The work was done faster than I expected. High quality repair work and exceptional customer service read more

I can not stress enough how much you should AVOID this shop. Read the negative reviews & don't make the same mistake I did. My car was backed into by a young driver, their insurance was covering it. This shop was the closest to me that the insurance company approved. The car needed the rear door, rear panel, bumper & left taillight assembly replaced. I took it there to drop off on a Monday. I talked with the estimator about what happened while he took pictures of the damage & turned the car on to get a picture of the dash for the mileage. Everything seemed normal. After a couple weeks I get a text from my Subaru dealership that a check engine light has come on & do I want to schedule service to get it looked at. I assume it's no big deal, they probably tripped something minor that triggered it & they'll take care of it. A few days later they call and say the car is ready to be picked up. I go to pick it up & notice that they replaced the door & put the obviously damaged trim from the original door onto the new door. I noticed later they didn't even bother to put the protective trim on the new bumper. They said they would replace the old door trim later. Then I went to start the car & to my surprise, all of the warning lights were still on the car! This is when it got crazy. I went back inside & asked why the car had all of these check engine type warning lights. They tried to tell me those lights were there when you dropped the car off. No, they weren't. I asked the estimator who I was standing beside when he took pics of the dash & he said he couldn't remember. As if he would take pictures of the dash with the car's owner watching & there would be all of these warning lights & he wouldn't say "hey your car has multiple warning lights" before taking possession of the car? The person who seemed to be the acting manager at the time came out & started waving around some piece of paper saying this was a "report" they took that proves the warning lights had been on the car for over 30 days. And literally said I was a liar & I have been driving around the car for a long time with these lights on. They tried to get me to sign a paper saying I would pay for repairs if they were deemed to be unrelated to the accident. Of course I wouldn't sign that. Whatever caused it obviously happened while they had the car. Not from the accident. What they didn't know: 1: My car was still under the original warranty from when I bought it new from Hyman Bros. Why would I drive around w/warning lights that the dealer would fix for free? Nobody has ever done work on my car except the dealership for that very reason. 2: The Subaru Starlink app logs every time a check engine light comes on, the exact day & time down to the minute. Those warnings occurred in the afternoon before I got the text from the dealer about them while I was waiting for the car to be ready. 3: Not only does the app log the date/time they occur, it also auto-generates an email to the service department at your dealership. The lady who receives those emails was happy to send me a copy of exactly when she received that email which was a few minutes after the codes appeared while they were finishing up the car. I came back to talk to the actual owner the following Monday. By then they had mysteriously found the new piece of door trim, but the warning lights were still on. He said the warning lights were battery related & that they always unhook the battery before working on any car and do not hook them back up until the car is finished. We agreed that I would take the car to the dealer & let them find out what the problem was. As soon as the intake guy at the service bay from Hyman Bros opened the hood he saw the problem. There was a screw screwed in between the battery terminal & the clamp! The dealership mechanics looked at the car & determined that the clamp that goes to one of the battery terminals had been broken & instead of repairing or replacing it like you would think, they decided to screw a screw in between the clamp & the battery terminal to hold it in place! That kind of jerry-rigging may have worked on cars 30 years ago, but clearly not on today's cars that have computers monitoring everything. When they did that, all the warning lights came on & would not go off. I can't say why they didn't just replace the clamp, or at the very least say "hey this clamp broke". That's how you would think any reputable business would handle such a mistake. No, they decided to pretend the codes were already there & go so far as to fake a "report" claiming codes had been there for over a month. And literally call me a liar to my face. They knew what they did, they just didn't know I could prove it. That's next level dishonesty. The receptionists seemed nice & competent. I feel bad they have they have to work w/the rest of the people I encountered there. read more

Gorman & Sons is amazing! I took my car in on Monday to have a mirror replaced/painted and picked it up Monday afternoon. It was dark when I picked it up but when I saw it this morning, WOW! They detailed my car so it looks brand new! Not the first time my family has used them nor will it be the last. 10/10! Thank you so much! read more

I am very pleased with repair made to my vehicle after being involved in a collision. Staff was very helpful and work done promptly.

The best customer service possible and my car looks great! A few deer ran into my car a few weeks ago. They all left the scene without giving me their insurance information. So I was on my own. I called State Farm and they got me all set up with Gorman and Sons. I couldn't be more pleased with their recommendation and the service I got. From beginning to end. I would definitely take my car back there for any type of body work. Thank you for making the process so smooth and painless! read more

I'm very surprised at the negative reviews here. I live in the area... so when I got into a scuffle with a pesky parking deck pole (the pole won... lol) I chose Gorman to do the repairs. I pre-scheduled with Progressive, dropped the car off and a week later... she was ready for pickup and looks like it never happened. The ladies in the front office were friendly and helpful as well. My car was clean inside as well as out. What more can I say? They made it easy and very communicative every step of the way. Thanks Guys! read more

Awesome service and friendly staff! Even came and got me when my car was finished!!!!

First time there was sand in the paint, second time they curbed the kick panel, third time buffer burn and more defects. This is not the shop for those who care about their cars. This is the single worst body shopi have ever dealt with. read more

AVOID THIS BODY SHOP. When I picked up my vehicle, it smelled like burnt rubber on the inside and the carpeted mats were covered in grease from the technicians' shoes. They made absolutely no effort to detail the car upon completion of the work, and furthermore, they returned it to me dirtier than it was when it went into the shop. To top it all off, the shop lost my front license plate, and when I called and spoke to the manager about finding it, he said he would call me back but NEVER DID. I would strongly, strongly advise using another body shop over Gorman & Sons. read more

Avoid isn't strong enough of a word. This place is a plague. I was sent here by my insurance company since it was the closest "preferred" shop. I was called near the end of the day on a Friday(they are closed on the weekends) to tell me the car was ready. On the first attempt, I found the washer fluid bottle neck was just lying on top of the engine and I had to attach it to it's mounting point. The new bumper cover had a couple small scratches in the base coat as well as a large gouge that had all been painted over. An aftermarket bumper cover was used and the rough molding lines on the edges weren't sanded down at all. Just painted right over to look like crap. The shop's response was that is no prep work is ever done for fitment or apearance, they just paint the parts. Also, the front grill trim was sticking out 3/4" and wouldn't sit flush. The shop agreed they owed a repaint, but they would get the insurance company to approve a factory bumper cover for the fitment and appearance issues. Also, I had to remove the underbody cover and air deflector in order to drive the car to the shop so I placed those items in the trunk along wth the screws to hold them on(tied up in a bag). I explained that to them upon drop off and saw it written on the work order. The oil filter was dented and required replacement so I included a partial qt. of synthetic oil to add to the engine when they changed the filter, which I also explained. The deflector and cover weren't on my car when it was finished, and the air deflector, along with all of the screws, had been removed from the trunk. The shop acted like they knew nothing about those parts but agreed to take care of it. No one could answer where the missing deflector and screws had gone. The oil I included was not touched, and the oil level was above the full mark so I had no clue what they put in my engine. They didn't bother to offer an explanation. The insurance company compensated me for 5 qts. of oil and a filter so I could change it again myself after I declined the shop doing it. I was again called near the end of the day on a friday. Upon the second pickup attempt, I noticed several large black scratches in the base coat that had been clearcoated over from ten feet away. The fitment issues were gone since a factory bumper was used, but all of the trim would have to come off again for a third paint job. A new underbody cover was installed on the car, but the air deflector still wasn't there. I showed the man sent out to see the problem where that part attached and he tried to tell me the mounting holes were drain holes in the splash shield. I told him I had to remove that part every two and a half months to change the oil on it so I knew what was a drain hole and what was an obvious bright red, plastic insert for a mounting screw. Once back inside, I had to try several times just to get his attention and show him what the missing part looked like on another vehicle. He obviously had no interest in listening to me and the insurance rep did most of the interaction. At the third pickup attempt, the paint was passable(read that as not great). The grill trim had clearly been broken upon removal for the respray and was placed back on the car so that it was loose and flapping around. Also, the lower deflector was stil MIA and plastic trim plugs had been jammed into all of the splash shield drain holes with the mounting holes for the deflector obviously still visible and empty. I was told teo people double checked the car and felt my issues were addressed. After getting angry with the shop,(yes, I cussed since I have very little patience for stupidity) they decided they would do nothing else and told the insurance rep to send me elsewhere. The insurance rep was able to find the missing deflector online in about ten minutes (at a whopping $12.75). He called me before I even got home and had it ordered with the next shop. Upon changing the oil, I found the underbody cover had only been attached with five of eight screws. Two of the screws were not factory so I don't understand why they didnt bother to install screws in all of the mounting holes for the cover. I also don't understand why they had to use odd screws or leave screws out since they took the screws for the deflector and clearly didn't use any to bolt it on since it was missing. One of the mounting inserts for the deflector was also left out of the new lower core support. The rocker panel trim was also broken off in the mounting clips when they had to remove the inner fender liner so it vibrated under certain conditions. They also never installed the fastener for the fender liner to the rocker trim. A few days later, I found the radiator they installed was leaking coolant from the overflow hose. The car was towed to the next body shop where a new factory radiator and all hoses were replaced along with the holy grail of an air deflector and all other parts Gorman and Sons had left off or damaged. read more

I wish there was an option for zero stars. This place is terrible. I was in an accident and sent it there due to the at fault insurance company's recommendation. That turned out to be a huge mistake. The FIRST time they told me they were "finished" with my car I refused to accept it. The accident caused damage to the driver's side fender and bumper. When they called me to come pick it up, I arrived and looked at the car. They painted the bumper but did not straighten it out. There was still a huge indentation where I had been hit. I brought it to their attention and was told that "This is the best it's going to get without replacing the bumper", and that he was "pretty sure the insurance company (Progressive) was not going to replace it". So I called Progressive and told them that this was unacceptable. They still would not replace the bumper. After another couple of days they called me back again. The bumper was a little better, but still not perfect, as it was before the accident. While the car was there, I decided to have them do some other work that I had been wanting to get done for awhile anyway, so they took out a small ding in the door with their "PDR" (paintless dent repair) method. The work itself was ok, but now I had 2 new scratches in my door that were not there before, which they refused to acknowledge fault on. While all of this is bad enough, the final straw came a couple of days after taking delivery of my car. I ALWAYS leave my fog lights on. In traffic on the way home, I noticed that they were not on so I flipped the switch to engage them at which point ONE of them came on. Of course, no fault admitted. Every now and then, someone comes along and restores a bit of faith in humanity. This shop did the complete opposite of that for me. They didn't care at all about the job and they didn't care that I knew they didn't care. I am still absolutely livid, but there is not much that I can LEGALLY do, so I WILL search out ANY and EVERY outlet that will allow me to attempt to put into words the absolute disgust that they left me feeling so heavily. I sincerely hope that they never get another customer or the chance to screw that said customer over as they did me. read more

This place is fantastic! They do such good work and are such a great group of people. They are my go to!!

STAY AWAY FROM THIS BODY SHOP. Plastic parts that were obviously bent out of shape were not replaced and bubbles in the paint job were explained as "trash" that gets into the paint room when spaying or clear coating is taking place. I will give them credit for a 10 minute attempt to fix the imperfections in the paint job but in the end they did not resolve the issue or care to address others I bought to their attention. read more

the shop worked with my insurance after a collision. Made everything so easy! Everything was completed in a timely manner and I was very satisfied with the work. read more

Terrible customer service. Low quality work, and broke my center console, leaving it for me to find when I picked it up. I will be calling my insurance company to complain but I refuse to ever take my vehicles to them again. read more