I told myself I would wait two weeks before a review. I'm currently on week three, here it is…read more Nice, clean nail salon, with lots of seating. This was my first visit to this salon. I was seated immediately and the nail tech started my nails. The prices are great, along with their customer service. They can do lots of designs, whether it's from a photo inspiration, or freestyle. My nails have kept up pretty good. The only downside I have is, the acrylic application is a bit thin for my liking. If the acrylic application was thicker, this establishment is an easy 5 stars. I will visit again, and try their pedicures.

This is a pretty good nail salon. Came here with my partner for a pedicure in the evening during…read morethe week. We selected our respective Spa experience of choice. The pedicure was thorough and a good experience. The pedicures were collectively under $100. Although I do not live in the neighborhood, I can see myself coming back here for a pedicure if ever I'm in the area.

From the moment I walked in, I was well attended to. It was a Sunday afternoon and there wasn't a…read morewait. The man with the glasses greeted me and got started right away on my feet. He immediately trimmed me nicely, and from the way he filed my nails, I knew he would be good. He was adept at holding the utensils and did so with care. Brisk yet gentle, and efficient. While it wasn't slow, i didn't feel rushed. You know what it's like to get your service done and not have to keep watching like a hawk and that you could trust your tech? Haven't had that feeling with a nail salon in Bklyn in some time.

I absolutely love this place. It's incredibly clean and they are responsive when you call. There is…read morea gentleman that always does my nails and he never disappoints.

Horrible customer service! No one knows how to do anything. I literally had to argue and do half my…read morenails myself. Just go to Brooklyn Nails Bar & Lash right next door and wait because going here is a waste of time and Money. AND OF COURSE THEY ARE RACIST BUT LOVE OUR MONEY!

Steve is very arrogant and barely speaks to you. You show him a basic design and shape and he is…read moreincapable of doing it. Mina is nice and takes time with pedicure. However the details are not good as my gel already looks old. Everyone in the salon is kind of mean and cold. Shop is a little dirty as well. Waste of money coming here so not recommend. Regular chop shop in Brooklyn.

Nothing shit then down. The only reason people go there is because there the only option. They suck…read moreat customer service, you don't walk away feeling good or cute or that the service was good in any way. They don't like when you ask to fix something, they should all restudy their craft.

Been coming here for years. Literally from since I was a little girl. This place has always been…read moreamazing. May is one of the kindest people I know there and all of the techs are extremely professional and efficient. Just recently went to get my tips taken off since my nails were becoming really damaged (I got the tips done elsewhere). The man that took them off did it painlessly and quickly, he even repaired some of my broken nails to keep their natural length.

I've been doing my lashes here no nails Becky Kikky and Ana the best. But i prefer Becky she's…read moregentle especially I'm sensitive she know how to be gentle around the eyes and lashes comes out so beautifully she's fast as well focused she doesn't talk to much she does her work professionally

Left the salon annoyed with ugly overcharged nail set. Woman next to me kid kept banging the table…read moreand whining. Nail tech was getting annoyed with me because he made my nails uneven and couldnt do a simple french nail. Can still see bumps and unevenness on the nails. All different shapes. Terribly filed. After ONE week (i dont work and barely use my hands or clean with chemicals bare hand) nails are lifting. For 75$ on a ACRYLIC REFILL that was an absolute scam. I live in MASS and was visiting NY and was told to go by there. Their instagram was very misleading. Reached out to complain and was offered a "discount if i go back" and no kind of refund when they take apple pay and could have done something. Pics of leopard print were my nails BEFORE the refill. Aj did the plain pink and white french refill. I was also in my chair for 1.5 hours while my friend did a gel pedi and gel extension set and was done at the same time. Absolutely disappointed. Ripped off completely. Gave them a chance and now never going back. They had the chance to also offer something back for inconvenience, rudeness, and disturbance by others children and didnt.

Are you ready for the 411? Here we go...I have been out the country just to come back and lose my…read morenail tech as she has moved to another location. M Nail Bar & Lash was recommended by a few friends so I tried it. The first time I went I was impressed with the ambiance and the aesthetics. My pedicure was amazing and I had no complaints. I got my nails done and it was fair as the tech appeared tense as well as rushed. This was an "ehhhh" on the first visit. The second experience was MUCH better. My nails were done by Star, who was incredibly pleasant, professional, and clearly very talented. She took her time and her experience really showed in the quality of her work. I was very pleased with how my nails turned out and will definitely be returning to see her again. Highly recommend asking for Star! I believe this salon needs more techs like Star. The customer service can be better if they spoke more to the customers and was more engaging. Also, they need to figure out a way of letting people know when they are eligible for a free drink without having to ask for it. Also why is the front desk receptionist so unfriendly both on the phone and in person? There are several other areas they should be focusing on to make the visit even more pleasurable.

I made an appointment through their website, which seemed very convenient. You can select your…read moreservices and it even tells you approximately how long your appointment will take. Unfortunately, that's where the convenience ended. We arrived on time for our 11:45 AM appointment for a pedicure and Gel-X full set. My daughter was taken right away for her pedicure, which took about 25 minutes. After that, she was told to sit and wait for her nail appointment. Thirty minutes later, no one had even started her nails. When I asked what was going on, I explained that we were on a tight schedule because my daughter had a hair appointment afterward for her prom. I was told that all the technicians were busy and that walk-in customers were taking longer than expected. So apparently walk-ins take priority over customers with appointments. What bothered me most wasn't even the delay--it was the complete lack of concern. Not one person apologized or acknowledged that our time was being wasted. Had it not been my daughter's prom day, we would have left. If appointments don't matter and walk-ins come first, what's the point of scheduling? Based on this experience and the lack of customer service, I won't be returning.

I came here to get my hair done. It's a place right in my neighborhood, but I've never been. I had…read morea Groupon so I decided to come and oh my God best decision ever. They took care of my hair. I've had many haircuts in the past and I've done adventurous things with my hair, but I was looking for something more natural but still stylish and cool looking and they hooked me up. My hair has never looked like this, I am in love with it. I love the hairdresser. She was so nice and talkative, and it was really comforting to be there. She even gave me advice on how to take care of my hair when I went home and products to use to style it since I was new to actually letting my hair be curly. She even recommended What we did with my hair in that session. And honestly, it turned out amazing.

The minute you call on the phone, Susan greets you with a vocal smile and exquisite listening…read moreskills. The consummate people person who is never falsely ingratiating, you feel like you are talking to someone you have known for a very long time. Once you arrive at their long-standing business, you do not feel like a client or fixed entity as you enter an anything but pretentious space that seems familiar. I observed other persons there who spontaneously embraced staff. The interactions displayed represented the quintessential sense of community that is lacking in our society. The technicians are phenomenal. They are curious but never indiscreet when and if they pose questions. They also seem to sense which customers may not want to engage in conversations, opting to mindfully and fully experience their mini-vacation. Attention to detail is respected and you are treated phenomenally in a non-judgmental setting. Although I live far from the location, it is definitely worth the effort as places like Nails by Susan are evasively difficult to find.

Very problematic! The manicurists act like they do not want to service certain customers. One was…read moreextremely argumentative with a client today. I came to do three things and received poor service. I eventually left without doing my manicure. Very disappointed! I definitely won't recommend!

I am a regular at this nail salon and noticing more and more the workers rushing to finish service,…read moretoday I went and left completely upset