On June 13 my 2018 Genesis G80 was picked up for a recall (019G) for a potential oil leak to the left cooler line to the turbo. The car has very low mileage (13K) has been serviced exclusively at Global except for a battery change 2 years ago because they couldn't accommodate me. The service adviser told me the car would be needed overnight which was fine as I have another vehicle to use. On June 14th the service advisor called to say the car was ready except the A/C was blowing warm and said it would be $699 for repair with no diagnosis yet. I declined the repair and received the car that afternoon. I made an appointment with my local mechanic and he found a sensor disconnected and folded back under the air cleaner. The service manager called me after an email and said his mechanic wouldn't do that and stated that it happened at another service location. Be aware that they be pulling the wool over your eyes! read more

Service Manager Hugo was amazing and very professional. I came in without an appointment for a tire emergency and he was very kind to allow me to get it fixed in a reasonable amount of time. read more

Be aware of Bait and switch tactics from this dealership. You get there an want a certain car but they don't have it. They will try and sell something else that's comparable or sell a pre owned or a lower brand. I didn't want to hear it. I was gonna go off but I walked away. The salesperson told me a Kai brand is better that a Hyundai. So... that makes a Hyundai better than a Genesis. So...that make Toyota a better brand than a Lexus and a Honda tops Acura. ‍ Who are you kidding? Salesperson trying to make this statement should be fired! read more

So here is my updated review. I was there for 8:30 took about 3 hours which I don't know is bad for what I had fixed.but the repair is done and working.had to remind them to rotate my tires which I paid for last time which they did not do. All in all they kept to there word of the 150 plus tax out of my pocke6which I felt I should not of had to pay anything. All because I was out of warranty. But the 2 times I was there prior to with my issue they so called said first time can't recreate the problem. Beyond time the reset battery. Yet both times they had no rentals and said to keep calling which I did. Because I would of left the car had it all covered instead of tossing money out of my pocket seeing as the advice said when I was there the second time under warranty that I would fine its all documented we will not have an issue with taking care of this if we find the issue. So claim was filed and here we are. They tried to make good to satisfy me and ill give them credit on that. read more

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Here is my experience. Confirmed car was available 3 times - they lied. Was not available and we drove 1.5 hours. 10 minutes before we got there, I received a call saying it was not available, I asked them to confirm then they hung up on me. Arrived at the dealer and the lies continued. When leaving multiple people were upset and said they were lied to as well. I would have a hard time trusting this place. read more

Nothing is perfect but they do the best they can to accommodate and deal with situations as they arise. I recently had an issue with an appointment that was quickly handled by the service manager and sales specialist. They made me feel like my issue mattered to them and all hands on deck approach really help. Thank you Jim and Julio and the upper management for making customers feel valued. read more

Bought a car from here yesterday and had a good experience . I bought a 2018 Chrysler 300 limited fully loaded for my wife. Salesman was Elvio. Very nice and professional . Of course you have to go thru the whole negotiating B's / the whole" this is our best price" / let me get my manager thing" but that's part of the game. Do your homework before going to any car dealer. Remember .....an educated customer is always their worst customer . Educate yourself before going to any car dealer. Other than that....it was a good experience at this dealer....we took the car home and my wife loves it read more

Terrible service should have learned my lesson the first time I had a problem with the service department. 3rd time I finally learn my lesson. Slow leak in tire and service advisor Will told me not there problem it's mine. Service manager Hugo told me to check the neighborhood to see if kids are letting air out of the tires. read more

My wife and I have had several bad experiences here over since 2012 but, because they had an opening today, my wife made an appointment and took her car in for an oil change. Since we usually go to a different dealership for her maintenance now, it took them a while to straighten out the paperwork. She got there a but before 9:30 AM. It took until past 11:00 AM to get the paper work sorted out. During the day...and I did say day... it was determined that other routine maintenance was needed. Her tires were "in the yellow" and she was told they would be "in the red in 3000 miles" yet she was given no definitive advice about what to do with them. She decided to replace them. Between that, a flush and fill of brake fluid, and the oil change...long story short, she didn't get out of there until after 3:30 PM. Yes, that's over six hours. As someone who has driven a Honda since 2000 and been to numerous Honda dealerships for service, this type of customer service completely befuddles me. In looking at the reviews of this place, listed with only 2 1/2 stars and 90+ reviews, I don't know how they keep their service bay running. I can safely say we will never be back. I'm also aware that the way these dealerships get their ratings is not through Yelp but other systems where "anything below a five" means problems for the dealership. I would encourage everybody to honestly fill out those surveys. Although Yelp doesn't seem to phase them (no one from the dealership comes on here to mediate any of the issues on this site), I'm fairly certain that will. read more

I went in to look at a Hyundai Accent in the color white. When I got there with my boyfriend, Elvio greeted us and was very professional and charming. He was super nice, so efficient and very knowledgeable. He made the whole experience a pleasurable one! My boyfriend even ended up trading in his current Hyundai for an updated model! We were both extra happy with our purchases, and would like to thank the entire staff, especially ELVIO, for their awesome and exceptional customer service!!! read more

If I could give 0 stars I would. This place literally sucks! I will never be coming back -even though I have free oil changes. It is not worth the hassle. No one does honest work anymore, esp in car dealerships. I can't trust anyone to give me truthful answers. They only want to make money. The front desk girls (the last few times I was in) were always on their cell phones and I would just stand there waiting to be helped/checked in. And I found other service members rude. My appointment for service was scheduled for 9:30am. It in now past 12noon and I'm still waiting. Don't give out appointments and times if you know you can't be any where close to that time!! I wasted half of my day waiting around and this is not the first time either. I usually spend an 1.5hrs waiting for a simple oil change. Never again. read more

Service department is the worst. Returned my EV with barely any charge- couldn't even make it home without stopping at public charger. Unable to reach them by phone with questions, no return call when I left VM. read more

Unorganized and poor customer service. Find a better place to be valued as a customer.

I am SO DISAPPOINTED with this dealership! Customer satisfaction/service is horrible!! When it was time for me to buy my car they were very nice & attentive to make sure they made their sale but now it's not even two years later & I have an issue that can be fixed because the car is still under warranty and they totally failed me! First of all, I took it in to be serviced & they waited until after I dropped it off and left to tell me the machine they use to run the diagnostics in order to do this repair was not working. They said I could either leave the car with them or take the car back until the machine was working again and bring it back then. It's the middle of July so I of course had no desire to take it so I asked to leave it and get a rental. They not only had no rental to give me basically leaving me with nothing but then the manager had the NERVE to tell me they had only one rental available but they would have to charge me $50 a day because it "wasn't Kia brand" which is a load of BS which I wish I knew at the time! I decided to take the car to the Kia dealership in Avenel and not only did they fix the issue, but while I was waiting & they weren't sure how long it would take they offered to pay for an uber to send me home but I decided to stick around for another hour since I had the time. Then once they realized it was a part they would have to order causing the repair to now take them a few days they gave me a rental and sent me on my way without me having to ask! AND HERES THE KICKER!! They gave me a JEEP!!! No additional charge to me!!! None of this $50 a day nonsense! Moral of the story is I will NO LONGER be giving Global my business! I tried to give them the benefit of the doubt because I know a lot of things are out of their control sometimes but they are a bunch of wolves in sheep's clothing! Very nice until you sign on the dotted line, once that's done they don't give a damn, unless it's something you have to pay for & they can make money off of you!!! WHAT A SHAME TOO because my fiancé and I had plans to buy a Jeep Wrangler with them next but there's no way that's happening now!!! read more

Outstanding service at Global Auto Mall. We were immediately greeted inside (great energy, great vibe) by the manager Vinny who took the time for small talk before he introduced us to our salesman Byron. From start to finish our experience was 5star. I was not 100% sure which car I was going to choose and Byron NEVER rushed me or made me feel as if I had to choose. Instead, he thanked me for all the extra steps I will always go to Global. Vinny, Byron, Mike B and even Demetr the finance guy was outstanding. With that said, walked out with 2 new cars read more

I went to Global Auto Mall based on a recommendation from my friend. It was a truly pleasant experience for a mom buying a car for her teenage daughter! My salesperson, Michael Wyatt, was knowledgeable and understanding. The sales manager Ron was quite helpful. When I went to pick up the car last night, Matt and the rest of the sales staff were extremely helpful. Your finance manager, Carlos, was also extremely kind and knowledgeable. I would recommend Global to anyone that asks! read more

Global Auto Mall will always be the place I go to buy cars. Ken Harris is the greatest sales person ever. We went in for 1 car and ended up with 2 cars because the deal was just so great. Don't shop without talking to Ken Harris first. read more

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Purchased numerous vehicles from them. My daughter saved her money and purchased a used Certified 2016 Jeep. From the start there were problems. On parkway hit brakes and a loud banging noise, brought it in and said they fixed it. Next time motor mount, then front axle knuckle along with brakes. So now its the fourth time for brake noise. I emailed them several times with no response. LOOKS LIKE THEY RATHER HAVE A SALE THEN PROTECTING MY CHILD WITH THIS CRAP VEHICLE. AMAZING I HAD GREAT RESPECT FOR THIS DEALERSHIP, BUT NOT NOW. read more

Not the friendliest staff. I asked one of the check in girls to verify which associate I should speak to next and she told me, I asked to clarify and she mumbled under her breath which I heard "I just told you that". I'm new to the area and now regretting I didn't drive the extra 30 minutes to go to Bridgewater Kia. Customer service needs to be improved in all areas. read more

I have bought many cars in the past and this was by far the best experience that I had. It was a no hassle process and best of all my salesman Elvio was honest and an absolute joy. I will recommend friends here. read more

Thanks To Julio Who Helped Me In Buying A 2019 Jeep Grand Cherokee In Full On November 9 2020. He Was Amazing, Once I Stepped Inside I Felt Good And He Was Welcoming, The Car Is Everything To Me Amazing & Drives Great. I Will Definality Be Buying More Cars From Here. Thanks Julio We Love You. From Salinea. W read more

Global Auto Mall - Amazing Thanks Julio - Car Dealers Near Me - North Plainfield, New Jersey

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Have been going to Global to buy my cars as well as always use their service. Always been treated like family.

Hhmmmm... get a recall notice, and call service to find out more. This is where I bought the vehicle. Phone service is just not professional, never was, but have just let it slide... I ask what the recall is about, no one seems to know. OK -lets make an appointment: "" we have time Thursday, just drop off the car ""... Say what???.... did you guys consider that people work. I asked for a Saturday appointment and am then told that they do not do Saturday appointments for this because it " takes a whole day".... Say what???? A WHOLE DAY. What could you possibly do, which will take that much time?!!.... no answer... nothing. Called my local dealer, got appointment, Saturday and am told that it takes an hour - 1 1/2.... read more

TRAP! TRAP! TRAP! PLEASE READ WHOLE & DECIDE IF YOU WANT TO VISIT HERE. The worst place you can ever visit. Please don't go and get yourself trapped in any global auto mall businesses(jeep, dodge, Hyundai, chevy). They are the at its worst. Please don't go there you will feel why I said. Please help yourself. Let me tell you the scenario which happened to me through this global auto mall people. I am an UBER driver. I leased a car through Xchange leasing program, I had a check engine light came up and I called fleet management they said take it to the nearby chevy dealer service center because this filthy global mall is nearby home they asked me to go there. I gave my car to these filthy pigs who wants money in everything, I gave my car to this guy RAY PETITO in service center, he said he will check whats wrong in it and let me know. I expected a cal from him for four hours, there was none, then I gave a call thrice to reach him until then it was going to voice mail. so he said we diagnosed it is an internal engine problem, warranty will pay for repairs, cost, services and parts. so it is an easy money for them because GM motors warranty pay for them, they did not want to lose the business. since am an uber guy I asked how long it would take to repair they said 4 weeks to 6 weeks. now consider I am making living out of this driving for uber through leased car, for next four weeks I have to pay for lease with out making any money. these guys was not even willing to give loaner car. I spoke to fleet management and leasing people, they said take the car to somewhere else where they can repair it quick. so when I went and said this to global people RAY PETITO, JIM STOLZ, and DAVID KARLSTEIN was not willing to let my car go because its an easy money. they said we can't give you the car, we will repair it and give you and it will take four weeks we will not give it before that. if you wanted your car pay us and then take the car otherwise we will repair it and GM motors will pay for everything. Hope GM Motors reads this and re-view their certification for certified dealership. THEY WEREN'T WILLING TO GIVE MY CAR BACK BECAUSE ITS AN EASY Money FOR THEM. Since it is a new car it is covered under warranty, warranty will pay for all the repairs and costs of service. These people don't want to leave the business because its a money directly coming from GM MOTORS. I wonder how these people were certified by GM MOTORS. The service guy RAY, and service manager DAVE, wants the business so they would do trap you by doing anything so. They made me to suffer by paying both the sides. and I honestly don't know how their repair is going to be. I will post another review if their repair is upto the mark. Please consider and help yourself before doing any business with them. God bless you. if you need my email address for any further clarification please reach out to me on anbazhganc@icloud.com THIS IS NOT A COOKED UP STORY, I am the affected person through this global auto mall people please reconsider doing business with them. read more

I visited this establishment twice in the past four year because apparently I didn't learn my lesson the first day time! About two weeks ago I went there with interest in leasing or financing a Chevy SUV. Sales floor was empty and the salesman was watching YouTube with his headphones on(red flag). The salesman proceeds to not listen to a word I'm saying and writes incorrect information down on which I had to correct him. He then proceeds to get the sales manager who basically tells me I can't afford the car with the down payment,my trade-in and my credit score! (Credit score wasn't even run and was given off my best estimate...) Never asks me my income which a critical piece of information for any major purchase. Two days later I went to Crown Cadillac, traded my car in and drove away in an an Cadillac Escalade with the same credit score and down payment from days earlier! Thank you night sales manager at Chevy Global Automall thanks you your arrogance and unprofessional attitude I got a better car and you got no commission! Keep up the good work and maybe one day the owners of the company will let you work days but I highly doubt it! read more

In 2019 my fiance and I was referred to Global Auto Mall in Plainfield NJ. We left the facility in a brand new 2019 Hyundai Tucson after agreeing to a 3-Year lease. After completing the lease we decided to purchase the Hyundai Tucson. We originally lived in Brooklyn NY but recently moved to Delaware went we purchased the Hyundai Tucson. NOW, the problems started. We have visited Global Auto Mall on multiple occasions to review new license plates since March 2022. It is now August 2022 and we still have NO PLATES. We have been told by management that DMV is the hold-up with our plates and they will not issue a temporary plate. My fiance is pregnant and on her vehicle to get back and forth to work. Without plates she can NOT DRIVE. After being told we CAN NOT GIVE YOU A TEMPORARY PLATE for the second time, We decided to visit DMV. We were told the dealership (GLOBAL AUTO MALL) didn't file our paperwork properly. We was granted a second temporary plate. NOW we are receiving threats by mail from our bank because GLOBAL AUTO MALL won't fix their mistake (VERY UNHAPPY). Well agreeing to our purchase an extra 2,000.00 was given to GLOBAL AUTO MALL to handle our plates and DMV paperwork. I HIGHLY ADVISE ALL NEW CUSTOMER TO AVOID DEALING WITH GLOBAL AUTO MALL. I am waiting to her back the dealership with a new excuse. read more

Let me start by saying Elvio was my salesman and he is the absolute best. I have followed him for years for my leasing needs. He was able to get me out of my current lease from GMC, which I still had 20 payments left on. I was beyond frustrated with my GMC Terrain, problem after problem, so Elvio was so helpful in seeing exactly what I wanted and needed to get out of my headache of a car. He knew exactly what I liked, and I am so in love with my new Jeep Grand Cherokee. I have the ultimate cool mom vehicle now and I know I will not have any issues because I have had a Jeep Grand Cherokee before and I absolutely loved it. So please, go see Elvio for your Jeep, Chevy, Kia or Hyundai needs. Not only is he an amazing person, but he is an amazing salesperson and helps you out immensely!! read more

My girlfriend came in looking for a compact SUV. The national offer was advertised at $229/month with approximately $2600 down. The salesman said they could get us that vehicle at $229 month but with $6000 down... Ridiculous... he said he'll work on getting her a lower price, and never did. He made repeated trips to his supervisor, over a two hour period, and never made her the offer that was advertised online. I've been leasing cars for some 30 years, and only experienced the same tactic once. My recommendation is if after the sales person can't get you the advertised price... Walk Out!!! Search another dealership that is initially straight with you... Don't settle for a price that is between the advertised price and their first high offer... stick to what was advertised... don't give in. Lastly, my girlfriends credit is in the excellent range over 750 with all three credit bureaus. There was no reason for this.!!! read more

I wish I could give this place 0 stars. I honestly don't understand how they have such a high rating. The staff is extremely rude here, and will actually sit here and argue with their customers. This is a terrible dealership. Buy your cars elsewhere people, and get your car services elsewhere as well. Do better Global. Once they sell you the car they could care less about providing any other service to you. read more

I first came to Global thinking I would just buy out my leased car because I was over my mileage by a lot. Julio Ruiz was our sales rep and he was awesome. I didn't realize I had so many different options that I could do. Not only did I not have to buy my lease but I left w/a brand new 2020 Elantra that I'm financing. I had no idea I would be able to afford that. So here I am again w/my husband's lease and again we're leaving w/a brand new 2021 Kona crossover. Again I had no idea we would be able to afford it. I would recommend this place to anyone, and if you come ask for Julio Ruiz. He is the best. read more

I never write a review this is my first had a car a global Automall for an engine issue I purchase the extended warranty which they call the premium package now that the car has a problem they're saying that the car is gonna cost an extra $1300 to do a diagnostics on it cars been inside the shop since February it's finally done through July 20 my deductible on the insurance is $100 so why am I paying $1300 I spoke to the insurance company they said no they will cover everything I asked for a phone conference at one and they will handle it tell me a come pick up my car today I go there and it tell me have to pay $1300 question Who is not honoring extended warranty is it The insurance company who said they'll cover all the expenses except for 100 and all deductible or global Automall And that leads you to next question you buy car with extend warranty are they gonna cover it or then try to find a way out of it?? read more

I visited this kia global auto mall after booking an appointment from delaware. when i arrived there , the sales person who took my appointment was very rude and he lied about the price of the vehicle . after showing out abt the price from autotrader and his site global auto mall he said he cant access his own web site and after arguing he still denied and dint even gave chance to test drive the vehicle the price online was 39800 before tax and he quoted 42900 before tax and the guy name was vincent feerro from global automal.. this was my worst experience so far from kia and i seriously doubt how transparent to this auto trader. read more

You lost my business when you advised me you would ONLY provide me your best offer if I was "mentally prepared to buy today" - A person cannot "mentally prepare" without running numbers and knowing the details. Old school sales techniques nobody wants to waste their time on. Red flag: Walk away when the sales guy has to check with the guy hiding in the back who only comes out when an intelligent person calls BS! read more

Waited 3 hrs for an oil change. This is a scheduled oil change too. Staff tried to make things right and waived the oil change fee.

Special thanks to Antonie Gratz who helped us obtain our New Car , Great experience !!! Great salesmanship We were referred to Antonie by friend of ours and I can see why he gets the job done . We shop around for 2 months Antonie @Auto mall were our 10th dealership and worked with us until we reached an Agreement. The difference between Global Auto mall and other dealerships is there alot more options your choices range from 4 to 5 car companies in one place. Thank you , * * * * Hiram Review * * * * read more

Global Auto Mall - Car Dealers Near Me - North Plainfield, New Jersey

Don't come here if you have a Hyundai Test Drive Offer! I've been here about three times now for a test drive, and I didn't get any test drive offer despite having a valid and unexpired form from Hyundai. For some reason, they won't fulfill the simple task of putting it into the system, yet they have no trouble at all filling your inbox with offers for the model(s) you're interested in. It's not even as if they themselves are paying for the test drive offers- it's Hyundai's money, not theirs. Pros: Staff is professional, once they notice you after 5-15 minutes of wandering around. Cons: It's not uncommon to see the staff goofing off. I've seen employees with their feet up on the desk, another watching a video on his phone, two just chatting away near the showroom cars. You get the picture. They have a problem processing the Hyundai Test Drive Offers as well. read more

I wouldn't give this place a single star if it was an option. Sales guy was clueless about the truck I was buying. Flirted with my wife when she went to drop off a check with my three kids. Every customer around me was arguing with the staff member that was helping them. Sales guy did not take down the correct insurance info and did not pass it along to the finance group. Waited 30 minutes after I purchased the truck for someone who was going to teach me everything about it. First thing he asks me is to give them a 10 in customer service rating "because even a 9 is failing", AND THEN he didn't know much about the truck itself. HUGE waste of time. They do not care about customer service. They don't care about your time. If you can, go anywhere but here. read more

My husband had an absolutely amazing valet service experience here for his 2019 Genesis G80 3.3T. He is extremely anal when it comes to his car care and Sean Grundy took exceptional care of his vehicle and returned our car to us fully serviced and washed. He went above and beyond with the customer service to ensure we received our car back in perfect condition. Thank you Sean and Global Automall for the great experience. read more

UPDATE 6/17: Global Auto Mall--HYUNDAI, specifically---in this situation really showed their level of integrity and the value they place on customers and their desire to have repeat customers. They already have my business locked in for 3 years now, that is clearly all they care about. Global Auto Mall replied to my review on 5/15 "claiming" to want to "make this right". As of today, June 17th, over a month later, not only has this not been made right, but has gotten worse. Global reached out to ME, I did not go to them seeking anything. It has become clear now that it was simply to make themselves look better on an online review. They actually had the audacity to ask me to take down this review! I have since spoken to 4 different people (Julian, Jan, Tom, and John)--each time needing to explain what happened, and each time I was told the same 2 things , 1- the salesman was new (still unclear how this is MY fault or MY problem) and 2- I took the car off the lot (ok, but I was not aware that the car was missing these features, and I called my saleman and left him a VM less than 24hrs later to discuss and I didn't hear back until the follow week and at that time he STILL didn't address my concerns). In this past month, I have had to follow up several times as John made promises to me but never closed the loop, he wanted me to be fully satisfied and fix this situation. The latest is on Friday June 7th Tom told me "I will call you back in a few minutes, I am working on something" and 10 days later, NO CALL. I asked 3 people several times to just switch out my car for the one my NEW salesman actually sold me--that would have solved all the issues and I would have been 100% happy with that and would have LOVED to write a review about how positively they were able to fix an error-but they just kept telling me "that is not possible". The only solution they came up with was to freeze my XM subscription and transfer it to an app subscription (but again, this loop has never been closed, NO RESOLUTION). I pointed out to them that this would put my data charges on my cell phone through the roof. Possibly they were going to cover the difference in cost to up my data plan? I dont know, because I haven't heard back from anyone. That wasn't a solution I was a fan of--1) I still have to do all this work to call XM and call Verizon to make all these changes. Why am I needing to put all this additional time and effort into something that WAS NOT MY FAULT? So the solution is to make ME the customer do more work?? 2) what happens in 3 yrs when my lease is up, and XM will no longer honor the subscription cost I was grandfathered into because the app subscription is different. What happens is, I am now stuck with a higher XM bill. Which would not have happened IF I WASN"T TOLD THE CAR I LEASED HAD XM. What a shame for this company to do business like this, they had the potential to have a very loyal customer in me and potential business from other family members. All places of business make mistakes, we are all human. Its not the actual mistake that define us, its the way the mistakes are handled that truly separate the good businesses from the bad ones. THIS IS A BAD ONE. It has now become so clear that they had no intention of resolving this issue, but instead were just concerned about an online review. I really feel like I was lied to, by several people, and good ol'fashioned scammed. But as they like to keep blaming me, I guess I shouldn't have left the lot. Lesson learned. A special note for Global Auto Mall: don't bother calling me as a result of this review. Dealing with you for a month has gotten me absolutely nowhere but frustrated and increasingly angry. And not only will I not be taking down this review, but all the time you wanted me to spend calling Verizon and XM I will now dedicate to publicly posting reviews on every social media platform I can find, as well as in my area FB groups. I wouldn't want any of the thousands of people in my area--the area where your business is located-- to be scammed over as I was. read more

Iam a very hard person to please when it comes to service.All questions and not really waiting for the answers.!I finally found a service advisor who is down to earth , really does care, and expects the best out of her fellow employees. Tracy basically kept me informed every step of the way what was happening with my jeep. I was very overwhelmed with the cost but Tracy laid it all out exactly what was for what and made sense of it all for me. She gave me her undivided attention like I was co-owner of Global!I will be a loyal customer of Global as will my family when we need cars but only if Tracy is our advisor!Seeing the amount of work on Tracy's desk made it very clear that Tracy does one customer at a time and gives them the best possible service! thank you again.. read more