I purchased a top of the line shower. I showed Phillip pictures of my shower angles and requested…read morethat they come and measure and they said that they do not need to as this is a standard install. Philip recommended that the door be installed in the outer edge of the saddle. Phillip said it would take 3 weeks and must pay in full! After 4 weeks I requested an update and was treated condescendingly by the office staff. Now 6 weeks later they arrived to install and the depth of the shower is too big for the outer edge of my saddle. The width which he requested from me is correct - Phillip "the professional" never requested any info on the saddle Now Philip wants me to pay more money for a larger door to fit the additional inch that is needed to install the door on the inside edge of the saddle where it will fit according to the installer. And wants me to wait another 2 weeks He refuses to refund my money, citing contracts and potential lawsuits and refuses to even split the $300 difference on the cost of the slightly larger door. Bullies, Poor customer support, poor logistics and rude staff! Save your money and go to Lowe's where they stand by their products

Needing a sliding shower door update and found my way to the Massapequa store. The showroom had…read moreeverything I needed to see on display and I dealt with Al who was personable and informative with all the answers to my questions. Price was in line with what I wanted to pay and the door I wanted was in stock, within 2 days it was installed. The installation was super smooth, the polite 2 person crew showed up on time, were clean and careful around my home. In and out in about an hour. No surprises with this purchase and install, exactly what I expected.

Stellar customer service! Everyone that I spoke to at Syosset glass and mirror was very kind and…read morehelpful. Turnaround time for my repair was quicker than I expected. I highly recommend this place!

I am very pleased with Syosset Glass and Mirror. Mike…read moreanswered the phone identified the problem and was there the next morning and solved the problem that another company created. He was honest and didn't make a federal case out of the situation. The price was reasonable and the quality of the work was very good. I highly recommend.

Napoli Marble & Granite did an absolutely great job! The were professional, easy to work with and…read morevery respectful of my time and my home. I couldn't be happier with the my new countertops and backsplash! Thank you Napoli Marble & Granite! Scott

I have dealt with many countertop places having renovated 4 of my houses and helping friends with…read moreothers and Napoli is hands down the best place I have ever used. The entire process from start to finish was just painless. From the selection of the material that we were using, to the templating process, all the way down to the installation - it was absolutely perfect. They are really meticulous about their work and wanted to make sure that it came out perfect, which it did. The staff at the office along with the team they have that does the installs are all exceptional, professional, keeps timing as promised and exceeded our expectations in the quality of their work. Shop around but Napoli will still do as good or better than the others - plus dealing with everyone there is a pleasant experience.

Spent 6467 on materials last year, i tried to exchange clips for the decking decided to use screws…read more I still need about another5k in materials to finish, so for 70.00 they would rather lose a five thousand dollar sale. Terrible customer service

My husband and I visited their showroom and not one of the three men who were sitting behind their…read morecomputers acknowledged us. We looked at the deck samples near the door then proceeded to walk around their decking displays. When we were walking past the men while going in to the adjoining showroom, one man looked up and said hello. It is rather strange how not one of them got up and asked if we needed help. We have a nice size project that we will be using an other company to install. The manager/owners should be aware of their employees disregard to potential customers, and the probability of losing sales because of their lack of customer service.

This was such a pleasant experience from the 1st phone call to the final installation. Everything…read morewas handled with courtesy and so much professionalism. I would highly recommend them for all you glass needs,

Always available to assist with any glass needs. Centrally located next to LIRR, Jericho tpke,LIE…read moreand northern state. Professional, timely, affordable, flexible with scheduling. Expert Quality with precision. A must try.

Dropped off sliding screen door Monday June 1st. Was told will be completed within a day or two for…read more150$. Expensive than others, yes indeed but convenient. Called Wednesday and was told not today but it will be ready tomorrow. Called back on Thursday, nope, still not done. Again on Friday and then Saturday, still not even completed. Called again Monday and guess what? Not done still! Employee calls me today June 9th and ask if I'd like to "move forward" with the fixing of the door. No effing sh*t, but why am I being called 9 days after when I went there specifically to get it fixed. Either way they suck. Attempted to say they'd take 20 bucks off but asked them to send it back to me and I'll take it elsewhere. Consumers, find a legit dealer and installer, KP glass isn't one

Excellent, professional service Avoid the National chains if…read moreyou can and Support your local family run business. KP will service all your home and auto glass needs. This is the second time I used KP and my windshield was replaced perfectly in just an afternoon as promised.

Wow!!! I called and asked for estimate for new shower glass for recent update - Howie came out…read moremeasured and offered suggestions ! Pricing extremely fair and was told it may be 2 weeks but I received a call 3 days later - was ready to go ! Howie came with helper to do install which was impeccable! No mess - everything worked beautifully , clean , and every detail completely addressed ! He definitely wants you to be happy and you can tell from the first meeting he knows his business ! I checked out maybe 4-5 different places / don't bother doing that - call him first - you won't be disappointed !! Thanks again to everyone including young lady who answered my million questions ! I'm sorry I can't remember your name but thanks for the time ! Thanks Howie !!! My daughter was extremely impressed with your work and she's a tough customer lol !!

As far as my original installation, everything went off without a hitch and according to plan…read more Fast forward to today when I am in need of a repair. The shower door now appears to be out of alignment. The receptionist, who is very sweet and considerate, asked me to video the closing and opening of the door and I sent it to her on 07/29/2026. I have called countless times since, and spoken with the receptionist, and other associates who answer the phone without success. I have been promised countless times that they are going to send someone to take care of the issue. They never call me back or send anyone. The amount of phone calls, in addition to stopping by the office location personally amounts to enough time and effort spent on my part trying to get them to come and address my issue. They really have disappointed me. I had written a beautiful review after the initial install and now regret doing so. Knowing that it is a family owned and operated business, I would certainly expect better customer service. I called again just yesterday, spoke with a man and explained to him that I was supposed to be hearing back from Shamus as to when he could come. It was explained to me that Shamus is the owner's son, so he should clearly understand the importance of good customer service. Shamus got on the phone with me just yesterday, and abruptly said, "I never told you I was coming today. He went on to say, "I have to coordinate a truck, and I will get back to you with a date and time." I asked again, so you will be calling me back? He said, "yes." He really annoyed me when he said, I never told you I was coming today. The true fact is I was told during countless phone conversations with the office receptionist that she would be sending someone. I have been given this same answer countless times and nobody ever calls back and nobody ever comes. It is a rude and inconsiderate way to run a business. I am not sure that Howie, the owner is still actively involved in the business, but he clearly should know the lack-luster attitude towards customers who are in need of a repair. The only asset is the receptionist. She is very kind and considerate.

I needed 6 pieces of mirror cut for a DIY window project. The mirrors came out perfect, cut exactly…read moreto the size I requested, they were extremely quick and the price was better than any other glass place I contacted. I would use them again and recommend anyone else that needs glass/mirrors.

Took a template to Aquarius to have a glass top made for a wooden liquor cabinet. I gave them a…read morepiece of Butcher paper with the top stenciled by a pencil and they were able to reproduce a perfect piece of glass based on my stencil. The front was a complex shape but the fitment came out perfect. Upon pickup, piece was carefully wrapped and ready to go. Friendly staff, pleasant to deal with. Located right on rt109, super easy to find. Will use them again in the future! Nice work!