I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

A simple, fast, and pressure-free buying experience. I went in planning to just look but the price…read morewas reasonable, the staff vibes we're good, so I bought the car! Couldn't be happier. (yes - this is a copy of my google maps review - I just wanted to post here as well so they'd get more business)

Eddie was the best salesman! He helped me lease a new car and was not pushy at all. He was very…read moreknowledgeable and easy to talk to, and never tried to sway me which way or the other. If you're looking for a new car, Eddie is the man!

I've had a awesome experience here at Mossy Toyota in PB, thanks to the one and only Ricky! I must…read moresay the complete from start to finish has been something I was not expecting! I honestly don't leave reviews but this is something worth shouting him out for. If you're looking for a new ride and want someone who will genuinely take care of you, go see Ricky at Mossy Toyota in PB. You won't regret it

I had already done quite a bit of research and had spoken with another broker before contacting…read moreModern, so I had a pretty good sense of the market and what I wanted. What stood out from the beginning was the transparency. Modern's fee was clearly explained upfront, and Z took the time to explain how the process worked and what he would handle for me. I was also very specific about the car: an IONIQ 5 Limited RWD in Digital Teal with the Dark Green interior, with no dealer-added accessories. At a time when buyers in other parts of the country were reporting waiting lists for this model, Z found the exact combination I wanted at Riverside Hyundai. Just seven days after my first contact with him, I got the call that my car was available. He also negotiated a deal I was very happy with and structured the lease with $0 out of pocket at signing, with the available Hyundai and California incentives covering the drive-off costs. What I appreciated most was that Z didn't disappear once he found the car. He stayed involved through the credit application, contract, and delivery process. Before I signed, he gave me the exact numbers and terms I should see in the contract so I could make sure everything matched what we had agreed to. He also prepared me for the finance conversation and told me to contact him before agreeing to anything additional if something changed. That made the whole process much less stressful. Instead of trying to decipher a lease contract and dealership finance conversation on my own, I had someone knowledgeable in my corner who already knew exactly what the deal was supposed to look like. Z was responsive, straightforward, and easy to work with throughout the process. I would definitely use Modern Auto Brokers again.

Z is off the charts amazing! Honestly everything in life should only be as easy as buying a new car…read morewith Zouhair's services. My car was on the fritz in a big way. Basically my dash board lit up like a Christmas tree. It was time to find a new reliable car that was within my budget. Full disclosure, a friend of mine gifted me Z's services, however now having been through this experience, I do not foresee ever getting a car without Z. I was hesitant about it at first--it seemed too good to be true. But after speaking with Z, he immediately put us at ease. He is genuine and he really cares about his clients and making sure it's the right fit for them. He helped us identify what we wanted right down to the color and trim. He even introduced us to some options we never would have imagined for ourselves and it turned out to be the perfect match for us. Z even went as far as walking us through the financing options and weighing whether it would be better for us to purchase or lease. He spelled out the numbers and guided us to make the decision that was truly in our best interest. And then he even held our hand through filling out all of the forms. Things we would have been apprehensive about at a dealership, he simplified and allayed all of our fears. And as if that weren't enough, not only did we never step foot in a dealership--he had the documents delivered to us electronically and the car delivered to our home - same day!!! Once we identified exactly what we wanted, he negotiated a price we never thought we could have had and had it delivered to our door. It was unbelievable. I've shopped for and purchased cars before and the process was miserable and I always walked away wondering if I could have done better. This without a doubt was the best process ever. Not only do I have no doubt we got an unbelievable deal, but also, we got more options than we ever could have hoped for. We are so thrilled and grateful every time we drive. And there's more! Z even helped me get quotes to sell my old car and guided me to get the best rate. I was blown away by how much I got for my old vehicle. It was way more than I had imagined and was higher than the KBB listed value! Even after I've had my car, Z made it clear to call him first if there are ever any issues. I did and again, it was like magic--he had a solution and it was way better than had I not called. Z is a true gem. I wish there were more people with so much heart, passion, and caring as him. The world is definitely a better place with Z in it! If you have any doubt, don't even think about it--enlist Z's help in finding, buying, or leasing your next car--SO worth it!

Mike is an amazing service advisor…read more A true professional Came in with a list of things I thought could be wrong and he steered me in the right direction. Inspires confidence and trust My new go to dealership!

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

Amazing experience getting my VW ID4 worked on at KMVW. ASK FOR JUAN! He's a great service advisor…read moreand is very customer friendly. I don't look forward to getting work on done my car but when Juan is there...it makes life a lot better!

I bought my car from Kearny Mesa Volkswagen in September of last year and have been really happy…read morewith my purchase! I recently came in for an oil change and there was a misunderstanding, but Peter went above and beyond to rectify the situation and make sure I was taken care of. He remained polite, professional, and helpful throughout the entire process and provided exceptional customer service. I really appreciated how he handled everything and turned the experience around. Thank you, Peter!

I had two recalls on my car and the service here was wonderful. The employee that checked me in was…read morereally nice and informative. I had a few questions and he gave me suggestions that I found helpful. When I came back to pick up my car the same guy helped me. He went over everything they did and showed me things that came across that needed future service, but he was pushy about it which was really nice. Told me how about options I had if I wanted future service done which I highly appreciated it.

My car was stalling and I took it to Hyndai in Convoy to have a diagnostic and to have the oil…read morechanged. I paid $198 for a diagnostic. After 10 days having my car in the dealership, I was told that the oil change fixed the problem. Within approximately 3 miles of leaving the dealership, the car stalled again. I brought the car back and asked for the stalling problem to be properly identified. They told me if I changed the catalytic converter ($3,099) it would fix the problem. Why then they said the problem was low oil? I said that couldn't possibly be the reason the car was stalling and wanted it re-tested. I was told an additional $950 for more diagnostic testing would be required. I then took the car to Woolf's, an independent repair shop one mile from the dealership. They diagnosed and repaired the actual stalling problem on the same day for $256.20. They found an intermittent loss of signal from the crankshaft position sensor and replaced the sensor. It has now been two weeks since that repair, and the car has not stalled once. They also told me that the catalytic-converter issue was separate and was not what was causing the car to stall. I emailed General Manager Benu Grewal, Parts and Service Director Brian Buckley, and Customer Relations Manager George Abdelsayed about my experience and requested a refund of the $198 diagnostic fee. None responded to me. For me, the customer service here has been zero. Go somewhere else. Better mechanics within a mile of this dealership.

I'm giving 4 stars solely because of the Service Department. Would've been 5 if it I would have had…read morea positive experience when purchasing the car. My initial sales experience back in November was a nightmare. The salesperson seemed focused only on his commission, the car didn't come with a spare key, and I didn't realize until I got home that they hadn't even filled the gas tank. I honestly avoided returning here because of how poorly I was treated. However, I recently had to come in for issues with my TPMS sensors and a faulty door sensor. A huge shout-out to Sal and Felipe in the service department for turning things around. They were incredibly efficient, accommodating, and made me feel like a truly valued customer. They had everything fixed overnight, and I was able to pick up my car the very next day. If you need service, ask for Sal, he saved the experience for me

Extremely poorly run business with terrible customer service and zero follow‑through. I came to K&S…read moreAcura over a month ago to order a part for my Acura -- the mechanism that controls the automatic trunk opening/closing and holds it in place. From the very beginning, the experience was a mess. I first called to ask about the part and was shuffled back and forth between the parts department and service department, which was already frustrating. When I finally reached someone, the employee was kind and told me to come in so they could check it out. A few days later, I showed up in person and the same thing happened -- bounced between parts and service, multiple employees who didn't seem trained or aware of how to help with a simple issue. Eventually, Michael helped me and assured me they would order the part ASAP. He gave me the price, said they could install it, and I confirmed the cost multiple times to avoid any surprises. I asked if I should pay now or get some kind of confirmation or estimated date, but they gave me nothing. Strange, but since they're the Acura dealership, I trusted them. They offered a free car wash while I waited -- and I regret accepting it. It took over an hour, even after I mentioned I was pressed for time and just needed the car checked. Once it was finally done, I had to keep asking for updates because it felt like they forgot about me. I left with no paperwork, no confirmation, nothing... but still hopeful they'd follow through. A month later, nothing. No call, no update, no part. After three weeks, I called to check in. The person who answered had no idea what I was talking about. It was like the order never existed. He said he would talk to Michael and get back to me. Of course, no one ever did. No call, no email, nothing. This place is unprofessional, disorganized, and clearly not on top of anything. I wish I hadn't wasted my time coming here or waiting for them. Now I have to start the entire process over somewhere else. Would not recommend this dealership at all.

Brie is amazing! As a young woman buying my first car on my own, I was nervous because you always…read morehear horror stories about dealerships. From the moment I met Brie, she made the entire experience easy and stress free. She was honest, kind, patient, and always made sure I was getting the best deal possible. I truly felt like she had my best interests at heart throughout the entire process. I couldn't have asked for a better first car buying experience, and it's all thanks to her. I've already recommended Brie to all of my friends and family who are looking for a car, and I'll continue to do so!

I would like to give a special shout-out to Craig! From the moment we walked in, he greeted us with…read morea warm smile and was incredibly polite and friendly. I was nervous about making such a big purchase and the negotiation process that often comes with it, but Craig made the entire experience much less stressful. He took the time to listen to what I was looking for, answered my questions, and was patient and kind throughout the process. I never felt pressured, and I truly felt that he was focused on helping us find the vehicle and deal that best fit our needs. Craig was also very helpful in explaining all of the car's features and took the time to make sure we understood everything. He made us feel comfortable and let us know that if we had any questions after our purchase, we could reach out to him and he would be happy to help. I truly appreciated his support throughout the process and have to say that I felt very comfortable and confident with our purchase. Thank you, Craig, for your professionalism, patience, and kindness. Your excellent customer service made all the difference, and I truly appreciate your help!

My Honda Odyssey had 205,000 miles on it and I was thinking about buying a new car. I'd test…read moredriven some vehicles and knew what I wanted to buy. But I kept procrastinating because I couldn't stomach the thought of going to a dealership and spending too much time with the back and forth haggling....Then I read a post on NextDoor where someone raved about using the services of an auto broker named Branco Motors. So I thought to myself, "Why not try them out"? instead of going through the Costco buying service that I'd been contemplating using. I spoke with Grant Ruthenberg and told him the model I was interested in. He explained the he receives a fee from the dealership but he'd be working to get me the best price. He got back to me the very next day with what I was looking for. Ever the skeptic, I ran his proposal and the invoice through ChatGPT and asked if I'd gotten a reasonable deal. ChatGPT answered, "FINAL VERDICT: This is a fair, clean, and pretty good deal. You could spend weeks calling dealers and possibly not do better. You're not being overcharged. The numbers match reality. And the transparency is excellent." So who was I to argue? I told Grant to go ahead with the purchase and he told me the car could be delivered the next day. I was informed about the ETA of delivery and given a more precise ETA as they had more info (the car was coming from Riverside and I'm in Bonita). Grant had me sign the paperwork and explained what I was signing when questions arose. I gave him the check and then we went out, sat in the SUV and he explained all the new features. He set up the Apple CarPlay and paired my garage door opener so that I no longer had to use the remote. When I no longer had questions about the Palisade he graciously moved my very heavy dog crates to the new car! Above and beyond! This is the best car buying experience I've had in my 71 years and I will be recommending Branco Motors to anyone in the market for a new car.

We worked with Grant to buy our new car, and he was fantastic! My husband and I hadn't bought a…read morecar in years, but with new twin teen drivers it was time. He made it very smooth, transparent, and stress-free. He handled all the details, kept us updated every step of the way, and even had the car delivered right to our house. We got the exact car we wanted, in our preferred color, with a discount, and within the time frame we were looking for. Thanks so much!

After had a REALLY BAD experience on my first trial with some Asian guy that I complained about my…read moreseat that I had to crank all the time and he told me if Im not happy should I have to buy other brand I decide to stop by again because its really closer to my house and luckily I had Lisa Rucci that's was amazing. She helped me really good and gave me an attention that the customer who pay "Toyota price" deserves. Unfortunately Penske owns the body shop of this Toyota and my Insurrance for some reason not gonna approve to fix my problem over there but anyways. I just want to say thank you Lisa Rucci for your professional and kind attention with me. You deserve 5 stars.

At this rate I think this dealership is good for parts pick up. That's about it. I passed by to…read morepick up a few air filters and right next to me I heard an employee talking down to a customer who was trying to get a car rental. It was uncomfortable. Other customers in the waiting area turned around and started staring. The employee who was extremely rude to the poor guy was talking loud and slow as if the customer was a child. She had a very condescending tone. The guy was actually much older than her. She seemed young and obviously needs customer service training. I read over reviews their mandatory diagnosis fee for repairs has skyrocketed too.