October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

every negative review you are reading, I experienced. They ran my credit report more than once…read moreafter misquoting me- refused to negotiate- we're incredibly rude (Joe is fine)- the plates took FOREVER and they could care less about you as a customer. Once they had my money- they could care less when I got my purchased car. I wish I had read reviews knowing what I was I was getting into. its a nightmare! Also as a yoinger looking female the person in finance spoke to me like I was not only a child- but as though I shouldn't be buying a car alone (I'm 37 and went to law school). I wouldnt send my worst enemy here and wish I hadn't given them my business. Unless you are dying to file a complaint with the BBB avoid at all cost, no car is worth the experience.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

I brought my vehicle in for a routine service of the EV unit. They highly recommend the…read moreair-conditioning unit be checked for a problem they encountered. The check cost me almost $700 and it turns out there was no problem at all. Rip off!!

Had an awesome experience being my car to get serviced here. Great staff, great attitude, and great…read moreservice! It's hard to find a good reliable mechanic and i'm glad I found one.

My boyfriend has been wanting a hummer for several years but couldn't find one with low miles, that…read moreis until we stumbled upon Spiro's Auto. Long story short, he test drove it and fell in love. The entire purchase process went very smoothly. He was able to obtain financing, picked up the check, the guys serviced the vehicle and we drove off the lot. I would recommend Spiro's to anyone looking for a nice vehicle. Most of the vehicle's on their lot have low miles and decent prices. The two (2) gentlemen that are employed there are very personable, professional, and ready to help with any questions and concerns. They were extremely accommodating and really made the entire process a good one! Give them a call, check out their website, or go to their office. You won't be disappointed.

In 2023, I bought a 2019 Chevrolet Trax at the Herb Chambers Danver location with 19,000 miles and…read morehas been nothing, but a mistake! The vinyl molding on top of the car doesn't stay in place. Was replaced twice by Herb Chambers Chevrolet in 2024 after the Salesperson helped me out. Still flutters in the wind driving at 50 - 60 mph. Now at 41,022 miles, the AC stopped working. Are you kidding me. All of this is out of warranty with only 41,022 miles. This car was likely a used "piece of crap" and probably had issues from day 1. A lesson learned.

Nice people in both sales and service departments but make no mistake, they will rip you off just…read moreas often as any other used car dealer. You will pay a premium for a used car here but you won't get value or any kind of backing up from Herb Chambers. I bought a used Equinox and paid thousands more than a similar one at used car dealers nearby, and within a month I started having problems. Brought it back and they found two solenoids that had to be replaced at $361 each. Then they charged me $318 for a tire sensor, and $142 for a headlight bulb. Total bill came to about $1,300 because they also charge hundreds of dollars for a diagnostic as soon as you give them the car. I didn't mind paying for a headlight and tire sensor, but they totally gouged me in the price. And it's very apparent that they cleared the codes so the engine light would be off long enough to sell the car and pass inspection, and then it was OUT THE DOOR. I've bought from other Herb Chambers dealers and always had good treatment, but save your money and buy your cars elsewhere, you'll save thousands. Herb Chambers has gone downhill.

I bought a brand new Audi Q5 2025 at the end of 2025, it has been in the car dealer 's Garage since…read morethe beginning of January, waiting for a part, which so far has no time to arrive. 33 days into the buyback process , hasn't received a call from consumer resolution group yet since they haven't reached conclusion. I was told the director who handle the case, the consumer resolution group and the car dealer has been communicating, I went to the car dealer at Peabody today, they don't even know my case number, when I give the service department manager my case number, there is nothing he can find on the case. Not sure how they have been communicating. Dispointed and waiting, I was told it can take up to two months for the Buyback process to complete, car dealer said it can be three months.

joe faria at audi peabody has been super helpful and excellent at assisting me with any & all…read moreservice requests. cairo in technology has also been great. they were booked out a month in advance for loaner cars, but they did provide transportation while my car was being serviced. overall very pleased.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

As always, amazing service at Acura of Peabody from Holly, Rick, and Kevin. So personal and detail…read moreoriented. They really respect your time. Great facility with offices upstairs to work. Very comfortable. Work done perfectly!

I had a very tough problem to diagnose. After a couple possible solutions didn't solve the problem…read morethe team continued troubleshooting until they found the issue. Some of the cost was covered under a Toyota Service Program, and the rest was understandable. The fix solved this intermittent issue and I haven't had a problem since.

I wish one time i can come to this place and leave with satisfaction. I wonder how they are # 1 in…read moresales and service as they claim? I have no idea. In brief the staff have no common sense whatsoever, no coordination, or communication, they are careless and zero customer service attitude. You guys have been reminding me for weeks by emails for my 1st oil change for the Brand-New Rav 4 that I just bought last Nov. I show up on time, and as soon as I enter the service Bay - an older man comes and rudely says: yes - what can I do for you? -or how can I help you? I wanted to say Large Cheese Pizza with Salami and extra Cheese!!! I Told him I have an apt.! He asked me if I have to see any particular service advisor. i said yes: it is T. Chase.. The older man sounded like he did not even know who Chase is or if he even works there!! Finally, Chase showed up - and had no idea that I had a service appointment that was booked weeks ago!! I got out of the car and told him - i will be in the waiting area and asked him to keep me posted (Informed) -he says sure i will come & find you. 3 hours later I get a phone call from Chase asking me to come to his desk # 6 .. car is ready & I need to sign & collect some paperwork- I had no idea where desk # 6 is!! I said. where is your desk ??? He realized that he should come to the waiting area and find me as we both agreed - I was like ..WTF - I Collected my key and left so aggravated - This is the same poor service i had back in Nov when I purchased the car where the financial guy lost the Title of the car that I traded in and started harassing me with phone calls demanding me to come down to sign some forms ..etc At that time I was so angry that I left a bad 1 star review, but I deleted it after the big Boss or someone from Finance called me and promised better service with some respect. - I gave this place another chance - But it seems that the entire staff need some CS training -

After my son totaled his car and needed a replacement, we bought a 2019 Hyundai Tuscon with very…read morelow mileage from Auto Choice in Peabody. My son found the car online and we went to look at it. Henry and his staff were very helpful and walked us through the whole process. He made sure the car was clean and we had a remote start installed, which Henry coordinated. He took care of all of the RMV details, and we got the car ever quicker than we expected. Thanks Henry, we highly recommend Auto Choice!

great experience. decent second hand car for my son. price was right. registered for us and got…read morethe sticker

Pros: Getting the details and quote is a smooth process…read more Reasonable quote. Option to deliver the car at their office in Salem instead of pick-up. Helps when you are north of boston and want to ship it asap. Cons: No tracking option (I dont know whether it is available with others but there should be an update email at least every day). The transport company they use is not very good.

We unfortunately are in the midst of a horrible experience with Preowned Auto Logistics. We had…read morespoken with a representative to schedule our pick up date as we needed the car to be delivered on Tuesday, May 19. They said they could not pick up the car any earlier than Friday, May 15 as it would be delivered too early but that it would absolutely be delivered on Tuesday, May 19. We called Monday, May 18 to confirm arrival information and were told that the car was still in our home state and otherwise, there were no updates. We called again today and they have informed us that our new delivery date is May 27. We have to spend over 300 dollars extra for a rental car in our new location to make up for their poor timing and delivery. In addition, their lack of communication has been very frustrating and we are not able to get any updates/confirmations by email/text -- and it is left for us to continue to call over and over again. I would not recommend this company to anyone unfortunately.