Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

Absolutely the worse service. Brought my vehicle in for service to get the ac diagnosis and backup…read morecarmera not working. They charged$199 per diagnostics that's should have been a red flag. Had to leave vehicle there for two days. They did services without my consent. Had to call numerous times to get update. I refused service and the manager still charged me for additional diagnostics without my consent. Shady practices he was rude and argumentative. I will never return to get any service done with them. Ended up taking my business elsewhere. They stride on customer satisfaction they should retrain their staff to not speak to a paying customer. Avoid this place at all cost!!

Imagine a car dealership that you know to be trustworthy, to value you as a customer, to deliver…read moregreat customer service, to perform great repairs and maintenance, and to sell a great product. That's North Reading Subaru. I don't know about you, but, I can count about 5 such companies. North Reading Subaru is one of them, and Subaru of America is another. On each interaction that I've had with North Reading Subaru, over many years, I have to remind myself that North Reading Subaru is a car dealership. If I didn't know better, I'd think I was doing business with Nordstrom, Costco, Nations Photo Lab, REI, or any of the other companies in America, that stand out for high quality product, business integrity and customer service. The 2026 Subaru Outback that I am in, is stellar, a significant enhancement over prior year Outback's (each, have lasted forever, with only preventative maintenance (at North Reading Subaru), and very few repairs). Jonathan Walker is a superstar sales and leasing professional, who is as knowledgeable about Subaru's as he is dedicated to business integrity and customer service. The Service Department is the best service department that I have encountered in several auto brands, over 50+ years. They perform meticulous work, are efficient, and high integrity. One thing to note, they are busy; In my opinion, they are busy, because they are so much better than other Subaru dealers in the area. We've never purchased a pre-owned car, but, I recently walked the North Reading Subaru parking lot, and I must say, I could not tell the pre-owned cars from the new cars. If we were in the market for a pre-owned Subaru, North Reading Subaru would be our first and only stop. It is a privilege to be a customer of North Reading Subaru, to KNOW that you and your car will be well cared for, and to NOT have to worry about funny, or underhanded business, often associated with car dealers.

Honest and easy to deal with--great service and prices…read more People u can negotiate with and listen to the customer I've bought two Subarus from them

I recently had the pleasure of working with Wayne. He was so polite and kind. I was deciding…read morebetween 2 different cars and he helped me make the right decision. This is my 2nd purchase from North Shore Mazda and I could not be happier

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after…read morelies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back

Paid for the service that morning and 2 hrs later the mailing came to get $250 off. They would not…read morehonor the coupon that you needed to present at time of payment. For a software update that was unavoidable. Told it was "unfortunate" .

My experience with this dealership was deeply disappointing and surprisingly unprofessional. I flew…read morein from NJ after confirming details with the salesperson, Dumitru M., and keeping him fully updated regarding unavoidable flight delays caused by the government shutdown and TSA disruptions. Upon arrival, instead of a simple acknowledgment or professionalism, I was met with a condescending remark: "Did you guys fly Spirit? Why were you so late?" An unexpected (and frankly inappropriate) greeting from someone representing a Mercedes-Benz dealership. The issues continued during the transaction. Despite arriving with my own secured financing, I was given vague explanations as to why it could not be used, coupled with pressure to accept the dealership's significantly higher-rate (2% points higher) financing. This alone was disappointing, but the situation escalated when I was informed that I would not be able to take the car home because they "could not issue temporary plates." This is an astounding failure, especially considering I had flown in for the sole purpose of purchasing and driving the vehicle home. A few weeks later, the vehicle was still not ready to be delivered, I emailed my rescission to them, and walked into my local dealership (no flight needed), purchased and drove off same day with my newer model year Mercedes. A sublime experience - with none of the obstacles or unprofessionalism encountered here. In hindsight, MB of Lynnfield's inability to deliver the vehicle spared me from what would likely have been ongoing frustration. To be clear, several staff members were courteous and professional - including Kevin, Nick, Ibe, Gil, and Michelle. However, the experience was overshadowed by the conduct and handling displayed by Mr. Dumitru M., which fell far below the standards expected of the Mercedes-Benz brand. I hope the dealership takes this feedback seriously, as customer service of this caliber is unacceptable and unworthy of the badge it represents. TL; DR: My experience with this dealership - and specifically Dumitru M. - was incredibly disappointing. Communication was dismissive, promises were broken, and follow-ups ignored. What should've been simple became an exhausting ordeal marked by poor transparency and zero accountability. I even flew in from out of state for their shenanigans. Nothing about this place is Mercedes-Benz-esque. Save your time and go elsewhere.

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

WAXOYL installer, I was their 1st customer after they became an authorized Waxoyl installer, VERY…read moreIMPRESSED with the product and the Professional care I received, im ready for Winter, No Rust!

Quite possibly the worst experience. Went in for an oil change and ended up with a blown cylinder…read morehead in a 2024 CX5. The GM Sean is completely passive aggressive. They did zero to help me. Only bright star is Emily in service.

Such a great car buying experience! Each person I encountered was knowledgeable, kind and…read morepersonable. Special shoutout to Kristen Murphy for being a great sales rep who made this process a breeze and quickly had my trust as a buyer. Also the financing personnel, Chris was great. He educated me on all my options and was not pushy whatsoever. Overall a great experience and I highly recommend this dealership!

Great people. A one stop shop. They do your financing, warranty, and papers at the registry,…read moresticker and license plates. I love my car!!!! Highly recommend David, Chris and Don.

After going to many dealerships, we bought from Vitale. They were very patient with us because we…read morewent by so many times to check out one of their vehicles. My son got his dream truck at Vitales. The whole process was pretty smooth and I can't thank them enough for that. Top notch customer service Will def be back when my daughter is ready for a car. thank you guys

Dayton was a pleasure to work with and assisted with a smooth transition. Followed up on the…read morepurchase once completed. Very happy with the service I received.

After not being able to get a good deal on a speciaty truck with numerous dealers in my area I…read morereached out to Salem Nissan. Lucian immediately got back to me with the real numbers for the vehicle I wanted. I drove from Connecticut to New Hampshire to pick up the vehicle (about 2.5 hours each way). The deal was done & I was on my way home within 30 minutes. I have a few good dealers in my area but I would definitely buy from Salem again.