Had a great experience with Duarte trading in my car for an upgrade to a 2025 CX-30. Very kind, attentive and helpful with what can be a very stressful task in some cases. Would definitely recommend them! read more

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after lies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back read more

Dara was great. Very polite helpful and patient. My overall experience with Dara a North Shore Mazda was great.

North Shore Mazda has impeccable customer service. Issac and Casey were absolutely wonderful to work with. Issac accompanied me on my test drive, which I really appreciated, and was helpful in pointing out the differences between the 2023 and 2025 CX-50. Casey was receptive to my concerns about purchasing a new vehicle and was patient as we did a lot of math and discussed many factors that went into my decision. I am grateful for the fact that Casey stayed well beyond close to get to mutually agreeable terms. I would absolutely recommend North Shore Mazda, and would be happy to work with Casey and Issac again! read more

Looking for a dope Mazda and excellent customer service. Here is the spot...ask for Dara his customer service skills are top notch.

I was told my rear differential needed to be replaced and numerous other problems to the tune of 10k. Hard sell to trade in car "because they would hate to see me put that much money into a ten year old car". I took it to another repair shop who told me differential was fine just a loose cap, no charge! And 1,400 for the rest of the repairs. How despicable of mazada to lie so much! read more

dealership suxz I'm writing to formally report an upsetting experience I had with one of your staff members. I called your office three separate times, and each time I was connected to the same individual. During our final interaction, after I expressed that I wasn't interested in hearing about his personal issues, he responded by calling me a "bitch"--a completely unacceptable and offensive remark. Throughout the calls, his tone was consistently rude and unprofessional. He spoke over me, refused to listen, and made the conversation unnecessarily difficult. Fortunately, I was eventually able to speak with a manager who handled the situation professionally and respectfully. I hope this issue is addressed properly because no customer deserves to face verbal abuse or disrespect when seeking help. I had a terrible experience trying to sell my car to this awful company and was treated poorly. From now on, I'll avoid cheap, low-quality services and stick with German engineering. I'd rather pay more to skip the hassle. Honestly, it comes down to dealing with an unprofessional person who doesn't know their job. He's just a talker, not a real salesman. I only drive the best, and Mazda clearly isn't it. read more

We worked with Issac to purchase our new CX-50 and we were happy with the experience and the vehicle. Issac was very attentive to our questions and helped keep the process moving smoothly. He even delivered the car to us when there were extended delays at the shop during our pickup window. The delays at the shop are the only reason this is a 4-star review, rather than 5. read more

Easiest car leasing experience I've ever had. We worked with Duarte, he was genuine, no pressure and attentive and made sure the soup to nuts process was very clear and moved as fast as dealership realities would allow. We would definitely do business here again. read more

North Shore Mazda delivered a Certified CX-5 to me in NH. Immediately took it to be inspected (NH Inspection needed). It failed due to a screw in the tire (needed replacement, beyond repair), and an almost dead battery. Immediately notified North Shore Mazda of the two issues. Figured not a big deal, we can all agree this is not how a certified vehicle should arrive, and they would pay for the needed repairs (less than $500). Yeah, no. They agreed to reimburse me for the battery*, but not the new tire. Suggested the garage that inspected the vehicle could be responsible for the damaged tire (yeah, you read that right). Apparently, that is the "transparency" at a Joe Shaker Automotive Group dealership - well, the lack of integrity is easy to see. *Oh, and you'll be shocked to learn they never reimbursed me for the battery. Just so you're aware of the type of people running this dealership. read more

Aaron Lonergan was very pleasant to deal with. He was patient, kind, informative, receptive, and responsive. A pleasure to deal with from beginning to end of the process! read more

Aaron was excellent and very knowledgeable. It was such pleasure working with him and the team.

Best place on the north shore for a new or certified Mazda, no games just full transparency , George was great though it all. read more

North Shore Mazda - Car Dealers Near Me - Danvers, Massachusetts

Overcharge the MSRP and try to convince you to take a longer, high interest loan to make even more money off of you. And they delete bad Google reviews! No wonder why their rating is low here but a 4.8 on Google. In particular, they try to 10% upcharge on the MSRP. Then they try to convince you that you can just take out a longer term loan from them (with high interest) to make the numbers "work out." Not to mention the pushy tactics of "someone else is here to buy the car" to justify the upcharge. Total rip off. Do not go to North Shore Mazda. They can't claim to be an "honest dealership" when they're actively taking advantage of the car shortage by overcharging the MSRP and presenting monthly payment plans in a misleading way (claiming to match your price at their profit margin) in order to make even more off of you in interest payments. Can't cry COVID/supply chain issues when manipulative business tactics and taking advantage of the customer are the real problems here. read more

North Shore Mazda - Car Dealers Near Me - Danvers, Massachusetts

North Shore Mazda is not a place I would recommend for buying your Mazda. Do your research before giving them your money and time. I went there to purchase a new Mazda (which would be my 3rd Mazda) and had a poor experience with the sales department. They lied on their numbers, kept twisting them and playing games. I guess they thought I was gullible but I walked and went to another Mazda dealership south of Boston and had a seamless experience! Since I live north of the city, I had to had my new Mazda in for an issue and thought I'd give North Shore another chance but their service department is just as ridiculous. After making my appointment, I arrived today only to be told "you don't have an appointment". After searching again they realized I did have an appointment and then said I had to take it back to the dealership where I purchased it to have it repaired but would call Mazda and see if they could repair it since I was there and they made the appointment! Any Mazda dealership can make the repair, and this is for a brand new car under factory warranty! They sent me on my way with faulty breaks and said they would call me back. Never heard back from them. As soon As I left the dealership, I called the dealership where I purchased it and without any questions they told me to come in immediately and replaced the faulty brakes in less than 2 hours! What a shameful way to do business North Shore Mazda! Beware and go elsewhere! read more

I came in and was looking around at a few cars that caught my eye online, Duarte Bettencourt came right up to my brother and I and instantly made us feel welcomed. He stayed late helping me decide what I wanted to take home, and we ended up going with the CX-30 CE , the car is amazing and I would have never tried it if it wasn't for him. Truly one of the best experiences I have had dealing with car purchasing/leasing. fast, easy and no hassle. Thank You Duarte! read more

We bought our first Mazda in this places was a amazing experience . My husband and I are very grateful with Duarte Bettencourt for helped us find the perfect car for us! ... He is great salesman he was very patient with us. we came a couple time to take the right decision Also, he is very helpful and knowledgeable in answering all of our questions. Excellent! read more

AVOID this dealership at all cost! They sell cars that are in need of brakes within months of buying them. Scam artists at best! We bought the car 2018 CX9 in January 3 months later we noticed the brakes squealing. Brought it in and the service dept said it was normal the brakes were wet. Went in today for an oil change and SURPRISE SURPRISE WE NEED NEW breaks! HORRIBLE CUSTOMER SERVICE! Sales guy was amazing we thought but all in all a big money making game! AVOID AVOID! Durarte Bettencourt you should be ashamed of yourself for scamming people! General Manager was a pompous ASS! You have not heard the end of this Northshore Mazda! read more

I wish I could say I was one of the many happy people who have left reviews about this dealership, but I'm about as far from that experience as possible. Let's dig in - I don't take time to write these often, but I'm about as angry as I get. I bought my Mazda CX5 GTR here in 2020 - the sales person Duarte was awful - every single thing I asked about required a trip to the backroom ( maybe he was new ? ) and he actually laughed at me when I asked if the car would be ready a few days after we finished the paperwork. The guy in the backroom trying to sell extended warranties / service coverage was so pushy I had to tell him no five times. All this to say that, even though they give you a free oil change when you buy a car from them, I avoided going back until recently. I almost went to a different dealership, but figured hey maybe it was an off day / transaction. It had been nearly 3 1/2 years - no way it could be like that again. Enter the class-action lawsuit against Mazda including my particular CX5 model - apparently the oil was leaking through seals on some models. The result was a trip for an oil change roughly every 2500 - 4000 miles ( it's rated for 7500 ). I had noticed I was changing it a lot over the past few years - I even raised the question with the service department when I went in for a brake job. The guy I spoke to at that point said, " well it's based off of engine run time." Really? Did I idle the car in a parking lot for a week straight to bring my range from 7500 to 4000 miles? That still blows my mind. Called them up and was told I needed to go in and get an oil change at the dealership and then set up a subsequent visit 1000 miles later to check the oil levels. Annoying, but I doubt they set the rules at the dealership level so that's what I did. Fast forward to yesterday - John in the service department calls to let me know they did the test and all the oil was there. There was no problem. This didn't seem right since I was still changing it roughly twice as much as I should. I got John on the phone today and explained that - something was clearly still wrong. Could they check the oil sensor? Was there something else we could look into? John's response? " We don't have a service record of you coming here for oil changes ( to prove they were done right)." I spared him the explanation of why I had avoided the dealership like the plague. Then he said "You go to Valvoline? " He then proceeded to tell me how they may have not put enough oil in / the wrong oil / etc / etc. These are questions I obviously can't answer ( and he acknowledged that on the phone - thanks for asking John ) I responded by saying " Every single time I've gone there for 3 years they got it wrong?" It's weird that my Honda Pilot has been brought there since we bought it in 2017 and guess how many times I've experienced the same problem with that car? Zero. Guess it's only Mazdas that confuse their techs. TL / DR: I'm a sucker for punishment and went back to a a dealership that gave me an awful experience the first time. John doubled down on my foolish decision to go back and, instead of trying to help me figure out why my oil light kept coming on way too soon, decided to pass the buck and blame another company. I've been trying to call the service manager but oddly enough the extension on his business card doesn't work. Seems fitting. Go somewhere else. read more

Bought my Mazda there with little to no problems. Went back to buy my daughter a car to a very different story. We paid cash. delivery was delayed and delayed and delayed. No clear explanation. Turns out they lost the Certificate of Origin and had to get a new one. Just tell me the truth. We called corporate to complain. Meanwhile, they had our money and our car and holding it hostage. We were so angry, they didn't even show their faces at delivery to apologize. I will never go there again and won't recommend to anyone/ read more

I am so impressed by North Shore Mazda! Knowledgeable, helpful, comfortable and extremely fair. A deal fell apart at the last minute, on my end, and I was unbelievably impressed and grateful for how they handled it. They earned my respect, which to me, there is no greater compliment. I will be back and I will recommend them to anyone and everyone. Special shout-out to Leo. He is awesome! read more

Hats off to North Shore Mazda and Leobel Moreta for making our car buying experience so positive. Leo spent endless time with us test driving vehicles and answering many of our questions. We couldn't be happier with the experience at this dealership.. no buying pressure . Leo was so kind and patient-- top notch and definitely an asset to this Mazda team !! Thanks again. Mike and Sue J read more

Went for my 1st Free Oil change at Northshore Mazda. Was told if you want Synthetic Oil you have to pay $35.00This is a 1st. Honda, Toyota etc totally free.. read more

Last week I called Victor Alvarado because I was interested in a Mazda 6 I saw in their inventory. I called him because he had good reviews online. I left him a voicemail and he never called back....so much for this dealership. The lack of service today is appalling and the companies pay for it in lost sales....he lost a $30,000 cash sale. Time to hire grownups! read more

Dan McBride the general manager aggressively verbally attacked me. I purchased a tire package that I am not happy with as it does not cover cosmetic damage. He comes out to speak to me and tells me I can't speak to the finance manager because I don't have an appointment. He says I strolled in and can't bump people ahead of me. He then says it's ok if I want to come at him. He refused to give me the phone number of the owner when I asked to speak to someone else. He then left with no resolution. I am outraged by the treatment of Dan McBride. He spoke to me like I was nothing and did not resolve my issue. read more

BEWARE! can't tell you how strongly I urge you NOT to shop or deal with North Shore Mazda! They are NOT a trustworthy dealership! After having purchased a certified pre-owned car I arrived to pick it up only to be told it had a "minor" crack in the windshield and could not be delivered as promised.., It would reportedly take days to get the specific part ordered and delivered. They then showed me two alternative vehicles with the same features I'd wanted. The alternates were 2017 models but still carried the Certified Preowned Vehicles standards ( basically flawless exterior, interior, and mechanically sound operation with acceptable mileage and reportedly, no body damage!) I and my brother-in-law, a fastidious, detailed individual inspected it with a fine tooth comb. The only issues we found were minor interior scuff marks on the leather and some exterior dirt which could easily be cleaned. I was assured that with the detailing they offered, the vehicle would have the look of a brand new inside and out. It was arranged that the car would be delivered to me at an agreed upon place the next morning. As promised, the salesman drove it to the agreed upon location, a condo parking lot complex and backed the car into a parking space. After a short conversation I was given the keys. I subsequently began the drive back to Martha's Vineyard where I live. A few days later, my husband was washing the car and discovered the unsightly and suspicious patch of something resembling white bondo holding the fender to the body of the vehicle. (See picture) This had NOT been there when we had carefully inspected the body of the car the day at the dealership prior to closing on the purchase of this vehicle. On numerous occasions I have attempted to call and email the salesperson, the sales manager and the finance manager to find an answer as to what this was and to find a resolution for the damage. The salesman occasionally answered his but reported that his hands were tied and that the sales manager had told him that he ( sales manager) would "take care of it". I haven't yet been contacted in spite of leaving my email and phone number and messages. I repeat, I have called several times, texted and left messages and attempted to email ( the email addresses on the business cards are inaccurate and get bounced back) them to discuss ways to find a resolution but THEY WILL NOT RETURN MY CALLS OR TEXTS. After being advised to, I got an estimate of $800.00 to repair the damage. While this in and of itself is unacceptable, the sketchy practice of refusing to answer my calls, texts and or email is infuriating. Additionally, as a "courtesy" to make up for the first problem of the cracked windshield issue, I was promised the Mazda version of " Weather Tech" mats for the front, rear and cargo areas. The front and rear seat mats did arrive but I have yet to receive the cargo mat! All in all, this car dealership is not reputable or reliable to deal with and I would STEER CLEAR of them at any cost! read more

North Shore Mazda - Car Dealers Near Me - Danvers, Massachusetts

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I went in today in search of a new CX5 for myself. I walked the lot, went inside the showroom, looked in all the cars waited 20 minutes with everyone at their desks and 1 worker fumbling around to staple his mask strap back on. Not one person approached me to even acknowledgeme. Where I knew exactly what I wanted, apparently no one wanted to make a commission or even take my money. An appointment was not stated it was a requirement it was just encouraged. So see ya later, you lost my business. read more

I bought a Mazda CX-5 from North Shore Mazda the other day and I can't say enough good things about the staff, service, and overall experience! Thank you Eric Martiniello for making the process seamless and stress-free, I abolsutely love the car. 100% would recommend! read more

I went to North Shore Mazda to test drive a Jeep Patriot. From the moment I walked in the door I felt relaxed. Dominque greeted me at the front desk and little did I know I was about to have the greatest car buying experience with absolutely no pressure at all. I test drove the vehicle with Dominque and knew right away I wanted to purchase it. I had the same vehicle a few years back so I knew what to expect and it was exactly what I wanted. We then sat down and talked about what my trade in was worth and then she met with the manager. She came back with the final numbers and I made it clear what I could afford. After the third visit with her manager we reached a very reasonable deal. Dominque was very kind and extremely patient. She was by no means pushy to make a sale. I felt totally at ease throughout the entire process. The next day (Dominque had the day off) I was fortunate to pick up the vehicle from Victor, who, just like Dominque was a pleasure to work with. After picking up the vehicle I had noticed that one of the ac vents was broken and they had me bring in the vehicle and fixed it with no problem. I highly recommend North Shore Mazda but even more so I highly suggest you ask for Dominque and you will receive an amazing car buying experience just as I did. I was extremely nervous going in as a woman without my husband and having no idea how to negotiate. But with Dominque's easy going demeanor and no pressure sales technique I got through it and would gladly purchase another vehicle from her when the time comes. Kudos to North Shore Mazda for hiring Quality Professionals at their dealership. read more

These car dealers are the exact reason Carvana and other places like it are doing so well. Lies on top of lies. I'm so disgusted and disappointed in the service and treatment we received I don't even know where to start. Bottom line lies lies and more lies. read more

Worked with a salesman named Eric Martiniello to buy my car. I highly recommend asking for him when you visit/call. Courteous and patient guy, not pushy at all. Very knowledgeable. Overall the customer service was great and glad I purchased my car here. read more

This is probably the worst Mazda dealer in the greater Boston region. Extremely rude staff and terrible customer service. The salespeople have no clue about the product and try to ridicule you when you ask them questions. Also, very dubious about the pricing of their inventory. One of the salespeople quoted a selling price 10% higher than the "official" printed price, just because they could. I am never buying a car from here. read more

While my salesperson Dominique was quite good, that was were good service ended...low grades for "Business manager" Brian (did not finance with them) and then this followed (my complaint to Attorney General office): On Monday 3/2/2020 I entered into an agreement with this dealer to purchase a 2013 Hyundai Elantra for the price of $7,800.00 with a total cost of $8,913.44 with dealer fees and sales tax. The amount of $X,XXX in cash was paid on Monday 3/2/2020. The balance of $X,XXX was electronically paid direct to the dealership account on Weds 3/5/2020. It is now Monday 3/9 at 2:30pm and the dealer still has this vehicle. I have received no phone calls informing me the vehicle was available for pick-up. The dealer has not returned my phone call pertaining to completion of this deal and pick-up of my purchased auto. I continue to be in a rental car costing me $180.00 per week as this deal delays. These business practice makes me question this dealer's practices. They have received the funds, but not released the vehicle to the purchaser makes me wonder if they are continuing using the vehicle to leverage debt even though they have receipt of the cash. read more

Absolutely the worst to deal with. Reached out about a 2020 Mazda CX-5 and the internet manager Bill Iannelli refused to provide any quotes unless I went to the dealership in person. He claimed by providing a quote will only make me use that to shop other dealership. Instead, he told me to just use the variables provided and go on the website to get a lease quote. Hey Bill, isn't your JOB to provide this information to potential clients? You guys are nuts for doing business this way and glad we're not doing business with the crypt keeper. read more

Terrible. Sold me a car that they knew had problems, didn't tell me about the problems till they day after I payed for it. I had to fight with them for 4+ hours to get a refund and now are trying forever to give me my money back. Will never go here again read more

overall excellent experience , just wish they told me there was a dent on the roof which you can't see looking at car from ground level

Came in three times with my girlfriend as someone who was ready to lease a vehicle. Sat down to talk lease prices with Bill and were given high numbers. Numbers that BMW advertises on their website. When her father ATTEMPTED to politely negotiate (never raised is voice, just asked for explanation), Bill started talking about how he's leased 17,000 cars, that Bill didn't have to "deal with this behavior," and if we got something less than that, "hats off to us." Then he proceeded to turn to my girlfriend, who's leased 3 vehicles over the past 9 years, and sarcastically tell her that her father is teaching her a life lesson, and insinuated that she couldn't 'afford' his cars. We've been to 10+ dealerships and have never been on the receiving end of a tirade like that. Completely unwarranted and disgusting. Bill pretty much sat down and said, "take my numbers or get out." I don't think it's unreasonable to lease an SUV for less than $400/month, but apparently Bill does. So much, in fact, that he brought my girlfriend to tears. They have decent cars. They have sarcastic, disrespectful, insulting salesman. Don't recommend going into North Shore Mazda, or maybe Bill was onto his Easter holiday plans. He spent a grand total of ten minutes of his time with us, and during those ten minutes, ensured that she, nor I, will ever go anywhere near a Mazda. So Bill did "teach us a lesson." Really appreciate your time. read more

Watch out for the bait and switch from Tatiana or the ineffective manager James. Lied about the car that I wanted, said they had it. I arrived the car was not there and they try to convince me to look at other vehicles. That's bait and switch I'll be reporting them to the attorney generals office. read more

I have to start by saying you can't make this up. I know it's a slightly long read and will probably read like a horror novel. It should also be noted that i wrote this to Mazda USA and tried to call them but they are not taking calls. Amazing! I wanted to start by saying we are repeat customers of Mazda north in Danvers mass. I think you will find this experience as disturbing as we have found. It all started 2 weeks ago when we decided on a new Mazda 3 hatchback 2021 model. I arranged through my works buying program and sent off an email stating I'm ready to purchase a car. immediately many surrounding dealers where calling and emailing back. But my wife wanted to come to Mazda north. Now the funny part the only dealer who had not called me back is you guessed it Mazda north. So I called them and arranged for phone meeting on Saturday. No one called me back. I called again and arranged for a phone meeting on Tuesday, no one called me back. We called again and arranged to come into the dealership last Thursday and we bought a car and paid cash. By the way the check cleared and they have my 26k. They promised to deliver in a couple of days as they where waiting on the certificate of origin. They said they arranged with Mazda to have it overnighted and we would have the car on Monday of this week, nope. We called and they said Tuesday, we called and they said Wednesday and then they pushed until Thursday. To which we got a call today stating your cars ready we will call you later. Later never came I called tonight and spoke to Rich Bell. I believe he is the manager. He told me that he still didn't have the certificate of origin and there was nothing he couldn't do about it. I stated you have my cash and also my car. At my wits end i will be into Mazda north tomorrow at 4pm for the car or money back. Rich was making any excuse he could make but in all honesty those are not my problems they are yours as a company. In closing the relationship is very simple. I give you money you supply me with the car. This experience in my 40 years of car buying is a first and something is not right with this dealership. Something is very wrong at a dealership when they don't call you back.... To add insult to mental injury we bought this as a first new car for our daughter. Brands should strive to have customers for life. Not sure in this case read more

Overall, this dealership provided a terrible buying experience! If you intend to purchase from this dealership, be sure to put it in writing. I exchanged my lease for another automobile, and the salesman and I came to a mutually assured arrangement. They offered to pay me $5,000 to break my lease and give me $500 toward a down payment on a new CX-30 through the Mazda Loyalty program. I was told that if I put another $1,000 down for the documentation fee, the remaining money would go toward the new vehicle. We are referring to a sum of $6,500. The parameters of 15k miles per 36 months were agreed upon. But there was an issue when I went to get the automobile. The financial manager is a crook who performs subpar work. I went in and saw that the documentation had been completed improperly. When I pointed it out, they placed me in at 12k at 36s yr. There was a lot of back and forth when I confronted the finance manager. I should have left this place since he made it such a nasty environment. Another warning sign was when they transferred my license plates to the new vehicle before I had even agreed to the terms; I was stunned and under a lot of pressure. When it should have been 6,000 dollars, the documentation said merely that $4,850 was being utilized as the down payment for the automobile when we agreed it was supposed to be 5,500. Some how I was short on my end of the deal ,I believed this dealership had ripped from me. They wrecked my experience buying a car because they were bad people and the very definition of a shady business. I will never refer someone to this dealership because they will be taken advantage of and lied to. To report fraudulent malpractice sales, I will be getting in touch with Mazda Corporation, and the Better Business Bureau will also be notified. I bought my car in late July but after talk to a few dealer friends of mine I realized about the seriousness of my horrifying bad experience. To whoever read this dont go here! read more