Very poor customer service. The girl was rude and lacked…read moreknowledge about what she was doing. Seemed to know more about the EBT services than the phone services.

Good service! Alondra Vasquez was very helpful, patient, and knowledgeable about everything we…read moreasked her about. She took the time to do everything we asked of her and did it with a smile. Alondra Vasquez thank you very much! We will be back again

DONT BE SCARD SILLY! I was scared to switch at first because its change~ I cant upgrade for free…read moreand I have to drive to pay in cash every month~but its really worth it. I've been using Make It Wireless for a year and I've saved over $485!! I do the unlimited talk and text and LOTS of net (there is more net then I ever use in plan) and I pay $45 TOTAL~with no hidden charges or tax or overages added to my bill EVER! I talk and text LOTS and Im always on the net and I've NEVER gone over net/talk and text is unlimited!! Im with Verizon~ Do not do the $30 plan~its really easy to go over your time and will end up costing you more then $45. I like the staff and the owner. I usually go to Petco and Trader Joe's on my way to pay my bill since TJ is close (funny the owner also works at TJ part time and is a genuinely nice and hard working guy). Its a bit of a hassle to drive there to pay cash every month, but I FIGURE THAT I PAY MYSELF ABOUT $40 CASH EVERY TIME I DRIVE there (thats allot of free food at TJ's and Petco dog toys) because thats about what I save by driving to Make It Wireless to pay my bill! Boy, I sure love this "no monopoly" law that allows small businesses to sell the same service from the same towers for less then half as much! P.S. My girlfriend and her husband switched last year to MIW and they said they saved over $600 because they were always paying overages (and tax on overages) and other hidden fees! Oh and we dont miss those long Verizon phone calls to "discuss" how to prorate your overages (more like BEG them to lower the $100 plus in extra hidden charges. WHAT A STUPID NIGHTMARE it was dealing with Verizon and there high scam charges. The discount~pay as you go plans in the small shops (like MIW) they use the same towers and its just silly to pay more then we have to!!?? What are you going to do with the $300~$500 you save every year?? Or maybe you have hundreds of extra dallers to waist every year because you're afraid of change??

A serious budget hunter "I don't do retail" friend of ours turned us on to this little corner…read morewireless service provider and cell phone shop on Milpas. After a friendly conversation with Sean (store manager) We decided to stay with our original carrier. But our friend loves it. She has an iphone and pays $60 monthly flat fee for unlimited service/data. The service is Page Plus / Verizon network , handled by Make It Wireless. The monthly fee is as cheap as I've seen, but the rub is, it's a cash only store. Meaning to keep your service, you need to stop by and see Sean every month, unless you pay a few months in advance. I dunno, seems a bit of hassle. Our friend has been using them for more than 6 months, and says her cell/data service is OK and she's had a few problems but they were resolved quickly and professionally. I remain curious and maybe more willing to make the leap after I get our next phone bill from Verizon.

My recent 2nd visit exceeded my expectations. Alexander was the very best. With a friendly, helpful…read moreattitude, he resolved my issues. Alexander is a standard by which all others are to be measured. The store manager very kindly asked and confirmed that my experience went well, my first visit a few days ago, not so much. The person did not seem happy or eager to perform his job. He seemed to get me done, even though I was purchasing a $2,500+ iPad and a new contract. I had to go to the Apple Store to confirm I was making the right choice, which I didn't, so my 2nd visit was to return and reorder a different new one. I am a 20-plus-year AT&T customer and do hope signal strength improves, as I have been considering other carriers. 5 stars to Alexander, he's worth asking and waiting for.

We bought two Apple iPhones and one iWatch from this store a couple of weeks ago. We have been ATT…read morecustomers for over twenty years. The phones operate properly but the watch does not. We returned and were told to make an appointment another day to meet the manager, which we did today. Without examining the watch or discussing the issue we were having, she brusquely told us we had just missed the 14 day warranty period and that it was therefore not her problem; and were told to call Apple. When we were spending several thousand dollars for the phones and watch, we were treated politely; but when we needed service after the sale, we were treated very poorly. This was a very disappointing experience.

I went in with a SIM card issue, customer service was phenomenal. Edwin was patient and took the…read moretime to make sure i understood differences in plans and where my money was going. He made it headache free and easy!

Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

Jom helped me with some general questions about iCloud storage, and iPhone finder, and restoring…read moredeleted photos. Very knowledgeable and helpful. He sort out my questions quickly in a few minutes. Thanks so much for his help. :)

The place is chaotic. There are young inexperienced young people in front seeking your business…read more The whole focus is selling, not helping. I wasted an hour trying to get help with mu iPad having a charging problem. All they wanted to do is sell me a new one. The young man trying to help me talked fast and loud. I will never go in there again !

Excellent service! He came out to me to fix my phone. He had it back in under 30 minutes! I will…read moredefinitely use his services again, thank you!

From the owner: We provide same-day phone repair in Santa Barbara, specializing in iPhone and Samsung screen…read morereplacements, battery swaps, and water damage fixes. Our shop offers premium cases and accessories, all at affordable prices with a 100% satisfaction guarantee.

Abri fixed my iPhone 15 screen and did an amazing job! It works just as the way it did before…read more Total cost with tax was about $175 and was able to watch the whole time. Only took about 15 mins!

Great helpful service! Very kind staff, offered to help instal the screen for me which is a plus!…read moreThank you!

A small 1-man shop that fixed both my cell phone and my landline phone. Very speedy service and…read moreprices are quite low. I highly recommend this shop to everyone! No more having to go to big box stores for repairs and having to wait an interminable length of time and then paying outrageous fees.

I was thinking the connector on my phone would probably need to be replaced. But they were able to…read moredeep clean the connector and it works perfectly. I highly recommend them.