So disappointed with this store…read more We came in to upgrade our phones and were deceived into getting watches that "came with the phones" (lie #1), and adding two extra UNNECESSARY lines to our plan in order to get the "promotion" (lie #2). This store should be investigated, I have no idea how they get away doing this to loyal customers.

Thank you SO much to Matthew and Patricia but ESPECIALLY Patricia for going absolutely above and…read morebeyond to help my grieving father and I today. The care and attention given to the situation and assisting me with helping my Dad navigating all the little steps to getting an upgraded phone and insight into other very helpful services /devices was invaluable. Matthew and Patricia were fantastic A+ customer service for us. We'll see you again easily for approaching holiday sales!

Absolutely avoid this place like the plague!! My telephone was immediately hacked as a result of…read moreusing this location to upgrade phones and I have literally spent hours on the phone with corporate Verizon to fix the mess. Someone has taken control of my phone. After taking control of my phone thru attempted to change my email address, attempted to buy $2k in crypto currency, attempted to open a Zelle account, attempted to get a PayPal account and card. And the list goes on!!

Excellent customer service and very helpful. They had the phone and internet service I came in for…read moreand both are working great. This is the only authorized Verizon store in our area and they really know what they're doing!

If you're heading to this Verizon, you HAVE to ask for JOSE. I've been a customer for years, and…read moreJose is the absolute gold standard of customer service. He actually helped me set up my account years ago and is still there to this day--that kind of longevity and dedication is unheard of in this industry! I used to have T-Mobile for a long time, but I've officially switched to only having Verizon now because the phone service is superior for this area. While this isn't technically a corporate location, JOSE makes it run better than any corporate store I've ever stepped foot in. He is a true exception to the rule. JOSE set me up with a Verizon Business account a few years back, and his level of professionalism and knowledge is unmatched. He is a patient problem solver who is incredibly informative--he knows exactly how to find the best multi-phone deals and the greatest offers for adding lines, whether you're a new or existing account. He doesn't just close a sale; he continues to provide me with solutions year after year. This is hands down my favorite location by far, and it's all thanks to JOSE. If you want a knowledgeable expert who truly cares about his clients and delivers results, he is your guy!

I am filing this as a formal complaint regarding a serious failure at this store that has directly…read moreimpacted my ability to run my business. I came in to upgrade my phone and transfer my existing business number -- a routine request that should have been handled with basic competence. Instead, I was issued a new phone that was not properly activated, my number was not successfully transferred, and I was told to "call back in three days." I was then sent out of the store without working data, without confirmation that my line was operational, and without any meaningful resolution. As a result, I have been unable to receive calls or texts from customers, effectively taking my business line offline for an entire day. This is not a minor inconvenience -- this is a preventable service failure that has real financial consequences. I am now left with two unusable devices: an old phone with issues and a new phone that does not function. The lack of accountability, urgency, and basic verification before sending a customer out the door is unacceptable -- especially when dealing with a business line. This situation warrants immediate escalation and review by corporate leadership. I expect prompt corrective action, restoration of service, and a clear explanation of how this failure occurred. Customers should never be placed in a position where their livelihood is jeopardized due to procedural negligence. I will be pursuing formal channels if this is not resolved immediately.

Never returning to this location…read more I spent over 2 hours trying to open an account for my mom, only to leave with no resolution. I initially tried the online process but was told over the phone I'd need to bring my mom in-store for ID verification. Makaela, the rep who helped me, was very friendly and did her best to resolve the issue. After 2 hours and nearing closing time, I asked to stop. What frustrated me most was the lack of support from the store manager, Kevon. Instead of stepping in to help, he suggested I use a different Social Security number. Seriously? As if I have a "spare" SSN lying around. Isn't it the manager's role to assist when staff are struggling with a customer issue? The store wasn't even busy, only two other customers came in while I was there. So, this experience was entirely avoidable with better service and leadership.

From start to finish the manager and his staff have been helpful and efficient. Even going above &…read morebeyond to satisfy this customer..

Had a great experience today. John and the colleague at the front were incredibly helpful in…read moretracking down the inventory I needed. The staff here is always knowledgeable and consistent. Highly recommend this location! Excellent Value for products!

Very helpful and knowledgeable staff. Kevin was a gem. then carried TV to my car. Very kind young…read moreman

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.

Anticipating the new iPhones coming out in a couple weeks. Thank you sales guy and phone expert…read moreLawrence for helping with all the details of switching over to a new and improved model. His input on what to expect is much appreciated. Nice to see that it will be smooth transition. This store has always been convenient for anything AT&T and iPhone related, I appreciate the attention we always get when going in. Also conveniently located across from Costco, across the parking lot from Best Buy, and a couple doors down from BevMo.