My recent 2nd visit exceeded my expectations. Alexander was the very best. With a friendly, helpful…read moreattitude, he resolved my issues. Alexander is a standard by which all others are to be measured. The store manager very kindly asked and confirmed that my experience went well, my first visit a few days ago, not so much. The person did not seem happy or eager to perform his job. He seemed to get me done, even though I was purchasing a $2,500+ iPad and a new contract. I had to go to the Apple Store to confirm I was making the right choice, which I didn't, so my 2nd visit was to return and reorder a different new one. I am a 20-plus-year AT&T customer and do hope signal strength improves, as I have been considering other carriers. 5 stars to Alexander, he's worth asking and waiting for.

We bought two Apple iPhones and one iWatch from this store a couple of weeks ago. We have been ATT…read morecustomers for over twenty years. The phones operate properly but the watch does not. We returned and were told to make an appointment another day to meet the manager, which we did today. Without examining the watch or discussing the issue we were having, she brusquely told us we had just missed the 14 day warranty period and that it was therefore not her problem; and were told to call Apple. When we were spending several thousand dollars for the phones and watch, we were treated politely; but when we needed service after the sale, we were treated very poorly. This was a very disappointing experience.

After checking for low price on replacement of ipad screen, I chose Go Cellular. They were fast,…read morefriendly and also provided objective perspectives regarding cell phone services. Nice people - had driven by many times, but never noticed Go Cellular. It's across the street from KFC.

From the owner: Thousands of people rely on Go Cellular in Santa Barbara for quality, affordable service and…read morerepairs. Join them and be part of the Go Cellular family. We have the best prices on prepaid cell phone plans in town. We provide prepaid cell phone services from Page Plus, H20, Cricket, T-Mobile, Simple Mobile and more. We also provide unlocking solutions and repair services for most of the phones on the market. We also provide international calling services and a great selection of phones and accessories. Our knowledgeable and reliable staff is here to help with all your mobile phone needs. Give us a call today to see what Go Cellular can do for you.

Christian, the manager is very helpful! Super informative and friendly. My husband lost his phone @…read moreChumash and came here as soon as this store opened! Christian helped him relax and get what he needed as quickly! With all of the info he gave us, we decided to get a couple of Apple Watches since the deal was so good!

Have frequented this store twice in the past week. Each time Hector, the Manager, has assisted me…read moreand my family. I have found Hector's expertise in helping with cell phone changes, upgrades and product to be outstanding. I have absolutely no hesitation in recommending this store and Hector.

I went in with a SIM card issue, customer service was phenomenal. Edwin was patient and took the…read moretime to make sure i understood differences in plans and where my money was going. He made it headache free and easy!

Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

My phone was not charging a couple of days after getting repaired. I went to see Christian stupid…read moreme the cable was no good. I would suggest anyone getting quality cable and asking Christian his advice. Christian is a top pro and got my phone recharged by changing the cable. Don't get these cheap cables made with inferior quality get the best. Once again, thank you Christian for helping me a professional and kind man.

Excellent customer service, on-time for the appointment at our residence and fair and honest…read morepricing. Technician made a special return trip with an adapter and did not request an additional charge. Highly recommend their services

Went recently to ask for assistance with my new cell phone. Two employees, Eric and Fernando, were…read morelike two wizards at work. In a short time they answered my questions and took me through the process by showing me exactly what to do. I am grateful that they were available right then to help me out. But who knows, perhaps all of the employees are at the same level. I'm happy that I joined A,T,&T with that kind of service.

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.

Had a great experience today. John and the colleague at the front were incredibly helpful in…read moretracking down the inventory I needed. The staff here is always knowledgeable and consistent. Highly recommend this location! Excellent Value for products!

Very helpful and knowledgeable staff. Kevin was a gem. then carried TV to my car. Very kind young…read moreman

Excellent service! He came out to me to fix my phone. He had it back in under 30 minutes! I will…read moredefinitely use his services again, thank you!

From the owner: We provide same-day phone repair in Santa Barbara, specializing in iPhone and Samsung screen…read morereplacements, battery swaps, and water damage fixes. Our shop offers premium cases and accessories, all at affordable prices with a 100% satisfaction guarantee.