I have been a customer for almost three years. I chose this location because it was close,…read moreconvenient and when we walked through to check it out manager, Jose, was so nice and helpful. He has been absolutely wonderful and a pleasure to work with. Always helpful, professional and a really warm personality. As result of a house fire and total loss of my property, I had a few things I was able to salvage and store and needed to add another unit. He was kind and understanding and helped us find the right sized unit. While my construction went on longer than expected I needed to add another unit. I have had a total of 3 units here. No issues with billing or payments. They're timely with receipts and communication for rent increase. It seems unfair, and I'm disappointed that the monthly rents continue to rise for consistent customer account's that are current. But, I know that's how the storage rental business works. The building is climate controlled, and always clean. As other customers have noted, the one bathroom is inconsistently available and often locked. Not always stocked with supplies and the faucet at the sink was broken and not promptly repaired. The elevators are a nice size and fits a lot of items with no issues. In the years I've been a customer, I've never experienced them broken. Extremely easy to get in and out of the building with access. But overall, a very nice experience. My only complaint would be the parking. At times, You have to be strategic about your visit to get parking. Over time, there were used to be a couple of women that worked in the office with Jose. Haven't seen them in a while. But, always friendly and prompt. We did not start having issues until they hired this guy, who refuses to give out his name, so we'll call him "NoName". NoName is extremely rude, dismissive and unprofessional. We walked in the office to get a cart, NoName did not greet us, and barely even acknowledged we entered the door. NoName looked up and said, "What do you want?" I looked at my husband and just walked out. Another time when he initially started working there and Jose was on break, I asked him when the manager would be back - so I could review all my contracts - he said "I am the manager, what do you want?". The tone was so disrespectful and condescending. I'm assuming he didn't know we were long time customers. But, he was not like that with a Hispanic couple that came in while he was supposed to be helping us. They were greeted warmly and asked to wait patiently, while his demeanor changed when coming back to us. Maybe it's a race thing, but I know it's intentionally directed. We typically stop in to say hello. But, I had gotten to the point where I would just avoid the office if Jose was not in the window. Jose let us know NoName was an assistant and not a manager. We told Jose about the guys behavior, and he mentioned he had been told the same by other customers and would deal with it. Apparently, it was not dealt with. I went into the office recently to close one of my units. I talked with Jose, and he advised we could leave the unit emptied, cleaned and remove our lock and let them know. I did exactly that, took pictures and video, left the unit lock off and emailed the store my proof of exit. I called in to confirm exiting and NoName answered. I explained I vacated my unit, took pictures, emailed proof, just wanted to confirm. NoName said, "why did you do that? You have to do an exit walkthrough". I let him know that I followed the instructions by Jose. NoName said, "well I'll go walk it and if it looks ok I'll email you". I said thanks and what's your name, he paused, said "well ok I'll let you know and hung up". I immediately called back and no answer. Even if that was not the process, it was definitely convenient for us and he did not have to be rude and hang up on me. They'll be losing a good customer by end of cycle. One person really can ruin the reputation of an entire business. I know it's bigger than one customer and the owner makes enough money to not care about one customer. So, I can take my business elsewhere.

I've had a great experience with facility. It's clean, secure, and well-managed--but what really…read morestands out is the customer service. Jose, one of the staff members, is absolutely the man. He's always friendly, professional, and genuinely helpful. Whether it's answering questions, helping with access, or just making sure everything runs smoothly, he goes above and beyond every time. You can tell he takes pride in his work and actually cares about the customers, which makes a huge difference. Honestly, it feels like he's carrying the weight of the whole team at times--and he still does it all with a smile. Huge thanks to Jose for showing up every day with a positive attitude and making the experience so much better.

Good service and explanation. Show me different locations and explain with details…read more Is open with really good times.

The people are very friendly and it's very convenient . I'm really happy with the cleanliness of…read morethe property. My wife is also happy with it.

The employees at Stor-it Vault Self Storage on Paramount Blvd. Have great customer service…read moreMaria and Ray are awesome They all great Clean well maintained and secured facility I definitely recommend it to family and friend's

I want to Personally Thank Xiomara of Vault Storage and the employees of Vault storage for going…read morefar and beyond assisting me with all my storage needs questions and for providing me with a truck first 40 miles free in making my move even more possible I couldn't have gone any further moving without your help and most positive suggestions and assistance. Thank you Ms.Xiomara You guys at Vault storage is the best and your prices are more then reasonable in savings and over all security. 10 star rating on service and professionalizm.

Good storage facility. Kimberly the manager always answers questions thoroughly and has staff that…read moreare helpful when you need assistance. Overall a solid place to choose for storage.

5 stars!! Kimberly in the front office is so helpful and friendly! We have been storing our truck…read morehere for more than a couple months and everything has gone smoothly! Highly recommend

Highly Recommended !!!…read more Nova Storage in SOUTH GATE delivers exactly what you want from a storage facility: efficiency, professionalism, and cleanliness. FRANCISCO went above and beyond for me. From start to finish, I was in and out in FIFTEEN minutes--no hassle, no wasted time. The facility is exceptionally clean, well-maintained, and clearly run with pride and attention to detail. The location is easy to reach right off the 710 freeway, they're open seven days a week, and the entire experience was top-notch and professional. Address: 5951 Firestone Boulevard South Gate, California 90280 Phone: 562-928-4800 Email: SouthGate@NovaStorage.com If you're looking for a clean, well-run, and professionally managed storage facility, this is the place. Highly recommended. -- Jordan

Anna was helpful and giving extra options. I'm a returning customer I love the environment…read more here.

I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

Gaspar has been super helpful since day one and made everything really easy. I've rented at South…read moreGate Self Storage before and had a great experience! The unit size was perfect and the walkthrough was simple to follow. Coming back again, it's nice to see nothing's changed. The service is still amazing! The place is clean, feels secure, and it's easy to get in and out, which makes a big difference. Overall, it's a great value for the price and I'd definitely recommend it to anyone looking for a reliable storage spot.

The place is affordable, clean. The staff is really nice and helpful. Been renting here for more…read morethan 10 years and never had a problem

Do not store here. Had my 2 big screens tvs and toolchest that I'd had for thirty years stolen…read morefrom my storage unit. Whoever entered it either had a key or picked the lock because the door was locked when I re-entered it three weeks after moving my items in. Located in Compton and again, beware! Do not store your items here. There is a reason the monthly charge is super low. I will be filing a police report today and will be moving my items out asap.

This place is amazing! So cheap, and soo helpful. The manager even helped me carry some of my stuff…read morein!