The staff is friendly and the service is fantastic. They went out of their way to squeeze us in…read morewhen I had a car emergency.

If you are looking for a trustworthy and family orientated repair shop, look no further. After…read morehaving my car towed there and discovering damage that was beyond the scope of repair, the team at this shop treated me so well, were understanding, and went out of their way to try to assist me with the process involved. I will not forget that and I will not go anywhere else in the future.

Gruff people talking down to you. The main guy there Steve has such a poor take it or leave it…read moreattitude. they think engineering PhD's from MIT. Refuse to explain anything price is the price. Even oil change is more expensive than dealers now. They charged me $200+ for my AC repair and it stopped working in three months blowing hot air A waste of money Taking my business elsewhere and had enough if these disrespect condescending guys

I've been having issues with the starter in my BMW. I've worked in the auto industry for about 8…read moreyears and have been to all the local dealerships. This place was recommended to me by a body shop owner who also owns a BMW. I can tell you that the labor rate at dealerships is high and they usually take a long time to look at your car as well as replacing all related components to make sure the issues are addressed. You're dealership may also recommend services that aren't needed. Steve explained that rather than spending the time disassembling and diagnosing the problem, it's better to replace the ignition switch for less than 300$. I agreed. Steve said that if this doesn't work that the control module for the ignition may be the problem. I was interested in getting a spare key as well. Steve recommended waiting to make sure the issue was addressed before duplicating the key and possibly creating another issue. I agreed. The issue with the starter persisted so I brought the car back to replace the control module and duplicate the key. The new key and starter are now working perfectly. They were very friendly and knowledgeable. I appreciate that they didn't recommend any unnecessary services or escalate my bill with unnecessary labor. My used Z4 may have been a bad decision, but bringing it to Motor Works West for repairs was the right choice. Unfortunately I will have to go back to get my convertible top replaced and I recommend you bring your BMW to them as well.

Best service. Best work. Best people!!!!! Would recommend them to all!!!!!! Love the conven right…read morein Wyckoff!!

These guys, SAMI and JOHN, are scammers. They are running scams selling garbage cars and causing…read morenew damage to vehicles that come in for repairs. They reset the computers on their used cars so that none of the sensor lights come on right away, hiding the NUMEROUS defects their cars have. Then, when you buy the car and it lights up like a Christmas tree two days later, they offer to fix the damage at exorbitant prices. They also pretend that they are selling cars for "customers" so that they can avoid taking accountability when you find out you bought a lemon. They have been doing this day in and day out for YEARS. Also, they CREATE oil leaks and other problems on routine inspections and service, then upcharge the customer to fix the problem they themselves created. JOHN and SAMI sold me a lemon pretending it was a customer's car. I was able to georoute and geotrack the accounts of the "seller" and they are ALL linked to the shop or John and Sami personally. Between that and tower triangulation, I was able to prove that John and Sami were the sellers the whole time, trying to avoid selling under a dealer license. They have been reported to the authorities with substantial evidence turned over against them. A Federal investigation is underway. I do not expect this place to be open much longer. Imprisonment seems justified.

Incompetent, unprofessional, overpriced, peer pressured everyone who went in to open a scam of a…read morecredit card. I left pissed and went right to Maveas discount tires in Oakland. Highly recommend going there over this awful place

If I could give a minus 5 I would. Firestone as a company is awful. After a minimum of 40…read moreemail exchanges with a promise of a call back in 3 days every time, 12-15 calls to corporate with just a machine and no return call, my problem and complaint went ignored from all angles. Started with promise of return call from regional, district, and corporate. Nothing. All started in December of 2025. Non existent customer service and hugely overpriced. And tells me I need repairs that I actually don't need. Find a local guy and give them your business. Always deal with an owner when you can.

Super friendly and helpful to answer questions. Inspection was quick on short notice.read more

Great service. Had to get my car inspected and Chris was super fast and efficient. In and out in…read moreless than 10 minutes.

EXCEEDS EXPECTATIONS IN EVERY WAY!…read more After an excellent, honest, fair and high quality auto repair experience with MPAB last year, they earned my full trust and loyalty for future business. Well, today I picked up my not-so-recent Lexus, which needed a new front "under bumper" shield that was dragging, and removal of white scrapes on three corners of the car. Dave advised there was no point in replacing the bumper shield, which would have cost $1200 plus. Instead he wired it back up securely, advising it would most likely do the job..."no point spending that kind of money on this". I thanked him, asked for the bill for that labor and the touch-up painting...he waved it off and said "no charge for it...you can give a tip Bobby (who did the painting)", which of course I gladly did. WHAT???!!! WHO DOES THIS???? What an over-the-top wonderful culture and committed to customer service exists here. What a blessing to have found this establishment. To anyone reading this, trust me...you need not shop around. MPAB will exceed your expectations as well. BRAVO!!!! to the MPAB team!!! (Oh...and I RARELY write online reviews...but they deserve this one!!!)

make sure they do what they say they are going to do. Did not work out that way for me after having…read morea full conversation about it not satisfied

The absolute BEST. Integrity, Honesty, Responsiveness. I can't recommend highly enough. If you're…read morelooking for a mechanic, there's no need to look further.

I've been taking my cars to Tom for over 20 years. Great service! Honest and Fair!!!!!!!read more

There is no better or friendlier mechanic I have been to in all my life. I don't have a single bad…read morething to say about this business or people; I was seen right away, greeted famously, before this man spent what must've been six hours on my car alone trying to fix something i couldn't even comprehend. he worked on it until they closed, and in the end, he wasn't able to fix the whole issue simply because I needed to bring lots of expensive parts from many different stores, and i figured I had just accrued a massive bill and would be leaving with the same car. and Bob wouldn't take my money, Instead just asking I come back whenever I can. not because he just gives out labor for free but because he cared more about the customer than my money. truly there is nowhere else you should go, this is the only place I want to bring my car.

Not only does he live up to the "friendly" billing, he's honest, efficient, and totally reasonable…read more Replaced a brake light bulb for us while we waited, for example, and charged only for the bulb, nothing for labor.