Incompetent, unprofessional, overpriced, peer pressured everyone who went in to open a scam of a credit card. I left pissed and went right to Maveas discount tires in Oakland. Highly recommend going there over this awful place read more

If I could give a minus 5 I would. Firestone as a company is awful. After a minimum of 40 email exchanges with a promise of a call back in 3 days every time, 12-15 calls to corporate with just a machine and no return call, my problem and complaint went ignored from all angles. Started with promise of return call from regional, district, and corporate. Nothing. All started in December of 2025. Non existent customer service and hugely overpriced. And tells me I need repairs that I actually don't need. Find a local guy and give them your business. Always deal with an owner when you can. read more

Tom is great. Michael is great. Technician 11 Julian did a horrible job, scratched my Brembo brake paint, and when I complained to his manager, Rey, Rey did not take it like a man. I made an appointment on 11.26 at 11 am for a wheel alignment and wheel balance job. After the job, I realized my 4 brake caliper red paint got scratched off. 4 corners, only on top of the calipers. The wheels are alloy and they're very heavy. The technician Julian is apparently not strong enough to lift the wheel up in the air (industry car lift) without scratching the top of my caliper paint during mounting back. Based on the trace of damage, I can picture him bang it, hang it, drag it, then mount it. All the paint was flawless up until Julian finished the service. I talked to the manager Rey, he responded poorly, and turned around the table, screamed and accused me for setting the whole thing up, framing his technician. I simple told him, "I'm giving you feedback, asking your technician to be more careful next time, not asking you to replace or repaint my Brembo brakes". Then he told me if I wanted to complain, I shall call corporate. Thanks to him, I now do have a case # for this specific Firestone location. Seems like Rey flat out doesn't care, well let's see when enough cases built up, who is going to care. read more

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Outstanding service they're understanding and also they work with you. They try to help you to the best of their abilities and give you good prices. Good customer service highly recommend recommended. read more

TL/DR: Don't go here for tires. Go to Costco, ETD, Mavis, Pepboys, or any other tire store. This Firestone location is unprofessional and will waste your time. I brought my vehicle here twice for a serious safety issue with Bridgestone (which owns Firestone) Alenza tires. At ~9k miles, the original tires were shedding chunks of tread. In 2024, the manager at the time (Ray) immediately recognized it as a defect and replaced them under warranty. Fast forward one year: the replacement tires failed the exact same way after ~10k miles. I brought my car in and they kept my car for 2 hours and told me they'd submit everything for a claim. Days later, the new manager (Luis) said the best they could do was pro-rate the tires if I came back again for tread depth measurements (something they should have done while they had my car for 2 hours!) and only if I paid $170 for an alignment. This is outrageous. This specific tire is notorious failing in a dangerous way that's being widely reported on these vehicles, yet instead of taking care of a clear safety issue, the dealer made me jump through hoops and tried to stick me with extra fees. I got sick of the games, time is money so I drove over to a competitor and paid for a different brand tire. Bottom line: This Firestone location gave me nothing but runaround and wasted time. Go to Costco or any other tire dealer instead of this place. read more

I've been coming to this location of for the past 4 years and every time I've come in everything has gone seamless and smooth. They are honest, and caring. I've even made random stops in just to put air in my tires because they got to low. They are always willing to help toj and answer any questions you may have. I highly recommend. read more

The waiting and miscommunication. I was told 3 different things and they also try to oversell and rob your wallet. They also lie!!! They told me my car needs a new cabin, air filter, shocks, claiming leaks etc meanwhile I just replaced them myself be careful here!! read more

told me my new tires, cabin filter, air filter, brand new battery all needed replacing none of them are over 6 months old, they wasted over a day doing their how can we rob you checklist. my mechanic died , he is better as a mechanic dead than these guys. read more

Why bother making an appointment when it's just disregarded? Had an early morning appointment, left car all day only to go back at 5:00 PM to be told it was never worked on. No offer of an apology, no let us make it right. Nothing. Customer service is horrible here. read more

This probably the worst Firestone ever. I brought my husband's work truck there to get tires done. I had to stay and wait for it (which took several hours). While I was there, it sounded more like happy hour in the garage area rather than a workplace. I am all for enjoying your work, however, if the work you are doing is shoddy, then perhaps you should pay more attention to what you are doing instead of having a dance club or karaoke day. They mounted the tires but they never balanced them, i drove off with the steering wheel shaking more than it had been doing previously. They got oil all over the vehicle's outside plus they missed a lug nut. They also charged me for a warranty which i never asked for nor did they even state there was one on it. I will never, ever go to this place ever again even if it were for free. Would have given 0 stars but unfortunately, yelp won't allow it. read more

Nothing but great things to say about Mike and the crew here. I got a nail stuck in the corner of the sidewall of my tire and needed to get the tire replaced. It was a Dueler run flat tire for my SUV. Its a hard tire to find and usually has to be ordered in. I had no luck finding the tire at any tire shops in the area but finally i called this firestone and Mike had one in the back. I called in the morning and Mike told me to stop by whenever i had the time. I dropped off the car that afternoon, went for a coffee and a little shopping in the shopping plaza across the street and the tire was put on in less than an hour. Over the phone Mike was really helpful and easy going. Made me feel comfortable that i was coming into his shop. When i arrived, i felt welcomed and the process was really smooth and quick. Customer service here is great. I'd recommend this shop to anyone. read more

Had 10:00 am appointment for new tire. They had it done at 5:30 pm. They could care less and never apologized. Lots of excuses and zero customer service. Stay away from this place. read more

Top notch customer service! The manager Stephan explained everything so clearly and professionally. He kept his word and very responsive!

I've been coming here for 15 years for oil changes / brake work / tires. The past two visits have been awful. On my latest visit I requested an oil change, tire rotation and new engine air filter. It turned out the air filter was never actually changed, the wheel lock key was never returned to my glovebox (they found it on the lift a week later when I returned and questioned them about it) they lost one of my hub covers (they replaced it free of charge when I asked about it) and they didn't properly reinstall the heat shield below the motor causing it to fall off in traffic while driving in rush hour. I had to remove the pieces which were still hanging onto the frame myself in the dark while parked in a burger king parking lot. I won't be going back. read more

My car sustained almost 5k worth of damage during a routine wheel balance and alignment. They admitted they did this damage and paid me $800 but the fix of this part - full steering rack - which never gets replaced unless the vehicle is in a bad accident (does not wear out due to mileage or age) cost $4723.19 total. I went to court and the Judge ruled in my favor. Wyckoff Firestone was served papers to pay but still refused. - I am filing a bank lien today with the Sheriff's office as this business still refuses to pay. DO NOT GO TO THIS FIRESTONE!!!! My car will NEVER be the same and they could have done the right thing and filed an insurance claim for the damage they caused but, REFUSED to. read more

Thanks to Mike and the crew I was able to get my oil change done with ease . A very neat and respectable shop. Highly recommended read more

Firestone Complete Auto Care - Tires Near Me - Wyckoff, New Jersey

The lady at the counter was super helpful and friendly, but the lead service guy was a complete and utter rude d**khead to myself and a few of the others that were patiently waiting for their vehicles. read more

I had 4 wheels and tires installed. A week after the installing them on my vehicle there was a problem with the valve stems and/ or corrosion on the rim. They repaired the issue and charged me around 125.00 because I didn't buy the tired from them. They never called prior to competing the work either to let me know. read more

I've always had good service here. The clerks are consistently friendly and polite. The other day there was a mix up while replacing my tire which resulted in my being stranded there for a couple of hours. The lug nuts broke while removing the tire for repair, and the parts guy was delayed in getting them to the store. So as a courtesy they did not charge me for the lug nuts. I really appreciate that. read more

I always have a good experience at Firestone in Wyckoff. I've been going there for a number of years now. The manager Gary is very helpful and all the employees I've dealt with are courteous and pleasant. They always match quotes I get from other repair shops. Their estimated time for getting work done is accurate. I've been there many times for a free tire pressure check and I've never had to wait and they happily check and put air in my tires. No complaints! read more

While it seems like there are a number of negative reviews, my experience was completely different, so in an effort to ensure their rating is balanced out, I thought it was only fair to share my more recent experience. My car refused to start yesterday morning in what turned out to be a completely dead battery that wouldn't even accept a jump start from my wife's car. I called Firestone to see if they could get my car in on short notice, and they made themselves available. The tow truck was able to drop the car off without issue, and the team kept me updated on the progress of the electrical test and battery replacement throughout the day, having my car ready after I got out of work. I thought the price was extremely fair given the work performed, and no unnecessary repairs or procedures were recommended. Their friendliness and communication through the day was unlike most mechanics I've worked with in the past, and would not hesitate to take my car there again in the future. read more

Long time customer that has seen this location turn for the worst since Gary left. They break something on your car and take no responsibility. Tell you that your car is old. They document that tire pressure is checked yet drive home and back with sensor that "will shut off after a short drive." Upon return had 19 pounds of pressure. Very disappointed and now seeking a new service company after 17 years of loyalty. read more

This place used to be dependable when the old manager was there. Runs and sounds like a frat house as of recently . Went in there for a simple tire patch on 2 different cars over the past few months with brand new tires. Was told each time could not be patched needed a new tire. Went to a nearby tire shop and they were able to patch. These guys are crooks. read more

A total joke. I decided to do business with them since I blew out a tire on my way to work and it's close to my job. I couldn't go on my donut anymore and the guy on the phone was helpful. I needed 4 new tires installed and explained I was getting my car serviced where I normally do the next day and didn't need anything else. The guy proceeded to call me and tell me I needed to flush my brake system ($90) to get the wiper blades changed ($34) that I needed an oil change (which I was getting done the next day), to get new hoses ($212) that my coolant system needed service ($90) that I needed a tire alignment ($76), that I needed spark plug replacement ($141) that I needed a fuel system tune up ($90) and I needed a fuel system cleaner ($30). I declined it all. Today I brought my car where I normally get it serviced and all I needed was the tire alignment (which was $5 cheaper). The biggest atrocity is most of these parts/service he had recommended I had done recently. Imagine if I just agreed to all this stuff? The guy's name is Rich who I dealt with. Would never go back and strongly recommend anyone in the Wyckoff- Bergen County area to go elsewhere for their service, even tires, which I'm pretty sure I was ripped off on as well. read more

I am a regular here. I just read the previous post and just had to respond. First of all, the items that were recommended are just that. It goes by the owners manual based on mileage. Obviously, if you already had them done you wouldn't do them again until the next time the service manual tells you to do it...since you don't have your car serviced there they wouldn't know that and are just advising you for your own knowledge and to be helpful! I have never been pushed to do anything that I didn't want to do...and they always tell me what is recommended service as per my car manufacturer. I have always good, fast service and they are usually the most reasonable around price wise. I would definitely recommend them. read more

Way overpriced parts costs. I have a lifetime alignment package with them, which is well worth it. I recently took it in for an alignment but asked that they check out a knocking noise coming from the front end. They told me that the sway bar links needed replacement. The work was done and the noise gone, but at an expense of 400% the cost of quality parts from a parts shop. Unfortunately, I needed it done that day, so I had to accept the charge, but going forward I will try to find another shop that charges less. Or do it myself. I feel like they thought I was using their lifetime alignment so much that they had to make up for it somewhere else, by overcharging me for this. I understand an item mark-up of 150% to 200% is part of many businesses, but 400% is outrageous. I'll stick to just their alignments. read more

My mother, father and I have been coming here for years. Really nice staff and they do great work. Any issues are resolved in a timely manner and all problems corrected without question. Gary has been a life saver for my family for many years. read more

Great sales guys here saved me a ton of money replacing BMW original run flats with Bridgestones which drive smoother and quieter. Efficient quick turnaround and all handled well. Recommended. read more

I felt rly comfortable w having them change the oil in my car. They taught me a lot i didnt know about getting oil changes. The staff was super friendly. I watched them work on my car from the waiting area. And at the end they told me why my car was vibrating even tho i didnt even bring that up to them. The guy even gave me a discount. I only waited 30-40 minutes from the second i parked till the time i was walking out. I will deff be coming here again. read more

Firestone Complete Auto Care - Tires Near Me - Wyckoff, New Jersey

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.had a flat tire on my enterprise rental and there they told me it would be a hour and a half to fix a tire? Me what a hour and a half with no cars in any bays? Ok do it. After a hour they got aproval but they didn't have tires there needed to get from warehouse another hour than to put them on another hour. 3 hours later I'm still here. read more

Just had battery changed on New Years Eve on a Ford Explorer . Gary the manager was great and on a busy day we're all done in 40 minutes . They carry Interstate batteries which are highly rated . Excellent service and will use them again ! Peter read more

I'm not a competitor or have never been associated with this business in any way. I'm just a resident who needed certain auto services recently. DO NOT GO THERE. If you need any kind of repair (not just tire related issues), do bother to do some research and get a proper service worth your time and money. Firestone at the branch in Wyckoff is eager to look for every possible opportunity to rip you off, just like some "speed oil change for $XX" places where their first priority may be to find a problem that does not exist for additional services for money. I had a tire where a nail was stuck and the air was leaking slowly but constantly. The car/tire was relatively new and no visible tear and wear was observed on the tire. The nail was "visibly" stuck in the TREAD close to the center line, NOT on the sidewall or shoulder of the tire. No other foreign substance was stuck or causing the leakage of air. I didn't have a good device to jack up the car and patch the hole myself. So, I made an appointment with the branch close to my house, expecting that this would be a quick job to be done. When I made the appointment, I made clear to the casher boy that all the services wanted and in fact NEEDED was to remove the nail and PATCH the hole, which would/should take less than 10 mins with their professional tools and devices. I didn't receive any "estimate for repair" call or "you are all set, good to go, sir" phone call even after 2 hours after I dropped off my car. When I called the company for the status, the receptionist's response was "Sir, we are still processing your order and I will call you as soon as your car is ready for pick up." I received a call back from the same guy in less than 5 mins (as if my call was a wake-up/reminder call), where he informed me that "the nail is stuck on the SHOULDER of the tire and there were a bunch of cracks on the tire, and as such, the hole cannot be repaired and the tire must be replaced." Finding no merit in maintaining the conversation with the chaser at a professional level, I just told him to leave my car alone, given that no service thereto had commenced. When I went there to pick up my car, I found that the mechanic hadn't even move the car from the parking spot I had parked it. I can tell this because I didn't do a good parking job there due to the then-existing surrounding vehicles which left no fair room for me. What the mechanic/company did was to 1) do nothing for 2 hours until I called them for a status, 2) rush to my parked car and visually observe the tire without moving the car into the facility and professionally jacking it up for a thorough inspection, and 3) quickly conclude that the nail was on the "bad" spot and the tire needed to be replaced. Disappointed and agitated with the treatment the national chain gave us, I called a different place to see if they could fix the issue ASAP. Surprisingly and respectfully, we could make an appoint within 30 mins and they indeed fixed the issue in less than 20 mins. As I expected, the nail was stuck in the tread far from the sidewall or shoulder and the small patch work was all I needed. Readers, DO NOT GO TO THIS PLACE. YOU WILL BE MADE TO WAIT AND BE DISAPPOINTED AND MAY EVEN BE MADE TO PAY FOR IT. To: Mr. BF S. of Firestone Complete Auto Care. Please do not assume that all the customers/potential customers coming to your facility are no brainers to be preyed upon by your business/employees. Please be advised that you do not even need to leave a comment in response to my review here, if you may, that says something like "We'd love the opportunity to look into your concerns and see how we can make you a happy customer..." unless you do really care about your own customers/their issues or about training your uneducated/unprofessional mechanics. read more

do not get any work done here they will ruin your car my car broke down 4 times i went to different firestones and they all ruined my car. do not get brakes done there or oil changes. They did absolutely no work to my car and charged me for it read more

I've read some of the reviews here and it's unfortunate that this Super Custom Service friendly place are victims of you can't please everybody all of the time, no matter how hard they try. I've been coming here since 2002 and I've always been made whole in terms of them ALWAYS trying to make it right. From oil changes, brake jobs, exhaust system issues to new tires...just about anything and everything concerning the upkeep and maintenance of my car, they've out-performed. Either when it's my wife or I who drops the car off initially, we still receive the utmost courtesy and respect without ever wondering, hmmmm... [you know what I mean] At one point, we had New Brakes installed... 'Yes'...we had to come back several times - and yes...they did make it right - they fixed it to our liking, replacing several components- now she runs and brakes beautifully. We've even had a Tire replaced whole while under warranty... no charge! Though the faces and names have changed over the years...They still earn my respect and deserve this very long winded and overdue 5-star review! Thank-you Firestone! read more

Scheduled oil change and ask to look at front of vehicle as there is a clunking sound when backing up. Appointment was Saturday at 5pm. They did the oil change and said they were too busy to look at the sound - which I scheduled an appointment for. They told me to bring the car back on a different day. Will bring somewhere else who cares. read more

Firestone Crooks,beware if looking for tire repair or tires. All tire repairs will be told not repairable and new tires needed. Was told this by the shop then took the vehicle to an honest auto shop across the street in Wyckoff. Was told the hole was incredibly small easy fix and fully repaired for 28 dollars. If you want to be ripped off this is your place. read more

I agree with the comment above about being pressured to buy more than the car needed. I came in for an oil change and they gave me a laundry list of what was wrong with the car, including a new set of tires and a new compressor. The compressor had been replaced about six weeks prior to the oil change :-/ So, it might be true that they made recommendations based on the age and mileage of the car, but they gave me the impression that they didn't even LOOK at the car to verify these recommendations. Needless to say, I would use these guys for routine stuff, but I don't trust them at all when it comes to any work they recommend. read more

This is a great business run by totally honest people who are also competent at what they do and try their best to be there when you need them. They do not try to sell you something you don't need but sometimes they find something you do need that you might otherwise not been aware of. The customer who called this place "unethical" has some issues for which I hope he gets help. We are lucky in Wyckoff to have Firestone Complete Auto Care in town. read more

I have been going to the Wyckoff Firestone for a decade. I have never had an issue. They are always available and responsive, provide information and options. I have had second opinions that concur. The work is timely. I have never had to return or had chronic issues. They are consistent and reliable. Also important to note, they are very customer service friendly and respectful. Many women who feel uncomfortable at a auto shop should not be concerned. They are extremely respectful, courteous and fair on price...not going to get inflated prices because of your gender. read more

My wife called yesterday about a slow leak in her front tire. They fixed it fast, checked the pressure on all the tires and she went on her way without much delay. I've been buying tires there for years and they have great service I highly recommend this shop. read more