Great service! Relaxed employees with good attitude ready to…read morehelp to the public! Very professional and friendly! Thank you for your good services!!

These guys were patient with me and helped me when I made a mistake that was a waste of my time…read more They went beyond the extra mile for me to get my I9 verification. Very helpful. Excellent human being that guy Jason is.

I've been going to this location for years, and I traditionally have had nothing but great…read moreexperiences, the employees there are always cheerful and willing to help. However today there appears to be a new employee by the name of Tracy who I really believe could use some additional training as she had a very negative attitude and was unwilling to include items in my Amazon return that I had handed her, when I requested that she include all the items I was met with a condescending response at which point I decided to leave and handle my returns at another location but as I was walking out Tracy continued to be unprofessional and laughed while making another condescending remark. At the end of the day UPS is a service industry and customer experience matters. I sincerely hope Tracy gets additional training as I worry her negative attitude could affect not only the customers but the other team members at this location.

Jack is always very helpful and provides great customer service despite this location always being…read morebusy. Highly recommend.

I came here to drop off a package to return. There were several people helping to take care of the…read moreline, and service was fast.

I went into the store today to go make some copies, and initially I could not get in the store…read morebecause the door would not work. The sensor wasn't working and I had to wait for someone to come out to go in, but that really isn't the issue. Just trying to be helpful and mention it to the staff, I told one of the employees that the door may be broken. He was nice and went and told the guy with the New York accent. I don't know if that's the manager or what he is. As I was making copies, I overheard him say "yeah, well, I don't know what to tell you. It's been working all day" in a very cocky and condescending way.... loud enough to where the whole store could hear it. I politely went up to the desk to let them know that I could hear him, and instead of acknowledging his behavior, he goes over and looks at the door. I explained to him that it wasn't really the door, it was the fact that I don't appreciate his comment. He then very insincerely apologized and mumbled something under his breath that sounded kind of like "fuck off" as he walked back in the establishment. Never once raised my voice or Karened out, and that was the response I got. I don't know how Fedex puts up with his behavior, but I sincerely hope that upper management sees this review.

No issue, quick in and out, they have a really cool new self-service feature so you can do this on…read moreyour own. It's so easy, even a third grade caveman could do it. Convenient location for Southlake, sometimes parking is a bit of a challenge.

I came to this FedEx location to pick up an order. I was asked whether it was a print order or a…read morepackage. As a customer, I didn't know there was a distinction, so I said it was a package. The employee asked for the tracking number, which I didn't have. I gave him my name, and after a quick search, I was simply told they couldn't find it. There was no attempt to ask additional questions or consider that it might have been under the other category (a print order). It turned out that was exactly the issue. A simple check would have solved the problem and saved me an unnecessary second trip. What disappointed me most wasn't that a mistake happened--it was the lack of initiative to help. Good customer service means thinking through the situation, asking a few follow-up questions, and trying to find a solution instead of stopping at the first dead end. Unfortunately, this experience left me feeling that helping the customer wasn't a priority. I hope the staff receive additional training on problem-solving and customer service, because a little extra effort could make a significant difference.

Ryan went above and beyond to help me get my resume printed…read more He worked with me to get the email from my devise to the store and to get the item printed. he did not give up till it was achieved

This is inside the Walmart at Preston and Main (in the front of the store on the Grocery side)…read more There's only one worker and two people ahead of me. I only needed to pick up a box, so I thought I'd have a wait. I tried not to be impatient, but after several minutes I started searching for other nearby locations thinking maybe it would be quicker to drive somewhere else. Somehow the lovely lady realized I might just need something quick she could handle whole the customer currently being waited on was filling something out. I told her what I needed, she grabbed it, I thanked her and was on my way. I didn't get her name, but what a blessing!

Great place and very convenient. Staff is always friendly. They notarize and can take passport…read morephotos.

Their hours show they open at 10AM but it's currently 10:14AM on Saturday, August 3rd and they…read morestill aren't open. We went elsewhere.

I love this business. They have so much more to offer than any of the UPS or FedEx stores. They…read morecarry a large inventory of boxes and supplies and their customer service is the best!! I ship a lot of weird shaped parts for my business and they always have the box I need, or make a box for me. They even help me pack if I need it. I cannot recommend them enough!

This morning, my husband and I went to the Zip It location in Little Elm to get a parental consent…read moreform for a visa application notarized, and the experience was infuriating. The woman at the counter was rude, dismissive, and unprofessional from the moment we walked in. She didn't bother to properly read the form and incorrectly claimed it couldn't be notarized. When my husband politely corrected her, she snapped in a condescending tone, saying, "I can read that." This same form had been notarized elsewhere before, and when we went to a UPS on Main Street afterward, they notarized it immediately without any issues. This employee clearly lacks basic customer service skills. We will NEVER return to Zip It. Absolutely unacceptable behavior!

So happy that the employees here are nice and actually want to help you. Each time I go in I'm…read moregreeted and assisted with all my packaging needs. I found my place to get boxes to all my shipping needs. Thanks again guys and gals!

Been going to this UPS store for year, since they renovated it's been a nightmare- very long wait…read moretimes and lines. Inexperience staffing makes it worse. They need to have three cashier/staffing at all time. Horrible wait times again