Such a great experience all the guys who worked on my car were friendly and went above and beyond…read moreto make sure I was comfortable and informed the entire time. I didn't even have to get out of my car and was in and out within 30 minutes. They offered water, soda or coffee and did not try to upsell me at all but made recommendations. They also tried their best to give me the best deal and apply discounts. I got a free car wash which is awesome! Good to know that the car wash is not onsite it's actually at another location but nice freebie. I'll def be back!

I was referred here by one of my coworkers. This was my first oil change here and they guys are…read moreinformative and they look like they all have fun coming to work and happy employees are important to me. I never know whats true or not. They bring me oil colors so I can see the difference between my dirty colors and the new vibrant colors I should have. So of course I want my car to run great so im saying yes to every new filter and yes to every new fluid but Im not a mechanic so im trusting them like I've trusted my last oil change place. There is a good energy here and I hope they are doing everything they say they are doing because this is my only vehicle and Im a single mom with 2 teenagers. Between the 3 of us we are constantly going to and from everywhere. So far im happy with the service but I still have 3 guys under my hood. The real test will be how well we do until our next inspection. Based off my experience so far I will be back =). FYI: I was a committed customer to Valvoline Express off of Dyer and Main in Santa Ana but they did something I didnt like during my last oil change. So the last time I was there left a great review but before I drove off the guy brings me a list of all the things they did to my car and the only thing I recognized was Replaced windshield wiper. I knew for a fact they replaced them. They guy apologized and replaced them but now how do I know what else "they forgot" to do?

Bought a groupon for an oil change, and this was the place. Pretty conveniently located off of the…read more55 in Santa Ana, so you won't have to worry about location. I came by on a weekday, and it was kinda busy! So plan accordingly. Luckily, it wasn't too bad, and the staff worked pretty fast. For someone who doesn't know about cars, I feel like this is a good place to tell everyone that you should definitely get a 2nd opinion before having anything besides oil done on your car here. I don't know enough to know what my car needs, but I think it's just a safe way to go for these kinds of things. The staff is super helpful, and the service was great! Can't complain there! There's really not much else to say! Easy to get in, easy to get out, and I didn't feel like they were too pushy on trying to upsell me on things. They were just doin' their jobs, so kudos to them. Especially with the groupon, the value proposition is pretty high. I think the only way to do it cheaper is to do it yourself, which I neither have the time nor skills for!

NOT 15 MIN. Wait…read moretimes are extensive, if there is no open bay do not come. Expect to take 1 hour minimum (30+ min waiting and 30+ min service) if your car is not able to be worked on immediately. They seem to be quick to start the service and seem to operate efficiently so not sure why the wait was so long. Maybe other customers are asking a million questions... The techs move between cars while fluids are being flushed. There is only one person doing customer service which seems to be the hold up. Be sure to check their website for oil change coupons ($10-$15 off). They will try to suggest additional service as any other shop does so have an idea of what work needs to be done before you show up if possible.

These guys were amazing! I had a flat tire on Friday night and had no way to get back to work the…read morenext day. They prioritized my tire repair - at one point I think there were three of them working on it at the same time and got me out of there before my first appointment. Kudos!

Amazing experience at this shop! They got my car taken care of so quickly without sacrificing…read morequality. The staff was incredibly friendly and helpful throughout the whole process, and the price was very fair. Highly recommend them for any car needs! If you need honest, quick, and affordable work done, go here! Thank you Carlos and Mike!!

I just came today on a Saturday and they were so helpful. Jose and I think the name was Fernando…read morewere on top of everything going on. They apologized for any wait time but that's totally understandable it was just them two working. They did an amazing job.

5-19-2026 I called…read moreahead to ask about oil changes, and they said it was walk-in only. The employee confirmed the hours of operation, so I was hoping to get servicing done same day. Around 3 PM, I saw there were a couple of cars in the bay, and another in line. Within about 5 minutes, an employee came out to confirm my Groupon was for the right address, since there is one for another Valvoline down the road. It only took the technician around 25 minutes to help the previous customers. This is my second time at a Valvoline, and I decided to go with them, since they are quick and let you stay in your vehicle the whole time. My info was already in the system, and they offered $15 more to switch to full synthetic blend. According to the employee, synthetic blend would only cover up to 3-4k, and the full synthetic would be around 5k. $78.98 ended up being the new estimate. $3.99 disposal fee, $4.99 oil filter, $12.99 for the oil, and $74.99 for the oil change. The technician also confirmed the oil level at the end. The card reader had some issues with charging, but other than that, they were done in half an hour. There is a small office on the lefthand side and a restroom. I thought it was funny the tire guy next door came by to advertise repairs.

We had a dash light go on for low tire pressure and just getting on the road to go back to Nevada…read more After two stops at gas stations with no air, we stopped at Midas on Bristol in Santa Ana and were greeted and helped right away. I asked for the charge and there was none, just friendly customer service. Thank you for the help.

Finding a good mechanic these days is so incredibly hard for some reason. Anyone living close to…read morethis place can consider themselves lucky. Took my truck here a couple of years ago with an evap issue and I was on a time crunch. Albert was incredibly friendly and knowledgeable, and the team was fantastic - diagnosed and took care of it very quickly and for a very fair price. Evap issues are not that easy to identify either. For context, I took it to 3 other places prior to bringing it here and all three replaced parts that I knew were not the issue (I was able to self test them, even though I have nothing to do with cars, but I trusted them because they are "professionals"). Absolutely recommend this place and would bring my car here if I still lived in the area.

Had a really good experience at Firestone. Andy was my tech and was super honest about the…read moretiming--told me it would take about an hour and it was actually done a little sooner, which I appreciated. Both Andy and the Manager in the office were really helpful and gave great guidance, especially for someone like me who doesn't know too much about cars. The office was quick, friendly, and on top of everything, so the whole process felt easy and stress-free. Definitely a place I'd come back to for future service.

the worst firestone. "manager"…read more jorge ceja defines all of upper management if nothing about this employee is done yells at customers and does not even know the difference of types of oil. you call this thing here a manager was yelling and throwing hands around like a women

I brought my 2019 Toyota 4Runner in for an alignment, and Joe assisted me throughout the process…read more He was an absolute pleasure to work with from start to finish. Joe provided excellent customer service. He was friendly, knowledgeable, professional, and genuinely helpful. He took the time to answer my questions and made sure I felt confident that my 4Runner was being taken care of properly. Unfortunately, this level of customer service can be hard to find these days, which makes it even more important to recognize employees like Joe who clearly take pride in their work and care about their customers. Joe, I truly appreciate your help and the way you treated me during my visit. I left a very satisfied customer and grateful to know there are still people who understand what great customer service is all about. Thank you again, Joe. Your professionalism and customer service did not go unnoticed. I will definitely be returning!

I have a large truck, these guys are more than capable to handle ram 2500! Fair, honest and gets…read morejob done when promised. Love this place First time, shocks, breaks Second time fuel pump This is my new go to

I drive a 2018 Honda Civic and have been taking it to an Irvine dealership since 2022. For the past…read moretwo years, I couldn't shake the feeling that I was overpaying for routine maintenance like oil changes and tire rotation inspections. I decided to try out this shop today and am incredibly happy with the service. As someone who gets service only when a maintenance code pops up on the dashboard (to all those newbies out there, I've been told that this is NOT a good practice if you want to keep your car as long as possible), I really appreciated the proactive advice from the owner (who I believe is John, based on other reviews). For example, he explained that because my specific model has a turbocharged engine, I need to change the oil more frequently, as in, roughly every 5 months or 5,000 miles (and he stressed that the range he was giving me was the bare minimum). I have never once been told this at a Honda dealership. On top of the great insights, the pricing was cheaper than the dealership, and the wait time was SIGNIFICANTLY shorter. The experience got me thinking that this is probably why some folks always take their cars to local shops: you get personalized, honest advice that dealerships rarely provide. If you're like me and feel a bit overwhelmed or lost when it comes to car maintenance, give this place a try. I don't think it'll disappoint you any more than your dealership. *한국어가 더 편하신 분들을 위해 요약 번역을 함께 올립니다.* 저는 2018년도 혼다 시빅을 몰고 있고, 2022년 얼바인으로 이사 온 후 줄곧 얼바인 혼다 딜러쉽에서 정기점검을 받아왔습니다. 하지만 지난 2년간 받는 서비스에 비해 비용이 너무 과하고 대기시간이 너무 길다라는 느낌이 들어, 이번에 dashboard에 정비알림이 떴을 때 이 정비소를 방문했습니다. 결론부터 말씀드리면 바꾸길 정말 잘했다는 생각이 듭니다. 기존에 가던 딜러쉽은 아침 일찍 가도 기본 2~3시간은 대기해야 했는데, 여기서는 오일 교체, 타이어 로테이션 점검, 에어필터 교환 등 필요한 서비스를 전부 받고도 1시간밖에 걸리지 않았습니다. 가격 역시 딜러쉽보다 훨씬 저렴했습니다. 하지만 무엇보다 좋았던 점은 사장님의 친절하고 전문적인 조언이었습니다. 예를 들어 제 차는 turbocharged engine이기 때문에 오일을 더 자주 갈아줘야 한다며, 적어도 5개월 또는 5,000마일 주기를 마지노선으로 잡고 그전에 미리 교체하기를 강추하셨습니다. 제가 다녀본 어떤 혼다 딜러쉽에서도 이런 얘기를 해준 적은 없었습니다. 저처럼 차를 오랫동안 잘 관리하며 타고 싶지만 관리가 어렵고 막막하게 느껴지는 분들은 꼭 한번 방문해 보시길 추천합니다!

I have four cars, and I've taken every single one of them to John. He doesn't pressure you into…read morebuying things you don't need, but he does recommend things based on his knowledge and expertise. John is reliable, knows his work inside and out, and has always handled my vehicles with care. All four of my cars have been trouble-free, and I trust him to take care of them every time. He doesn't upcharge but charges fairly and appropriately for the work done.

I'm not very knowledgeable about auto mechanics and intend to seek help from a trustworthy and…read morenearby place. I have an old Mercedes (C230, 2004, 43k miles) with the "Check engine" light on. Since it's primarily used for dropping off and picking up my son, I decided to seek help immediately. Initially, I chose a Euro Car Doctor closest to my place, but they turned me down. They wasted my time and emotions by giving me no hope and insisting that my car's engine harness part must be replaced. They even claimed that the part couldn't be found anywhere in the country. I was shocked but still had little hope, so I decided to take matters into my own hands and started a project. I sent messages out on Yelp asking if any shop could help, and Mike responded! I was still skeptical because I felt that what Euro Car Doctor had warned me about could be true. However, I decided to go the fair route. I disclosed all my concerns to Mike, and he simply responded in a firm tone that his team could help. I visited BMB RhineTrade, feeling scared and uncertain. But I saw some positive signs. The place was packed, which made me think that it might take weeks for my car to be worked on. However, everything was incredibly straightforward and easy. It was almost as if he read my mind. He met with me, looked through the diagnostic report found by Euro Car Doctor, offered a loaner, and got back to me within hours with a full repair report and an approximate cost. To my surprise, my car didn't need an engine harness replacement after all. And it was fixed within 2 days! Other than that, Mike was patient and let us ask questions. He convinced us from the point that I was desperate to get rid of my old Mercedes because I thought it couldn't be repaired to the point where I realized that my car is worth maintaining and still has a long life ahead of it! Thank you, Mike and BMB Rhinetrade team, for helping me. I know I had to pay for your service, but I still want to send my appreciation note. Your service not only exceeded our expectations, but what you've done should be learned by other services all around. There are so many ways to communicate with your peers and clients to provide solutions or let them leave feeling regretful. I am more than delighted and have fallen in love with my car all over again!

I needed a quick Pre-Purchase Inspection and booking online was incredibly easy. When I called the…read morenext morning to confirm, the staff was already fully briefed on my request. They were highly communicative and did an incredibly THOROUGH job, uncovering over $7,000 worth of hidden repairs on a car I was about to buy for $12,400. The comprehensive digital report they texted was remarkably detailed yet very easy to read and understand. The service was only $250, which is on the lower end compared to other quotes I found. Payment was also handled seamlessly via a link. I am so thankful for their expertise and honesty; if I buy a German vehicle in the future, BMB Rhinetrade will absolutely be my go-to maintenance shop!

The work was fine but now, CARFAX sends me frequent e-mails saying my car is overdue for an oil…read morechange at Fox! I called and asked Fox to have this removed and they said they would; the e-mails keep coming. Did Fox pay CARFAX to tell people my car is poorly -maintained unless I get my oil changed there? F Fox!!!!!

Actually, for emphasis a minus five (-5) star rating. When Ken Fox stilled owned this business,…read morewith his sister Jacki Willard running ops, this was a reliable facility. Jacki Willard 5-plus years ago: "Two distinguishing characteristics drive our everyday service: honesty and reliability." The shop was subsequently sold to a local shop owner, Patrick Howard, with Jacki still efficiently, ethically and honestly managing ops. Jacki has since died unfortunately. Patrick Howard moved to Texas and, per staff, was in the process of selling this shop when we last contacted Fox Auto. Still trusting Fox from work performed when Ken and Jacki were managing the business, major engine and drive train work were performed by Fox. FYI, a change in shop repair staff (mechanics) was noticed at about this time but that was attributed to industry related attrition and normal turnover. To make an already long narrative shorter, attached are copies of work performed by Fox. All this work needs to be redone, with less than 1,000 miles on those alleged repairs. Fox will argue statute of limitation since repairs are 4-5 years old. What unscrupulous shops fail to realize is that statutes of limitation are not limited by time frames alone. Put another way, these repairs should not have failed or be required to be redone in under 1,000 miles. I strongly recommend avoiding this business for major repairs. For minor repairs, e.g. under $500, should you experience failures due to poor workmanship, you can simply move on to a more reliable and honest auto repair facility. However, should repairs require thousands of dollars as in this case ($7,910 - ref attached invoices), again, I strongly suggest researching other options (I want back to another shop right up the street, owned by the same family for over 40 years).