The work was fine but now, CARFAX sends me frequent e-mails saying my car is overdue for an oil change at Fox! I called and asked Fox to have this removed and they said they would; the e-mails keep coming. Did Fox pay CARFAX to tell people my car is poorly -maintained unless I get my oil changed there? F Fox!!!!! read more

Actually, for emphasis a minus five (-5) star rating. When Ken Fox stilled owned this business, with his sister Jacki Willard running ops, this was a reliable facility. Jacki Willard 5-plus years ago: "Two distinguishing characteristics drive our everyday service: honesty and reliability." The shop was subsequently sold to a local shop owner, Patrick Howard, with Jacki still efficiently, ethically and honestly managing ops. Jacki has since died unfortunately. Patrick Howard moved to Texas and, per staff, was in the process of selling this shop when we last contacted Fox Auto. Still trusting Fox from work performed when Ken and Jacki were managing the business, major engine and drive train work were performed by Fox. FYI, a change in shop repair staff (mechanics) was noticed at about this time but that was attributed to industry related attrition and normal turnover. To make an already long narrative shorter, attached are copies of work performed by Fox. All this work needs to be redone, with less than 1,000 miles on those alleged repairs. Fox will argue statute of limitation since repairs are 4-5 years old. What unscrupulous shops fail to realize is that statutes of limitation are not limited by time frames alone. Put another way, these repairs should not have failed or be required to be redone in under 1,000 miles. I strongly recommend avoiding this business for major repairs. For minor repairs, e.g. under $500, should you experience failures due to poor workmanship, you can simply move on to a more reliable and honest auto repair facility. However, should repairs require thousands of dollars as in this case ($7,910 - ref attached invoices), again, I strongly suggest researching other options (I want back to another shop right up the street, owned by the same family for over 40 years). read more

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I'd give them 10 stars if I could. Amazing people that went way above and beyond. Super honest, extremely helpful, and beyond helpful. Thank you Moses. This is my new main mechanic now. I went for a sliding door issue that has been happening for months and really annoying me, they fixed it within the day. The quote was fair and the pricing is decent. I highly recommend them. read more

They are very professionals and honest they will take care of you I give they 5 stars cause they fix my car the right way thanks fox auto

I went in because I thought my car had a misfire. Moses and Greg were able to diagnose the vehicle and fix the problem. I felt the quality and service was great and they were honest which is very important when taking in your car for repair. Definitely recommend. read more

I went in for an oil change, and while they did provide a complimentary inspection, I was shocked by the price they quoted: $1,200+ for a back brake replacement and the oil change. When I declined, they came back with a reduced offer of $1,000, but even that seemed outrageously high. They claimed I needed to replace my rotors and brake pads, which I knew wasn't necessary because my rotors were fine. I ended up paying over $300 for the oil change alone (the most expensive I've ever had!) and took my brakes to another shop. There, they confirmed my rotors were fine, and I only needed new brake pads, which cost me $300. If you're a young woman who they might assume doesn't know much about cars, I'd be cautious about going here. I wouldn't recommend them based on my experience. read more

I am a returning customer and my second experience was a drastic difference. My first time with fox was efficient , friendly, thorough and affordable ! I scheduled and apt today for the same service I received in march 2022. A full synthetic oil change. They greeted me with friendly customer service but to my surprise a HUGE change in price!!! My previous oil change was $60.14 (labor included) !! This time the receptionist said it was going to be $90.00 ! I viewed the price and asked why the price difference. He response was "inflation". That's over $40 for the same service!! I understand inflation but that's a DRASTIC price increase. Even with inflation !!! I decided to call around and found $65 price else where. I would have liked to be a loyal client and have more services worked on but I don't see how , when the prices fluctuate so dramatically. read more

Fox Auto Care - March 2022 full synthetic oil change $60.01 To August 2022 $90.00!!!!! - Auto Repair Near Me - Santa Ana, California

My husband and I were referred here two years ago. At the time the gentleman at the front was a little eccentric and not our cup of tea but the service performed was good. We came back recently as the brakes were horrendous. A new gentleman, John, was super kind and informative and was excellent with communication. Our car was there for just over 24 hrs and we have new rotars and no squeaky brakes. The customer service is top notch! read more

Had a great experience getting my oil changed and my timing belt replaced. John at the front desk is excellent and super well informed!

I have been going here since 2007 and have seen multiple ownerships. They are honest, fast, perform quality work, use OEM or quality parts and will not attempt to fix anything unless it is really needed. Highly recommended. read more

Came in here today to get my catalytic converter etched. Great appointment times and friendly staff. Will be coming here to this local buisness for auto repair needs! read more

Wow! So impressed with this Auto Care Company!! I leased a Land Rover 18 months ago. It's the first car I've had that doesn't have service included. So I was totally shocked when I took it in six months early for my 21 month Service only to find that the cost was $997. I left with my car and the next week I got indicators that both my washer fluid and coolant were low. I found fox auto care on yelp and gave them a call. I explained what had happened and then I just wanted to get new fluid. I was told by Savannah to bring the car over right away... And they would do it for me. However I was at my parents house and said I will call in the morning. I called the next day and spoke to a gentleman, I didn't get his name. But, he said bring your car over now! I drove over was surprised at how nice their waiting room was. I explained my story once again and he said no problem took my car back topped off my fluids, gave my car a once over, shook my hand , and I was on my way! Holy shit! I'm a customer for life. I also inquired about prices for oil changes and a few other things and they were more than reasonable. I'm just blown away about how kind every employee I interacted with was. I should've grab cards to hand out to all my friends!! So once those cars are out of warranty... Fox is a place for you! Or, do you have to pay your own way at your dealer... Don't! As long as you keep a good paper trail of everything that you've had done- your car maintenance will be considered up to date! read more

Fox Auto Care - With SNACKS!!! - Auto Repair Near Me - Santa Ana, California

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Fast, fair and an to the point. I felt very comfortable throughout the entire transaction, which took a lot less time that I had anticipated. Will be back for sure with my other vehicles read more

When my car died on me and I had to have it emergency towed to a nearby location I wasn't expecting much beyond basic auto care and to be overcharged. Not only did they take a free look at my engine problems, but when they knew I was going to have to replace it - they forwarded me to a personal contact at the Kia dealership who set me up BEAUTIFULLY. Not only that, because I was traveling for work and didn't have time to arrange for a quick tow. They were gracious enough to let me store my car there for a few days out front where the tow truck had left it without being able to move. Where, at some point during the middle of the night, a vandal broke my window. Without even discussing 1st they replaced it for free!!! Jacki and Reuben were a life saver during an auto catastrophe that couldn't have been worse timing. I can't thank them enough for their stellar customer care, attention to detail, and willingness to help as much as possible (and I wasn't even technically a customer)! Would recommend to anyone anytime! Thank you Jacki and Reuben!!! read more

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Please read the whole story if you consider this shop for your car. I went there for my Mercedes C300 because they looked great in Google review. It may not be applied to all people. but they are basically ridiculous and mislead certain customers seriously. Be careful. My 6 year old car engine light was on in sudden, and I looked for a local mechanic since my warranty was expired. I called this mechanic and asked if they could handle engine issues for Mercedes in general. The guy on the phone confidently said YES. I trusted him. He showed up their German computer based diagnostic system and performed it to my car, and said it was crankcase ventilation malfunction. The guy at the front desk told me clearly this issue with my mileage and model year would be covered by manufacturer warranty specifically under emission warranty executed by State of California. I told him I did not want to make another travel and scheduling, and told him I willed to pay the cost to fix it here if it made sense. He tried to pass the topic for some reason by unclearly telling me ballpark of the cost (he said "like $1300 or something") and asked me the reason why I wanted to spend money that could be covered by warranty, which literally made me trust them and made me go to a dealership. They ended up not fixing any of my core issue but said they found other minor issue that I had not even aware of, which costed about $800. I thought they saved a lot of my money that could cost for the engine issue, so it was worth to take it and paid $800 to fix it, which might have not been even needed. As they guided me, I called Mercedes dealership, schedule another appointment for this and made another travel to be there and spent almost half day to deal with this. As a result, the Mercedes dealership basically said crankcase ventilation malfunction IS NOT COVERED BY EMISSION WARRANTY AND NOT EVEN CLOSE. And it costed over $4000 to fix it at the dealership. I decided to fix this issue here otherwise I had to drive my car with the engine light on over 80 miles to go back and forth between home and the cheating mechanic and my office and Mercedes dealership, which could cause more issue they said. Here I wonder how the guy at the front desk in Fox Auto Care was so sure and confident of his statement to me. I assume either they were not capable of fixing it so at least they tried to make some money out of my visit, or he honestly told me a wrong information that wasted my time, money, effort, and trustworthy. I usually try not to write bad feedback to small business because it impacts their biz. But SERIOUSLY this shop is not worth to be there for customers who are looking for affordable solutions with trust. If FOX Auto Care owner disagrees with what I am saying here, you must bring me evidence and legal documents that explain crankcase ventilation malfunction should be covered by manufacturer warranty that fairly allows me to claim the Mercedes dealership I fixed my engine from. read more

Patrick and the receptionists were very kind, generous, adaptable, and efficient! They changed my light bulb for free which only took 5-10 minutes and fit it in their schedule. I recommend calling beforehand and asking what day and time is good. They get busy especially Friday afternoons. :) read more

AAA recommended this place to replace my alternator. Great service, employees are personable. read more

Fox Auto Care - Inside Fox Auto Care - Auto Repair Near Me - Santa Ana, California

I called for a quote and was told by the receptionist, "you need to bring your car in so we can look at it and tell you how much." I gave her my car's year, make and model. I asked if she couldn't give me a quote for both types of oils? She said no, bring it in tomorrow. I said, lady all I need is a quote for an oil change that's all. She was rude. She said, we are not Jiffy LUBE. Like dahh! If I wanted Jiffy LUBE I would have called them. They wanted to have me there so they can say, you need this and this. Lady, all I need and want is an oil change. How hard is that!! Found a better place. Tashmo Auto Center read more

This place was recommended by Triple A after my car needing towing. I towed my car here and was immediately happy I did. Ken, who I believe is the owner or manager, was so communicative with me during the entire process. He explained everything and the different outcomes, being a woman and knowing nothing about cars, it's always scary going to the mechanic in fear of getting ripped off. Not here! The most honest mechanics I have ever been to. I will only bring my cars here from now on. Not to mention when I went to the shop to pick it up I was so impressed by how clean and professional the place was. I can not say enough great things about this place. If you're in need of a good honest mechanic, look no further and head to Fox. Thank you again Ken!! read more

Brought my 2009 Toyota Corolla for needed repairs, everyone at Fox Auto did a great job in keeping my car running like new. Keep up the great work! read more

This place is amazing. It's never a good feeling going to get your car fixed when there's a issue not knowing if they will lie to you. You do not have to worry about that at Fox Auto Care. Skyler at the front is super helpful and friendly. Ive had 2 major car repairs done on my BMW and they didn't suggest anything extra on top of what needs to be fixed. They offered a very fair price and got the repairs done in less than a day and a half. I moved all the way to Lake Forest and I still take my car here. Thanks guys read more

I went to ask oil change with AAA promotion today. Jacki and other staff are friendly and professional. She explained my car's inspection with paper in detail. It is very helpful for me to know which parts are priority to be fixed. This car mechanic has many clients every day so I would recommend to make appointment online or call beforehand. They take care of your car well. Thank you. Manabu read more

Ken is an honest guy. No other way to describe the business he runs here. Tells it like it is and won't upsell you on your repairs if it isn't necessary or required. Also has a good turnaround time compared to other shops; they really are knowledgeable with what they do. Will be my shop from now on! read more

Brought our Tahoe in here for an alignment and oil change before our long road trip (to Wyoming). Our Tahoe drove so smooth! Always great explanation of work and great customer service ! read more

I had my Jeep serviced here and I would 100% absolutely recommend them to anyone else. Ken is responsive and friendly. They did a great job, AND they are HONEST and fairly priced. They also got the job done faster then I expected. I was pleasantly surprised multiple times with my experience here- he even checked in later to follow up on my car, which I appreciated. my car is running great read more

One of the most pleasant experiences I've had at a mechanic shop. Jake went above and beyond, to both me and my car. I will definitely be going back and referring anyone that I know, that needs auto work done, to Fox Auto. read more

I have had excellent service performed on my vehicles at Fox Auto. The work is done correctly and reasonably priced. I have low mileage older vehicles (10 plus years old) so parts sometimes takes a while, but the work is done promptly. One noteworthy comment of honoring their service is an issue I had on my vehicle. I had my front left axle shaft fail on my vehicle that was replaced just 2 months earlier (Audi A4). Not sure of the cause of the failure, but Fox Auto replaced the axle and engine mount (damage due to axle flailing about) under warranty "free of charge"! Thanks again for standing behind on customer satisfaction. I highly recommend this establishment. read more

So it was time for the dreaded 100k tune up.. I took it to Fox, they did a full inspection on the truck and let me know what i needed. I knew i was in for a lot of stuff. They loaned me a car while waited for mine to be done the next day. I had them do the works on my truck.. So happy i did, it runs like new. Amazing.. And they even washed it.. I feel like i was family. Thank you to all of you at Fox read more

Had a extremely pleasant experience with John & Ken yesterday at Fox Auto Care. Needed a battery , tire pressure check, and fluid level check. John also check all belts and hoses. Everything check out OK and the price was extremely fair. Will return to this facility for all my auto repair needs. Thank you ,Guys. read more

We've been coming to Fox for almost 15 years. We take all 4 of our cars (and others which have gotten to old too drive anymore -- we drive our cars into the ground) here consistently. We enjoy working with Jacki, Ken and Pat. They know us by name. We trust them. If it doesn't need fixing, they don't. They are honest and they describe the problem in laymen's terms. They are professional and courteous. They will not fix anything without our prior approval. We appreciate the AAA discount. We recommend all our friends to go here. read more

I've been going to Fox Auto Care for years with a couple cars. Really enjoy their professional service. I trust them too. Fair prices and quick repairs. They're also a AAA approved shop and have a 2 year warranty for their work. I always suggest this place to my friends. Thanks! read more

I would give them 100 stars if I could. I have never experienced such quality work and people, from Jackie to Juan to Mikey to ken, The owner. They treat you with respect and it sounds weird to say but they treat you like family. And I would never go anywhere else with my car!! Don't go anywhere else but Fox Auto Care I promise you will be satisfied read more

Jacki provided excellent customer service and informed me of the expected duration of the service visit. Everything went according to plan and I received the expected discount thanks to a current AAA promotion. I'd definitely come back here. PS: They have free WiFi, coffee, and water for their customers. read more

When I found myself in need of car repair and not sure where to go (my ex was the one who repaired my car) I was worried I'd be taken advantage of because I don't know too much about cars. I've heard many stories about women being taken advantage of in car shops and I wasn't sure what to do. My pastor suggested going to Fox Auto Care and said they know what they are doing and will take the time to help me understand what needs to be done and won't fix things that don't need to be fixed just to charge me more. He was right! I'm SO glad I went and will only trust them with my car. Jackie at the front desk is SO great! When my battery was dead she talked me through getting it jumped and then told me to go back to where I got the battery (prior to knowing about FAC) and instructed me in what I needed to say to get my battery replaced. It may not seem like a huge deal to someone who knows about cars, but for someone who doesn't this was a HUGE help! I love that I can call Jackie and know she won't have me bring my car in just to get a few extra bucks. Everyone is friendly and truly cares about their customers. Not to mention Ken took time out of his day to show me how to put air in my tires (I told you I don't know much about cars). This is what I like to see about businesses, being willing to help me without laughing at my lack of knowledge or cheating me because of my lack of knowledge! read more

I'm so impressed, again and again. I began coming to Fox because I worked nearby, and kept coming because of their honesty and friendliness. I am a vulnerable customer who knows NOTHING about cars. They could pull the wool over my eyes and I'd have no clue. FOUR times, I or a family member had visited Fox worried about an issue only to be told it's nothing to worry about. My daughter took her "new-to-her" used Honda Element there for an inspection, after not trusting an Aliso Viejo place that told her all sorts of things required fixing. It was worth the drive to Santa Ana to get a second opinion. Only ONE of the EIGHT things they'd "strongly" recommended fixing were valid. She got out of Fox for $80 instead of the $1000+ the other place wanted. These are good people who deserve your business. If you don;t live or work nearby, it's still worth the drive. They offer free wifi and coffee, and there's no loud, annoying TV. Comfy chairs. Clean. read more

I've been having transmission problems for about a year now, however the car was driveable. Of course, I only brought in my vehicle after I was required to smog it and you will not pass in California with a check engine light on. I brought in my vehicle to the good people of Fox Auto Care and was worried about needing a rebuild or having to replace the transmission. Fortunately, my worry was misplaced inasmuch as I only had blockage inside the transmission. Nevertheless, any transmission repair is usually very costly and difficult to repair. However, Fox treated me well. I should also note that the air conditioning on my vehicle had been out for about two years, and I had not brought it in sooner because the last two vehicles where the air had gone out I was quoted at about $1k each time. Ken repaired both the transmission and the air expeditiously and Jackie was great at explaining the problem and solution. So far, I am very impressed with the service, price and attention that was given to both me and my vehicle. I've already referred two other people to Fox Auto, but after this repair will be referring many more! I really can't find anything negative to say about them or their work, and they will definitely be my "go-to" for major automotive repairs. read more

I found Fox through my AAA listings and reaffirmed through countless positive Yelp reviews. I went for a routine oil change and check-up, and Fox was able to get me in and out in almost no time at all. The service was very friendly, and Jackie was patient in answering my questions with a smile, even explaining the maintenance codes of my vehicle in detail to help me understand anticipated services in the future. I'll definitely be coming back! read more

I was a little skeptical that this place had such high reviews, thinking they might be the type to harass people for reviews. Little did i know, they turned out to be the most helpful, honest and sweet auto shop i would ever have the pleasure of encountering. My car was practically on fire one night as the coolant had leaked out of the radiator. They inspected my car, fixed the cap, let me know the diagnosis, and all i had to pay was $100. Amazing. read more

They were a recommended provider through AAA, so when my car needed to be looked at it was taken here. They were extremely nice and helpful, and even stayed open later than normal hours to make sure my car was put inside when it arrived, and I had a safe ride home. Although I did not have any service performed here, they were very knowledgable and fair with pricing. Both the receptionist and the technicians were great. I would recommend them, and will consider them for service needs in the future. read more

As a first year member of AAA Plus, I was surprised to receive a coupon for a "free 40-point inspection". I chose this vendor because the reviews were great. The facility is clean, you even get a photo report on your phone. BUT The guys suggested me a maintenance for almost $2000 for my VW Jetta which I didn't need. 1) They suggested to replace rotors, a caliper, and pads for $900. When I started asking questions I realized that only front pads need to be replaced. My caliper is in a perfect shape and requires a slight lubrication. My rotors are in a perfect shape as well (VW suggests to replace them at 19mm, but I'm having 21.8 mm now). How did I know that? I double checked the brakes myself. 2) According to the maintenance spec, I supposed to change a timing belt and a water pump, but that could be done at a 100,000 miles. Anyway, even VW dealership agreed to change for this labor way cheaper. Conclusion? Thank you, Fox Auto Care, for trying to rip me off. I found another store with honest guys that triple checked my breaks for free. They confirmed that the rotors are fine, and my caliper needs lubrication and pads need to be changed. They gave me a reasonable price for their service. When I asked why they didn't charge me for inspection, which took 15 minutes, they said they are for a long run in the automotive business. After those words and honest approach, I want to support their business and will take my car there for as long as I'm living in this area. read more