Hands down one of the best experiences I've had with a mechanic. I brought my Mercedes in for rear brakes and it was a stressful week, but Dave (owner), along with Tolo and Julian, made the whole process easy and straightforward. They were honest, efficient, and communicative. The pricing was fair, the work was done quickly, and everything was clearly explained. It's not easy finding a shop you can trust, but this is definitely one of them. I'll absolutely be back and highly recommend them. read more

Updated review- after going here for a couple of years still appreciate the up front transparency for prices and services. The only thing I'd mention is that they aren't too good at sticking to time estimates for your car. I try to be the very first car in the shop at 8/9am since it's difficult to have someone on standby all day to take you to get your car. I don't think they've ever been on time with their estimate and not very communicative about changes in time. read more

Felt I was treated VERY fairly. Took my truck in because it wouldn't start. I thought it was the batteries but the tow truck driver said they were fine. Probably starter. Took it in to Purrfect and ... it was the batteries (I have a big truck with 2 batteries). They could have said yup its the starter or the alternator. But they were honest and fair. Thank you for giving me a great new mechanic I can trust. AND the location is right by the train station so drop off the car, and head to work from there. read more

Excellent service and value! Very knowledgeable and helpful staff, courteous, prompt and professional. Owner David is very personable, too. Appreciated all their help and advice. read more

I took my car in to get the tires rotated. Everything went smooth and they were quick. Got me out of there on time even though I was late. Jo. read more

Nothing perfect about this place ordered and paid for a panel for my car took two weeks to get it . no one answers the phone, finally installed it had to pay someone else cause they didn't even screw them all in . read more

Great service and great communication. I will be taking our cars to Purrfect Auto whenever they need service.

I feel anxious when I visit an auto shop because I'm not knowledgeable about cars. When my car broke down, AAA recommended PURRFECT AUTO SERVICE. I can honestly say they are incredible. David is a true blessing; he is kind, personable, and explains everything in a way I can easily understand. I trust him and I know he has my best interests at heart. I purrfectly highly recommend them read more

Competitive pricing, fast and efficient. Dave does a good job listening to my needs and resolving my problems

I have come here multiple times and have had a great experience every time. They are always helpful and communicative when working on my car. They also are willing to help work around my schedule when need be. read more

The first time I came in they did an amazing job on my car which was a few years ago, I did came back with a different car and I knew they were going to do a great job, I've actually recommended this place to some friends because they do the best when it comes to their job, did I forget to say how nice they are? They are very nice people, I've had a great experience the few times I've been here. Really recommend it. read more

Once again I had another car issue and I took it straight to Purrfect Auto as usual. They got me in quickly and fixed the problem. I highly recommend them for all of your auto needs :) read more

We brought our car in on a Saturday morning to get an estimate on repairing the AC. On Tuesday morning I tried calling with nobody picking up. I called again in the afternoon and they didn't know who I was. He finally found it under my boyfriend's name. He said the car was on the rack and he would call back in a few with an estimate. Instead, I received a text with a crazy high estimate. Nearly $2500 for a long list of odd repairs having nothing to do with the AC. And I caught him in a lie that clearly showed he was ripping off a female customer. He said that my maintenance required light was due to a bad battery. We happen to know that the maintenance required light as a timer that tells us when to get an oil change. it was a big red flag for me. Then, we come to just pick up the car and get it out of here, and they hit us with a $200 inspection fee that was not mentioned when we dropped the car off. Ladies, do not shop here. read more

I used to take my car in for a oil change all the time, they used to be fair about the price then they started to hold my car for hours till they finally decide to change my oil an charge me over three hundred dollars for a oil change. Never will I bring my car back here ever again nor will I suggest to any of my friends to come here read more

Accurate, affordable, quick service. I have been using Purrfect Auto Service since I read they were approved by AAA about 7 years ago. So much better and affordable than the dealer I was using. My recent service was typical of all my experiences with them. Easy to create a service appointment online, appointment was acknowledged, service was performed quickly, accurately and affordably. I have never had to return to have them correct their work. I have had them perform simple oil changes to $3000 service. Always great! I cannot recommend enough. No shady tricks or unnecessary services performed. They can be trusted. Again, I highly recommend. read more

The mechanic did a fantastic job on fixing my entire cooling system in under 4 days. My car feels better than ever, would recommend anyone to come and get your car fixed at this location. read more

The guys at Purrfect were extremely helpful and got my car taken care of! Always honest and high quality work!

I had an appointment for oil-change with Midas in Tustin, right next door of this Purrfect Auto #79 , 3075 Edinger Ave, Tustin CA 92780. I didn't realize going to the wrong shop until I came back to pick up my car. This Purrfect had my name and info since I went there long time ago and they didn't inform me that I didn't have an appointment with them. In the beginning I signed for $ 112. When I pick up my car, they charged me for $170, saying they had to changed so many screws etc., all kind of excuses. My car is Audi Q8 2023 !!! I protested, even the manager stayed with the price. They have a slow business, that's why they cheated customers. Be aware of this Purrfect Auto $79 , 3075 Edinger Ave, Tustin, CA 92780. Very bad, cheating auto shop. read more

If I could give 0 stars I would. David the owner does not care about providing his customers "a honest, caring auto repair shop" (this was pulled From The Business). It was my first time here and definitely my last. I never really leave reviews but I am trying to get the message out there, especially to college students like me who need reliable service not to come here. I came in Friday afternoon as it was one of Triple A's approved auto repair shops. They told me they needed to do the initial diagnostics and told me it would be done today or tomorrow. I got a call Saturday morning in which I was informed that they also sent a text message to let me know what needed to be done. I appreciated the call because that is what I am used to when getting car services. I gave them the GO to work on it. At 1:50pm Saturday, I got a text message they were finished and would be at the shop until 3pm as seen in the picture I attached. I saw the message at 2pm and I took a Lyft there and arrived at 2:38pm to find out they were already closed!! I took a Lyft there and back home and wasted my money for them to be closed. When I went in this Monday morning, David was there. Upon arrival, I told him I was picking up my car and he slid me the invoice and said, sign here. I signed and waited for him to say anything but instead just slid me my copy of the invoice, and my keys and said nothing. I asked him if he was here on Saturday and he explained that he was just there part of the day. When I asked him who closes, he answered by saying "technically we are not open on Saturdays." Major red flag already with the tone and his response. Nowhere on their website, google, yelp, and even the invoice he gave me where their store hours were written did it say they were closed or "technically closed" on Saturdays. When I proceeded to ask him why it says 8am-3pm on their door, he cut me off and said "It's old information." I explained to him my frustration because I wasted money coming to a closed shop and why they hadn't fixed the "old information" his response was "They try as a customer courtesy" whatever that means. As you can see, his responses to me were laughable, lies, and ignorant. Don't come here just to have poor customer service from the owner himself. read more

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Always top notch, service, and repairs done at a fair value! I am a repeat customer and continue to take my vehicles to be serviced at Purrfect Auto! read more

Visited this place for my ac issues on my car. Was told I needed a new compressor and dryer due to a leak from those components. I paid the $3500 for the repair, 2 months later it needed to recharged again, they said it was another component under the dash. Not only did they say they couldn't fix it, they wouldn't refund my money or recharge my system again.. would be very careful about coming here. read more

I tried doing an oil change myself and ended up getting a nasty leak. Brought my car to this shop to get it professionally looked at. They brought my into the shop and showed me what was wrong, replaced my old defective filter and gasket, and even told me how to go get it warranty'd at Oreilys. Even though they were super busy and closed in two hours, they were able to get my car on a lift and had me in an out in an hour. Response time from the owner for text messages was super fast as well. My technician Michael was super friendly and super helpful. The pricing was super fair (they're located in a plaza surrounded by other auto shops), and offered me the 10% AAA discount for being a AAA member. Special shoutout again to Michael, super awesome technician. Felt bad for how busy he looked and he was still so patient and friendly. Edit: One thing to keep in mind is that they add a 4% charge for credit cards, but they accept cash venmo and zelle read more

My car was towed the night before & a key left in the drop box. The next morning they texted me with a diagnosis & the car was ready before the close of business. My car is running very well & no more issues. They were courteous, professional, & answered all my questions. I appreciate that should something else come up I have someone who is honest & I can rely on. Thank you Purrfect! read more

I stopped in without an appointment with a headlight issue on my BMW, Dave was very gracious and made sure it got corrected with 30 min. I truly appreciate both Dave, and his staff for the consideration and effort to make sure my car was repaired so quickly and inexpensively. Thanks again Dave & highly recommend their services! read more

I found out that my rotors and break pads were in serious condition on a Friday. I brought my car in on Monday and in a couple of hours all was replaced. Dave and his mechanics are always friendly, take pictures of the damage before doing the work and do the job well. I've been going to Purrfect Auto for 8 years and have never been disappointed. read more

I took my car to replace both headlighta. My car was serviced immediately and cost was reasonable. Everyone was friendly and approachable.

Shout out to Luis and the rest of the crew here. Brought in car that had shaking steering wheel when braking. Of course this could be one of several things (Brakes, Rotors, Alignment, etc). Diagnosed it in a couple hours, and gave me straightforward feedback as to what the issue was as well as pricing. Luis mentioned that there were several other minor issues for the car (related to the age and/or comfort, but not safety related like brakes are). I appreciate that I was not pushed to fix these and can take care of it at my own pace. Price is not the cheapest, but definitely reasonable. Car was repaired by end of same day. Thanks! read more

I get me car inspected here. No appointment necessary. A couple of times they have pointed out small things I need when I'm there like new wipers which they also replaced quickly for a price I'd expect to pay anywhere. I definitely feel like I am not being overcharged which can be a fear when your a single gal. Thank you guys for your great service. read more

I recently had the unfortunate experience of having my vehicle serviced at Purrfect Auto--a complete nightmare from start to finish. I feel compelled to share my terrible experience to prevent others from enduring the same ordeal. First and foremost, the customer service manager provided by Dave, was abysmal. The staff was consistently rude, unprofessional, and seemed utterly disinterested in addressing my concerns. They displayed a complete lack of respect for their customers and failed to provide even basic courtesy. I dropped my 1992 c Chevy van off on Thursday, July 27, 2023. After a couple days of no communication I called for an update and was informed that I needed to send a deposit before they would begin the evaluation process. Why didn't they request a deposit when I dropped it off, rather than just allowing my van sit in their parking lot untouched while I was waiting for a call? After I paid the deposit, (not-so)-Purrfect Auto fail to diagnose the problem accurately. It was evident to me that the technicians lacked the necessary expertise and attention to detail required to handle automotive repairs effectively, but rather than disclose this deficit, they kept my vehicle for an entire week. When I reached out asking for an update I was given assurances of the date the service would be completed. But when I called and asked if it was ready to be picked up, Dave informed me that they hadn't gotten to it yet! After being very inconvenienced and with no resolution in sight, I finally sent a tow truck to pick up my van and take it to an auto shop recommended by a colleague. I asked Dave several times to refund my deposit, which he asserted had already been refunded, and yet as of two weeks after pick up, a credit had not yet reflected on my statement. I finally had to file a claim with my credit card company, which handled the dispute on my behalf. Additionally, the pricing at Purrfect Auto is not competitive but rather, is exorbitant compared to the other auto shops-- and for subpar service and a lack of transparency. They shamelessly overcharge for simple repairs and parts, I believe, to take advantage of their customers' lack of knowledge. I felt exploited and cheated throughout the entire process, with no regard for fair pricing or transparency. The shop I had my van towed to shared that the problem was not what Purrfect Auto diagnosed but a much simpler and cheaper problem, saving me almost $700.00 from the original cost of $1,200.00 . To add insult to injury, the promised completion time for the repairs was repeatedly pushed back, causing unnecessary inconvenience and frustration. It was clear to me that Purrfect Auto was very disorganized and failed to manage their workload effectively, leaving customers like me waiting for extended periods of time without any explanation or updates. In summary, my experience at Purrfect Auto was a complete disaster (and very imperfect). The combination of atrocious customer service, substandard workmanship, inflated pricing, and unfulfilled promises make this establishment one to avoid at all costs. Save yourself the hassle, find a reputable and customer-centric auto shop elsewhere. read more

This is the WORST!! Took my car on to get fixed I could not even start my car. They left a mess with rags all over my cars engine to cover up the wholes they put in my hoses. they completely ruined my car after paying them over 400.00 and car does not even run!! Since my car did not run after taking it to purrfect Auto, I had to call AAA and get it towed to another mechanic, The car needed an alternator they completely messed my car up and Said they fixed it when they actually gave it the wrong diagnosis and ruined my car!!!! DO NOT TAKE YOUR CAR TO THEM THEY WILL DIRTY UP YOUR CARS engine just look at the picture below. read more

Purrfect Auto Service - Look they left the rag over my hose so I could not see they damaged it - Auto Repair Near Me - Tustin, California

This place used to be owned and operated by honest people. There is a new owner. These days it is a TOTAL rip off. They overcharged for oil change and AC service. When I paid with a credit card they charged me an extra 4%. Stay away, there are many other good and honest places around. read more

Zero stars would be more appropriate for this place!! I have never experienced such terrible service in my life! I dropped off my car on Tuesday August 24, 2021 because my car was overheating. I was told I would get an update the next day. No call, no update for two days. At this point it's Friday, so I decided to call and check in. Their phone line was disconnected! So now I'm starting to panic! It has been two days since I heard anything and the phone has just been disconnected. My boyfriend drove down there and found out they were shut down because of Covid until Tuesday. We got the info on the garage from the neighbors, not from the managers or the owner; no one made the effort to get in touch with me to let me know the garage would close Tuesday. So now it's Tuesday (one week later), the phone was connected this time and I finally spoke to someone. I was told some parts needed to be ordered. I told him to order the parts so I could return my car rental, which I had to get due to my car being held by this garage without notice. He responded, "Ok, hopefully we can have it ready for tomorrow." The shop hasn't gotten back to me, so I called at 3pm on Wednesday. I was told they were waiting for my confirmation to order the part. The mechanic responded to my text message (photo attached) which means that he received my confirmation to order the part. My car sat all day without being serviced, and I'm paying day-to-day for a rental car. Again, I confirmed the order and was told, "Hopefully tomorrow it'll be fixed, we'll call you." I finally picked up my car on Friday, September 3. I never write reviews like this, but Purrrfect Auto Service was in reality, Horrrific Auto Service. To prove my point again, after I picked up my car, a manager reached out to offer a $100 refund due to the time it took to fix my car but have not received a call or text to follow up. Am I surprised? Not really. So there it is, this place is truly Horrrific Auto Service. read more

Purrfect Auto Service - Proof that I confirmed to order the part - Auto Repair Near Me - Tustin, California

My son's truck wouldn't start so we called AAA. The tech said it wasn't the battery, so we had to have it towed to a AAA approved repair shop. Cool, let's roll! Because it was after hours, we were told there were envelopes by the front door and to fill one out, seal the keys in it, and drop it in the drop off slot. Done. I get a call the next morning from Dave. The mechanic started the truck just fine...about a dozen times. BUT, they found other things wrong. Isn't that how it always is? Faulty thermostat, leaky fuel pump, faulty pulley belt system, low oil and coolant. Ugh! I received the estimate and had a minor heart attack. I ask them to repair whatever was a safety issue. That estimate was doable. Whew! I also got the AAA discount and a free tire rotation. Thank you Dave for taking care of my boy's truck. We will be back with his twin's Jeep. read more

I chose this business because I work nearby. A firmed has had work done here and was always satisfied. After taking my car to the dealership for a full work up and getting a quote of $1600 for repairs. I wanted a second opinion. They checked out my car and not only did they offer to do the repairs at a lower cost but they also found my brakes needed to be replaced! The dealership completely missed or just neglected to tell me about the brake issue. The owner here is super nice and understanding. The mechanics are great and my car is running great! They offer a 2year/24k mile warranty for the work they did and since it's so close to my job, I will continue to bring my car her for service! Thanks guys!! read more

Took this car in for battery issues. They could net fix it and charged me for unnecessary items. Do not come here. Poor customer service. Poor quality of work. They will tell you that you need stuff done that don't. Do not come here. read more

They are lying thieves. They will lure you in with cheap quotes and rip you off later with extra repairs. My advice is Just check other reviews and try some other places instead... read more

0 Stars. David Henderson refused to look at my car before calling me a "B*tch" and explaining how he doesn't work with "little girls"(for reference, I am almost 30 years old). I am a grown woman and do not tolerate this behavior from anyone. David has had the worst customer service even through the telephone that I have ever experienced. I strongly advise any female to NEVER take their car to this auto shop, don't even bother calling this place, David said it's a "waste of time to talk to women". read more

Came in because my car broke down on the freeway.. Very stressful situation to say the least but the gentleman at perfect auto specifically Tolo, Henry and David We're absolutely awesome and took care of me and got me out of there in one hour just top notch people awesome shop and will recommend to everyone I know. read more

These guys are really amazing. I've had a ton of issues with this thing with my car and they've just been super patient with me and they've done great work. Highly recommend for any car services. David at the front is super helpful he's above and beyond! read more

The owner David is honest? but definitely lacks integrity. Definitions: Honesty is not a guarantee of integrity. Integrity is a guarantee of honesty. I went in for a full synthetic oil change using Openbay to book an appointment. The cost for this was about $49. I asked David what is the regular price for a full synthetic oil change as Openbay gave a "$5" discount. I knew Purrfect Auto Service actually had a $10 coupon off "any oil change." I inquired about this information and David refused to give me this information as stated he cannot change the price of the oil change because Openbay had already given me a $5 discount. David and I had a back-and-forth conversation about this oil change cost. He tears up the original repair order paper. While I'm still trying to get David to honestly tell me the price of a walk-in oil change for the past 3-4 minutes. David still refuses to tell me the price, until he finally had enough of this conversation. The final price of my full synthetic oil change is $38.19 David is definitely honest as he never attempted to lie directly to my face. He just wouldn't say the price. I give him props for that. So he technically is an honest person, but he definitely doesn't have integrity. If you're a person that needs to get hundreds of dollars in repairs I would look elsewhere as I believe this shop would exaggerate the cost/repair or just not give you the full truth and information. The price for the oil change is great for being in Irvine. You might have to argue with David to get the price, but remember they're in control of your car. You don't get to see what they do to your car in the back. My car is very old and I'm not too afraid of anything like that happening as I'm getting it replaced soon, but still need it just for a bit more. Hopefully, everything turns out fine. One last note, I didn't get my windshield wiper fluid top off, but no big deal as this particular Purrfect Auto Service probably just doesn't do it? Thank you David for a fun experience. EDIT: Response to David. Your website clearly states $35 for an oil change, but good that you "absorbed the fee." I greatly appreciate your customer service. Probably not a good idea to openly admit to scamming customers that schedule appointments through different websites. read more