Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

Extremely disappointing experience involving a cash discrepancy, surveillance, and management's…read moreresponse. I have been a frequent patron for approximately three years, visiting 2-3 times a week. I am an ELITE member and have spent hundreds of thousands of dollars here. I have always treated the staff respectfully and have regularly shown my appreciation for their work. Tonight, I played more than $10,000 and participated in the casino's Mercedes-Benz promotion/finale. After leaving a table, I had $400. The casino's surveillance later confirmed that I had $400 at the table. I went to the bathroom, then immediately checked the money in my hand and confirmed with my partner that I still had $400 before going directly to the cage. I handed the money to the cage employee, who said I had given them only $300. When I questioned the discrepancy, I was told to "look on the floor," and another employee suggested I may have lost the money in the bathroom. I requested a manager. The manager initially said surveillance showed only $300 at the cage, but after reviewing the table footage, he confirmed that I had $400 there. Despite that confirmation, I was told I must have lost the additional $100 somewhere between the table, bathroom, and cage. I asked to see the surveillance footage so the matter could be resolved objectively. I was refused and told I would need to subpoena it through court. The manager's conduct was especially concerning. He personally represented himself as the "head manager" and highest-ranking manager at the entire casino. However, when I requested his name, business card, or any other identifying information so I could formally document the complaint, he refused. I also attempted to photograph his name badge and was told I could not. When I continued asking questions, I was told that security would be called if I did not leave. This is not about losing $100 while gambling. It is about a cash discrepancy, the lack of transparency, and how a legitimate concern was handled. The casino confirmed I had $400 at the table, I personally confirmed it before approaching the cage, and the cage employee said only $300 was received. I am asking management and corporate leadership to review the surveillance footage, cage transaction, employee conduct, and management response. Customers deserve honesty, accountability, transparency, and respect--regardless of their status or how much they spend. After three years of loyalty, I will be seriously reconsidering where I spend my money.

Clean and friendly casino. Didn't win anything, but enjoyed visiting with all the dealers. More…read morerelaxing that Vegas casinos.

Just another generic casino in Blackhawk... like it honestly looks the exact same on the inside as…read more90% of the casinos in Blackhawk, like I can never tell when this casino ends, and another one begins...

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

I hope Nathan is proud of himself for popping on here again. I have never ever heard of someone…read moretreating a hotel guest the way that this "manager" did. My parents are now changing hotel rooms on their first night of vacation after traveling all day for the sin of asking for a working air conditioner. He even explicitly told maintenance not to service their room. I have a hard time believing the hotel was full and there wasn't another room available with service like this. I see Nathan's name in other review sites and wonder why this man manages anything? He can't even manage his behavior.

Casino games, hotel, restaurants, bars! They have it all at Monarch. Free parking, daily restaurant…read morespecials. If you need a break go to the mountains in Black Hawk where you'll find plenty of casinos. Take a wad of cash, get their free reward card and play the games! Know ahead of time you will be taking home less cash... unless you get super lucky!

I met my cousin at the monarch casino for a few days of fun and boy was it…read more Our room was lovely and we had fun gambling. We ate at several restaurants in the casino each very good. The pool area on the roof is pretty fantastic w an outdoor hot tub where you can see the surrounding mountains. The place was clean and smoke free. We're already planning our next visit.

Incredible find! We come for the opera each year and were tired of hotels. Chase Creek made our…read morevisit perfect; great opera and great lodging. Karen and Hal are warm, welcoming hosts. The house is inviting, quaint, very clean, beautifully appointed and each room offers wonderful amenities. We stayed in Sleepy Hollow. Very comfortable bed (love the comforter) quiet room, great cross breeze, beautiful view, updated bathroom with a jetted tub (also a shower with a shower head high enough for my 6 ft husband), plenty of hot water. Extra touches like the shared coffee bar make it a homey feel. Great breakfast; ours was palisade peaches, eggs Benedict with dill sauce and a blueberry muffin. This place is a gem!! We will be back.

This place is great, our first experience in a bed and breakfast. Did it on New Years Eve. Karen…read morethe proprietor was awesome and welcoming, the room( PolarStar) was clean, spacious and warm. Breakfast was amazing and the other guests were very friendly.

The hotel and casino/bar were both great. We checked in and went up to our very clean and large…read morerooms. They are in great shape. We could tell they have been remodeled. After we were in our rooms we went down and over the sky bridge over the street to the casino. I went over to the bar but a couple of twenties and the bar tender asked me why I wanted to which I responded "Jameson on the rocks". I was surprised to hear that he could not offer me Jameson for free but he did offer Tullamore which is also an Irish Whiskey. And it's good too so I had no problem. I really enjoyed sitting at the bar and talking to the bar tender about the area. The casino is really nice although the girls were not very successful at this casino. In fact most casinos in this town. That is unusual for my wife who normally does pretty well at most casinos we go to in So Cal and Vegas.

Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.

We were in Central City for the opera on a Wednesday at 2 pm. Stopped by the Teller House for…read morelunch. What a terrible mistake! The service is atrocious--people just had no idea how to do their job. The prices are ridiculous for what they're serving and the food is mediocre at best. We paid $11 for a 1 oz pour (!) of rosé wine (a bottle of which cannot cost more than $10); $23 for a "chicken cobb salad" with two sad, cold, and dry pieces of chicken, and whose ingredients came clearly out of a can; and $23 for pesto gnocci that was edible, but dull--and way overpriced! This place is a tourist trap. Sadly, there aren't many options in Central City, and Teller House knows it. I'd understand that the place would be expensive, but why do the service and food have to be SO bad? We recommend people bring their own lunch and eat in the opera gardens instead.

Our small group did a short tour with Emma from the local historical society. She did a wonderful…read morejob showing us the creepy artwork in the old hotel's bar. The stories were great and the architecture was wonderful. She conducts many other tours of local buildings for a modest fee. She is a good storyteller - highly recommended.

Amazing cottage, close to casinos and right in town. Short walk to beautiful shops and sight…read moreseeing. Very friendly staff. Bus that comes every 15 to take patrons to the casinos. Absolutely quaint and beautiful.

Oh my, I don't even know where to begin. This place is absolutely amazing. Joe and Kara are the…read morekindest and coolest B&B hosts. My boyfriend and I took a trip up to Central City as a little getaway from the hustle and bustle of living in Denver & staying at Skye Cottage was the best choice! We got to relax in a comfortable and cozy house, hang out with our hosts and their friends (y'all they're seriously so fun!), gamble a little, drink some tasty things, eat some top notch bbq (At Teller House- the restaurant Joe and Kara own), and spend some quality time together. It was a dream vacation and there's no doubt that is because of Skye Cottage. Bedroom: beautiful, homey, clean Bathroom: spotless, great linens, spacious Living room/dining room: quaint, cute, fun historical details Breakfast: YUMMY!! And pretty healthy! Hosts: The best!

DECEPTIVE PRACTICES, DISCRIMINATION, AND STOLEN DEPOSITS - AVOID AT ALL COSTS!…read moreOh, If I could give this place zero stars, I would over and over and over. Our two-night stay cost nearly $1,000, and this hotel still decided to run a bait-and-switch scam to steal over $400 of my hard-earned money. Between the deceptive financial practices, the horrific customer service, and the blatant microaggressions, this was definitely the worst hospitality experience I've ever had. We usually stay at the Lady Luck, but we found a deal and thought we'd try this out. What a massive mistake. The games are nothing to rave about, either. The nightmare started the second we walked in. It was around 11 AM, and before we could even ask a single question about our reservation, a front desk agent named Kari snapped that we couldn't check in early, pointing to a "sold out" sign. Her attitude was snarky, dismissive, cold, and full of bare-minimum effort. We frequent Blackhawk at least twice or 3 times a month at minimum. However, with it being my brothers birthday weekend and he has never been to a casino - I thought a couple days on the mountain would be fun. My brother and I are Black, and my boyfriend is white, and the stark difference in how we were treated felt blatantly discriminatory. We all know what the predominant race is in this area. We should have known to turn around right then and there and stuck with what we knew. I booked through a third party site - which I have done countless times before. And you better believe we were treated like third class citizens. Prior to arriving, I called to find out the deposit. If you look on their website it shows no deposit. On the call, we were explicitly told there would be a total $150 hold total for both rooms. That was a lie. When we finally checked in, another desk representative, Mary Kay, swiped my card without ever telling me the final total. I only found out after the fact that she secretly authorized a hidden $205 deposit per room. Hiding a $411 pending charge until literally after a card is swiped is incredibly shady. Being from Texas, my brother unfortunately got altitude sickness during the trip. However, he completely cleaned up after himself. We specifically brought our own trash bags and Clorox wipes, making sure all trash was bagged and any trash was in the can. We had two double beds in our room and didn't even use the second one. I work in property management--I know exactly what "clean" means. The rooms were used for a couple of days like any normal hotel stay, but they were absolutely NOT trashed. We even took before-and-after photos and videos of the rooms because of the ridiculously high holding fee, figuring a little thing here and there wouldn't hurt, but knowing we needed to protect ourselves. We are going to enjoy our rooms if you are holding my money that we couldn't even use. Completely unexpected deposit and I only wish now that I had turned away. When we checked out no one was at the desk. It was rather early as I had to work, but still just before 9 nobody at the desk to checkout is pretty bad. No one emailed me a receipt. I had to call. Super sneaky. Turns out they had one r missing from my name when the clearly had my information with the correct spelling.. yet another thing that felt "off". I should have stuck with my gut. I could've received my credit for Hotwire and would've booked the two rooms at Lady Luck. When the pending charges posted today, I saw they kept the entire $411.88. I spoke with a representative named Holly, and then dealt with a supervisor named Tony "once he finished his lunch" I was on hold for nearly an hour total the three times I called to reach someone. Tony was incredibly rude, dismissive, lackluster, aggressively lying to me by claiming the rooms were "trashed" and took "longer to clean." Yes, we were in there for a few days, so of course it takes normal cleaning - that is literally what hospitality is. But using that as a fabricated excuse to steal a deposit is actual fraud. I will get my money back one way or another, and I will never recommend or stay at this horrible, swindling hotel. We will stick with Lady luck. We get our deposit back instantly. Grand Z and Maverick is a disgrace of a hotel/casino. With the Z Casino closing, they must be struggling financially, but you won't use unfair business practices with me. I am a licensed bettor, I know the ropes, and I am reporting this scam to the gaming board, my bank, and several other regulatory entities with my video and photo evidence attached.

This is a shout out to the amazing marketing team. My husband and I are regular gamblers at Grand…read moreZ and we like to play in the slot tournaments when we are in town and they are happening. David, Aria, and Kate are always so friendly and lovely to interact with at these events And help to make them enjoyable.