We tried Ameristar after a couple bad experiences at Monarch, with our first time at Monarch being…read moregreat but going downhill fast. We had an absolutely AMAZING time at Ameristar! To start, we got a spa suite for 2 nights and it was equivalent of a very high end apartment. Other "spa suites" I've stayed at in Black Hawk were nice, but they were just basic rooms with a hot tub in them. This felt like a home away from home. The staff were incredibly courteous and helpful. The bartenders and dealers were also attentive and fun to talk to. I regret not trying any of the dining options, as we had plans for dinner already, but we plan to try some again our next stay (I've heard great things about Jinya) We also really enjoyed the rooftop hot tub and pool. The temperature was perfect and I swam several laps during my stay. There are so many amenities. I Will be back here soon!

If I could give zero stars I would. NEVER come to this…read morecasino. Julia and Paul the "security guards" kicked me and my best friend out for celebrating at a BJ table telling us we were "too intoxicated" and had "blood shot eyes" even though I had two drinks for free at the table and asked for bottles of water with both drinks. Julian and Paul were being so disrespectful for no reason. We also were losing money and got excited when we finally won just a tiny bit. This casino is a SCAM. Highly recommend to never come here. Horrible workers. Horrible security guards. Horrible service - 0/10 experience. Ive never been treated this horribly. Will NEVER be back. I've been to black hawk many times, i'm a colorado native and know many people that come here often. They lost a ton of business for that for absolutely no reason for this. They should 100% fire Julian and Paul the "security guards". Would not trust them securing any vacinity. Very embarrassing for them. I'm disgusted by this business. I would probably go to Monarch if you HAVE to go to Black hawk. Ameristar is the worst casino i've ever been to. I would most definitely drug test Julian and Paul. They did not seem capable to secure this casino and made us feel very unsafe. HUGE disappointment.

Worst casino I've had the displeasure of spending my money on. My boyfriend and I typically stick…read morewith the smaller casinos: Saratoga, Red Dolly, etc., But since we often stay at lady lucky we pass by the lodge all the time. I always wondered how it was. I no longer wonder. The staff is absolutely deplorable. They seemed to have some bias against my boyfriend who is a white male and I - a black woman. We checked out the lower level and then hopped on a couple machines on the upper before deciding to leave. There was hardly anyone there but we did notice a security guy sort of lurking. He hopped on his radio and before we knew it we were ambushed by a floor manager and security telling us to leave due to being "intoxicated " and that it's against the law to gamble while intoxicated. I was shocked to say the least. I had 4 inch platform heels on and we were quietly enjoying ourselves not bothering a soul. It's insane how rude they were with telling us to finish our drink and leave. Absolutely disgusting racist behavior. I will never ever recommend this casino. EVER. Stay away.

My family eat at Seasons Buffet 17 Feb - Lunch Nice…read moreselection of food and great desserts Server was great Unfortunately Many of the meat & vegetable food items were cold Baked chicken was dry Frozen Choc yogurt was liquidly Tried to us personal login - it would not work Tried to send comments to management - would only work with ......Outlook which I do not have.

I only rated this a three star because the lady luck casino was very small and the service wasn't…read moregreat However, it is connected to another Caesar property, the Horseshoe. The Horseshoe is a lot bigger and has a lot more gaming and restaurants. They are both connected to a common check in area and parking lot. I'd go back.

Terrible service from mgmt. The hotel is generic. No whistles, no bells. Rooms need major facelift…read more Lights and outlets in the rooms don't work. Explanation by mgmt, it's a safety issue. Had to bathe in the dark. The casino is ok. Very clean. Restaurants are ok also.

Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

My partner and I had the best anniversary weekend at Monarch! We booked a King Spa Suite which came…read morewith a large jetted tub overlooking the mountains. We are both short ('5, "4) and we're both able to soak at the same time. Our room was spacious and the king bed was so comfortable - it was awesome! Staff were so nice and kind throughout our stay. Pros: Free Parking for all (not just those who stay here), luxury on a budget, free soft drinks and coffee/tea on the casino floor, kiosk check-in available Cons: Food options weren't my scene. The choices were a buffet, 24/7 diner, steakhouse, or a taco bistro. We opted to eat at Jinya Ramen at Ameristar. Also, I was unimpressed by the sparse new player rewards.

Incredible find! We come for the opera each year and were tired of hotels. Chase Creek made our…read morevisit perfect; great opera and great lodging. Karen and Hal are warm, welcoming hosts. The house is inviting, quaint, very clean, beautifully appointed and each room offers wonderful amenities. We stayed in Sleepy Hollow. Very comfortable bed (love the comforter) quiet room, great cross breeze, beautiful view, updated bathroom with a jetted tub (also a shower with a shower head high enough for my 6 ft husband), plenty of hot water. Extra touches like the shared coffee bar make it a homey feel. Great breakfast; ours was palisade peaches, eggs Benedict with dill sauce and a blueberry muffin. This place is a gem!! We will be back.

This place is great, our first experience in a bed and breakfast. Did it on New Years Eve. Karen…read morethe proprietor was awesome and welcoming, the room( PolarStar) was clean, spacious and warm. Breakfast was amazing and the other guests were very friendly.

Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

Room was clean, but this place isn't that great. They advertise that the amenities include a…read morerefrigerator and microwave. Microwaves are $25 a day to rent. We didn't have an ice bucket in our room and had to call down for one. The shower does not get that hot, which is frustrating. At check-in the lady didn't know how to work the key card machine. She only gave us one key card and it expired the next morning even though we were scheduled to be there for 3 days. There was a huge line, so we tried using the kiosk and it would not register either of our id's. So we got back in line and waited 20mis to get new keys (she was understandably checking in new guests, it just sucked to wait when we had somewhere to be and this could have been avoided in the first place). We ordered food from the room and payed for it with our card, but they also charged it to our room upon check out. The person at the front desk didn't know how to erase the charge, but called their manager who over the phone said they would take care of it. There are a few unsavory individuals that run around the motel. A girl and her guy friend that were literally rolling off of nitrous that she was actually carrying around in her arms going floor to floor during check out time. So...that was interesting. There's not a store or anything nearby, so if you needed something extra, other hotels in the area will actually have something. Also, there are some weird smells coming from the hallway near the elevator on the check-in floor.

Our small group did a short tour with Emma from the local historical society. She did a wonderful…read morejob showing us the creepy artwork in the old hotel's bar. The stories were great and the architecture was wonderful. She conducts many other tours of local buildings for a modest fee. She is a good storyteller - highly recommended.

We walked in to eat at the bar on a week day. The service was absolutely terrible even though there…read morewere two bartenders standing around behind the bar and it was not crowded. We were basically ignored. I ordered a glass of wine which ended up being maybe a 2 1/2 ounce pour and the food was tasteless and cold. We would absolutely recommend eating down the mountain prior to attending the opera. Such a shame.

Amazing cottage, close to casinos and right in town. Short walk to beautiful shops and sight…read moreseeing. Very friendly staff. Bus that comes every 15 to take patrons to the casinos. Absolutely quaint and beautiful.

Oh my, I don't even know where to begin. This place is absolutely amazing. Joe and Kara are the…read morekindest and coolest B&B hosts. My boyfriend and I took a trip up to Central City as a little getaway from the hustle and bustle of living in Denver & staying at Skye Cottage was the best choice! We got to relax in a comfortable and cozy house, hang out with our hosts and their friends (y'all they're seriously so fun!), gamble a little, drink some tasty things, eat some top notch bbq (At Teller House- the restaurant Joe and Kara own), and spend some quality time together. It was a dream vacation and there's no doubt that is because of Skye Cottage. Bedroom: beautiful, homey, clean Bathroom: spotless, great linens, spacious Living room/dining room: quaint, cute, fun historical details Breakfast: YUMMY!! And pretty healthy! Hosts: The best!

When I travel to (the hill) to gamble at the casinos, I typically stay in Black Hawk…read more The Grand Z Casino and Hotel is where I found myself after driving up to Central City recently to try my luck. -- Upon registration, you receive (free play) money. To play here, I was given $35. Free Starbucks beverage coupons are the next benefit. - Comps for free rooms at their hotel make up the third benefit. I have nothing bad to say about the accommodations. The food at Cafe Z is rather tasty. I've already consumed my free Starbucks as well as a pizza and nachos. If you ever feel lucky, I definitely suggest coming here.

DECEPTIVE PRACTICES, DISCRIMINATION, AND STOLEN DEPOSITS - AVOID AT ALL COSTS!…read moreOh, If I could give this place zero stars, I would over and over and over. Our two-night stay cost nearly $1,000, and this hotel still decided to run a bait-and-switch scam to steal over $400 of my hard-earned money. Between the deceptive financial practices, the horrific customer service, and the blatant microaggressions, this was definitely the worst hospitality experience I've ever had. We usually stay at the Lady Luck, but we found a deal and thought we'd try this out. What a massive mistake. The games are nothing to rave about, either. The nightmare started the second we walked in. It was around 11 AM, and before we could even ask a single question about our reservation, a front desk agent named Kari snapped that we couldn't check in early, pointing to a "sold out" sign. Her attitude was snarky, dismissive, cold, and full of bare-minimum effort. We frequent Blackhawk at least twice or 3 times a month at minimum. However, with it being my brothers birthday weekend and he has never been to a casino - I thought a couple days on the mountain would be fun. My brother and I are Black, and my boyfriend is white, and the stark difference in how we were treated felt blatantly discriminatory. We all know what the predominant race is in this area. We should have known to turn around right then and there and stuck with what we knew. I booked through a third party site - which I have done countless times before. And you better believe we were treated like third class citizens. Prior to arriving, I called to find out the deposit. If you look on their website it shows no deposit. On the call, we were explicitly told there would be a total $150 hold total for both rooms. That was a lie. When we finally checked in, another desk representative, Mary Kay, swiped my card without ever telling me the final total. I only found out after the fact that she secretly authorized a hidden $205 deposit per room. Hiding a $411 pending charge until literally after a card is swiped is incredibly shady. Being from Texas, my brother unfortunately got altitude sickness during the trip. However, he completely cleaned up after himself. We specifically brought our own trash bags and Clorox wipes, making sure all trash was bagged and any trash was in the can. We had two double beds in our room and didn't even use the second one. I work in property management--I know exactly what "clean" means. The rooms were used for a couple of days like any normal hotel stay, but they were absolutely NOT trashed. We even took before-and-after photos and videos of the rooms because of the ridiculously high holding fee, figuring a little thing here and there wouldn't hurt, but knowing we needed to protect ourselves. We are going to enjoy our rooms if you are holding my money that we couldn't even use. Completely unexpected deposit and I only wish now that I had turned away. When we checked out no one was at the desk. It was rather early as I had to work, but still just before 9 nobody at the desk to checkout is pretty bad. No one emailed me a receipt. I had to call. Super sneaky. Turns out they had one r missing from my name when the clearly had my information with the correct spelling.. yet another thing that felt "off". I should have stuck with my gut. I could've received my credit for Hotwire and would've booked the two rooms at Lady Luck. When the pending charges posted today, I saw they kept the entire $411.88. I spoke with a representative named Holly, and then dealt with a supervisor named Tony "once he finished his lunch" I was on hold for nearly an hour total the three times I called to reach someone. Tony was incredibly rude, dismissive, lackluster, aggressively lying to me by claiming the rooms were "trashed" and took "longer to clean." Yes, we were in there for a few days, so of course it takes normal cleaning - that is literally what hospitality is. But using that as a fabricated excuse to steal a deposit is actual fraud. I will get my money back one way or another, and I will never recommend or stay at this horrible, swindling hotel. We will stick with Lady luck. We get our deposit back instantly. Grand Z and Maverick is a disgrace of a hotel/casino. With the Z Casino closing, they must be struggling financially, but you won't use unfair business practices with me. I am a licensed bettor, I know the ropes, and I am reporting this scam to the gaming board, my bank, and several other regulatory entities with my video and photo evidence attached.