Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

We took advantage of the HOT STREAK, COOL DEALS Ameristar promo for a 3-day staycation in Black…read moreHawk. It was nice to get away for a few days and see/do something fun. Some pros and cons from our stay (room 1014): PROS: - the promo included lowest room rate and $20 dining credit per day. A genuinely good deal for the price - the restaurant offers on site are pretty decent, varied, and reasonably priced for BH - staff was 50/50. Literally half were welcoming, knowledgeable and friendly, while the other half was borderline rude or incompetent - the amenities were a nice perk, including a rooftop pool, and two hot tubs (1 indoor 1 outdoor) - the room and bathroom were very spacious with both a shower AND a garden tub - there were public restrooms available in the hallway - the casino floor feels spacious and there is a good variety of slot machines and table games CONS: - Communication in general is very lacking: When we walked into our room there was no literature to showcase on site dining options, WiFi password, or amenities' hours/logistics. The room service menu is not available in the Penn app nor is much information provided about one's stay. We finally found a brochure at the front desk when we went to inquire about where to find a "do not disturb" hang tag (the app live chat was useless for any room information). Room service is upon request only, that info is also not available unless asking a front desk attendant. I requested a Penn play card for gambling, the attendant did not explain how to use it, so it took us two days to realize the card must be inserted in the slots the entire time you play to track usage. You can remove it only AFTER you cash out. - It's extremely frustrating to use the Penn play cards at the machines. We had to constantly try again and again as most readers do not see a card has been inserted. Some machines we completely gave up on... - The room was TIRED (both beds had mattresses which sunk from damage/overuse, both headboards had peeling faux leather behind the pillows, there was random scotch tape on the walls and some holes/dings, the toilet's door jam was coming loose from the wall, bathroom was not extremely clean (heavy dust coating on baseboards, hair on bathroom counter, etc) - Of of 6 elevators to the tower: 4 had broken LCD screens (making it difficult to determine at which level the car would stop), 2 made very concerning cable car noises (we begun avoiding them), all 6 were unsecured (guest key card access on cars was disabled; letting ANY casino patrons access the room floors) - the pool deck has posted adults only hours (daily 7-11pm) however, despite various staff walk through a dozen children were still splashing about at 8:30pm on Friday night - the vending machine on the pool deck was out of service and drinks ordered poolside through the QR code available on tables was not delivered to the pool deck (despite note of location in order) - the ice machine on floor 10 was out of order and no microwave was available in the rooms (or in the vending room) making it impossible to get takeout if one got tired of in house options. A microwave in the vending room would be a great addition - ambient music in the casino was great mid-week throughout until on Friday night at around 8pm it was set to blast and was along with the ambient slots noise it was no longer enjoyable. We left the floor shortly after - wait staff on the casino floor was scarce both on weekdays and weekends. It didn't seem they were circulating much, and when they did come by, they often skipped us (we are not big drinkers, so it was fine for us, but it left us feeling un-welcomed). Interestingly enough, for both drinks I ordered during my stay (handed a $5 bill for tip) I was asked if I wanted any change back :-/ - the floral scent that's pumped through the AC units on the casino floor can quickly become overwhelming and a bit nauseating. I understand casinos do this to cover up odors and have a 'signature scent' however a lighter less floral aroma may be a better choice Overall a good value for us (over low-occupancy days and with a good promotion) and a change of pace for a fun few days away from the hustle and bustle of city living.

Cashier/Card service people are very unprofessional and rude. I was there for a new card, the…read moreolder short hair lady would not even take my license from my hand when I tried to give it to her, she insisted I just put it on the counter and she took it from there. Please, find friendly qualified humans beings that makes everyone feel welcome. The lady was an older, short hair, and rude woman. I was in her presence around 4:30pm friday. Dinner was good, drink server was attentive, only problem was thIs cashier/card woman.

Worst casino I've had the displeasure of spending my money on. My boyfriend and I typically stick…read morewith the smaller casinos: Saratoga, Red Dolly, etc., But since we often stay at lady lucky we pass by the lodge all the time. I always wondered how it was. I no longer wonder. The staff is absolutely deplorable. They seemed to have some bias against my boyfriend who is a white male and I - a black woman. We checked out the lower level and then hopped on a couple machines on the upper before deciding to leave. There was hardly anyone there but we did notice a security guy sort of lurking. He hopped on his radio and before we knew it we were ambushed by a floor manager and security telling us to leave due to being "intoxicated " and that it's against the law to gamble while intoxicated. I was shocked to say the least. I had 4 inch platform heels on and we were quietly enjoying ourselves not bothering a soul. It's insane how rude they were with telling us to finish our drink and leave. Absolutely disgusting racist behavior. I will never ever recommend this casino. EVER. Stay away.

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

After checking into our room we discovered there was no power in our bathroom. Or hot water. We…read morecalled the front desk and no one ever picked up. We took cold showers in the dark. Then we discovered our window was open and it would not close all the way. And the AC in our room was not working great. It was not that hot outside. We then went to the casino which we found to be clean with friendly staff. Upon checkout we voiced our concerns to the front desk staff. They said they would notify management. We asked to speak to someone now. They put us on the phone with a manager. He was very dismissive and said there was nothing he could do. We have stayed in many Caesars locations and this one was by far the worst. Do not stay here. There are plenty of other options in the area

Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

If your visitor coming to the city, don't stand in front of the casino and try to take pictures,…read moreyou'll get runoff, or at least attempted to be runoff from the sidewalk.

Incredible find! We come for the opera each year and were tired of hotels. Chase Creek made our…read morevisit perfect; great opera and great lodging. Karen and Hal are warm, welcoming hosts. The house is inviting, quaint, very clean, beautifully appointed and each room offers wonderful amenities. We stayed in Sleepy Hollow. Very comfortable bed (love the comforter) quiet room, great cross breeze, beautiful view, updated bathroom with a jetted tub (also a shower with a shower head high enough for my 6 ft husband), plenty of hot water. Extra touches like the shared coffee bar make it a homey feel. Great breakfast; ours was palisade peaches, eggs Benedict with dill sauce and a blueberry muffin. This place is a gem!! We will be back.

This place is great, our first experience in a bed and breakfast. Did it on New Years Eve. Karen…read morethe proprietor was awesome and welcoming, the room( PolarStar) was clean, spacious and warm. Breakfast was amazing and the other guests were very friendly.

Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.

Our small group did a short tour with Emma from the local historical society. She did a wonderful…read morejob showing us the creepy artwork in the old hotel's bar. The stories were great and the architecture was wonderful. She conducts many other tours of local buildings for a modest fee. She is a good storyteller - highly recommended.

We were in Central City for the opera on a Wednesday at 2 pm. Stopped by the Teller House for…read morelunch. What a terrible mistake! The service is atrocious--people just had no idea how to do their job. The prices are ridiculous for what they're serving and the food is mediocre at best. We paid $11 for a 1 oz pour (!) of rosé wine (a bottle of which cannot cost more than $10); $23 for a "chicken cobb salad" with two sad, cold, and dry pieces of chicken, and whose ingredients came clearly out of a can; and $23 for pesto gnocci that was edible, but dull--and way overpriced! This place is a tourist trap. Sadly, there aren't many options in Central City, and Teller House knows it. I'd understand that the place would be expensive, but why do the service and food have to be SO bad? We recommend people bring their own lunch and eat in the opera gardens instead.

Amazing cottage, close to casinos and right in town. Short walk to beautiful shops and sight…read moreseeing. Very friendly staff. Bus that comes every 15 to take patrons to the casinos. Absolutely quaint and beautiful.

Oh my, I don't even know where to begin. This place is absolutely amazing. Joe and Kara are the…read morekindest and coolest B&B hosts. My boyfriend and I took a trip up to Central City as a little getaway from the hustle and bustle of living in Denver & staying at Skye Cottage was the best choice! We got to relax in a comfortable and cozy house, hang out with our hosts and their friends (y'all they're seriously so fun!), gamble a little, drink some tasty things, eat some top notch bbq (At Teller House- the restaurant Joe and Kara own), and spend some quality time together. It was a dream vacation and there's no doubt that is because of Skye Cottage. Bedroom: beautiful, homey, clean Bathroom: spotless, great linens, spacious Living room/dining room: quaint, cute, fun historical details Breakfast: YUMMY!! And pretty healthy! Hosts: The best!

This is a shout out to the amazing marketing team. My husband and I are regular gamblers at Grand…read moreZ and we like to play in the slot tournaments when we are in town and they are happening. David, Aria, and Kate are always so friendly and lovely to interact with at these events And help to make them enjoyable.

DECEPTIVE PRACTICES, DISCRIMINATION, AND STOLEN DEPOSITS - AVOID AT ALL COSTS!…read moreOh, If I could give this place zero stars, I would over and over and over. Our two-night stay cost nearly $1,000, and this hotel still decided to run a bait-and-switch scam to steal over $400 of my hard-earned money. Between the deceptive financial practices, the horrific customer service, and the blatant microaggressions, this was definitely the worst hospitality experience I've ever had. We usually stay at the Lady Luck, but we found a deal and thought we'd try this out. What a massive mistake. The games are nothing to rave about, either. The nightmare started the second we walked in. It was around 11 AM, and before we could even ask a single question about our reservation, a front desk agent named Kari snapped that we couldn't check in early, pointing to a "sold out" sign. Her attitude was snarky, dismissive, cold, and full of bare-minimum effort. We frequent Blackhawk at least twice or 3 times a month at minimum. However, with it being my brothers birthday weekend and he has never been to a casino - I thought a couple days on the mountain would be fun. My brother and I are Black, and my boyfriend is white, and the stark difference in how we were treated felt blatantly discriminatory. We all know what the predominant race is in this area. We should have known to turn around right then and there and stuck with what we knew. I booked through a third party site - which I have done countless times before. And you better believe we were treated like third class citizens. Prior to arriving, I called to find out the deposit. If you look on their website it shows no deposit. On the call, we were explicitly told there would be a total $150 hold total for both rooms. That was a lie. When we finally checked in, another desk representative, Mary Kay, swiped my card without ever telling me the final total. I only found out after the fact that she secretly authorized a hidden $205 deposit per room. Hiding a $411 pending charge until literally after a card is swiped is incredibly shady. Being from Texas, my brother unfortunately got altitude sickness during the trip. However, he completely cleaned up after himself. We specifically brought our own trash bags and Clorox wipes, making sure all trash was bagged and any trash was in the can. We had two double beds in our room and didn't even use the second one. I work in property management--I know exactly what "clean" means. The rooms were used for a couple of days like any normal hotel stay, but they were absolutely NOT trashed. We even took before-and-after photos and videos of the rooms because of the ridiculously high holding fee, figuring a little thing here and there wouldn't hurt, but knowing we needed to protect ourselves. We are going to enjoy our rooms if you are holding my money that we couldn't even use. Completely unexpected deposit and I only wish now that I had turned away. When we checked out no one was at the desk. It was rather early as I had to work, but still just before 9 nobody at the desk to checkout is pretty bad. No one emailed me a receipt. I had to call. Super sneaky. Turns out they had one r missing from my name when the clearly had my information with the correct spelling.. yet another thing that felt "off". I should have stuck with my gut. I could've received my credit for Hotwire and would've booked the two rooms at Lady Luck. When the pending charges posted today, I saw they kept the entire $411.88. I spoke with a representative named Holly, and then dealt with a supervisor named Tony "once he finished his lunch" I was on hold for nearly an hour total the three times I called to reach someone. Tony was incredibly rude, dismissive, lackluster, aggressively lying to me by claiming the rooms were "trashed" and took "longer to clean." Yes, we were in there for a few days, so of course it takes normal cleaning - that is literally what hospitality is. But using that as a fabricated excuse to steal a deposit is actual fraud. I will get my money back one way or another, and I will never recommend or stay at this horrible, swindling hotel. We will stick with Lady luck. We get our deposit back instantly. Grand Z and Maverick is a disgrace of a hotel/casino. With the Z Casino closing, they must be struggling financially, but you won't use unfair business practices with me. I am a licensed bettor, I know the ropes, and I am reporting this scam to the gaming board, my bank, and several other regulatory entities with my video and photo evidence attached.