A few months ago, we wrote a review of Gold Medal Services describing how we were grossly overcharged for an electrical service. It should be noted here that we were recently compensated for part of the service thanks to a company representative who understood our cause and diligently pursued the conflict. Ilene & Steven read more

Me and my wife are senior citizens with health issues. My air conditioning went down Friday morning. I called them and was given an appointment for the next day Saturday between eight and 12 then I get a phone call 8 o'clock Saturday morning saying oh she made a mistake. We can't get anybody to you until next week, really that's a breach of verbal contract to top it off. They sent me two different emails confirming my appointment for Saturday morning. I will never attempt to use them again nor would I recommend it. read more

Requested an AC unit service due to a foul smell from our unit first week of April Technician was great this poor review is not his fault. He needed to come back in 2 weeks to complete the service but I fully paid for the service. I have been rescheduled or cancelled over 4 times since and last week I took a day off of work to meet the technician and he was a no show (didn't even get a call from management). When calling customer service they were rude repeatedly and said that likely timeframe for a new service is August. I asked for a refund and they said no and then asked for an expedited service and they also refused. I have asked to seek to a manager 10 times int he last 5 days and no one has reached out. I am going to complain to the better business bureau as well. DO NOT USE THIS COMPANY. read more

We purchased an HVAC (a/c and furnace) system, and a water heater from Gold Medal in the spring of 2021. After initial contact, they couldn't get here fast enough. We gave them a glowing review for that job, however, when we needed them this weekend, all we heard were crickets. At 4:30 PM on Saturday, my husband discovered we had no hot water. Phone call to Gold Medal resulted in the representative giving us an appointment for 8:00 AM on Monday. Sorry, "no hot water", in my book, is somewhat an immediate need. I told her that Monday was unacceptable. Anyway, I advised that that this is a 2 year old water heater, and asked about their "on-call service tech". Well, she was going to get in touch with the on call service tech (who happened to be the manager), and see when they could get someone out to our home. I waited. And waited. And waited. Now, 17 1/2 hours later, I still haven't heard from them. Gold Medal proclaims "24/7 service". If they mean that their phones will be answered 24/7, then I guess they're right on the mark. "Service" seems like it would be at their discretion. I've worked for service companies; why bother having an on-call person when that person performs no service? I'd stay away from them. read more

Terrible company. Say they will come and are no shows. Last year same situation. Gave them a second chance for the air conditioning 59 buck special. Should not have. Lost 4 hours waiting. Last minute texted me they could send out a tech. What happened to the first one. Female I talked to was rude. read more

We are under contract for service every spring and fall. Every single time they cancel at the last minute or don't show up. After rescheduling several times (which we modified our calendar to accommodate) they eventually show up. Definitely will not renew. read more

Run away. They are lie to get jobs. They told us they were part of the green project to get the job and when push comes to shove they would not fill out a new form for the project and left high and dry paying $13k out of our pockets. Which we don't have. Now we are screwed. I will never use them again. Screw me once ha ha. Screw me twice I'm an idiot. I would give them a negative star but I had to give them one cause yelp made me. read more

Forget it - call someone else. Their "same day guarantee or its free" is a joke and not true. I called to have a gas line connection made to a new gas dryer for a tenant in a house I own in Toms River. Called on a Sunday morning, scheduled the appointment for Monday. They never showed Monday. When I called them, they "CLAIM" that they called and left a voicemail Sunday afternoon to cancel and reschedule for Tuesday because they had too many emergency calls. I was home all day Sunday with my cell phone in my pocket - it never rang. Further, I had ZERO missed calls and ZERO voicemails. The original operator told me "I'll transfer you to dispatch to reschedule, be sure to tell them you were never contacted so you qualify for a free visit based upon our guarantee." Meanwhile my tenant sat at home all day waiting for them and they never showed and they never called, texted, or emailed to reschedule. When I asked dispatch about their guarantee, dispatch basically laughed at me and told me "since our system shows that we called you to reschedule, you don't qualify for the free visit." I challenged them "well since all your calls are recorded for security or training purposes - please find the recording and play it back for me if you left the voicemail." "oh no, we can't do that. We definitely called, its noted in our system, so you must have just deleted it." Again, when I challenged them to play the recording of their voicemail back for me, they scoffed. Its a scam, they're rude, they don't honor their advertised guarantee, etc. I don't want anything free, I'm not looking to get something for nothing. But waiving the $89 visit fee and charging me for the rescheduled visit would have been fair. Nope - they just say they upheld their end of the agreement and I "must have deleted their voicemail", so my loss. Sorry - YOUR loss. Cancelled the appointment and went with a local guy. STEER CLEAR. VERY CLEAR. read more

I saw billboars ads around the area and decided to call them since we have no heat. I was given a time between 10-2 and then get a call saying they don't have the man power to help us out. How do you put up billboards and not have enough people when calls come in? Waste of my time! read more

They refunded me some money for services that were not up to par. Unit still wasn't working. Received partial refund check made out to me but the bank will not cash it as it has my sister's name attached to it (but not on the check itself). I was being nice to pay for my sister's service this winter because she had no money. Giving me the run around for 5 weeks. This is a shoddy way of doing business and they are acting like sleaze bags which shows their true colors. Stay away from this OUTFIT! read more

Stay away from these crooks.They bought Olsons heating and cooling and they are ruining that company's good name.They are overpriced...unreliable and will overcharge you to no end.They couldn't even make it work when they partnered with Costco.Horrible. read more

The worst!!! give me an estimate of $1000 to fix the bath. I called another company. They did it for 100 bucks these people just try to rip you off don't waste your time. read more

I had a clogged bathroom drain. I made an appointment and they told me they had nothing on a certain day so I could have any time I wanted. Then she tells me he will be here be here between 9-11am.... He didnt show up until the afternoon some time. Then he proceeds to snake the drain and breaks the pipe behind my wall. Basically tells me, "Oh well, you're going to have to get someone in to open the wall and see what's going on. Then you can call us and we can come back and fix it." Acted like it wasn't his fault and somehow I was responsible for paying for the repairs. read more

There serviceman do a good job when you have a problem, but My problem with this company is once you purchase there maintenance plan and they have your money they have me waiting 10 weeks before they will come out to do the maintenance . Your better off without one because they will be there in a day or two . read more

Earlier this summer I had a sump pump failure and Gold Medal was instrumental in coordinating the clean up and replacing the new sump pump with a battery alarm. The technician had quoted me an estimate for a back up sump pump as well as a back flow installation that would be connected to my ground water in case I ever lost power, my basement would not flood. After price checking, Gold Medal was very competitive so I scheduled the work to be done by them. I requested the same technician who was extremely knowledgable and friendly. The installation went as planned, totally flawless, he explained everything to my wife and even face timed with me to review the installation. I would definitely use them any time I have an issue. They have done right by me!! read more

Ripoffs. Used their A/C tuneup. First time they were 2 hours late and this was for a 4 hour window they'd given me. They came back and told me I needed a TXV valve and coil replaced for $4,000...and said since it's so much, I might as well buy a whole new A/C (their words, not mine). Got another price of $500 to replace this. They are criminal in their pricing. read more

This is the review anyone needs to read if they are looking for electrical, etc. service. I noticed one of my outlets outdoors wasn't working, & I went to their website (past 9 pm!), & they connected me with a great guy who set me up for an appointment the next morning! And the expert they sent, Andre McIntyre, was superb. He quickly figured out the problem & fixed it. A real pro. And I have used Gold Medal Services before, & I will use them again. I have read some of the negative reviews on here, & believe me, ignore them! They know their business & they took care of my needs quickly, efficiently, & I cannot say enough good things about Gold Medal Services! read more

Gold Medal screwed us! Waited 2 weeks for a service appointment, then they called the day before and cancelled the appointment.

Waste of time waiting for workers who do not show up. This is after signing up for an expensive contract in which they were to return for routine servicing. Wish I could get half of that money back since their priority on returning to that second call is zero. After they get your money, they move on to all their other more important customers: "We have customer with NO HEAT!" OK, then don't make appointments with customers for non-emergency service AND NOT SHOW UP! Rating: negative. read more

We've used Gold Medal twice so far, and we have taken a contract with them for heating and air conditioning maintenance. We switched from a service we had been using for years and were nervous about using a new company, but we found the gold medal workers to be profession all, on time, and respectful of our property. The technicians are knowledgeable and intrested in saving us money. We would highly recommend gold medal to other people. read more

Solid company...Patrick was polite and professional. From the minute they answered the phone, it was a pleasure doing business with Gold Medal Service. They kept me updated as to the time Patrick would arrive. Very courteous. Patrick did an excellent job and cleaned up the job site beautifully. I would use them again, and highly recommend Gold Medal Service. And, they come out fast....what I experienced before was first I had to make an appt to see what it would cost, then set up another appt. for the job to be done. We are all too busy for constant appointments...great company. read more

a/c wasn't working. called for repair. repair man arrives. looks at the furnace blower looks at the a/c compressor. he only looks with a flash light doesn't check any thing , never removes the service plate. said it would cost 2000.00 dollar to replace the blower motor. he never took out a meter to see if there was any current going to the motor. did not check the capacitor attacked to the blower motor. at this point we were desperate and agreed to have it fixed. then the repair man said its not worth fixing it. he states the unit is to old to repair and that we should upgrade the whole system. i refused to accept his advise. i got a second repair company to check the unit. after a extensive diagnostic check of the system. this second company found a faulty control board. even showed me the burnt out circuits. he order a new board and installed it for 500.00 dollars. saving our family thousands of dollars in repairs and upgrades. read more

Im really all confusing when i opens this page to write a review for Gold Medal Services located in bergen county and see all this negative Reviews. I needed to replace my hot water tank, didn't know where to go, cause my plumber for so many years told me there was shortage of tanks and that unfortunately the Smith brand i want was not available, he was pushing me to buy one less quality, so I called this company everything was so smooth, that still i can't believe i solved the problem!. The technician arrived, Charles LLallo, i hit the lottery with this guy, he not only offered me the brand i wanted he also installed a bunch of new pipes and ball tank, he came on time for appointment and was here next day 8 am sharp, to take back the old heavy tank, send me clear paper and receipt of the whole process, he was very proessional, explained in detail everything and answered my question. Im the kind of buyer that sometimes i feel guilty for not writing reviews to let people knows the truth about a good or bad product, but this time Im sooooo happy that i can't let it pass even though I'm having a busy morning today. read more