Went today to pick up my items and I haven't been there in awhile and noticed The Main Street is…read moreunder construction and I turned into where everyone was turning and making a u turn I clearly did not see the signs either arrows where to go so I entered the wrong way. I take responsibility for that part but didn't do it in purpose but then to have one of the guys run in front of my car yelling at me STOP STOP what are you doing to me. I told him I didn't see a sign and where was I supposed to go, he still insisted on still standing in front of my car yelling at me, I told him he didn't need to yell from inside my car instead of calmly stoping me coming to my window and just simply telling where to go. Clearly this guys is lacking customer service. I'm a very understanding person when it comes to customer service since I'm a person that wants to be kind to people in that type of job but not when they are being ASSHOLES like him. I get it gets busy and getting people in and out quickly but customer service is still very much needed in this place.

Being our family jeweler for over 21 years, I can't recommend Barnes enough. They have taken…read morestellar care of our daily and heirloom jewelry, and they haven't increased their prices over time. l live in NW Phx now, but I continue to make the drive because they are trustworthy, polite, and friendly (no matter who is there)! Sometimes they are able to fix something same day, and they polish up my wedding bands for no charge. I do find their estimated repair times are inaccurate (LOL...because they always call 3-7 days SOONER than anticipated!) :D One other thing I like a lot is that if you see one of their custom pieces, they put it in the system under your name (like a registry)...in case your special someone wants to surprise you. If I ever leave AZ, it will be hard to find another jeweler like Barnes!

Everything about this place is wonderful! I hate leaving reviews, but I even redownloaded Yelp to…read moreput a good word in. Very friendly; efficient; great prices. Will be back!

when we first walked into Haney's, Clint was a typical family man type person. We were comfortable…read moreright off. We were ready to get married but didn't have the money for a ring. He sold us a set of cubic zirconias. When we could afford it we went back and got a real set. we knew he was ready to retire. Next time we went in Clint Haney was there with the new owner, Rod. As we got to know Rod, we find he is just as nice and helpful as Clint. Definitely the perfect place to go for your jewelry needs. When you walk in you feel like family

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

In late November, my wife lost a 1 ct. old world cut diamond from her engagement ring setting at…read moreWalmart. Naturally, she was upset and since it was an inherited diamond with great sentimental value, it made the pain even worse. We located Tom via another website (A's List) and he made a next day appointment to appraise the loss for our insurance company's claim. The policy did not cover "wear and tear" and I was impressed with Tom's integrity that he didn't offer to change the appraisal. He correctly cited that the prongs had broke from wear over time. Fortunately, our insurance company did settle the claim in our favor, but the value was based upon an appraisal in 2002 and today's retail value was significantly more. Tom is a third generation Jeweler and he offered to locate an old world cut diamond via his family in New York, who specialize in estate sales. Within a week, he located a slightly larger old world cut diamond with near-perfect specifications that matched the lost diamond. The price was very fair and my total out of pocket expense was $500 to replace the diamond in a new setting. When my wife and I viewed the diamond the week before Christmas, we took several other diamond pieces to have the settings examined. Two items needed repairs and Tom performed them at no charge. The new diamond was placed in a better setting than before, but still using the original ring. Tom made a trip to his Chandler location to deliver it on Christmas Eve afternoon. I highly recommend using Tom's services. I have no doubts about his integrity, quality of repairs and his appraisals. He is very good at communicating via email and he responds to any questions rapidly. I would not hesitate to use his services exclusively in the future.

I had an appraisal done on a ring. Tom got me in fast, is friendly and professional, and provided…read morethe report in a timely fashion. Highly recommended!

Dan was great to work with I wanted to lab grown bling…read more He was able to source and set amazing certified diamonds at a savings over every other option. Super knowledgeable and great to work with. My new source for all my bling!

Dan is the best!! Went to see him to repair my ring. And he ended up redoing it in platinum and…read moreadding new side stones to make it new again. Avoid the retail stores and go see him to save money and he treats you like family!!

I stopped by to sell off a few of my High End Breitling watches. I was introduced to David Nelson…read morewho was very personable and friendly. We chatted for a while and talked about his business. He told me he gives every watch he purchases and full and complete service. He made a very good offer which I accepted. Check them out....

We had a great experience both buying and selling from Nelson Estate Jewelers. Randy is the…read moregentleman we worked with and he is very knowledgeable about the market and the products they have in house. He was patient with all of our questions and I left knowing way more than when I went in. We fell in love with a Neil Lane ring while shopping for something completely different and ended up getting it. When I compared it to prices at jewelry stores, jewelers outlets and even eBay, their price was between $500-2000 less. By far the best price and quality. They have a wide variety of new and vintage pieces. Don't hesitate to shop here!

They would not give me a itemized receipt that they replaced my ring with real diamonds she only…read moregave receipt of payment of 425.00. So I have no proof of she gave me so will be getting my ring checked and call bbb

Beware! Robo! I dropped of my ring here for a small weld repair. When I picked it up, the center…read morestone had been replaced by cubic zirconia. STAY AWAY FROM THESE THIEVES!

Fast services, good prices, quality work, very friendly people. I got a battery and watch band for…read moremy watch right await.

Great work, professional, and prompt service! Alfredo is VERY good, and reasonably priced... Highly…read morerecommended for watch repair!