Golden 1's customer service is non-existent. And their online interface is unusable. Closed my accts today, not worth the hassle. I was even escalated regarding my banking issue with no resolution. Do not waste your time with this credit union. read more

Just happened to you charge a service fee for every single thing they do where most banks will give you stuff free like so many money orders or cashier's checks per month just seems they charge a lot for every single thing they do for you read more

Went in today to get help with making a payment. The staff refused to help unless I made an appointment. The appointments were booked according to the clerk for 3 weeks, stating her branch had the lowest wait/least booked appointment schedule in greater Sacramento area. Just 2 years ago you could walk into a branch and wait to be helped in lobby but they no longer do this. I regret even wasting my time going to the branch. The branch was empty so I have no idea why they couldn't just assist me (company policy maybe or just having bad day?) She kept telling me to go to the website and it has information I need. When I asked what info I would need in order to make a payment her response was "the website will tell you" and insisted I make an appointment for help. Overall customer service left a really sour taste in my mouth. read more

Not sure about the previous reviews, but I've never had an issue with Golden 1. I've been with them since 2005. My money has always been fine and all my interactions with staff have been friendly and helpful. Have never had issues with this branch either. Free checking! Discounts for members at Kings games! Discounts at theme parks! read more

5 STARS for Service! The staff here are always courteous and helpful. I've had a few issues, of my own volition, like paying multiple ATT bills to my late mom's closed acct. Brandon, who's a manager there, actually called ATT and helped me get my money back and set up my payment to the correct acct. That was a while back. Today he came out of his office to re-pin my card, so I could get back to work. Kudos to all the staff! ps. I've never had a bad experience at any Golden 1 Credit Union. read more

Worst financial institution around, take your business elsewhere. I took a few hundred out of the ATM and went inside to exchange several twenties for larger bills. The cashier would not exchange the money because I was not a member. read more

Golden 1 is sometimes really great and in other ways, not so much. Staff are super nice at this Prairie City Road location (Safeway shopping center). Free checking is a bonus (though my other credit union tried to dissuade me from switching to Golden 1's checking because my old institution pays "interest," where as Golden One's free checking does not, however, as I told my old credit union, the "interest" only adds pennies to my account every month, while they also charge several dollars a month for checking) it was a no-brainer to switch to Golden One for free checking. Wait times at this branch can be a bit long, if people in line need more than just a quick deposit/withdrawl transaction. They should consider having more staff on duty, especially on Saturdays and around 4:00 pm-closing. Now the not so great: 1) Tried to apply online for a home loan, and their website did not work. It would not let me go forward, I think, because my husband and I do not share a last name. I could be wrong, but I could not complete the transaction, though I tried 3 times. Schools CU, on the other hand....online application went through immediately. 2) If you want to talk to someone about a home loan, you have to make an appointment, and expect to wait several days to get one. You cannot just walk in to your bank for your banking needs, which is not convenient. 3) They are constantly trying to force me to put my banking on my phone or link my phone to my bank account. I am VERY careful and protective about my banking info and I lose my phone too often to want to have anything to do with my bank account on my phone. They have held my online account hostage more than once, demanding I add my phone number to receive texts from them, and only when I went into a branch could I resolve it. 4) We recently needed to make a large, online purchase (several thousand dollars) to buy new cabinets. They could not/would not approve a 1 time transaction GREATER than $3,500, even when we knew the EXACT day and amount of the transaction. We used another card from a different institution. So, if you need basic banking and want free checking, they are great. If your needs become a bit more complicated, it's a lot more work on your part to get what you need. read more

Sadly we had a bad experience here yesterday. We walked into the teller and she had to call the account manager over since she was training. The account manager told us to come back tomorrow to fill out a form that would probably take 2 mins to fill out and sign. She said she had a customer waiting before us and I guess she was not able to help us at all on that day. Why would we have to come back the following day and not wait? Horrible attitude and she even recommended for us to go to another bank location - girl if your too busy to help your own costumers you should not be on customer service in the first place! read more

Golden 1 is horrible. Their communication needs improvement. I went to the bank 3 times, though I have a sick child to care for, only to open an account. I decided to take my business else where. In order to save time, I recommend you try another bank. I suggest Wells Fargo. read more

Awful. Super slow and had 2 people working. Worst branch! I came to get a new card printed. While waiting in line 5 people walked out. Literally 1 teller. The other lady did loans. Once helped she told me not to come at kimchi time again. 45 min total. Go to ANY OTHER branch. read more

i see a lot of negative reviews but i've had the most positive banking experience of my life with this credit union as a whole. i bank mostly at the prairie city golden one and the elk grove blvd one that's by walmart. theres a lot of flexibility with overdrafts, i've accidentally overdrawn my account and it was forgiven, i paid only what i was delinquent by. i was so thankful and happy. i did not have to ask for this, it was automatically applied. i would have just accepted the fee but you can't beat that kind of service after banking with wells fargo and b of a! read more

This is the first bad review I have ever written. I have been a Golden 1 member since 1994. I recently got letters in the mail about my "inquiries" on my account; which, I had not made. They addressed the letters to my ex husband and I. He was NEVER on the account. I called and explained. It continued to happen. So, I went into this branch and closed my account and my automatic transfer to savings. THEY TOOK THE MONEY OUT ANYWAY. It has taken forever to resolve getting my money back. I used to love Golden1. I would NOT recommend them to anyone anymore as I did in the past. read more