Last month I had a highly stressful day as I was getting rid of bags and bags of clothes from my closet. I had just about loaded my car with all but one bag. I locked my car and closed my trunk in order to quickly run inside and grab the last bag, upon coming out to my car, I searched all my pockets for my keys when I realized I left them in my, now, locked and closed trunk. I stressed as I had my car temporarily parked behind another car (because I was loading my car at my apartment complex where there is limited parking space). I stressed out, and called Triple A to see if someone could open the door to my Mazda 3 so that I could push the putt on to open my car (which is inside the car). Unfortunately Mazda 3 trunk cannot be opened with a key. Triple A informed me that an employee from Golden Bear towing would arrive shortly to assist me. In a matter of minutes a young man by the name of Hadi came out of his truck, asked the problem, and informed me that he had seen this problem before and that even if he had opened the door, I still wouldn't be able to open the trunk to my Mazda due to the Mazda 3's flawed design. He proceeded to open the door using his routine procedure. Once the door was opened, the car alarm was wailing. It had gone off for about 10 mins when he suggested that he disconnect my car battery while I problem solved. I called a lock smith, but they said they'd charge upwards of $200. While on the phone Hadi explained that he could try another technique. He did just that and succeeded in unlocking my car and opening my trunk. I was overwhelmed with happiness and relief. If it wasn't for Hadi, my human error would've costed me more than $200 during the already stressful Christmas season. His willingness to empathize with me, express patience, and problem solve helped me to successfully retrieve my only set of car keys and continue with my very busy day. Thank you Hadi and Golden Bear Towing Co! read more

woke up to a dead battery - Golden Bear arrived within 15 minutes, fixed the issue and I was on my way. Excellent and efficient service.

Did not experience using this towing service but they need to get drivers who know how to drive one of their employee truck drivers almost side swiped my vehicle I followed him all the way to the towing yard to report him also called them the next day to report them because there was a young lady who I assume was the dispatcher by the name of Luisa that only gave me his name apparently Manuel Saavedra she was on a call and she might of not reported the driver I have been a triple A member for many years and definitely going to let Triple A know about this incident! read more

Taking this guy to the better business bureau. The owner discriminated me. He was very rude. read more

I wanted to leave a review for the mechanic who came to help 2 weeks ago. I'm sorry I don't know his name but he was spot on. When he arrived at my house to charge the battery, he told me there was something else wrong and to take it to the dealer. The dealer replaced the battery and the next day it was back in the shop. Eventually the issue was fixed. Thank you for being so knowledgeable and caring! read more

This place sucks! Horrible customer service and terrible work done when replacing a battery. Would not recommend them to anyone. Hopefully AAA stops using them. read more

Never showed up for services as contracted by AAA. A 2 hour wait turned into a 6 hour wait. We were told the driver was in Temple City and the last I heard he was somewhere in Big Bear. The tow company had the nerve to tell me they weren't responsible. AAA told me they weren't responsible either. Both are useless. Poor service all the way around. AAA will get their own yelp review. read more

We called them at 9:00 and its now 12:07 still hasn't arrived to meet me & they said they would B here well over an hour ago !! Wtheck is wrong with companies that have poor customer service? I just called them and they actually had the audacity to say it will B another 30 more minutes! I told them no it will not because I am canceling this right now ‼ Don't ever call these guys for help ! 0-stars read more

Stay away from this place. I called bc I had been waiting for 20 minutes over my eta time. They didn't have my correct information so I told them I was done w the conversation bc I had to call my insurance co to find out why the incorrect info was given. When I called golden bear back w current info the guy who answered said " you said you were done w thus conversation" & hung up on my. It was rude & it did not make me feel safe what so ever. Who knows what else this nan is capable of if it's so easy to verbally abuse me over the phone. read more

My husband was recently towing our boat on the 60 freeway in Ontario with our kids in the truck. When the trailer got a blow out. We called Golden bear Towing and they we're there with in 20 minutes. Abood was super helpful and perfesional. Changed the tire within a few minutes and had us back on the road. I recommend Golden Bear towning for anyone in need of road side assistance. Thank you Golden Bear Towing! -The Gonzalez Family read more

AAA dispatch golden bear towing to me today although AAA said they would be there within an hour, I got an immediate call from their driver Justin who told me he would be there in minutes Once he loaded my truck He took the extra time to secure my vehicle safely and securely on the flatbed And unloaded it at my mechanic slowly and safely! Thank you for the service Golden Bear! I will definitely call you next time I need a tow read more

AAA sent this company to tow my car. GB towing driver was very careless and rammed into the front of the car damaging the radiator and front grille. No apologies or reimbursement from AAA or GB Towing. Worst service. read more

Called AAA and they said they are sent this company. The driver was lost, I tried and tried to give him directions but he kept saying "you're not here ". I gave him directions again and again but he said I can't find you. He was on the wrong freeway Idiots just idiots read more

The WORST towing company I've ever dealt with. I've been stuck on the side of the road for over an hour and a half. Their ETA was 30 minutes! Simon was completely rude when I called their office. I asked for the drivers name that called and was rude to me but he gave me a fake name instead of his real one just so he "wouldn't get in trouble." Terrible company. read more

COMPLETE AND UTTER BULLSHIT!!!! Car got towed from Rancho home to Ontario carmax and when I went to grab items out of car that I had forgotten I noticed all my paper work thrown on the floor! Carmax states thats how the car came , I have IPHONE CHARGER MISSING, Vape pens , money AND MY FUKN REGISTRATION PAPERS MISSING! Not to mention driver was late more than 3hrs kept giving me update about how he was 5mins away every 45mins I called to get an ETA! Worse experience ever getting my car towed! read more

Called AAA and they dispatched Golden Bear to review my situation, and likely replace my battery. Their truck arrived a few minutes ahead of schedule, and came with a call in advance to let me know their updated ETA. Jacob #848, was helping me today, and what a gentleman. Super friendly and kind, clean cut and professional, knowledgeable and patient. Battery check with their machine, replacement, and paperwork took all of 15-20 minutes maybe. Would highly recommend Golden Bear, and Jacob to help you out - totally satisfied and grateful! read more

Our car wouldn't start, and we were convinced it wasn't the battery, so we called AAA for a tow. Emmanuel from Golden Bear came out; he wanted to try a jump-start before towing us to the shop. He cleaned out the battery contacts, gave it a go, and we were able to drive to the shop. Really appreciated his help; I would recommend him if you are in the area and have this kind of car problem. read more

Excellent service Ali the tow truck driver very professional very kind very helpful I recommend five stars

Got a tow from a driver named Sam (Repo Man) today. He was very polite, attentive and incredibly professional. I'd definitely give Golden Bear another try the next time I wanted a tow because of Sam's attitude and professionalism. Oh, did I remember to mention that the driver got to my location in 10 minutes? Probably luck I guess. read more

I needed a tow today and Daniel worked harder than I have ever seen a person work to get my car on the tow truck and to its destination for me. Every driver that I came in contact with today was top notch, Friendly and professional. A++ read more

I wish I could put zero stars. AAA should cancel their contract with this tow company. Customer service is the worst! Literally, just cancelled my AAA service call without notifying me. Complaint filed with AUTO CLUB upper management. Do yourself a big favor and go somewhere else. read more

This towing company is completely unprofessional and do not honor their word. We arranged for the release of our vehicle for one price and when we picked it up, it was another price. When confronted with the difference in price, Megan said she wasn't given that information by her supervisor (Miguel). Before we arrived, I confirmed the reduction in price with Isaiah who confirmed the reduction with Miguel. Very bizarre. read more

My nissan xterra broke down and aaa came through. Super nice guy professional and he's a big 49ers fan like me . Super bowl here we come! Go niners. read more

Dead battery in the morning. Called AAA and they sent out a technician from Golden Bear Towing. Fast, friendly service. Jacob was very helpful with getting me on my way. I really appreciated the customer service he provided and the work ethic he took pride in. read more

Called them for a tow because the fuel pump in my truck burnt out and they told me they'll be here at 7pm so I waited and around 7:30pm I called because I'm here waiting and they guy told me that maybe I should call someone else because they're busy. Why make me wait in the first place. That's some bs. Wasted my time and just unprofessional!! read more

I locked my keys in my car called AAA and the technician arrived in minutes. He was quick, yet courteous. I could not be more pleased with the service! Thank you Bwalya you made my day! read more

This tow was handled by AAA and Golden Bear was sent out to assist me with my 1957 Bel Air and from the communication with them was fantastic and super quick and the tech they sent out was professional and was super careful and all the correct straps to protect and secure the vehicle, This was definitely a 5 star company and just wanted to give a shout out how your company and reps treat your customers read more

This company is very unreliable. My insurance used them to tow my car and they took 5 hours to pick up my car! They did that to assure they kept my car over the weekend to collect more money. Driver gets there and spews lies about why he was 5 hours late. Next time I will make sure this company doesn't get used for my car. read more

Car was towed here after my accident & sat at the lot for a week until my insurance company picked it up & towed it to their lot. Within that time frame someone stole my apartment gate remote out of the drivers side door & ate a gigantic chocolate bar that was in my trunk. (like the ones they have for Valentine's Day) WTF are you doing in my trunk? I called them & some dumbass employee assured it wasn't one of them. I told him it's between this lot and the other one. I already filed a claim against the other lot & I'll be doing the same with this one. Sorry ass workers. What goes around comes around. read more

I am so completely satisfied with the battery roadside assistance I received today from Jacob (#848) at Golden Bear Towing. He was SO much more than courteous, professional and polite that I was in awe. You don't readily find these qualities in the younger generation and very few have the work ethic Jacob had. He arrived very promptly, assessed the battery, starter, and alternator, and replaced my DEAD battery quickly and efficiently. The service I received as astounding and I cannot rave more about Jacob. read more

Had such amazing service today with Jacob. I got a flat tire and called AAA and they sent out Bear Towing. Jacob arrived on time. He was friendly, well groomed and took care of the tire quickly and he even put my items back in my trunk for me. His customer service was exceptional. Not something you see much these days especially from a younger gentleman. Thanks again for helping me today Carolyn DeKoven read more

My daughter called AAA to get her car towed to a repair shop,( that she knew was closed because of Labor Day.) AAA said it wasn't a problem that the shop was closed. The shop is 15miles away, as this shop is a friends shop. They dispatched Golden Bear Towing, out of Montclair. The driver, BENJAMIN showed up, loaded the car, & was given a good tip, & a Ice cold bottle of water before he left by my daughter. Approx 30mins later, he called my daughter, and said, there's No one here to give the keys to. My daughter asked him to leave the keys under the seat, which he replied, " I can't" My daughter then asked if he could bring the keys across the street, to where her husband works, again, " I can't" he then told my daughter that she has 15mins to pick up the car, before he would tow it to his facility, & she'd have to pay a fee to get it out! She explained, that even if she had another car, which she don't, it would be impossible to make it from her house to the shop in 15 mins! That meant nothing to him! I was able to get my sister in law to rush to pick up the keys. I called AAA to complain, & they were Very apologetic, and said , that was unacceptable. You CAN leave the keys inside the car, AAA has other towing companies that do it All The Time! This guy gave my daughter practically No options. He really had No compassion for my daughters situation. And to think that she was kind enough to give him a tip, & cold water!!! What a jerk! read more

EXCELLENT SERVICE! My bad I ran out of gas. Called AAA and they sent Golden Bear. The driver's name is Wally. Olympic Triple Gold Medals for being prompt, hitched my car to the flat bed with care, the tow truck was super clean and smelled like "new car" inside. Wally was a genuine chill dude. And I will ask for Golden Bear by name the next time I call AAA. Thank you and have a nice Labor Day Weekend! read more

When the battery is low light came on in my 2018 Toyota Corolla on Sunday (fortunately, as I was pulling into the garage), I decided to wait until Monday to activate my AAA membership, which I've had since 1982, for the first time this century (only the fifth time ever because I take care of my cars, and I rarely drive). The AAA operator told me that someone from this company would arrive at my home in Claremont at 10:51, which was less than an hour after my call. She was off by about ten minutes. Battery installer Jacob arrived early. Even better, he was polite, friendly, and calm, which is helpful to nervous customers who know nothing about cars. Jacob was also efficient. He had the battery replaced quickly while I waited inside, avoiding the heat. I was momentarily worried a couple of hours after he left because I didn't think to check to see if the low battery light was off. When I stepped into the garage and saw it wasn't, I called this company. Jacob wasn't available, but both the lady who answered the telephone and the technician who explained what was probably happening were courteous and patient. Of course, this morning when I started the car and pulled out of the garage, the low battery light went off, and all was well. The quick, efficient service I received in my garage (the first time I didn't drive to a dealer or auto repair facility to purchase a battery) was worth more than I paid. I'm happy I kept my AAA membership all of these years, and I'm even happier they sent Jacob of Golden Bear Towing to install a new battery. Thanks, AAA and GBT! read more

Vehicle as towed here by CHP after an accident. They made it impossible to get my car out of their possession. Showed and provided all evidence it was my car. Including pink slip. They had no trouble charging $$$ everyday that it is in there possession. TOTAL FRAUD to keep charging fees. read more

If I could give negative stars I would. This company was sent to me via AAA twice in the matter of a week. And on both occasions it was horrible service. Let me start with Saturday, I received a text over a hour before the truck got to me. When I called dispatch told me that someone would be to me in 15 minutes. Within that 15 minutes I had the driver call me and tell me he would be arriving in 35 minutes. How is this okay? Where is communication? And today Thursday, I go to leave for an appointment and my car won't start, AAA send out Golden Bear AGAIN. Figured everyone is entitled to off days hopefully today is better. The driver arrives, and before his truck is park he is diagnosing my car because it won't start. I asked him if he could test my alternator, and instead of telling me because my car won't start he can't test it. He proceeded to tell me that he has been doing his job for 3 years and he knows what he is doing and I am not a mechanic. And in me trying to make my defense, he was like do you need a tow or not? I was like yes I do but I need to call AAA and can you please test my alternator. At this point he gets upset and tells me he is cancelling my service call, hops in his truck and calls his dispatch. Sits in front of my house and verbally harasses me because I questioned him, leaves me in tears because I am just dumbfounded on how he is employed. I receive a text asking me if I was not satisfied with my service to call them and ask for Siamon. Well I called asked for a supervisor or manager. The person the answered the phone advised me he was in charge, so I proceeded to tell him what happened. And how disappointed I was in service both days. He told me he knew the story and he knew what I was trying to do. I asked him what he meant, and that was followed by him hanging up on me. If this is the way you treat people on service calls, I would imagine how people are treated if the called you directly for service. I SERIOUSLY hope that AAA rethinks their contract with you and doesn't renew it. read more

Probably one of the best experiences I've had thus far. My car battery has died on me 3 times in 3 days, and I completely forgot it's under warranty, I simply assumed I was causing it. None of the other towing companies ran the report on my battery, BUT JOSE, from this towing company did, and then proceeded to replace my battery and ensure I had all of the answers I needed going forward. I love AAA, and the companies they contract out to are definitely okay, but Jose was pretty awesome so he deserves a yelp review read more

I got a flat right by my house and luckily made it home . I called triple aaa and they said I would be contacted by the shop soon as they are dispatched 3 hours later I got a call from a driver saying he would be there . Great when he got here it was taking a really long time to change after him working on it for like half hour he said his jack broke and I will have to wait for another driver . Ok fine he changed I was able to get going thank god o didn't have to work that day . So today we go get my new tire and the spare tire hoist was not there so now I can't put my spare under my truck I called the shop and Simon who is total unprofessional rude and lack customer service said why would they steal it and they don't have it . I don't think they stole I think they carelessly misplaced it . He said I had to call aaa to get the Order So now I'm calling around looking for the order number and he said I don't make sense nor will replace what a dick . read more

I am a member of AAA who called out Golden Bear Towing to charge my dead battery. Anthony was the service rep who arrived sooner than I was told. Was very polite and efficient. Got my battery up and running in no time at all. Thank you Anthony for your excellent service. read more

Kyle was awesome when I had a flat. Very professional, friendly and got me up and running and back on the road in no time. Literally, I think it was 30 mins from the time I called until the Time I said thank you/goodbye. Great service and I highly recommend! Thank you for everything Kyle! You and Golden Bear Towing are awesome! You saved the day! read more