Moses just picked up my car and he was super friendly. Honestly, the best Tow Truck driver I've ever come across.

My poor mom woke up to a super flat tire when she was trying to leave for work. Not like cold weather tire pressure light flat, but like super super visually flat cause a nail was probably in it flat. My mom has lived a blessed life where my dad takes care of everything for her, but he had left for work already so naturally she woke me up to deal with it. I pulled up my trusty AAA Auto Club app, entered the problem, the gps location, the car year make model color, etc. The ETA was about 30 minutes, which is pretty good for AAA. As soon as I put in my request, Josh called me and said he was about 5 minutes away. Oh wow!! That is super quick!! Definitely record breaking AAA response time for me. By the time I got out of the house, Josh was there with the Golden Bear Towing truck and a trunk full of neatly organized handy tools. Covid Safety - Wore face mask and gloves. Kept 6 feet distancing. Very respectful and aware of Covid Safety. I asked Josh to put in my mom's spare tire, since inflating it will not help if there's a hole in tire somewhere. He was super professional and informative. My mom was amazed at how fast it took him to swap out the tires. There was clearly a nail in her tire, but it's in a patchable spot. Josh even put in some extra air into the spare, since it has been chillin' in the trunk for so long. We were told not to drive above 55 mph, but that the spare can go 100 miles. No problem at all. My mom drives super snails and our tire spot it only a few blocks away. We super appreciate Josh's help at the super early hours of the day. I will definitely give him the best ratings possible if AAA reaches out with a customer service survey. read more

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Just had a tow by Chris of Golden Bear Towing. He was quick, pleasant and efficient. Thank you Chris. He kept me updated.

As a AAA member for over 61 years, I was impressed with the professional quality service by Golden Bear Towing. I called requesting a new battery for our car. Jacob arrived within 1 hour, was well groomed, very polite and went straight to work. He service the car to ensure that the electrical system was in working order, then installed a new battery. He doubled checked his work so you would never know the battery or wiring was disturbed. He was done in about 30 minutes. All at a price less than doing it myself. Jacob was an excellent example of the type of professional you hope comes to help your family members. Excellent service and a professional manner. read more

Today our driver was Moises . Great guy. My boys car was in a car accident and with it being damaged he was very gentle and sensitive with the vehicle thank you he's a great worker read more

Very reliable tow company. From initial phone call to pickup to delivery of vehicle, each person I interacted with was friendly, efficient, and helpful. Received timely updates and phone calls to update me on tow trucks estimated arrival. Moses was my tow truck driver and he was so friendly and quick! He took great care of my vehicle. I would definitely recommend using Golden Bear Towing to anyone and will use them again. read more

On a hot Sunday afternoon, in LA traffic, the last thing you want to see is your vehicle's tire pressure light go on. Thankful that Robert from Golden Bear Towing was dispatched, arrived within 10 minutes, plugged (not patched...there's a difference I learned) the hole in my tire, and had me back on the road in less than 30 minutes. Made it to the Dodgers game in time! Thank you Robert for your timeliness, professionalism, extensive industry knowledge of tire repairs, and as a Dodgers fan yourself, could appreciate my predicament. I especially appreciated his answer when asked if he would trust a plugged tire on his grandma's car, and he responded that she has two plugs in her tires! That's good enough for me! read more

Golden Bear Towing - Towing Near Me - Montclair, California

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I can't say enough great things about this towing company, and a huge shoutout to Ben, the driver who helped us. From the moment he arrived, he turned what could have been a very stressful situation into something much more manageable. Ben was not only incredibly competent but also extremely kind and patient, explaining everything clearly and ensuring both my vehicle and I were in safe hands. His professionalism really stood out, and it was clear he took great care in handling the tow. I highly recommend this company to anyone in need of a tow, and I'm especially grateful for Ben's expertise and thoughtful care throughout the process. read more

As usual they did an outstanding job with my car ... got here early (AAA said an hour) they were here in 15 minutes . Very professional and carful with our property . These are my go to guys ... thank you read more

Car died in traffic. Arranged towing through AAA. Was able to get car to start and moved it to parking lot. Carlos located us and took FANTASTIC care of our car and got it to the dealer zipity quick! Now for the GREAT stuff. Went back and forth with their dispatcher and she couldn't have been more friendly, professional and, most importantly, calming. Great to work with her and she made a frazzling situation into just a "ca ca occurs" (shit happens) and things are just going to work out fine. HIGHLY RECOMMENDED!!! read more

No stars if I could. your driver Jacob I wasn't not given exceptional service nor did he meet any expectations. When you are contracted with aaa that is a privilege, you're the face and representing BOTH companies aaa and golden bear towing. When you pull up to a customers vehicle to assist them with their needs you should 1 introduce yourself check the proper documents as needed when I asked him if he needed to see my ID & card he totally brushed it off and said ok when not even looking. 2. He's on the phone with someone the whole time. 3. He opened my car door just walked away he just came off very rude on not welcoming whatsoever. I work for ins company, Ive also worked for body shops who own towing services and were contracted with AAA and this guy needs work. He's very quick at what he does but if you can not be polite and acknowledge someone's presence being in the field he is coming into contact with so many customers everyday then this isn't the correct job for him. People are already having a crappy day dealing with whatever situation they're in where they had to call aaa to being with... why add to that? Have a smile on your face and greet your customers that's the absolute least he could do. read more

Golden Bear is a excellent company to work for. Willing to train, Great attitudes , good people reliable and gets the JOB done in a safe manner. read more

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the aaa put in my call as a t3 and golden bears dispatcher refused to send a tow truck until it was a t6. soi even called the aaa dispatch number to change the t code. mind you i used to work for ics 734/735 and ics 780/786. i still keep in contact with my old coworkers. the aaa dispatcher should have put it in as a t6 not a t3. now the dispatcher at golden bear was not trained enough to know what to do with my call. they couldn't even call aaa dispatch number like i did. mind you i have been out of aaa roadside for 2 years now. talk about lazy dispatchers. i used to be a dispatcher and bsp. the aaa driver diego was great. amazing job to him. give him a raise asap. as for the dispatcher at golden bear towing she needs more training. read more

Juan was our tow truck driver. He was very courteous and extremely helpful. Thank you so much.

I just got done dealing with this company, unfortunately it was not a pleasant experience. I'm a AAA member and these guys were my roadside assistance tow service. Upon arrival the tow truck driver passed my vehicle then called and when I said "yeah, you just passed me" he rudely replied "WHY DIDN'T YOU WAVE ME DOWN?!" He was going the opposite direction and had a shade visor on the driver side window so I couldn't even see the guy. Once he did arrive at my vehicle he was wearing giant Full visor sunglasses that looked to me would give him lil to min range of vision which is why I believe he missed my vehicle. He then proceeded to tell me about a mechanic HE had that could look at my car that was "behind the shops/businesses" down the street. I decided to stick with the shop I had already chosen and asked how much it would be since that particular shop was roughly 2.8 miles over my AAA alotted 7 miles. He told me about 30$ he left with my vehicle and I drove another vehicle down to meet him. After arriving first I proceeded to talk with someone about where to get the vehicle dropped off then went out front to the street so I could guide the gentleman in and tell him where to drop off. After about 10 min he called me stating he was already in the back and where did I want the vehicle left, I walked around to meet him where he told me it would be 30$ for the tow and asked cash or card. I went with card asking if I could get some paperwork or a receipt and he just said " Oh, they'll send it to you" I wasn't sure who "they" were so I went ahead with my business. I then began driving home and called the company asking about my receipt since the driver gave me nothing and just left, the customer rep told me it would take a few minutes and he had to right it up, he asked for my email address and I asked how much they charged per mile? 10$ a mile is what I was told and asked if he was gona send it to me while I was on the phone? He said "no, I have to get the info from the driver" or something along those lines and we hung up. I then drove to my closest AAA location because this experience was starting to feel real fishy, I checked in and the gentleman from Golden Bear Towing called me back asking me for my car info. At this point I got really suspicious, as he should have had all my info. If not from the AAA call, the driver should have sent "them" that once he took my payment. So I replied "don't you have my info from the tow?" To which he replied "yes but I want to make sure I have the right vehicle" So I asked "what vehicle do you have?" To which his response was very rude as he snapped back "DO YOU WANT YOUR RECEIPT OR NOT?!" When I asked what's with the attitude he said he was trying to help me and I just told him it's fine, I'll be handling this through AAA. If I ever need a tow and a Golden Bear Towing shows up I'm waving them off and starting to push, NEVER AGAIN! TLDR; do NOT use Golden Bear Towing unless you want a shady tow service experience and to get yelled at. And I still haven't received a receipt, AAA said the tow is still pending read more

Worst service ever. Called triple AAA and was set up with this tow company and 3 hrs later still no service. Called dispatch that the woman had the worst customer service ever and then lied and hung up the phone during mid conversation. Company definitely needs to have a conversation with this individual. read more

Please for the love of God don't trust these people. I called them at 8:40 pm and they told me that I would be sent a tow truck in 2 hours. It is now 6 hours later and we are still stranded. After 6 hours this company decides to "cancel" our service call because their driver "got sick". They were very unresponsive and left us stranded. The most unprofessional towing company I have ever dealt with. Please save your time and money and call another more reliable source. read more

For me having to be towed at 3 in the morning Moses really made me feel comfortable and safe, it was so cold out and he immediately told me to get inside the tow truck to keep warm while he loaded my car. Talked to me the whole way to my home to drop my car off and made me feel like I've known him for years. Thank you Moses and golden bear for this excellent service . read more

Moses was fast and efficient. He even offered to wait with me until my ride arrived!

Requested Lock Out service through AAA w/ 30 min ETA. The first guy shows up casual, polite and without a care in the world but no basic tools (Slim Jim) to open the car. Dispatch politely calls me to let me know a 2nd driver is coming with a 30 min ETA. I called back over an hour later and they let me know the 2nd guy just came on duty. Another "30 min". Driver calls me later and said his ETA is another "20 min". 2nd driver was cool & opened the car. Good news; everyone was courteous. Bad news; 100% bad service and excuses. Not the first time with them on the repeated delays and wrong tow equipment. read more

My car wouldn't start and I assumed my battery was dead and needed a new one. Jacob (#848) was out within 15 minutes. He was honest and said it was probably only the battery terminal that needed cleaning. He ran some tests and checked the starter and alternator and saw that all was well!! We have had a bad experience in the past with another company that was sent out and the tech gave us wrong information. When I took my car to my mechanic, he knew what had happened and explained that the tech hadn't wanted to go through the hassle of going and getting the battery I needed and coming back to install so the information provided to me was false. Thank God for an honest mechanic or I would have been out 100's of dollars for uneeded repairs. Jacob was friendly, honest, quick and performed his job with a very high level of professionalism. He even had a mask and gloves on for Covid. I hope his employer knows what a great employee they have and treat him with the respect due to him. Thanks Jacob!! read more

Golden Bear Towing - Corroded battery terminal - Towing Near Me - Montclair, California

Daniel was the best. Great job treated my car with super respect and the office people were great also. They called to make sure things went good, absolutely great customer service. read more

Golden Bear Towing - Towing Near Me - Montclair, California

I had a flat tire due to a nail which I discovered after dropping off my daughter at school. Called AAA and was dispatched Golden Bear Towing. Jacob (#848) arrived within 10 min and braved the school traffic to get to my vehicle. He was professional, friendly and efficient. He had the flat tire off and spare installed within 5 minutes! I am TOTALLY Satisfied!!! Thanks Jacob!!! read more

If you have AAA try not to break down off the 210 freeway in Montclair Upland area they use this company Golden bear towing company that I believe only has one truck running I have been waiting in 102° weather for two hours for a tow and counting. I tried calling the tow company after the first hour no answer. Kept on getting texts from AAA's AI saying the time was pushed another 30 minutes then another 30 minutes I finally called AAA to see what the heck was going on and they said it would take another 30 minutes. Really considering not renewing again with AAA I have been a member for 22 years and I think his marriage may be over. I receaved a call at 9 pm buy the driver that he was on his way, but by then i had hired a customer from the gas station with a tow bar. Had to pay $100 for his service. Ill see if AAA will remburse me. read more

Called for battery service. Replaced the battery at my decision but service was terrible. Problem 1. Technician stood on the new battery to reach the old battery for removal even after I offered him a step stool. Problem 2. Technician lifted out the old battery and replaced it on the unprotected fender of my Jeep (WTF). Problem 3. Technician didn't clean up the battery terminals that had obvious corrosion and when I asked him why he said "I don't have any tools for cleaning the battery terminals " (again WTF a battery technician without basic training and tools). Upland read more

An in-depth list of reasons why this is a horrible and unfair towing company: -hours are limited from Monday through Friday 8 am to 5 pm -cars cannot be picked up on weekends so you'll still be charged that daily storage fee -will charge a full day even if it's 8 am. -charged an accident fee when no accident/damage happened to car-- instead driver gave up keys to police to go to hospital because of illness not any accident involved -will not release car to family member even if very ill in hospital and has given verbal approval, contract approval, identification, and spare key -will only release car-- if registered car owner is deceased-- to the child with the same last name (Why same last name? What if we have single parents or changed the last name in marriage or by own will?) -does not contact manager directly so you have to just wait there until he returns-- but they have no idea when he will return -manager shows no empathy and stated "just in hospital" -expensive, expensive, expensive read more

I had to tow my car to a service shop. After calling AAA the tow service I was connected with was Golden Bear towing. Their dispatcher gave me a call. She has such a beautiful voice and wonderful spirit, I swear it felt like checking in at a spa! Honestly she could do voiceover work and make a ton of money! She was very professional and made sure to confirm my information as well as the information where the car was going! Immediately after I was contacted by the driver. He showed up with a smile and was very professional also! I am not sure who owns this company but they do an excellent job of making sure they are well represented! I hope they do fun things for their employees and treat them as wonderful as the employees treat the customers. They were a true example of the long forgotten art of GREAT CUSTOMER SERVICE!!! This is a towing service that left me feeling like I was checking into an upscale VIP event!!!! Great work guys! read more

Almost killed myself because the driver in truck 04 couldn't wait to merge so he had to cross a sold while and nearly clipped my truck. He then proceeded to speed up to 90 so I couldn't catch him but traffic had other plans. When I called to complain and told the gentleman what happened he just hung up. Great job guys keep up the shitty work!. read more

Golden Bear Towing - Towing Near Me - Montclair, California

I can honestly tell you I have never been so disgusted by a dispatcher before. My grandma used them and they broke her door door handle and left her stranded in her car for hours. After finally, contacting them to resolve the issue they come to take a look at the door handle and vehicle.I was instructed to call back to figure out my next steps of repair were whe, a gentleman on the phone starts screaming at me and hangs up. I call back for manager name to speak to someone else i get yelled at again and hung up. I would recommend to not use this towing company is you like your sanity and all your door handles. If i could give this place no stars i would. read more

I want to begin by saying I'm not writing this review out of spite of the company but to provide other users a picture of what this tow company is like. On May 5th, I had a flat tire on my motorcycle. I called AAA for a tow. Over 3 hours and 2 tow requests later, a flat bed from Golden Bear towing arrived. I helped the driver push the motorcycle onto the truck. He started to strap the bike down. He then tells me he wants pull off the freeway to further strap the motorcycle down. He exited the freeway and I followed him in a car. Halfway down the exit, I saw the motorcycle slip and tipped over. He made some phone calls and another driver came and showed him the correct way to strap the motorcycle down to the truck. They advised me to call Golden Bear towing the next day and ask for the manager named Simon. The first driver then proceeded to tow my motorcycle to my home. The next day, Thursday, I called Golden Bear and requested to speak to Simon. They told me that he is not in the office but he will be in the next day. They took a message from me for Simon. I gave them my information and an explanation of what happened. I called the next day, Friday, and they said he came in but had left for the day. I left another message to the receptionist who advised me Simon will be in the next day. I then tried calling again the next day and experienced the same result as the previous day and was advised that Simon won't be in the office during the weekend. The following Monday, I called and spoke Miguel who introduced me to as the supervisor. He said he is aware of the situation from the messages I left the previous week. He went ahead and arranged a pickup for my motorcycle the next day (Tuesday) between 8am and 12 pm to take to the dealer for an estimate. Come Tuesday, at around 2pm, I called Golden Bear asking for Miguel. The receptionist told me he is on lunch and to call back in an hour. I called back an hour later and the receptionist told me Miguel had left for the day. I felt the tow company was giving me the run around so decided to get AAA involved. It took over 3 months for the matter to be resolved and my vehicle to be repaired. The incident wasn't even resolved with the cooperation of the towing company. AAA towing services end up reimbursing me for all repair costs. Unfortunately, I won't be reimbursed for all the time I wasted towing the motorcycle around for estimates requested by AAA, and reporting to the dealer. If you use AAA in the Montclair area, and they try to send you Golden Bear Towing, do yourself a favor and request a different company. I'm not saying you'll have a bad experience like me, but it's probably best you avoid it if possible. As you can see, this is not the first negative review given to this towing service. read more

Golden Bear Towing - Towing Near Me - Montclair, California

I was in a real jam, and these guys helped me out big time responding to a call from AAA. They were fast, friendly and professional, took great care of me. Couldn't ask for anything more. read more

Fast response. Very helpful and professional. Definitely recommend and will use again. 5 stars!

Dispatcher was very good. Not happy with driver. He act like he never towel before. I had a blow out in my truck back tire. We were a open parking lot and he had a flat bed truck. He could have line his truck beside mine, but no , he drove my truck backward a little to hook the truck and pull. Leaving my motor on just in case to drive it back more. Wait it gets better. Got to my house and like it in my drive way. He parks his truck and says to drive it in the street, just the rim and drive it in the drive way. I told him if he did that then he will buy me a new rom tomorrow morning. The he desided to back in my wide drive way. I waited 1hr 45 min for him and I had to whistle for him because he was going into apartment complex area and I'm in the liquor store area. Bad very bad experience homeless everywhere gotten dark fast I was not happy I would not use that tow service read more

Terrible service. The dispatcher had no communication with us. She said tow was though to take 2 hours, fine I get that. But if we call at 9:30 and by 11:30 we still haven't received an update or a "hey we're running late" is just unacceptable. We call in and she said at 12 that he was just changing a tire in town already. We ask if we can get his number for an ETA but the dispatcher states she can't give it to us but he will call us??? Doesn't make sense. Here we are 1am and barely are being towed home. Not a good way to do business. But I hope reviews speak for themselves. Tow truck driver was very nice. read more

Yelp needs to offer the option of ZERO STARS. Golden Bear doesn't deserve a star. They deserve to lose their contract with Auto Club of Southern California. Our truck was towed to our home from La Verne to Covina. We asked the driver to give the keys to our older son when he arrived. Being a typical kid he made his younger brother go collect the keys. When he went outside he witnessed the driver break the mirror when trying to unload the truck. When the driver noticed my son he told him he could go inside and wait. He proceeded to drop the truck and managed to make the mirror look like it was fine. He left the keys on the seat of the truck unlocked and on a public street *#%@ HE WAS TOLD TO HAND THE KEYS TO OUR SON. When I got home I find the keys to the truck in the truck!!! Move the truck into the driveway. I needed to get something from the passenger side, when I closed the door the mirror fell off the door (pics). I called ACSC the next day to ask who was going to repair my mirror. They asked that I try to resolve with tow company first. I have been trying for well over a month to get this resolved. Now today I get a supervisor at ACSC who proceeds to make a conference call between both parties and Miguel at Golden Bear has the nerve to start arguing with me saying I needed to call him and tell him I emailed a quote to him. He was beyond rude and has absolutely no idea about customer service. Then he began to tell ACSC that my husband told him I bumped into the mirror which is a flat out LIE. DO NOT ALLOW THIS COMPANY NOR THEIR ASSOCIATES TO TOUCH YOUR VEHICLE. My 34 year membership with Auto Club is due for renewal in 3 days and I think for the first time in 34 years I will be researching another company. read more

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Good afternoon Salah. Yesterday, I called AAA to ask for a tire change in Upland. The technician called me at 4p saying he would be closeby within 6 minutes to the street I parked due to my flat tire. He didn't show up. The latest update was 4:30p. I had to cancel and get a ride to a work event that I was already late for, started at 4p. This was uncool, especially on one of the hottest day. Not happy. read more

Got into a EXTREMELY bad car accident Jan 21,24 and get towed my vehicle since it wasn't drive able. They still gave mh car after 3 days my insurance has been wanting to pick it up already but they are giving us a hassle. read more

Poor customer service by Miguel the manager. Rude,impolite, and zero manners. Stay away!

If I could give this a lower rating I would. When waiting for a person to help us, they had said they were nearby but left us waiting for over an hour. When the tow arrived, he knew and saw that the ground was uneven but decided not to move to flatter grounds to pick up the car. Since the car was lowered, he failed to pick up the car and and cracked the front bumper in so many places. After it cracked the first time, he started the point out that it wasn't his fault since the ground was uneven. Then as he tried to move the car more up on the flat bed, the bumper cracked even more almost completely ripping off the mounting points and then he proceeded to blame the driver that was inside who was trying to help move the car. The person who was helping was unprofessional and had no sense of remorse and proceeded to blame others who were helping. read more

I haven't gotten a service from here, so I can't leave stars about that. However, I can rate them on their driver who I just witness almost cause several accidents while driving down Central. I was one of the cars that had to swerve out of his way, inches away from the center divider with my newborn baby in the car. He cut off several city busses, honked at cars, ran lights, and drove down the center of each lane. I eventually turned to go home a different way because I was terrified he was going to hit me. His truck number was 90 and license plate 77760E3. read more