I had gone to Timothy Grant Jewelry to see if they could help me replace a battery for and…read moreinexpensive watch. Other jewelers had said it wasn't worth it and to just purchase a new one. The personnel at Timothy Grant were courteous, professional and considerate. They took the time to examine my watch and determined it not only needed a new battery but a bit of internal cleaning - which they did for free! It's difficult to find such good service nowadays, isn't it? I highly recommend Timothy Grant not only for their battery replacement but for their gorgeous jewelry selections.

Once again, I must stress that these are some of the kindest people in the jewelry industry I've…read moreever come across. I've loved jewelry since I was six years old and that was decades ago though I still love it! If you have an idea or a dream you'd like to see come to fruition, this is the place. Mike is the Master Jeweler and has so many brilliant ideas as well as designing and making the treasures, Damian is wonderful as far as helping to perfect the piece so it's just like you imagined, and Fennessa, Will and Jon, the owner, will make you feel so comfortable, you'll visit time and time again. Whether you need a simple watch battery or neck chain repair, give them a try~ you'll see after the first visit that you made the right choice. Christmas is just four months away so check them out and select the pieces for your loved ones or have something special made; they still have time.

I'm a huge clutz, and I stepped on a couple of my rings, practically flattening them. I was…read moredistraught, but decided to see if I could get them fixed. They were very honest with me about the risks of trying to fix one of the rings, which is just a cheap souvenir with more sentimental value than actual dollar value,l, but said they'd try if I wanted them to. Well I jist pi ked it up and it looks GREAT! Super happy, and would definitely recommend.

My mother has been coming here for years, to purchase, clean jewelry and repair. Never any issues,…read morethey are so friendly. So many gorgeous pieces they offer. Clean and highly recommend them.

I honestly wish I can give more than 5 stars. In short, my now fiancé and I are extremely lucky…read morethat we were referred by a friend and met an incredible jeweler like Jon. He is absolutely talented, trustworthy, honest, and super passionate about his field of knowledge and work. We walked in not knowing so much about the whole engagement ring selection process, but he made us feel very comfortable upon arrival and kindly gave us the much needed informative session before we started looking at any specific pieces and discuss wants & needs. Jon was able to give us a step-by-step guide through the whole process. He did not ever push us to make any decisions (you can't find this with other jewelers) and gave us plenty of time to think through and genuinely wanted us to make the decisions that was best for us. He kept in good communication through everything and never missed a single detail. He was able to always answer my questions and reassure my worries and made sure we were comfortable and confident in our final choice of diamond and setting. We truly thank him for all the effort and work that he has helped us in creating our memorable piece and valuable experiences. We cannot be more happy for the outcome and are absolutely in LOVE with everything that we worked on with Jon thus far! (Plenty more in future including our wedding bands) I would (and have) HIGHLY HIGHLY RECOMMEND! *picture doesn't ever do it justice, but it it looks this great in picture, Enough said :) *

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

I'm not huge into jewelry, I find it all shrouded in mystery and the the buying process is a bit…read moredistasteful for me. I needed a wedding set, had an old family diamond and was shopping for a setting. Marc put me/us at ease quickly. He liked the size and the quality of the diamond we came with (whew!) and spent time to show us styles. In our conversations it became clear he really knows the customers that referred us and he took the time to know us. With much more knowledge than I started with and at a very fair price the work was decided on, I left a deposit and they got started. A week and a half later we have the ring. It's absolutely exquisite. I'm sure we will be back. Great people to do business with! We feel like we were treated to an amazing experience. You can expect one too.

worst ever!!!! had 3 clasps fixed on bracelets $500 bill…read moredidn't even call to confirm price never gave price. came in to pick them up and they hit me with $500 dollars bi !!! I said this is really pricy! Sandie said she already gave me a 20% discount ! really! never again!!!! I bought black pearl earring before that now I wonder if they are really what she said they were. attitude I got plenty from her. Don't even think of going there!!!!!

Such a pleasure shopping for engagement and wedding rings with the assistance of Hannah at…read moreRichard's Jewelry Store in Westfield. She is so personal and professional, and has a way of making you feel comfortable as soon as we met her! We have been back several times because we know Richard's is the best jewelry store and they offer "Exceptional" customer service. Thank you Hannah! Cathy & Jon

Stopped in to get one ring resized and a couple more polished. The woman at the counter seemed…read morefriendly and courteous. She looked at one of the rings and brought some damage to my attention. I'm grateful she did, because the stone could have easily fallen out had I not noticed the issue. She also took the time to show me the damage and explain the issue. The work was performed in a timely manner (within a couple weeks) and all the rings look great now. I don't normally have jewelry work done, so I can't compare their prices. The cost to resize a gold wedding band, repair the setting in a diamond ring, and polish 3 gold rings was about $170. If I have more jewelry work to have done, I'd go back.

Both Laura and her husband Andy have made our buying experience a joy. Our first purchase was 5…read moreyears ago...they helped my now husband and I to special design my wedding ring. I had an image and they fulfilled our wishes. I love my wedding ring and have received many compliments. We've bought several pieces of jewelry since and they are all special. We highly recommend them as a personal jeweler. Janine & Tom Gross

I had lost the center stone to my engagement ring - a true heartbreak as I (unfortunately) did not…read morehave it insured and it was not a common cut. I was lucky it has lasted 8 years with no issues, but alas, this happened. I asked for recommendations on a local jeweler and Laura's name came up a few times, as well as being incredibly conveniently located (5 minutes from home!). I called for an appointment and scheduling was easy. For my appointment, I came in and was greeted warmly, and then she got to work. I was BLOWN AWAY by her expertise, as well as her catching 2 smaller diamonds on my band and halo missing. I had planned on "shopping around" and getting quotes, but after just 5 minutes, I knew there was no way I would find anything better. Due to the cut of my diamond, she needed to get some different sizes in and I knew this would take some time. When the first batch wasn't right, she had new ones overnighted so I wouldn't have to wait longer. The second batch was beautiful, and I even upgraded my center diamond. Off it was whisked to get fixed and when I got the call it was ready, I wasted absolutely NO TIME getting to the store to pick it up. Upon pickup, I felt like I had just gotten engaged all over again. I could not stop staring at it, and needed my husband to drive home so I could continue staring at it in the sun. It was beautiful work, and I was so pleased with the results. I found that the pricing to replace my diamonds and get my ring fixed was very reasonable compared to my research online, as well as the timeline to have everything taken care of. The personal touch was absolutely wonderful, and meeting the family was a huge plus, too! Highly recommend!!

State Street is the best in the Fox Valley. They added a ring to my other ring and it turned out…read morebeautiful. They also have the best salespeople!

I love this jewelry store. Looking for top quality jewelry? This is the place. Looking for a good…read morelocal jeweler that can repair what you already own? Come here. I love everybody in here, but the person who really shines is Natalie. She's a great gemologist. If "Natie likes" a piece of jewelry you know it has real value. Seriously, they're busy and there's a reason why they have repeat business. I would trust all my valuable watches and jewelry to them.

Great local jeweler! Good prices, good services, good…read moreconversations!! I would recommend anyone in need of custom jewelry or repair go support Mr. Marco's.

Went in for watch battery replacement, left intending to go back. Personable couple own business…read morewith focus on custom jewelry. Marco replaced battery and then we discussed jewelry for Indian Diwali celebration and for holidays here. I'll be back!!!

After the bad experience I had shopping at Michael Hill, I was a bit intimidated to go into another…read morejewelry shop. I hate feeling like I am wasting someone's time if I ended up not buying anything. The sales lady helping me at R&H didn't make me feel that way at all. She was friendly and knowledgeable. I told her the type of ring I was interested in and she showed me a variety them to pick from. I ended up spending over $100 less than I would have at Michael Hill and got a lifetime cleaning and one time resizing service for an extra $50.

I had a fantastic experience at Rogers & Holland's in Bloomingdale working with Rae. She was very…read morepatient, showing me dozens of rings and helping to make sure that I got exactly what I was looking for. She helped inform me about the characteristics of each diamond and was always available to help answer questions over the phone, even when she was not at work. A very great personal experience through and through!

Top notch customer service every time I've been in. Makes me not want to visit any other jeweler…read moreever again. They have everything one would want here!

Rahl Jewelers is the best!!! We drive an hour to get to them because we wouldn't go to any other…read morejeweler. My husband purchased my engagement ring from Rahl's as well as we got our wedding bands there. They designed and made a pendant for me from diamonds that I already had (hard to see the detail from the photo) and my mother-in-law had them designed and make a ring from a bunch of loose diamonds that turned out stunning! My husband also has purchased many necklaces and earrings throughout the years for presents for his mother and me and every single one is a "WIN". We have also have all our old rings resized and repaired with them and all look better than ever! They are a family owned business and treat all of their customers like part of THEIR family! Why trust anyone else when you now know about Rahl's!