Was told very rudely that they're "not a copy shop" They talked to me like I was stupid and laughed at me. Their business is clearly labeled online as a "copy shop" VERBATIM. I have a screenshot to prove it. Fix your listing and learn some customer service skills read more

Our company had a great experience with Golden Gate Office Solutions. We needed a new copier for our office and the quote that Canon provided was over $100/month more expensive. Golden Gate was a great value and did a fantastic job installing and setting up our printer in San Francisco. read more

Brandon and his team at Golden Gate Office Solutions are amazing. Our old Canon C-750 copier was worn out and in need of replacing. We called Canon and asked for referrals to Canon copier dealers in the San Francisco Bay Area. They gave us several names of dealers here in the area. We checked out several companies online. We landed on Golden Gate. I called them to get information; and Brandon called me back very quickly. He and his team have been very helpful in every aspect of getting our old copier situation resolved. They helped us get a brand new copier that was within our budget and adequate for our printing and scanning needs. Brandon and his team are just excellent on every hand. We love working with Golden Gate Office Solution and would not hesitate to refer them to others. read more

Any medium to large scale printing, I would consider buying a printer. A normal lease contract is around 5-7c per page of color printing. If you print 20k pages per month, you're spending $1500 for printing. In return you're getting about $450 of toner and a guarantee on repairs. You can find a great new printer at around $3000 that comes with a two year parts and labor warranty. You'll save enough money to buy a new printer every three months. Don't be scared by their sales team telling you how expensive and unpredictable repairs will be. They gave us a 15 year old printer, and we put 300,000 pages over two years, resulting only in one repair. Buying a printer would have saved us $15k, and the repair would have been free with the warranty that comes with most printers. If you print more than 5,000 pages a month, trust me, just buy the printer. Don't get scared by their team and sign up for the lease. read more

Great team of employees from start to finish. Brandon was my sales rep and he was very thorough and responsive to all of my questions. He worked with me to get me a great deal on a new copy machine. I ended up saving money on my annual contract by switching companies. The technicians who came to set up the new machine were also very knowledgably and friendly. Robert continued to assist me with with the set-up questions I had days after the installation. I really liked that they are local and are a smaller business. Great company. read more

I am surpried that I will have the only review for 2021. Pandemic time, we have cancelled our service with another company and the the copier/printer/scanner Canon IR Adv 350i has been running smoothly (still is) Then the hinge for the copier broke, the we needed to reset the printer. I was lurking around Yelp and found Golden Gate Office Solutions a few blocks down. Right away the top notch service is very noticeable. Called Tuesday and service on Thursday that included the part. Charlie Zaragoza was very freindly, fixed and calibrated the machine. He even re-calibrated the machine and gave me pointers to make it operate efficiently. Much better than KBA. read more

Spammers. They called me 3 times after I have asked them to put me on do not call list. I had to block their number to stop calls

I've never stepped inside the office, but I do deal with them on a monthly basis, and I gotta say: Ryan, that guy's got the patience of Mother Theresa. He walked me through the steps of checking the printer for any faults or issues and was exceptionally pleasant about it. Happy to continue doing business with them. read more

Please don't give these guys business when there are much more pleasant document solutions out there. Try KBA Docusys. The owner gets belligerent and is rough to work with, they charge 50% more than KBA for the same hardware and their service contracts are higher-priced as well. Also, the positive reviews here talk about next-day service when every other competitor like Rabbit and KBA offer same day. Do yourself a favor and look the others up. read more

Worst. Place. Ever I was working on a campaign and we needed a short-term printer rental. They brought it and set it up, but when I realized we were going to print way more than we budgeted for I was unable to get in touch with anyone to change the contract. Literally spent months calling and emailing with no response. Also, when I called once during lunch (to be told the woman who could change my contract "wasn't available", shocker) the guy answering the calls scolded me for eating while on the phone. Pardon me Miss Manners, I didn't realize I wasn't allowed to consume an apple while trying to get new toner. Find a bum on Market and have him transcribe your documents for you. It will be a better and more trustworthy deal than anything this place has to offer read more

So after using big box stores and online retailers and always getting crapy products that when they broke I was left to deal with an 800 number and never a solution I tried local. Opps, I should have came here first. I mean not only do I have a SF company but I also live here I should have supported a small business in the first place instead of trying to save a few bucks up front and then paying twice as much in the end. They originally recommended machines that were much more conducive to our use and we have hardly any problems with them. We have a small office, 12 printers, and we were constantly replacing them or trying to have them repaired. The ink cost was killing us but the worst part was the service. It was an emotional challenge to get any tech support. Not with Golden Gate, they pick up the phones and on the occasions they didnt they call back immediately. The service guys are awesome, professional and friendly. Instead of me driving back to a box store, waiting in line, having my equipment shipped off and being told to be patient, these guys come out here and on the few occasions we needed them they fixed the things on the spot. I will never again have to call Best Buy, HP, Samsung etc etc, Golden Gate has my back. read more

I called in to find out if they serviced HP Designjet Plotters. The guy on the other end of the line got really confused, eventually saying he'd never heard of the brand "designjet.' So, this tells me GGOS is not the place to get your plotter serviced! read more

Today is the first time I've happened to look at the reviews here for Golden Gate Office Solutions, and at first I was quite surprised at the lower reviews. Then I noticed there's a big split between the very low and very high ones with not many in the middle. I am guessing there may have been a change in leadership (in attitude if not personnel) since the reviews of 2012 and before because my experience with them has been basically perfect. I have dealt with Golden Gate for a year, since mid-2015, helping a client specify and rent a Lexmark xs798dte printer. The sales experience was great, the deal we got on this machine definitely beats running the small fleet of cheaper "small office" and "workgroup" printers that it easily replaces. And it doesn't just replace them functionally, it's quieter, far faster (not even in the same league), more efficient in energy and ink, has more options in its drivers, is far easier to scan from, and more. Installation was perfect; the technician knew his stuff inside out and was able to set up some custom options (including some optional software installed to the unit) with me there to represent the client's needs, and he left his personal work contact info for any physical maintenance issues if they arise, while GG Office is the contact for supplies and user-replaceable parts and the rental contract. Monthly meter readings are easy and the client has found it clear and simple to submit them. Supplies, as a result, arrive by post or courier before they are needed. Paper, as usual, is up to us (incidentally, the machine runs perfectly on Hammermill Great White 50% Recycled, and it basically never jams on our third tray which we voluntarily fill with one-side-still-blank reused paper). The very few jams (probably 1 in 2000 pages or less) they've had have been very easy for office staff to take care of. read more

In my nearly 20 years of working with different copier company service departments and people, I've never come to meet folks who are more service oriented and straight shooting. The level of integrity, for this industry of smoke and mirrors, is unmatched. The level of a truly caring service staff and rapid response (usually same day/ within hours) is comparable to nowhere else. I've done business with many different copier companies for the decades. For years, I haven't had to look any further that these pros! read more

I had bought a service agreement. I guess it is partially my fault for not reading prior to signing regarding an early termination. Anyway, I got hit with the CryptoLocker Virus and I lost all my data (it destroys back ups too). I am now out of business and trying to scramble for every $ I can, so I called Mark the owner and explained the situation, hoping to get a refund on the remaining 9 months of my service contract. Mark said he specifically omits anything about refunds and his policy is to refund only after subtracting the cost of any parts and service visits, I had 1 or 2 visits during the 3 months. Basically he said you are out of luck as your charges for the 1 or 2 visits exceeded the amount paid for the full year. Kind of sucks. You would think he would understand and try and help me out. I can only say if I ever get back in business, I definitely would never consider leasing or buying a machine from Golden Gate Office Solutions nor would I recommend that anyone else do so, let alone sign any type of service agreement. read more

My church has used their service for years for a copier. When contract renewal time came up, they beat every other price I was able to find. Service has been excellent. We've only had one technical issue with the copier, and they had a guy out to fix it the next day. No other problems. We'll definitely continue using them. read more

Golden Gate Office has been nothing less than extroadinary with us. We are a General Construction Company with over 34 Construction Jobsites. We have placed their Copy/Fax/Scanner Machines at most of our Jobsites and have them here at our Main Office as well. We also have a Wide Format Machine for all of our Architectural Plans. We are a Company that bids dozens of jobs monthly and use the heck out of our machines. When called to come out they are to our Office or Jobsites within that business day. Their Service Men are Professional, Helpful and take the time to answer our many questions. They make sure we always have back up toners and on occasion when we've used so much and run out, they will come and deliver to us the Toners we need. We are more than happy to give all of our Business to Golden Gate Office Solutions. read more

They don't ever answer their phone and there is no voice mail; it just rings and rings.

Literally the worst. Not only are they extremely rude and unhelpful, they also NEVER GET ANYTHING DONE. And to top it off, their printers never work. read more

A salesman contacted my non profit organization offering "donations". Yes the equipment would be donated BUT they wanted to charge hundreds of dollars per year for a "service contract" and demaned we buy toner from then exlusivley at a price significantly higher then prices on the internet. We declined their "donation" read more

Jeffrey B. Is the guy you're looking for! After a disastrous attempt at signing on with Canon Solutions at California Ave, I needed new printers for my office asap. Jeffrey got everything rolling with quotes, draft contracts and asking all questions within a few emails and 1 phone call. AND we got newer printers compared to an old machine the Canon sales guy tried to dump on me. The Canon guy even said to try looking at other places; what kind of sales guy says that?! read more

They are horrible, we had someone come in to fix our machine we got a bill for more than the machine was worth, I called and spoke to someone who explained sorry thats just how they do business and if we wanted a estmate instead it would have cost the same amout it as it did to have someone come in to fix it. Dont do business with them they will take your money and have no problems doing it. read more

I needed to get a new large format printer; when I went to them they offered me a free printer with toner for a year, then service plans on top of it. It might have been a bit higher than the internet prices, but the quality and brands were of a higher standard. Plus, no shipping. Will do business with them again. read more

Best experience with an equipment supplier for my office ever. I've been with Mark and GG Office Solutions now for about 10 years and have had multiple printers and copiers. This is the only equipment supplier that has ever performed so well that I have given them my repeat business. Service is prompt and the technicians are courteous. Whenever equipment cannot be fixed on site loaners have been promptly delivered as needed. Prices are always competitive. I would highly recommend this company. I don't understand the negative reviews. My experience has been consistently good. I suspect more of a personal grudge motivated the negative responses than a truthful evaluation of the company. Get your copiers, printers and servicing from this company. You will not be disappointed. read more

I'm extremely pleased with Golden Gate Office Solutions. They bailed me out of a bad situation with Oce Imagistics (who had terrible customer service). Golden Gate's customer service is top notch. They are prompt, courteous and professional. I've never once been unable to reach them on the first try. I'm not sure what the negative reviews are about (probably jealous competitors). read more

These guys care only about their bottom line! They offered me a deal on a used copy machine and I went on-line and found the same machine New, with shipping, for less. I then decided to have them repair my old machine to the tune of $648. only to find the same problems in the machine a month later. When I called them about it they sent their guy out to look at it, he said there wasn't anything that he could do, and they sent me a bill for $185 for servicing the machine. They called last week to say that their accountant had screwed up and they couldn't find a record of my paying a $155. service charge in 2008. I payed cash, but since I didn't have a canceled check from two years ago they're trying to charge me again. Avoid them and if you do go in don't believe anything that a salesman tells you. Always check out the prices on Price grabber and don't trust their book keeping!!! I only gave them one star because I had to. read more

golden gate office systems helped my non- profit save hundreds of dollars and get out from under my overpriced lease with Ikon. The sales team was knowledgeable ,friendly and not pushy. They will definitely get my future business... read more

I have worked with Golden Gate Office Solutions for 5 years and they were very supportive and was there when I needed them. I give them 5 stars because they are a Outstanding Company to do business with. read more

Our firm has used Golden Gate Office for many years for all of our copier needs. Golden Gate Office has always provided exceptional products, customer service and technical support. Golden Gate's products and services are delivered promptly, and its technicians are knowledgeable and very courteous. We highly recommend Golden Gate Office products and services to any office, big or small. read more

Our office has used GGOS for a number of years. We have always had excellent customer service -- response times to service calls are timely; technicians are knowledgeable and efficient. Copier issues are actually resolved. Friendly interaction with staff. We are also on the automatic toner program -- makes for one less thing I have to keep track of. Doesn't get much better than that. read more