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    Golden Nails & Spa

    3.1 (58 reviews)
    InexpensiveNail Salons, Day Spas
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Golden Nails & Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Golden Nails & Spa Photos

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    Reviews With Photos - Golden Nails & Spa

    I have never had a nail experience like this. I had about an hour during work that I was able to leave for a manicure, I walked over to Golden nails and asked if they had time for a fill. They told me to pick my color and have a seat and they would be with me shortly. In my mind, shortly means 10-20 minutes. I sat there waiting for almost 45 minutes. I did not want to be impatient as I was aware they did not have more than two people working, however I would have appreciated being told that it would be an hour to wait rather than to keep hearing "almost" when they would look at me waiting. I had waited for so long that I did not want to just leave at this point, but I explained I might have to leave to get back to work. They assured me they would start "very soon" and to wait which ended up being another 15 minutes or so. They told me it would only take 30 minutes for a fill, which I thought was interesting considering it is hard to do a good job in only 30 minutes. When they finally came over to me, she began doing my nails very rushed through and not paying attention to detail at all. I was trying not to mind about the small things, such as using a nail drill to chip off the paint that got on my skin on my fingers because none of them stayed within the nail. I asked for coffin, and that is just not what I received. I was stressed about getting back to work and did not have the time to wait for them to redo them, so I had her paint them anyways. If the paint job was good it would have been another story, but each nail is thick, bumpy, has several air bubbles in them, and do not stay in the lines. I kept asking if she was going to make it so the nails were not see -through as it looked very uneven and she kept telling me that "it was a hard color to paint with". I was not aware that my nails would look like this supposedly just because of the color. Upon leaving, I was very dissatisfied but in a rush to get back to work because I had been gone for two hours. I called them shortly after and explained that upon looking more closely, I was really upset with the quality of my nails and do not feel as though I should have paid for them. The lady on the phone explained I could come back to get them fixed any day this week, and when I explained that I did not have any time for the rest of the week and did not want to come back, she just kept offering times for me to come to get them redone. I kept trying to explain that I did not have time to come back but she kept insisting that was the only option. I drove over to speak with them and I tried to be nice and approach things politely as I did not want the customers who were getting their nails done to leave or get upset as well. I tried to quietly show the quality of my nails to the other lady working and she said there was nothing she could do for me. The lady who had done my nails then began calling out to me across the salon and told me to take a seat to get them fixed. At this point I was very frustrated and told them I did not have the time to wait another hour or even to get them fixed. They kept saying to come back later this week and were starting to be very rude and dismissive. I finally said, I would like a refund and to leave, and she just stated they do not ever do any refunds and that I would have to let her redo them. She then began accusing me of being a liar for not saying something earlier, when I was in a rush and unable to really inspect the quality. After being accused of lying and told that I took an hour and 40 minutes of her time (even though she only spent 45 min on my nails) there was no way I was going to sit there and let the woman do my nails again. I was extremely frustrated and asked once again why it was not possible to get a refund. The lady again dismissed me and talked to me very rudely and with attitude. I explained that if this was the case I was going to leave a review, and that did not seem to concern them as they still remained quiet until I walked out of the door. I would never recommend this business to anyone and I wish I would have known going in that it would be such a horrible experience. I would give this place 0 starts if I could. Last photo is ONE day after my fill. I've never had a nail completely rip off and rip my nail bed off the day after a fill.

    Gel acrylics
    Julia F.

    This is probably the best place I have ever gotten my nails done. Called them in the morning and they got myself and my friend in. Neutral smell which I appreciated and comfy chairs. The women who work here are very sweet and kind and their attention to detail is superb. Great price and they give you a hand and shoulder massage. I will be coming back.

    French with purple tips.
    Emi K.

    Came here three times! I loved the first design the best! They're nice. You get a message at the end.

    Love my nails, especially the design! Thank you! These ladies always take good care of me!
    Taylor T.

    I will always recommend this place! They are so kind and professional! They give amazing massages too!

    They suck at acrylics
    Jayden Y.

    Don't go here for acrylics, they can't get the shape right and she didn't even put acrylic on my whole nail. When she used the electric drill she filled away most of the acrylic at the bottom

    Storefront.
    Sarah C.

    Was intending on hitting up another joint just around the corner, when it was closed I decided to just drive until I found another. Golden Nails was inviting being brightly lit and having a free (2hr) street parking spot right in front. I got a gel manicure (removal too) and regular pedicure. My total was $40!! Before tip of course. The pedicure was really nice. TWO different scrub things happened in addition! to the heel scrubbing. I would definitely call it a "spa" pedicure. I always see reviews in nail salons for parties. I thought Golden's setup would be especially nice. They have eleven chairs in two rows that face each other. Great for conversation.

    Dipping powder coffin shaped nails

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    3 months ago

    Business owner information

    Photo of Golden N.

    Golden N.

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    2 years ago

    Awesome place to get a pedicure! Ladies are super nice and always make sure you are happy with results. Super clean and professional :)

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    4 years ago

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    4 years ago

    Very nice people but i was not happy with the service, my gels came off less than a week.

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    4 years ago

    Visiting my daughter from Texas - had a wonderful spa pedicure and dipping powder and will definitely visit again when I come back!

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    6 years ago

    Great services, great staff! Will definitely return. Received shellac mani/spa pedi/and eyebrow wax.

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    6 years ago

    Finally this place is opening this wk for to covid phase 1.5, great service n friendly staff.

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    Page 1 of 2

    Ask the Community - Golden Nails & Spa

    Review Highlights - Golden Nails & Spa

    That was a lovely treat and I was so relaxed!

    Mentioned in 2 reviews

    Read more highlights

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    I drive an hour each way at least once a month to come here, and it is well worth the trip every…read moretime! Michelle is a rockstar, and the sweetest! Kim did my pedicure, and she is a massage powerhouse!

    It pains me to write this review because I have been going here for years…read more I got a gel manicure last Friday. The front desk girls were nice. The initial first half of my appointment was fine. Things shifted towards the second half of my appointment. I accidentally dipped my hands back in water after my nails were filed and buffed. The tech I was working with (Lily) seemed visibly annoyed with me. I felt very awkward for the rest of my appointment. After that happened, she was weirdly pushy and abrupt with my hands while curing the gel nails under the LED light. That wasn't even the worst part. During the gel application, I saw this girl wipe her cleanup brush with extra alcohol directly onto the granite countertop, then use the same brush directly on my skin to clean the excess gel on my hands. I have always seen techs here use a paper towel (or another white towel) for this. I was so grossed out. To top off this experience, the hot towel and hand massage at the end of my appointment was super rushed and not thorough at all. So disappointing. I hope this was a fluke, but sad to say I will probably be going elsewhere.

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    Royal Nails - Latest fill from Royal Nails.

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    I I had my first Gel-X appointment here and absolutely love my nails! I got them done for an…read moreupcoming vacation, and at first I wasn't sure about the shape (it wasn't exactly what I asked for). Since it was my first time, I wanted to sit with it for a day and see how I felt. When I reached out, the salon was so kind and quick to get me back in to adjust them. Mandy took great care of me and made sure the shape was exactly what I wanted before I left. I really appreciated how attentive and accommodating everyone was. I'll definitely be coming back!

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