I've been a member of this gym for many years now. I am very pleased with the welcoming staff- they are always available if I have a question. The classes are great and the new layout is amazing. I love the overall experience and hope to be a member for many more years. Wouldn't want to go to another gym! read more

Beware of this outlet! A lot of beat up equipment. Clutter.The weights are in total disarray, the showers are dirty. When you sign up, make sure to ask for their cancellation/refund policy IN WRITING!. If you try to cancel within the week, like I did, their so called 30-days money back guarantee comes with so many string attached, that you better off just letting that money go to save yourself a great deal of aggravation. And, according to Trisha, the manager, they do not advise the potential customers about their money back guarantee, or lack thereof, because their policy specifically prohibits them to (!). I guess they count on people preferring to just let it go then fight over $70. Just save yourself a great deal of trouble and sign up somewhere else. After all, you get what you pay for. read more

Big gym with good staff members. Golds fit class will kick your butt in to shape. Personal trainers are easy to talk to even when your not a client. Gets busy but people are respectful and know how to clean and share gym equipment. read more

I have been a longstanding member of the gold's gym franchise. I have enjoyed the gyms across the DMV for the last couple years, but that perspective was changed at Olney, MD Gold's Gym franchise. I entered the gym later at night when fewer staff members were present at the gym with my girlfriend who was interested in working out. She was given a pass and had to answer the questions of the front desk staff member (lady with grey hair). She admitted that she did belong to a gym to which the staff member changed attitude and acted more aggressively toward her. She did not allow us to explain that while she did belong to a gym, she was open to potentially transferring gyms or having two gym memberships for ease with both our schedules. It was an extremely uncomfortable experience that served as a poor reflection of Gold's Gym as a whole. I feel like since it is the New Year especially, staff members should encourage an open, welcoming environment for all gym goers. This is not what we experienced yesterday and I would recommend against membership at this gym. I am for sure going to cancel my own membership now. read more

HORRIBLE customer service!!! It seems like management does not care at all. My husband and I joined Gold Gym Olney on Friday, we were helped by Keeven Jack. He gave us a good deal on the membership and he spoke to us about "Gold's Fit". I decided to signed up and maybe try if I will like it or not. So Keeven told me that "Tammy" will going to call me either on that same day after we set up the membership or Saturday which was fine with me. On Sunday morning (11:51am), I got a missed call and a voicemail from Tammy. But I was busy all day on Sunday so I called back on Monday (4:12pm), but Tammy's phone was only one ring and went to voicemail and then the voicemail was full and i tried it again but the same thing. So I decided to call Gold Gym Olney (5:52pm) and asked for Keeven, the customer service that I spoke with, she said he was on the phone. I left my information but did not receive any call from Keeven. On Tuesday (11:06am), I called Tammy's phone and same situation one ring then voicemail but voicemail is full so you cant leave a message. Then i waited few hours, at 2:28pm on Tuesday I called Gold gym Olney and asked for Keeven, the lady that I spoke with she said he was on the phone so I left a message to call me back. At 5:00pm on same day, I decided to go to Gold Gym Olney and I spoke with their customer service if they can help me canceling my Gold Fit, the lady said she cant because it is a different process so she will send me to someone else who can help me. I waited few minutes she came back and said Tammy will be able to assist you. So I went to the Gold's Fit section, finally I met Tammy and i introduce myself and she said "yes I called you." I said, "I called you back twice on Monday and today (Tuesday)", she said I didnt get a call. I said it was only one ring and your voicemail is full. Tammy's reponse "AHHH", she said I can help you now. I said I am cancelling my Gold's Fit. She asked me when did i joined, I said on Friday then she said, it can still be cancel because it is still in the three business days period and I will get my refund. And she said Keeven is here i'll ask him how to do it because i dont know how to cancel in the system. So Keeven came and said he will cancel the Gold's Fit on Wednesday and I told him i will call him back on Wednesday to make sure that the process was done. On Wednesday, I called at 11:10am and the lady that i spoke to she said he was not working until 2pm so I left a message if he can email or call me if my Gold's Fit was cancelled. Of course, I have not received a call from Gold Gym Olney. So I decided to call again at 3:16pm and asked for Keeven, the lady that i spoke with she said he was on the other line and I said if I can talk to the manager because since Monday I have been trying to get hold of him he is not returning my call, Sarah said she will try but manager was busy. She said she will try to find someone to help but as of today (Thursday) i have NOT receive any call from anyone. I sent an email to corporate it was cancelled but didn't said if my money was refunded back. I would never recommend this location to anyone!!!! HORRIBLE customer service. read more

I worked out at the Olney Gold's Gym today, and the App Audio system is still not working more than one year after Gold's Gym bought out Fitness First and converted to the Gold's Gym network. None of the TV monitors have sound which the App Audio system is supposed to provide. The local staff at the gym are great, but they are at the mercy of the completely incompetent IT department. read more

I was a member with Golds Gym in Olney for two years... WAY TOO LONG, since there was no other gym option in Olney to use. It was ridiculously crowded ALL the time, most likely because they continue to offer memberships and do not have the space or equipment to accommodate members. Additionally, the staff are not the most approachable, typical meathead environment. Do not sign up, drive the extra mile for a better experience. read more

Ive been a member here about 5 years and pleased to say it has made a wonderful transformation and wouldnt Go anywhere else, Ive made plenty of new friends there including the staff. They are very friendly and always willing to give a helping hand for anything be it tips on training down to nutrition. Also is very helpful having a kids club during the week. They have added many many new pieces of equipment and has anything you need wether you are doing cardio to being a powerlifter or just overall exercising. Id recommend anyone looking to join a gym to check out Golds Gym Olney! read more

Gold's does the minimum if not less. Some of the benches are wobbly and the bolts need tightening. I gave up after several requests to staff to fix them. Weights are strewn on the floor making it dangerous when trying to put Dumbbells back on the rack. Machines are too close together especially the frequently used bench press x3. Early closing was announced on Facebook ,not everyone has Facebook,and when the gym was calld no message was left to warn members of impending closures. Woe to anyone who has a problem for that is when the shortcomings of the gym become apparent. Staff don't seem to know how to deal with problems. read more

I have had great experiences here. I find the staff to be very friendly and helpful. They have a great selection of classes, and the child care staff are wonderful with my son. I find the GM to be very warm and welcoming. She has helped me on numerous occasions, and even watched my son, when an employee was running late, so I could attend my class! Good machines, great location, clean, nicely renovated, and friendly. I love this place, and will keep coming! read more

A poorly run facility. Gold's itself is in the lower rung of gyms and cannot compete with others in there field. The management is in over there heads on the way a gym should be run. Ignoring members is not the answer yet the top management figures it's easier to not pay attention to complaints than to fix them. Eventually competition will get to Olney and this gym will see many of its members leave. Overall it is dirty, more than anything else the equipment is very old and does not get fixed in a timely manner. They know they have a monopoly and deal with the clients knowing it. It's almost worth leaving Olney and go to another gym nearby. read more

I've been going (to what was Fitness First) for about a year now. I don't know anything about the membership since my family signed me up, but apparently it can get expensive. For what it is worth, I think you get what you pay for. They have a lot of great, not cheap, quality machines, weights, and more! Their locker room (at least for the males) is kept cool, has a decent amount of lockers, a sauna, a "whirlpool," three showers, and other things you'd find in a bathroom. I haven't had any problems/ bad experiences with the staff or gym yet, but some of the staff seem like they are helpful. The biggest all time problem I have, and others probably do to, is the issue of crowding. Yes, that is the biggest problem Gold's faces. I started to go during the later hours when they would start to close, which solves the crowding issue very well. If you'd rather have a more flowing workout, I would definitely suggest considering to go at the later hours, otherwise you're going to end up waiting for machines or other equipment which is definitely not fun. The environment is nice, you'll get your occasional gym guy who acts all big and thinks highly of himself, but other than that the people are friendly. So overall, it got a 4/5 from me because the only real issue I have is the crowding, other than that, the gym is fine. read more

Be aware that canceling membership is nearly impossible. The corporate website does not even have a link to be able to do it. Even when you cancel using the posted procedures (on a completely different website), the billing does not stop. Don't provide bank account into - use a credit card. At least that way, you'll have the option to dispute the charges. Disappointed. read more

This is the first review I have ever written in my life. When my daughter was in high school, this gym was fine. The problems began when she went to college and would come home for summers and breaks. They make it seem like they will be flexible and have all kinds of options available. You can conveniently re-open your account in ONE day, but when you want to close your account, it takes ONE MONTH. They wouldn't talk to me due to my daughter being over the age of 18 due to her "privacy." What is private about a gym when I am paying the bill? I would just call and pretend I was her eventually. We finally decided to close the membership because it cost more than what it was worth. I called and my daughter called and we submitted the necessary paperwork. It took over a month to process and you are at their mercy because they just keep charging your charge card. When questioned they said that we called 2 weeks after we did which was NOT TRUE! Do not go to this gym or maybe any Gold's Gym unless you plan on being a long term member and you don't have to deal with the inflexible and deceitful billing issues. read more

Gold's Gym has the WORST management I've ever experienced. I was a long-standing member of Fitness First and never had an issue with them. My husband and I had a joint membership with FF, and when Gold's bought them they decided on their own to split our membership into 2 accounts without notifying us that they were doing so. When our banking information changed my husband went into the gym to update our payment information. They only updated my husband's account and not mine, so they proceeded to draw funds from an account that no longer had money going into it. Once they drained that account they continued to attempt draws and NEVER notified me that a payment was due. Month's later I received notice from the bank about the account being overdrafted. I had to pay multiple fees and the information was reported on my credit. When I addressed this issue with Gold's they said it wasn't their fault and then proceeded to ignore every phone call and email that I made to them. I explained to them that we always had 1 account with FF and it was their responsibility to notify us of a change to this. They continued to deny any wrong doing on their part and the corporate office just ignored me. THIS COMPANY IS SHADY AND DOES NOT TREAT THEIR MEMBERS FAIRLY. FURTHERMORE, IGNORING MEMBERS IS THE WORST CUSTOMER SERVICE YOU CAN PROVIDE. I will NEVER recommend that anyone joins this gym. read more