Gong Cha was founded in 2006 in Taiwan. It's a bubble tea chain with approximately 2,100 stores worldwide. In the US, there are about 169 stores. They brew loose leaf tea throughout the day and make fresh boba pearls. There are a variety of flavors to choose from; fruit teas, milk teas, smoothies, etc. I love boba tea so this place is up my alley. I like that we can customize the sweetness level too. This location was a good size with plenty of seating. The customer service was good. I ordered a tiger boba milk tea and it was perfection. I look forward to going back to getting more soon! read more

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**Very bad experience and poor service.** We ordered four drinks, and two of them were made incorrectly. When we informed the staff, they didn't seem to care or offer any solution. When we asked for the drinks to be remade properly, one employee responded in an angry and aggressive manner. Not only that, but the drinks were still prepared incorrectly and not the way we requested. Overall, it was a horrible experience. Paying almost $11 per cup for poorly made drinks is unacceptable. I would not recommend this place, especially with service like that. We definitely won't be going back. read more

You can't go wrong with gong cha. I love getting m usual taro tea here with light sugar. I did go on a weeknight and they happened to be out of boba which was disappointing but glad the cashier told me so I could pivot to a different drink. Place is clean and inviting and some parking in front. You can order with the cashier or through the tablet in front. read more

Gong Cha - Bubble Tea Near Me - West Hartford, Connecticut

Very spacious inside with some seating on the edges, staff definitely like working with each other as they were engaged in conversation while making the orders. We ordered on the tap screen where the menu is easier to read. Modern clean look inside, clean bathroom, no music, no fans or a/c. We ordered a strawberry green tea with pearls and star jelly, and a passion fruit green tea with pearls (both too sweet at 100%, try 50 % next time). The fruit tea is what is sweet as the boba is satisfyingly chewy but has no sweetness and subtle flavor. (I've gone to places where it's the opposite.) Overall, a decent cup of boba tea. read more

Gong Cha - Bubble Tea Near Me - West Hartford, Connecticut

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The matcha foam jasmine tea was okay, nothing too memorable. They also didn't mix the matcha into the foam enough so it was a bit chalky and uneven throughout drinking it. read more

Automated kiosk for ordering takes a little getting used to. They have a rewards program which is worth joining for free drinks. I like to try different things and always recommend checking out the seasonal menu. You can tailor the amount of ice and sugar and put any number of add-ins into your drink (for a charge). read more

Gong Cha - Strawberry Milk Tea - Bubble Tea Near Me - West Hartford, Connecticut

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Gong Cha is known and popular across the world and to see it here in WeHa, I was thrilled...I had to have it!! If it's good for an Emperor... it's good enough for me! Tea of the finest quality they say... sourced from Taiwan, fresh tea is brewed through out the day, pearls are made fresh too. The most popular flavors seems to be the "Brown Sugar Pearl Oreo Milk Foam Oolong Milk Tea"..phew!! try saying that in one breath.... I had the classic Taro tea with boba, if you are having Taro for the first time it might be a bit of getting used to.. I always have the feeling of I hate it but I want more of it ...which is absurd!! My kid prefers the fruity teas with jellies.. both were really good in my opinion. Tip: always ... always get the large.... They have parking on site (which is a big deal in WeHa).. I love that there are so many options for bubble tea here nowadays... will be back here for sure!! read more

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I come here weekly for boba tea. What makes this Gong Cha location really convenient is that they have a small parking lot for easy drive-by and pick-up. The interior is clean and the service is generally good. They have a variety of flavors and every now and then, a cool promotional cup. You can also specify the sugar level and amount of ice. I tend to lower the sugar level because the boba is naturally a bit sweet and I don't need more cavities. read more

Great spot for bubble tea in West Hartford! Free parking available right in front of the store! There is space inside to hangout with friends, study, or get some work done! They have many different drink options! The staff was friendly and provided great service! I ordered the cool mint milk tea! It tasted like milk tea with a slight mint flavor. I ordered less ice but the drink barely came with any. This didn't affect the taste much but some ice would have been nice. My sister and brother got the peach slush with star jelly and they both enjoyed it! Overall, would recommend checking this place out! read more

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I'm not the biggest fan of Gong Cha's teas, but I HAD to go when I saw their gingerbread man cups all over social media. Definitely worth it. The cup was adorable and I was actually very pleasantly surprised by the taste of the gingerbread milk tea. You can't adjust the sweetness of this drink, and the sweetness was tolerable. The flavor was also very on point and tasted just like gingerbread. The drink itself was SO creamy, though, because of the milk foam. I would get this flavor again. read more

Gong Cha - Bubble Tea Near Me - West Hartford, Connecticut

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This place is modern an spacious. There is plenty of place to sit and work. Peach milk tea with coconut jelly, which was a summer special was my favorite. Coconut jelly compliments peach milk very well. Creme brulee strawberry latte was an excellent drink as well. read more

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This is a nice bubble tea spot although I got it to go. I got this peach flavored frozen drink. It was refreshing for a summer day but a little too sweet. It was big so I drank it through the day. They forgot to add the pearls in my drink so she had to open it back up and add it, it was after I snapped this photo. The pearls cost additional. Overall it's pricey, too sweet. I'm not a huge fan. But I really love the bubble tea keychain! read more

Gong Cha - Peach - Bubble Tea Near Me - West Hartford, Connecticut

West Hartford has quite a few places that make bubble tea, recently another one has opened. Gong Cha is on Farmington Avenue, a little separate from all the excitement of the area. Inside is spacious, with an area for sitting. On the menu there are several options of bubble tea, milk tea or fruit tea. Then you can choose the type of pearls you like. I decided on the Dirty Brown Sugar Milk Tea. As I went to place my order, I was asked a variety of questions to customize my drink. Like, how much ice would I like, I said light on the ice. She also asked how sweet I'd like it to be on a scale 30 to 70, I said 30. I figured with a name like brown sugar, it has to be sweet already. I have to say I was not expecting to be impressed by my bubble tea, but it was really delicious. I love how they have the sweet scale, to customize the sweetness level to your liking. This was creamy, a bit sweet like caramel, and with a nice amount of chewy tapioca. I got it in medium and it was $8.00. It is a bit costly for a medium, hence my four star rating. This location also has a few parking spots right at the front. read more

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Space is always clean, service always friendly. Love that they have both hot and cold drinks. Perfect for hot summer days and cold winters. Best part is free parking! The lot can get full and it's a wonky intersection. read more

Gong Cha - Green tea & yakult - Bubble Tea Near Me - West Hartford, Connecticut

I gave this place a few tries and have left a bit disappointed. I like a nice balance between tea and boba but found over half my drink to be just boba. Prices are also pretty steep considering the other bubble tea places nearby. You can easily spend almost $9-10 for just one drink. read more

Gong Cha - Creme Brulee Brown Sugar Milk Tea - Bubble Tea Near Me - West Hartford, Connecticut

Small chain bubble tea spot in the building where Subway used to be. They have a few different flavors and a lot of options for customizing your drink. A few nice couches and chairs for seating, as well as some table seating I was not very impressed with my bubble tea, as it wasn't even cold read more

I ordered a strawberry matcha, but it was watery and filled with too much ice. Very disappointing

Decided to come and give this place a try. What I like the most is that they have a parking lot that you can park into without having to pay for parking in west Hartford. When you walk in it has a comfy feel to the place. It's even big of an area that you can sit and drink some boba tea. Their menu is kind of big with so many different ways to make your boba to your liking. They have hot, cold and even slushies. I stuck to the normal boba which is my go to. Taro boba tea. You this place you can add pudding and other stuff. I very much recommend this place to those looking to have a taste of boba tea read more

Gong Cha - Bubble Tea Near Me - West Hartford, Connecticut

Oh Gong cha, I've been waiting for you!! Do you know how happy I am that my favorite bubble tea spot is FINALLY within 10 minutes of my home?! Not only is the quality amazing, but the customer service is too! I've had VERY positive encounters everytime I've visited with special shoutout to the lovely person who always takes my order, Liv who gives great recommendations, and the sweet person who makes my creme brulee strawberry latte perfect EVERY TIME. I highly recommend the oolong milk tea with pudding and of course my favorite, the creme brulee strawberry latte! My partner and I love our boba run and he tends to go for the coffee or taro milk tea! I am so happy about this location! I am VERY pleased by the quality, how clean it is, and the amazing people who work here. Super excited to return back already! read more

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Stopped in Gong Cha for a tea. This was my first time visiting this bubble tea shop. They offer an assortment of fresh brewed teas that can be blended with an assortment of fruit juices. To elevate your tea you can choose from a variety of toppings like milk foam, oreo crumbs, and basil seeds. They also have an extensive list of add-ins like pearls, jellies, and puddings. You can create your own tea or choose one from their popular combination menu. I ordered a Strawberry Green Tea with light ice and no sugar. It was yummy. The staff was super nice, friendly, and offered recommendations.While chatting with the employees I learned that the owner of this Gong Cha also owns Black Bamboo which I have never been to, but will be checking out. The shop has ample seating for you and friends to enjoy your tea. They have their own private parking lot. read more

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Great ambiance super cool and trendy. Good selection of customizable cute boba teas. Cashier was friendly. And drinks came out promptly. A lot of their beverages and bobas are very sweet but you can ask them to customize the sweetness level of the drink down to 30% which is great because too much sugar is overwhelming and you can't really taste the tea with too much. To each their own but definitely come try Gong Cha! read more

Gong Cha - Lounge area - Bubble Tea Near Me - West Hartford, Connecticut

So glad this finally opened! The spot is super clean and new . I got the matcha boba with cream foam and it was delicious and just like the way I like it! read more

Gong Cha - Bubble Tea Near Me - West Hartford, Connecticut

New place w lounge seats and plenty of chairs to hang out. Free parking! Lots of tea options and milk tea tastes good read more

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Love this Milk Tea joint! Perfection! Do yourself a favor and get a large. Nice place to relax and get some drinks. read more

Gong Cha - Brown Sugar Milk Tea with pudding - Bubble Tea Near Me - West Hartford, Connecticut

I would give 0 stars if I could. Absolutely terrible service with rude staff. I walked in and ordered 2 drinks, there seemed to be some confusion about what I was ordering and the girl with curly hair and glasses immediately started giving me attitude. The funny thing was that she wasn't the one originally taking my order and stepped in out of nowhere to talk back to me and constantly roll her eyes when I was trying to put in my order. After clearing up whatever she seemed to be confused about, she slammed the cups onto the table and muttered something under her breath to her coworker in a different language. Immediate red flag. I told them I would not be purchasing the drinks anymore and walked out. Absolutely unacceptable behavior. I would say to steer clear of this place until they properly train their staff. read more

Gong cha is now a weekly visit for me as their milk foam brown sugar milk tea satisfies a craving. No ice and 30% sugar is perfect as it uses brown sugar. The employees are always nice and helpful; Fai from their store makes my drink perfectly. read more

If your looking for some bus's'in bubble milk tea come here. I came here for the first time and fell in love. I got the Strawberry Milk Tea and the Mango Milk Tea with Mango popping Pearls. I got the mango for my brother, was tired so wasn't in the mood. I snuck some, and boom! Delicious! The strawberry, great! It's a cute bubble tea place, very aesthetic, great vibes. Staff is so nice and friendly! The best part is probably that you get to watch them make it. Frankly speaking, you only see their backs, but its cool to watch! It was like $7 for my Mango and $6 for my Strawberry. A little expensive, but worth it!! Great spot to come with friends! I would definitely come with my friends in the future. read more

Best bubble tea in the area!!!! Absolutely love the place and the shop is so cute with available parking right out the front. Many seats inside and love the cozy couches area the most. Looking forward to visit again soon! read more

The flushing and west farm mall Gong Cha are not what they used to be. The boboa are tasteless and their 30% sugar is like 0%. So far the one in west hartford, which is newly opened tasted like what flushing used to be. I am guessing after they opened for awhile they switched out the Taiwan brand and got the cheaper boboa instead. The real boboa tasted soft and sweet. read more

Service was so bad that I had to make a Yelp account to write this review! Walked in and saw 5 people behind the counter and was greeted by no one. They were all on their phones and talking to each other rather than doing their job. Walked right out and went down the street to Kung-Fu Tea instead. read more

Stopped in to try and buy two teas, however stood there with five employees behind the counter with no other customers just trying to text something and after a several minutes, not a single one acknowledged our presence or noted it would be a second or greeted. Even made eye contact with two who just looked away. So we left and will probably never return with at least two other options in town. Too bad bc other franchise locations are great and I love supporting businesses owned by fellow Asians. read more

I'm so happy a legit boba chain opened up in weha. They have parking so it makes it convenient to order on the app and pick it up. Boba is cooked to perfection! read more

Excited that one of my favorite bubble tea shop is here! Last time I came I got a green tea which was good. Unfortunately, today I got the lychee green tea, and there was too much lychee syrup which masked the delicious tea. They just opened and they are still new, so I will definitely come back and try it again. read more

Missed this place ever since moving from Sacramento (even though it's a chain). Great selection, boba pearls made perfectly and other jellies and toppings are quality. Dangerous addition to WH for me! read more

It's spotless inside, the staff is incredibly friendly and attentive, I may have a range of choices that would make Taiwan proud.

a cute boba place, staff was very kind and outgoing. I'm obsessed now and will be going as often as I can.

My favorite boba place right now!! I think I'm a regular haha. Their coconut jelly SLAPS‼‼

Great spot! Super friendly staff that helped me customize my drink to my liking and great drink menu! They even have slushies you can get and almost a dozen toppings to choose from! Super super clean and tons of seating to hang out. My passionfruit green tea was delicious and refreshing and I will definitely be back to try some more. read more

Great place for 1st time tryers! Have flavors for whatever you're in the mood for. Ask for Liv she'll help you out, especially if you're in the mood for something sweet. Tell her you're either having a sweet tooth or a tough day at work, and she'll make you one of her personal specialities. I added star jellies and mango perils for an extra pop! But you don't have too, it just may be a bit less popping. ‍ read more

i came in for my brown sugar milk tea, I go in once a week and my order is always perfect with well cooked boba, Jadin always gives me recommendations and greats me whenever I come in, in recommend stopping into gong cha for boba, way better than all the other locations read more