January 2026 News from our auto mechanic that our 2004 Tahoe needed to be replaced was being hit by a ton of bricks! As seniors, it was horrible news! New car payments now? Found a good low mileage used Ford Escape at Good Chevrolet, Renton, WA. Channing is one of the BEST Salesman EVER and we have dealt with a lot in our 3/4 of a century lifetime! Channing was so easy to talk with, quick, easy and genuine in his communication. Went above and beyond to help us get the best payment possible!! We would recommend him in a heartbeat! read more

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards! First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse read more

I had a disappointing experience with Andrey Shanazarov. We had previously discussed that I would come in on Friday to purchase the car, and he told me he would hold it for me until then. However, the vehicle was sold before I arrived. When I followed up, he stated that he assumed I did not have the down payment, even though we had already clearly discussed the payment details beforehand. Additionally, the interaction left me feeling as though I was being racially profiled, which made the situation even more concerning. Overall, the experience felt unprofessional and poorly handled. read more

I should have read reviews, but I also fell victim to the bait and switch scam by this dealership. The employee sent me a picture of a vehicle with a quoted price and then scheduled an appointment with me for a time he didn't work. Another employee swooped in to let me know that the vehicle conveniently sold the day before but he would be really happy to show me more expensive options. I walked out, but please do not go there. They obviously have this down to a system. read more

Classic example of bait and switch. I negotiated online for a car they had listed online, moved funds to cover the purchase, called my bank to allow the larger debit transaction and arranged for a friend to drive me to the dealership. Arrived to find the first statement to be "this car needs an alignment". That started a game that wasted my time the day I visited and then after giving a deposit for a week after. Only after placing the charge in dispute with my credit card company did I get a "it turns out this car needs more work than we thought" email. The car is still listed for sale on their website. They give a bad name for even the worse of the used car sales persona. Avoid at all cost. read more

AVOID AT ALL COSTS! I bought a used 2023 truck from Channing at Good Chev and within 2 weeks the check engine light was flashing and I'm hit with a $1500 repair bill. I'm now being ghosted by Channing and the sales team and can't get a call back from them. They sold me a junk truck, are ghosting me, and won't do anything to make it right. I cannot stress this enough...DO NOT buy a car from this sleazy dealership! read more

Got me in quick and was able to perform the repair quick! Although their diesel tech was busy, he got me in first thing and got it done in time for our trip! Thank you! read more

Just bought a truck from this dealer. To many problems to list between sales and service. We feel completely ripped off. I cant imagine a worse experience than we have had dealing with this place. Like Dane A. says in previous comment: "AVOID AT ALL COST" That's our "experience" read more

My car has been in service for four full days. I have no idea what's going on. I am not getting reports back. I have left messages for the service manager and the general manager and no response. read more

They sold me a $30,000.00 piece of junk that fell apart within days of purchase. These guys are bad news! Needs an $8,000.00 new transmission I have never been this ripped off in my entire life! read more

Good Chevrolet was so awesome to work with .They were such a big help with getting me into my brand new equinox.I would like to give a big thanks to Andrey Shanazarov A.K.A. Andrey the giant .And also Frankie Abuan .I would recommend them if your ever looking for a vehicle.Agian Thankyou Good Chevrolet read more

It's been a year now I've been waiting for my 2017 Chevy Traverse to replace the "SAFETY RECALL" on driver's air bag inflator to be replace by this Dealership. Their neglecting the safety issue that it may explode during deployment due to a manufacturing defect. They schedule me three times, one last year on my maintenance service and two times last month, ever since I got this "SAFETY RECALL" notification from this Dealership, after I waited at their waiting area for 2 hour, Service will say to me that they have no replacement parts for my vehicle. Why schedule and tell me on text messages that you have the replacement part for my vehicle? You don't value your customers and you don't care about the safety of the driver. I'm not recommending a friend to buy on this Dealership. Lucky a friend of mine ask, went to buy her first Chevy Tracks at Bellevue, WA. read more

Good Chevrolet - Auto Repair Near Me - Renton, Washington

If you need service on your Chevrolet vehicle I highly recommend going somewhere else. The issues never end; service misquotes, service not being completed on time, poor communication, rude employees, tracker update system not working, no loaner vehicles, etc. I've had a Tahoe for ten years and for some reason keep going back and time after time I'm reminded that they don't value loyal customers and I should take my service elsewhere. They've fooled me for the last time and will take my business elsewhere for now on and I suggest you save yourself the headaches and do the same. read more

Great buying experience! We knew what we wanted, test drove it, and Tim helped us get all the discounts possible. I knew Costco had a thing if you are a member but I didn't look into it. He mentioned it so I looked online and they were able to print out the discount code for me (to give them). That probably took the most time, because I was not prepared. NO nonsense, NO pressure, NO upselling unneeded extended warranties or other add ons. Got to the finance person (which is usually when the most pressure for extras are brought out) and same-NO upselling or other extras were even brought up. When there was a little waiting time we chatted about other things, like motorcycles and vacations. What a refreshing change, would definitely go back if I ever want another Chevrolet. read more

Bought a car here in 2019. Upon purchase, they mixed me up with someone else who had the same name. I was assured it was fixed. Time for tabs to show up. Uh oh. They went to the wrong person. Assured the mix up was fixed. Every oil change, every maintenance appointmen I go in to have them get my information right. Every time they put it in and somehow, some way, it never sticks. But today took the cake. I was told the appointment would take 1.5 - 2 hrs. 3.5 hrs in, the car hadn't been pulled in. Upon finally finding someone to ask what the deal was, it got pulled in. I ended up getting picked up, so they said I'd get a call when it was ready. I never heard anything by the time we went back a couple hours later. They told me it was done and they had tried calling me. Surprise! It wasn't the right number. Then, to finish off this incredible customer service extravaganza, they couldn't find the keys. He coulda swore she had them and she coulda swore he had them. Nice cars. Unbelievably bad attention to the rest of the business. read more

I never leave business reviews but unfortunately this situation warrants it. I found a vehicle I wanted to purchase on their website. I contacted them and was transferred to a salesperson named Julisa. We negotiated over the phone as I live over an hour away and didn't want to waste a trip if we weren't going to mutually agree on a final number. We quickly reached an agreement on a number to purchase the vehicle. This happened on Thursday. I told her I would be down at the dealership first thing Saturday morning to sign paperwork and leave with the vehicle. That plan was acceptable to Julisa who confirmed our final number for the vehicle and confirmed what time I would be at the dealership on Saturday. Friday morning I was contacted and informed they had sold the vehicle that morning to somebody else despite our agreement! They can't refute this. I have receipts (text messages and voicemail). Avoid Julisa. Better yet, avoid this dealership all together. Unethical business practice and zero integrity. read more

Waited over 3 hrs for an oil change. I recommend never to come here for service! Not even a busy day or time Wednesday morning bad for business read more

The Professionals at Good Chevy have always been amazing! 2018 I purchased my C7 from them and have always had amazing service and interaction with GoodChevy! It is the home of all my future Purchases. The Service Department have always been above PAR and Each and everyone person at the dealership deliver on the Namesake Good & Great! Had oil change as part of their promise to excellence since I purchased my C7 and the service was as usual great! Even had a Battery change that ended up with a hiccup but regardless of that, Good Chevy went above and beyond to assure that I and My vehicle were priority without impeding on delivering the same quality of service to other Already scheduled customers. Thank you Good C. read more

It really takes a lot for me to write a bad review, but I have no choice. I bought my car 3 years ago from this dealership, and within 3 years, and just 2 months after my warranty expires, conveniently I need a new engine control module, which sickens me. I explained to the service department that this isn't sitting well with me considering the circumstances. I also reached out to Chevrolet/GM directly to open a case. The dealer is saying they haven't heard from GM, and GM is saying they haven't been able to reach the dealership. I think it's crazy that I'm getting the runaround. I didn't get the runaround when I forked over my money for this car. Do right by your customers! I've bought my last two cars from here and I will not be buying another. I take care of my cars. Y'all should do better. Update: I ended to getting my car fixed there. I honestly had no other choice considering the condition of my car. I still won't ever buy a GMC brand vehicle again, but Dave in the Service Center has really great customer service and that was the only positive thing about this experience. read more

salesman was very good , but his manager was not. We paid cash for the car They say the car was checked out before the sale. If that was true, why didn't the Navigation system work. The car manual was in a foreign language which made it difficult to operate the car, and the Sim card was missing which have us no navigation system and other systems that depended on it. Tried to negotiate but was told I got the car as is. .during the inspection by me I told them it was missing and they said they would get me one. BS ED.S Olympia WA Feb 2023 read more

Good Chevrolet are a gang of grifters. Do not go in there in good faith, expecting to be treated with respect. They WILL take advantage of you if they can. I went in there to trade my old car. Oliver said it was a "wash." the car I wanted was priced at 23k (is actually worth 17k at the time). The car I traded in was worth about 14k. After all was said and done, somehow I walked out of there with higher payments than before and owed 26k. So he basically stole my old car, jacked up the price of the new one and somehow had me believing they were taking 14k off the price of the 23k car. I was willing to do that. A wash? Apparently what that means is I pay 10k over the bluebook value and loose the value of my old car. Completely took advantage of me, my kindness and quite frankly my ignorance. That part is on me. I trusted him. I think because I was ex Microsoft or something, it makes him feel smart to bend tech employees right over. Perhaps he was turned down at one of the big tech firms, who knows, but it felt and still feels personal. These guys are super slick and will use every trick in the book to squeeze every last cent out of you. I am amazed that people with such low moral standards are able to conduct business for so long, but I guess thats the system for you. To be clear, their service center is decent and they do good work, but the sales floor is loaded with pure, unadulterated snakes. DO NOT trust them with your money or your time. Take it elsewhere. Especially watch out for Oliver. That guy knows how to use words and slight of hand to snake you out of thousands of dollars. read more

Sales person was great working with me to get the vehicle at the price I wanted. Although I feel as though they may have known about the cabin water leak which they did not disclose to me. Thumbs up on covering the musty smell with 3 air fresheners. Fooled me. read more

I do not, as a rule, vent online, but Good Service has been anything but. Went in on a Wednesday for my $300 diagnosis and made another appointment to have the part installed on the following Monday. Dropped my car off, took the shuttle to work, no work was completed. Made another appointment for Tuesday, dropped car off again, still no work completed. Wednesday, well, third time was a charm and work was completed. Now giving me the runaround on whether this was covered by warranty. Service rep gave me the brush off. "Call Chevy customer assistance," he says (he gave me the number for roadside assistance, not customer service). Submitted a message on the Good Chevy webpage "Contact Us". No reply. Sent email to service manager. No reply. Escalated to Chevrolet Customer Service per Warranty manual's 'Customer Satisfaction Procedure.'... We'll see. My experience in a word: disappointing. read more

This dealership ran my credit four times in one day only to tell me that the vehicle it's self was the problem. Then they tried to sell me cars that were 20k over my budget. Wasted my entire day and negatively impacted my credit. Avoid this place. This will be on my credit for 3 years, just because their vehicle was so overpriced, it was not financeable! NCC/PROMAX/GOOD CHEVRO CAPITAL ONE AUTO FIN CONSUMER PORTFOLIO SVC ALLY FINANCIAL read more

This place is why people call the dealer "the stealer." 1) I bought a car and had my own financing setup. I did not tell them that, and they offered me a loan from the company I had already been pre-approved by to buy the vehicle for an additional 2% interest rate. Lame. 2) I took this same vehicle to them when I was having issues with rough idle, shifting issues (and more) that was indicative off well-known issues with the 5.8L V8 with the Active Fuel Management (AFM). This is the functionality where the engine drops from 8 to 4 cylinders...which was a really big problem in the early years of this technology. I had previously had work done for these same codes and symptoms at ANOTHER dealer while on travels. Dealer diagnosed that the lifters had fallen which was a common issue with this engine (with AFM). One side (4 of the 8 cylinder's) had fallen and they immediately recommended I replace the failed lifters as well as the other side. Reason being, they may be right behind and the labor associated with tear-down drive scale economies to where it was a no-brainer to do both sides. They fixed it and car ran great for a few thousand miles. HOWEVER - when I took the vehicle to GOOD CHEVROLET in renton, they immediately diagnosed as an "INTERNAL FAILURE" and that I needed a new motor for $8.500 USD. We were going to pull the trigger on that (because first time with this stealer), until there were SUPPLY CHAIN ISSUES and they could not get a new or certified re-built engine. All of the sudden, it was only a "LIFTER" issue (as previously solved for by the out-of-town dealer. WTF? Parts and labor were covered under warranty from the recent/previous work, but they still got us for $3,800 USD. 3). Transmission on the same vehicle will not shift from first...2000 miles later. Take it in to Good and we have another "INTERNAL FAILURE." No other characterization and need a new tranny for $8,400 USD. 4) The dealership is also very obviously a shade of it's former self. I don't even suspect...but know it is because of how they conduct business. I can't even think of how my folks have been conned out of their hard earned here. VERY CURIOUS to hear about other folks experience with wholesale "INTERNAL FAILURES." read more

We had happy experience at this dealership when we sold our van. Jonathan was fun to work with, and everyone else we met at the dealership was polite and friendly. read more

Update: My car had been fixed and yes it was indeed caused by their incompetence technician messed up my connectors and no it's not caused by the microcomputer that good Chevrolet claimed. It cost me $1000 to fix it. Lesson learned. They did another oil change 1 month ago and my car started to stall. It has stalled 6 times in the last month. Just checked the oil level, it's less than 1/4. Called. Refused to take a look. Then engine light went on P0011, dirty oil. WTF! I need to buy another new car recently and I know where not to go. It's an understatement to say that their service department is a nightmare. Will never go back. The good Chevrolet should be called Evil Chevrolet. They will mess up your car. Yes, I did contact their management first and no they were arrogant and not helpful. Obviously their management didn't care this is why I said they were arrogant. read more

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Not so Good Chevrolet, My cousin bought a brand new Malibu the transmission went out at 95k she paid to have it fixed here. Then traded in in on a suv an equinox. Surprised not surprised the transmission went out . But she bought the fancy extended warranty so they gave her a refurbished one when the transmission on this also went out at the 95k ish mile mark. And guess what it's been back in the shop not one more time but two with the same issue. And they won't fix it properly they have been bullying her to accept a subpar car back she pays 600 a month for a car that she hasn't used because it's sitting at their dealership a lot for months on end while she takes a bus to work and has to deal with the stress of the customer service debacle at Not so Good chevrolet. I'd say two stars is a bit high for the rating on this place @chevroletUsa you should be embarrassed letting them continue to rip people off. And not so @goodchevrolet Please do the right thing fix my cousins Suv and return it. The people are watching. After launching several complaints to the powers that be they have supposedly replaced the engine and transmissions after having her car for more than 2 months. read more

So funny, the name Good Chevrolet, I really wish their service was "good" . I brought my Colorado truck in to have one of the rear windows replaced and got the truck back and there's glass still in the door, like a lot. which means the color panel has to come off and it cleaned out. So I understand things happen and i'm not going to slam a company for poor work by one of their workers, bad hires happen and sometimes people overlook things. What I will give a bad review for though is when I call and leave a message for the service manager letting him know of the problem and I don't get a call back. Pretty much tells me all I need to know about where the problem lies. read more

Mixed thoughts right now. I was looking for a very specific car (Camaro ZL1) and they had one in stock that was priced competitively. Just to set this up, I lead sales and bus dev for one of the biggest companies in the world, so when I deal with car salesmen I try to have some empathy...they're just trying to sell some cars, not broker a $50MM joint venture. These guys stayed late on a Sunday (after hours) to finish the deal, so thats the fourth star in my rating. I could tell the salesman was frustrated with all my questions and my unwillingness to succumb to their standard sales process. He did a good job though, fairly responsive, was patient with me. But he left before I met with the finance manager, probably thinking the deal wasn't going to close. Whatever who cares. Finance manager was nice, fast, only pitched me the extended warranty once and didn't push hard when I said no thank you. Car had some scratches that they said they would fix since it's new, so far they have been responsive and willing to get the car back in. Based on all the 1 star reviews, I'm a bit nervous to bring the car back in. We'll see..will update the review after. If you come here to buy a car, know your numbers. Have good credit. Do your research. Don't be afraid to say no or ask for what you want. Do your research. Have realistic expectations...this isn't Ferrari or Mercedes. Be nice. read more

Good Chevrolet - Auto Repair Near Me - Renton, Washington

This is a long overdue review from a few years ago. Richard our sale rep that was assigned to assist us with our vehicle purchase. At the end when we were trying to make a final decision literally ripped/snatched the keys out if my hand. This was extremely rude and very unprofessional. I will need recommend or due business with this dealership again after being treated like this. I will literally never forget this experience. I would give this sales rep zero stars if possible read more

We've purchased two cars through Good Chevrolet, and both times, it's been a very pleasant process! Everyone at the dealership that we've worked with has been courteous, professional, and willing to stay late to get the deal done. Big thanks to Brett and Zach for helping get us into our new Silverado!! They didn't hesitate when we said we'd be in around 7pm on separate occasions for test drives, which was very appreciated. Additionally, Brett helped make sure I was able to get some belongings from my trade in that I had left accidentally, going way above what I'd expect from the average dealership. We're really, really satisfied with our experiences at Good Chev, and we'll be back for the C8!!! And this was a while ago now, but Charlie who helped get us into a C7 Corvette was also a great guy! He was very knowledgeable about the car, and had a great attitude the entire time we were working with him. We'd be happy to buy another car from him in the future as well! read more

Good Chevrolet - Auto Repair Near Me - Renton, Washington

Like many people I would guess, I called with an expectation of going through a lot of dealer nonsense. Jason was great at answering my questions via email and then on the phone as he gained my trust. Finally, I decided to drive down and just see what they would give me for my trade-in. I was pleasantly surprised when the process went pretty fast (compared to my past experiences at other dealers...I have bought a LOT of new cars in my life) and I was not pressured into any decision. Great experience and I love my new car. read more

Good Chevrolet - New car... - Auto Repair Near Me - Renton, Washington

Jon in service has been a great help in improving the PR of this "not so good" place. Others like Natashia just put a stain on the memory of potentially good, repeat customers. From the initial new car buying experience, to the hassles of trying to get warranty and service issues resolved, and the lack of leadership from management, this is just a poor way to do business. God Bless America! read more

I bought my Traverse form here back in 2016, and every time I would come in to have an oil change the service department representative were horrible and would prefer to argue with and always state their right rather then help you..... but now they have this awesome guy named John that is willing to help you try to pinpoint what's actually going on. Glad he is now apart of the team read more

I reached out to them regarding a Bolt they have in inventory. When they called me back this morning, I had just made the decision to go another path and I shared this with the person who called me so that he didn't waste his time. His response was: "Oh awesome, I hope you get it soon" And he hung up Wow, hanging up on a customer......this is why I've held back on looking the corvette. Because of reports of this abysmal customer service. read more

David Navarro was Excellent! I went in and left 3 hours later with a 2021 Chevy TrailBlazer. David answered all my questions and made me feel very comfortable and happy with my purchase! read more

Good Chevrolet - My new car! 2021 Chevy Trailblazer! - Auto Repair Near Me - Renton, Washington

I am currently waiting over 2 1/2 hours for a oil change and tire rotation this place sucks. The sales experience was also bad! Free lifetime oil changes are great only if they don't take a lifetime. read more

I'm reviewing service! I want to make that distinction upfront because I see some inconsistency in stars ratings. As far as service goes, I've been treated very well here. Scheduling online was easy for when I wanted to drop it off. The rental they let me use last time was lovely. This time, I learned they have a pick-up service. I didn't leave my house and from the moment I scheduled, I got text updates about when the pick up would happen, what was happening during service, and even an update at the end regarding what to expect as far as payment goes. Since I sent it in for recalls and a multi point inspection that was complimentary, it was free, but if I had to pay, I could have paid during car drop off. So yes, service is great. Can't speak to or for anything else but they do great work on the car. read more

Drove down today to look at a Tahoe. We have spent the last 2 days trying to compare several vehicles and plan to buy in the next week. Salesperson was completely dismissive once I told Him the specifics we were looking for, as he said h had none on lot that matched. We had to BEG him to let us at least sit in one to see how it felt. It took him a full 20 minutes to locate one on the lot for us to try. We were in and out of it in 5 minutes and he said " excuse me, I'm going to go SELL cars now". As if to suggest we were only tire kickers and not doing due diligence. We have been to 4 other dealerships and everyone at those was great. read more