Just five years into its 10-year warranty, my Goodman HVAC system developed a coolant leak. I hired a local Goodman dealer to repair it. It took them 5 weeks to get the replacement part from Goodman, and they charged me $3,500 for labor and materials to fix it under warranty. A month later, the condensate line began leaking water. I called them on Friday, but they couldn't come until Monday to look at it, and I had to shut off the AC until they showed up. At that point, I was so done with them. I called Good Tidings the following day, 3 PM on a Saturday. They offer 24 hr. emergency service, 7 days a week. Good Tidings had a technician at my home within ninety minutes, and an hour after he arrived, the problem was permanently fixed. Good Tidings pricing is in line with or less than other plumbers that I have used. I like their business model, was pleased with their service, and will use them again. read more

Called them twice for an estimate for a new hot water heater. They said, both times, they would get back to me but never did. No wonder why they got all these bad reviews. read more

I had a wonderful experience they came the same day at the time they said they kept be updated on their arrival time via text they came out at 7 pm they fixed the problem gave me the pictures the staff were so polite they didn't look down because I was a woman I had a horrible with another company I would highly recommend them I can't say enough how exceptional they are read more

They overchargeC for a quick pipe fix they charge over $500 , these peple take advantage of, will never use them and do not recommend them

SAVE YOUR MONEY AND GO ELSEWHERE. Good Tidings actually tried to charge me $1500 for a new toilet. I hired someone else who installed it for $500. WTF? AND SAVE YOUR TIME: Good Tidings now told me it no longer handles plumbing or heating; it focus only on air conditioners that are "more than 10 degrees offset." WTF? read more

The worst experience with a plumbing company, had to call them back 4 times to fix the boiler which ultimately never got fixed. Charged over $1400. This included a tuneup and replacement of the lower water safety control part. Had to call a new plumber that stated that they never did a tuneup, (which they claim they did), had to pay additional; cost to finally get it fixed correctly. They also left a glove in the bathroom toilet in the basement before they left. I guess to add insult to injury. DO NOT GO TO THESE PEOPLE. read more

Our water heater died on a Saturday so we had an emergency water heater replacement. They also told us that we need to replace the chimney liner in our chimney or we will fail inspection, this was another $2000 dollars. Thankfully, we only replaced the water heater and decided to wait and see if we would pass inspection, which we did. Scam artists. read more

I came to this business while looking for an elderly woman friend who needs to repair, or possibly replace her Central Air unit. I wanted to be able to recommend 3 businesses for her to get estimates from. I've seen their trucks on the road in the past and they caught my attention because of the "wrap" containing butterfly graphics. The upselling of parts and services seem to be the standard practice for this business. Based on all the reviews and responses I've read about Good Tidings, going back 10 years, I wouldn't trust them. read more

Awful experience and very poor customer service. From the start, communication felt misleading and unprofessional. Expectations were set one way and then changed, with no accountability or clear explanation. When I tried to clarify, I was met with rudeness rather than solutions. read more

I had my yearly heating maintenance check-in for preparation of the potential cold weather that could come for the fall and winter. The technician Good Tidings sent was Nick R. Nick R. was on time, very efficient, very informative and answered any and all the questions I had. He is very professional, knowledgeable and personable. I hope if you ever need Good Tidings service that they send you Nick R. I loved the service so much that I signed up for another year of maintenance service for Heating and Cooling. I definitely will recommend Good Tidings to anyone I know! read more

I can understand why the average of their review is only a 2.5. Terrible company to do business with; anyone who deals with them should get everything IN WRITING up front as they do not keep their word. I will never call them again. Ever. read more

I have nothing but excellent things to say about this company. They've shown up and done excellent work in little things like a leaky faucet, to a boiler replacement. They came to service our boiler after the gas company said that it was emitting high CO (due to two burners having residue on them). They checked out the unit fully and found a leak. They showed me the part that was leaking and crumbling apart and they removed that boiler the same day besides also addressing a sink that needed snaking and a leaky shutoff valve. This company operates like no other plumber I've ever worked with as a homeowner. They are attentive, honest, and work with integrity. read more

These people are unwelcome in my house forever. They said my only solution was a new $13,000 boiler I got a second opinion and have plenty of heat in my house read more

Steve was very quick, honest, knowledgeable and helpful. I would definitely recommend their services. I appreciated the quick AC repair!

This company is a scam. Stay far away!!! I had a minor issue with a toilet flapper. The technician came into my house and started trying to sell me all of these different VIP discount plans that they offer. Then proceeded to try to sell me a new toilet for $1200. I said no I just want this fixed and they were going to charge me $500.!!!! Mind you we already bought the parts we just needed the flapper adjusted. He gave me a whole line that I needed some special different type and for all the labor, etc.. I paid the service call fee reluctantly and told him I don't have $500 for this. After he left I put on social media asking for recommendations for someone and was given the name of a plumber locally who came over and fixed the job in five minutes and just replace the flapper with another one which was $20 and that's all he charged me because he wasn't even here 10 minutes!!! These people should be ashamed of themselves for trying to hose people like this and all under having a Bible verse and a Christian name that is absolutely disgusting !!!!! my mother is a senior citizen who referred them to me. I called her and let her know what happened and told her she's never to call these people again.!!!!! My technicians name was Ethan and I will say he was very polite and respectful and I really don't hold anything against him because he works for this terrible company and he's only doing his job which is being told to push a sales pitch Disgraceful! read more

Complete rip off! I called them because the hot water heater was not coming on. They came out to diagnose the problem and told me it was the control valve and it would cost over $1,000 to replace, but recommend I replace the entire unit for $3,000. Both numbers seemed ridiculously high. I called another plumber who walked me through getting it working over the phone. The pilot was out! read more

This is my first time working with Good Tidings. I contacted them to fix/replace my sump pump. From start to finish, the experience was top notch. Rob and his colleague were extremely professional, polite and explained the problem in terms easily understood. The price offered to replace my sump pump was very reasonable. Additionally, and just as importantly, Rob was a very nice person! I highly recommend Good Tidings!! read more

Called them to address a possible over pressuring boiler. Tech came watched system run and decided it was a bad pressure gauge yet never tried using a secondary gauge or bleeding the system. Allen assured me it was just a gauge and charged me 89$ not happy i decided to investigate myself with another company and found the system to be overfilled with water creating too much pressure and potential to explode. Good tidings left me in a dangerous place instead of doing actual investigation. F this place. read more

Good Tidings Plumbing Heating Cooling - Heating & Air Conditioning/HVAC Near Me - Clark, New Jersey

Called the company to let them know that it as fixed for under $400 and that where do they get off overcharging so much ?? .. they told me that maybe they aren't the company for me ,.. really .. I was then asked if I wanted to the $53 service fee returned which I said yes !! It's been 4 days and I still haven't gotten a refund .. stay away from this company read more

Be very careful of inaccurate diagnosis of item that needs to be fixed leading to price gouging. All that was required was a 15 second switch reset on my hot water heater ( which I eventually did myself with the help of the water heater manufacturer). Tech came back from truck with a $750 estimate to replace ignition box. I did not appreciate having to peel and scrape marketing stickers off appliances that had not previously been worked on. read more

Brian from Good Tidings came out to our house in a timely manner and replaced our sump pump when we discovered it burned out. He is friendly and professional. He did a marvelous job. We have used this company for over a decade, and they have always helped us out with great service and great service people. read more

My goodness, I cannot recommend Good Tidings enough. Anytime there's a plumbing, heating or A/C problem, I know that I don't have to worry at all. This is our 3rd time with a problem and as a new homeowner, they make it a breeze. All of their servicemen especially Bryan are awesome people that do great work. 11/10 for them and they are lifesavers. They will not disappoint. read more

My whole house Lenox ac unit suddenly was blowing warm air. I called my usual hvac guys who couldn't come till lat next day my house internal temp was already up to over 80 degrees. Good tidings came within 2 hours. Nick was professional honest and did a fine job diagnosing and correcting the problem. I was expecting to have to replace a compressor a solenoid or the whole unit. Apparently a power surge or drop confused the capacitor switch or the fuse. The compressor kicked back on after lightly pushing the fuse. I had turned off circuit breaker prior to calling them for half hour and that didn't work. They could have up sold me they did not. Nick apologized for having to charge me a bit short of a hundred bucks. I was thrilled to pay it. I see a lot of negative reviews here. People are fallable they make mistakes they screw up sometimes it happens. My usual service company may have jumped to conclusions and encouraged me to replace a 2008 unit they installed or maybe they would have done an equal job. But they couldn't get to me-these guys did. I'm a loyal guy but actions speak louder Good tidings is my new company. I've been through tons of plumbers electricians carpenters hvac folks. Good help is hard to get these days craftsman and trades aren't taught or a desired vocations these days. All services are costly plumbers can make more income then some doctors but your doctor can't replace a broken water pipe. Neither can I. I'll call these guys they are good tidings. read more

This used to be a reputable family owned business. I bought a brand new air conditioner, gas heater and water heater (carrier) and have used them for years for service. The new heating unit would not turn on (1.5 years old) and they came to service. I was told the bill would be approximately $1500 possibly more if the problem wasn't the gas valve as they thought. I asked about the warranty and was told no warranty only extends for one year. Didn't sound right a call to carrier confirmed it's a 10 year warranty and the gas valve was covered. When I called good tidings they refused to even entertain this and wanted me to speak only to the technician Joe who was telling me there was no warranty. Asked to speak to management and was told to speak to Joe. Very unprofessional and clearly could care less about customer retention. Another hvac company came did the repair and was covered under warranty. Buyer beware read more

My 92 year old mother called GT after her heating was not keeping up with the thermostat. They came out the same day as an emergency call as she is a VIP contract customer. On the first visit they were stumped about why the limit switch was coming on and not allowing the furnace to keep up with the thermostat. They recommended a duct cleaning suspecting the issue was low airflow. The duct work was very dirty. It had not been cleaned in many years. I had the ducts cleaned 4 days later. I called for a follow up visit because the heating system was still showing the same error codes and had the same issue of heat not keeping up with the thermostat. Again they came out the same day I called. Steven took troubleshooting to the next level - he tested everything again and didn't give up until he figured out it was the blower motor. This was a very difficult diagnosis and took significant time. He didn't have the part on the truck (it was 10:00PM) and said they should have it the next day. Steven left 4 portable electric heaters behind at no charge to keep the house at a comfortable temperature that night. At 8:50AM the very next day I received a call to schedule the installation and the part was in their possession. You get what you pay for - GT employees are honest, dependable and skilled. read more

Overcharged and lied about what they were gonna replace. The Technitian pushes an over priced loyalty program that is a scam to get in and mis diagnose. TO RIP YOU OFF. The bad tempered owners son and the tall guy with the glasses don't know anything about plumbing. They weren't even wearing service shoes he was wearing dancing shoes. Taking about I need a $2200 water heater. I got it replaced by a local rival. As a retired public service I should get more respect than that. You can't fool an old dog. read more

The guys at Good Tidings do a great job of fixing any heating or electrical problem that you may have. And if it's an emergency they will come ASAP. The only downside to Good TidIngs is that they overcharge and encourage their employees to get you to buy new appliances. I paid twice as much for a water heater than if I would have purchased it from Home Depot or Lowe's. They will stretch the truth to get you to pay more which I think is sad because as I mentioned the guys who come out for service do a great job. I would recommend always getting a second opinion. read more

I'm adding to my review over a year later to say that Good Tidings remains a top quality plumbing company. Our water heater broke last night and we had a couple of inches of water in our basement. We were able to remove most of the water and had immediately called Good Tidings. It was late at night when this happened and they told us they would have someone call at 7 am. They did exactly that. The technicians were here by 7:30and had a new unit installed before 9 am. Many thanks to Chris and Brian, aka Mr Wonderful for fast service with a great attitude. Made a bad situation not so bad at all. Highly recommend read more

We have used Good Tidings twice for furnace issues. They have come out in a timely manner and were very nice. The first time they fixed the problem with our furnace and told us we should get a new unit (we decided to wait). We just called again yesterday, with a different problem. The technician was very nice but he didn't even attempt to fix the issue just told us it wouldn't help and we need a new one and someone will call us to set up an appointment with pricing. After reading reviews here, I decided to call someone else referred by a friend. He came out the next morning and fixed the problem for under $200. I know eventually we will need a new unit but I would of like to have the option of fixing it (especially for under $200). read more

I originally called to schedule an appointment for an AC tune up back in April and was told that it was too early to schedule since the weather was not warm enough. I would be put on the waiting list and called as soon as scheduling began. No one ever called me to schedule! I called again and was able to make an appointment for today between 9am and 1pm. No one ever showed up!! I will not waste my time or money with this unreliable business again! read more

Updating due to recent services (two bad ones): 1) they came out to unclog a drain. They knew it was the day before our wedding and charged us an exorbitant amount to snake a pipe for 10 minutes, knowing we were in a rush. Then tried to sell us a $200 part, we refused, my husband bought the part at Home Depot for $6. Yes, $6. 2) stupidly because we had their "plan", we called them to shorten a gas pipe to our stove. Literally they just needed to cut off a couple inches and cap off. They started work without quoting a price ( I wasn't home, my husband misunderstood), they drilled holes in my floor, ran new pipes FOR NO REASON, and charged $850 to our credit card. We called, receptionist was polite, played "phone tag" with the manager, and they gave us the runaround. Still have no resolution, weeks later. Going to contact the credit card company to reverse charges. Will never use again! read more

I am surprised that this company has a four star rating on Yelp!... VERY surprised. I was DISGUSTED by their sale tactics AND their prices. My wife and I recently moved into a new home and brought our washer/dryer with us. I'm very handy, but being buried under a pile of boxes, having a newborn baby and just dealing with "life" in general, I thought it would be best to have someone come out and simply (and I do mean simply) hook up our units. I mean, how much could it be? $100? MAX Nope... Not even close. They LITERALLY (I know because I did it) had to just "plug n' play" because I had brought all the parts with me from the other house. The technician takes a look around, goes to his truck and quotes me $300+!!! WHAT?! So I refuse the service... The tech says he has to call his manager and I tell him "no problem, have a nice night." basically thinking he'll be leaving my home to call. Not the case... he had to call in front of me. Why? Because this is where the "used car salesman" tactics came into play. "Oh, well, we can actually do this install for the Elite Member rate as a courtesy since it's your first visit and we have a $60 online coupon... So your new total will only be $200+" (on another note, we found an online coupon for $100... not $60) At that point, I wanted to say "Get the f*ck out of my house!", but I'm a bit more polite than that. I refused service again, told them no way, he left. Absolutely disgusting. I went to Home Depot, spent less than $50 on parts (because I decided to buy a new gas line) and installed everything myself in under 30 minutes. How many little old ladies are getting ripped off by this company daily? You're gross... Good Tidings my a**... read more

I've used Good Tidings twice, both were very good experiences. My sump pump died around 1am on New Years Day. In between bailing trips I called dozens of plumbers, many who were "24 hours" with an answering service but never got back to me. I called Good Tidings around 5:30am, spoke with someone who actually works there, and had someone at my house by 8:30am. A few months later my 12 year old water boiler sprung a leak. Good Tidings came over and it was replaced within a few hours. Looking forward to using them the next time something breaks! read more

I really wanted to like this experience but it was not to be. Moved into a new home and on the first cold day we realized that the upstairs baseboard heating did not work. A few plumbers offered to come out but our realtor recommended good tidings. They were not so good. The service technician, Matt, comes out some time later than we were initially told. Its okay, we don't mind the wait. Then he spends most of his time on the phone with his significant other. We still don't mind, it's a weekend, must be hard to be away from loved ones. So after looking at the boiler, the technician says that there is an air bubble and the line must be bled. He wants to charge us close to $800. I tell him, that I have had this done in a previous home and it typically ran $450. Matt gets on the phone with his boss and says they will give us the member only price of $700. I ask to speak to his boss. Matt says that only he gets to talk to him. I tell him that this is not a good value and will simply get someone else. Matt reminds me of the diagnostic fee of $89 dollars which he will reduce to $49. Generous, but still money down the drain. Upon his departure Matt was nice enough to shut down the boiler without letting anyone know. Thanks. Matt comes back to restart the boiler and reminds us this is not "sabotage." Good looking out. Anyway, next day a plumber comes out from ASE HVAC in andover, bleeds the line, cost me almost half as much. Thanks, wish I started with them to begin with. Follow up: received reply from an employee which you can read bellow. Thank you for reaching out. I ended up having the system serviced at a more competitive rate. My realtor is aware of my experience on a Saturday with my four month old in a home where heating failed. I understand you run a business... but your business should involve empathy and fair pricing. read more

This review is based only upon their customer service. I emailed them telling them I needed an appointment for an estimate to replace my water softener and I need a regular plumber for other jobs in the future. They emailed me back with a number and person to call. I called her and it sounded like she was reading lines from their policy manual in her spiel. I told her I wanted to know a little about what type of company they are, how large they are and she was silent. So then I asked how many crews they had and she said she didn't have that information in front of her. I was transferred to the coordinator and asked him how big the company was he told me he didn't have that information in front of him. Then he told me that they are very busy with emergencies so they would put me on a "to do" list. I declined the offer to enter their lottery for an appointment. The logic I have a problem with is that future emergencies should have no impact on a company's ability to schedule an appointment for an estimate. It would make sense for a company to cancel an appointment so that they can tend to a specific emergency, but it makes no sense for a company not to be able to schedule an appointment based on another event that may or may not occur in the future. It see reviews here from all over the state so I have to guess that this is not even a plumbing company. It seems they are just a middle-man who profits by coordinating plumbers with plumbing customers. That would explain why their rep's would not tell me about the company. read more

Have used Good Tidings for a few HVAC projects. Very happy with the results. The technicians are always pleasant to deal with and the office is very responsive. Would highly recommend! read more

Found some water in the basement and was having some slow water drainage issues. I called up Good Tidings late in the day and Kelly was helpful and communicative in terms of expectations for service. She kept me updated throughout the afternoon in regards to availability of a service person to come out to our home. Steve arrived promptly and in the expected time frame provided. We went over the issues our home was experiencing and he clearly communicated the anticipated issue, explained the service to remedy the issue and clearly went over pricing options. He didn't push/oversell, which I appreciated, and based our favorable rapport, I also had our boiler serviced, which was handled by Matt. Both guys were great, personable, and quick with their service. We'll definitely use Good Tidings again. read more

We had a plumbing issue and someone recommended Good Tidings, so I thought I'd give them a shot especially since they are local. They Started off with an estimate of $2,000 for their premium package, then dropped to 1,200. Then $700 no frills. I had the job done by AJ Perri in a quarter of the time it took Good Tidings to write the estimate .... which I had to pay$49 for, and they did nothing!Seems like they are only after the $49 as their pricing makes it seem like they don't want the work. Next time I'm just calling AJ Perri. read more

Really Horrible Service All other reviews May Be from Coworkers of Company Expensive and did not complete service Unbelievable Scam Artists read more

I should add that the tune up didn't include spraying a chemical cleaner on the condenser units, which I was charged an additional $100+ for 2 units. I've never paid an extra charge from any other service provider for a spray on chemical cleaner you can buy for $10 a can. On my earlier review- I wouldn't have minded paying for the coolant recharge, that makes sense. But having to pay another service call because the tech didn't recharge an older unit isn't good service. Another example of how their pricing isn't competitive and the techs will take advantage of you if you are not careful. read more