Unfortunately, they only had two phlebs working and only one of them knew how to draw blood. The…read morewaiting room was packed. Had an appointment but still waited for 30 minutes. Didn't get my blood drawn because the girl didn't know how to do it and was clearly too nervous. She told me to come back another day and I should be good. Yeah I'll come back another day to somewhere else. Thanks for wasting my time.

I found the girls (phlebotomist) to be rude to the patients. I was there as a walk in and waited…read morefor bit. Not a problem having to wait. But there is no one at the front desk to help the patients that have questions or need help. And when one of the girls does step out, let me tell you how surprised I was to see how unprofessional and not polite they are. I think they have forgotten it's because of the patients they have a job. A male patient an older man and I were trying to help the people at the kiosk. It's sad an industry that is highly needed could act this way and be like it's ok. Unfortunately, some of us have to continue coming back to a place like this.

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

Came over with my elderly father for his blood test. I was…read morehappy to find out this new "hidden" location for Quest, clean very accessible and not much of a wait. The staff was attentive and she did a great job taking his blood. Information was easy to collect and she even gave us the requested test back, since my father wants to have copies on his file. Care quality seems great, place was clear and uncluttered. Definitely will be coming here again for my blood test as well. Date of visit; July 2025

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

Absolutely amazing experience!…read more We had the most beautiful and emotional experience at Baby 3D 4D Ultrasound. From the moment we walked in, the staff made us feel so welcomed, comfortable, and cared for. Our ultrasound technician was truly incredible -- she was so kind, gentle, and patient with our baby, taking her time and never rushing the process. She repositioned, waited, encouraged baby to move, and made sure we got the clearest and most special images possible. You could genuinely feel how much she cared about giving us the best experience. We went in at about 26+ weeks and the 5D images were breathtaking. We could clearly see our baby's face, her chunky cheeks, lips, and even her little expressions. It honestly felt like meeting our daughter for the first time, and we will never forget that moment. The room was cozy and peaceful, the atmosphere was full of love, and everyone in the room felt included in such a special memory. We left with full hearts, huge smiles, and memories we'll treasure forever. If you are considering a 3D/4D/5D ultrasound -- do not hesitate. This place is worth every single penny and more. We will absolutely be recommending Baby 3D 4D to everyone we know. Thank you for giving us such a magical first look at our baby girl

Rosie was fantastic. She made our experience extra special and we can't wait to come back!read more

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

We had a great experience here! I wanted to see my little one's face and was really hoping we would…read morebe able to with my anterior placenta. The staff was patient and had me move around in a few different positions so we could see him.

My cousin went here and they completely got her gender wrong, she went in at 14 weeks and was told…read moreshe was having a boy, the photo given was a "nub" shot photo but was not clear at all, no in-between the leg photo was given, and then at her anatomy scan at 19 weeks was told she was actually having a girl instead. After having the boy name picked and clothes she now has to change it all because she was given an inaccurate unclear photo that was supposed to be "baby's gender". Would not recommend.

Center Lake Ontario recently started taking patients on Sunday and what a wonderful thing. I did…read morenot have to request time off from work. I was able to schedule my appointment quickly and get in there for my procedures. I had exams that are typically "scary" but the technician-Jasmine was so patient and kind, too her time, reassuring me and giving me options if I got too anxious. From the minute I walked in on Sunday the receptionist Cindy was pleasant and accommodating to all my needs. I've used this location many times in the past but this time I felt I needed to compliment Cindy and Jasmine who were exceptional and to highlight the benefits of the weekend schedule!

I have been coming to the Chino and Ontario location for years and it has always been consistently…read moreexcellent service! I don't know who does the hiring for this company, but they are the best at finding caring, knowledgeable, employees!

Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

I like that their open from 9am to 9pm 7 days a week and they have an X-ray machine onsite. Saves…read moreyou a lot of money than going to emergency room hospital. Fast service and I like you can book a time to make a visit

Great location right off the freeway. Walking in, I was pleasantly surprised by how appealing and…read moreclean everything looked. The staff was prompt, attentive, and genuinely helpful. I felt cared for and appreciated as a patient. My daughter and I were called into a room quickly, and the nurse was friendly, taking time to understand all of our concerns and medical history. Dr. G came in shortly after and was just as attentive. He made sure he understood everything we shared, examined my daughter thoroughly, and explained his thoughts and plan of action clearly. He made sure we understood each step and didn't have any additional questions. We were in and out faster than we've ever been at an urgent care, and it was one of the best experiences we've had. We will definitely be back. Thank you Medcove

horrible customer service. very disorganized clinic and workers are not interconnected. can't take…read moreno for an answer, and will harass you if you tell them, you don't want their services. Treat people like numbers or a disease, not a person. something about the places feels fishy, or corrupt.

The most unprofessional, incompetent, uniformed, and politically biased organization. As a tax…read morepayer, this federally funding organization borders on corrupt and is severely mismanaged and disorganized. It took 2 days and 3 hours each day just for Sandra to get me signed up for benefits. I told her I was homeless and she said she needed proof of address??? She took35 minutes to locate the paperwork I had completed and given to her the previous business day. Then she claimed she threw it away, then she suddenly found it. Sandra and I established a 1:20 appointment on the phone, then she lied and said she didn't say that. I was not seen until close to 4:00 with no apology or accountability. The attending PA has a limited and simplistic understanding of medicine and it's long term side-effects and would not entertain my concerns and kicked me out of her office. Salas (the PA) is in direct violation of my patient's bill of rights and can not coerce me to take some experimental medications. The girl at the front was coughing and sneezing and wiping her snot the entire time ( a total of 3hr visit x2days) but told me only 3 people in the lobby and to wait outside. They need an investigation from the medical board and the department of public health...