We dropped items off and person was very nice and helped unload items. We will return when we have more things to donate.

They have been hiking up the prices a lot recently at Goodwill Frisco TX. I am going to other locations and avoiding this one.

Organization is really hard to navigate, there's women's clothes mixed in the baby clothes, none of it's really separated by size, and the clothes are overpacked where you can't even see what's available. read more

The prices are ridiculous. It's kind of what I expected based on the area, but lol, what a joke. You'll be paying nearly full price for Amazon cheapies or SHEIN. There were some better items, but they were priced even higher - $25 for shirts and the like. read more

When this location first opened I shopped here a few times. I have also donated here a lot as well. On my last and final visit here I was absolutely shocked to see the high prices. The women Blouses and Shirts are listed for $7.99, Sweaters are $5.99. I didn't even bother to look at the pants/jeans. There is a sign that mentioned all tagged items received an additional discount, however no shirts/blouses were tagged. A lot of the shirts I saw were more than gently worn and had stains, holes, or tears on them. The store also didn't seem as clean as it used to be. I did find 2 shirts I liked and took them to the register. The cashier wasn't friendly but she did say hello. I told her the prices were very high for used clothes and that they were comparable to "Walmart prices", she said "I know right". After ringing up my 2 items she told me my total for my 2 shirts was $17.29. After I paid, she handed me a receipt and said "thanks". She just stood there and looked off toward the back of the store. She didn't remove my clothes from the hanger or put them in a bag. She literally just left them on the counter after ringing them up. Once I realized she had no intention on putting my items in a bag, I removed the clothes from the hanger and placed them in a bag myself. My daughter and I just looked at each-other in confusion as we walked out of the store. I won't return to this store again, primarily because of the high prices for used items. I loved shopping here in the past when I was able to pay $1.75 - $3.00 for a shirt. I walked away feeling like I got a bargain in the past. Now I feel it's a complete rip off. Why would I continue to pay $7.99 for a used shirt I could get new from Walmart, Ross, or Marshals? To top it off, there is a large sign at the register that says, there are absolutely no refunds or returns, and all sales are final. This policy has also recently changed as well. The parking lot was pretty empty and there was only myself, my daughter and one other shopper in the store on my visit. Word of the high prices, and poor service at this store must've gotten around. read more

Goodwill Thrift Store & Donation Center - $7.99 Shirts - Thrift Stores Near Me - Frisco, Texas

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Worst experience of my life . They are selling fake designer bags and saying they are authentic . Louis Vuitton priced at $700. Guy working the front named Mitch said "oh yeah they are authentic , they are verified " Probably the worst thing I have done in my life. Purchased the bag then went to the Louis Vuitton store to confirm . It in fact was a replica ! A fake . I call goodwill and speak to a male manager named Issa . So incredibly rude said there is nothing they can do . He said the store manager evaluated this bags and based on quality will price accordingly ! $700 for a fake bag !! read more

Genuinely displeased. 0/10 To start off the store smells bad, very musty. The staff is rude and gets in your personal space. And the prices are so HIGH!! I've been coming here since it opened and the prices gradually get higher every time. They have one color every week that is half off , yet you can never seem to find the color for that week. A HUGE problem is the singing dude!! Does he ever stop singing? I'm sorry, but I want to enjoy shopping and not have to listen to someone who is tone deaf singing very loudly.He never stops singing... The organisation has gotten a little better and the store seems more clean than it used to be. But that's the only positive thing about this place. Go across the street at grace bridge!!! This goodwill is trash read more

Was in the area attending a Rough Riders game and wanted to see what kind of thrift stores were in the area. This one was upscale compared to the one I normally shop at. The racks were packed with merchandise, and I had a great time shopping. The store was also incredibly clean. Even though I didn't find anything, I'll definitely come back again when and if I'm ever in the area. read more

Goodwill Thrift Store & Donation Center - Thrift Stores Near Me - Frisco, Texas

Save yourself some time. Don't come here to drop anything off. After 4 times trying, I finally gave up. PLEASE DON'T DONATE HERE! This place doesn't take donations all the times I've been. read more

Very rude and unprofessional staff members! Good selection of merchandise, however over priced and over all a poor experience. read more

I Came here today and found a dress, looking at the price tag the dress was $32.99 looking some more there was a hole along the zipper. With that said I go to the front and talk with an older brown man who I then asked if he could take down the price of the dress due to there being a hole.. (I mean cmon it's a goodwill) he asked me what I think it should be priced and I replied with "$25" which I think is very reasonable for a DONATED dress from goodwill with a hole mind you. He then said no because it was already discounted from $50 because of the hole... this is not a name brand dress.. it also very much was not discounted from $50 and this was in fact his first time seeing the hole I then told him there was not one dress on the dress rack priced at $50 and he said "do you wanna bet"... to my surprise when I looked over on the rack there was not one dress priced over $12 excluding one wedding dress priced at $99..... in conclusion the man was arrogant and goodwill sucks by taking advantage of profit over DONATED items. read more

Who chooses what to sell at this store? They need to be fired. The items here are gross!! So many stained or dirty clothing items. The home goods look like they are from the 80s and there is NO organization. Good luck trying to find anything in your size! I have stopped coming here at all. It's not worth the 5 minutes to takes me to walk through, feel completely dirty and disappointed and leave. read more

08/20/21- 1314 Friday The area is very nice and clean. The staff are very professionals. The Drop Off area is located at the back. Thank you "Goodwill"!!!! read more

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Never find anything in this Goodwill! I come all the time and find nothing! Also the music they play is awful Go across the street to Grace Bridge resale! It is wonderful read more

Do Not Shop Here!! Save your money, and go across the street to Grace Bridge where are you will find nicer things at better prices! .... And much of what you spend gos toward helping others in need. Brought some really really nice Christmas things that could've vetted them some good money, and was told they would not take it, none of it! (Including outdoor lighting and a lighted Santa, all in perfect like new condition!... guess they like stepping over dollars to pick up pennies!) I also agree with someone else that had mentioned the same thing about them not taking things AND the high prices for pretty much a LOT less than average items. When they opened, they were great but now they have garbage with high prices and don't bother to take really nice things (that they wouldn't even LOOK AT no less) when you're donating. WHO runs a store like this???! Go across the street. They have their act together! read more

Like most Goodwills in the DFW metroplex this one has overpriced junk and I suspect most of the good inventory never sees the floor for reasons that you can figure out. The only exceptions I have come across are both Plano locations which used to be gems, but since they implementing their EBay lookup to price things, have also become much worse in that good inventory may be getting "lost" or just priced according to Neiman Marcus prices. At this point the Allen store that recently opened seems to be the best location to actually find decent deals and treasures but I suspect that will be temporary as well. What's really needed is a thrift store that actually serves to purpose of recycling goods in the community to the end customers, not a price gouging scheme nor opportunity for "lost merchandising". read more

Nice people. Very helpful and respectful. We even prayed over the guy who helped us with the furniture we bought. Because I forgot the Vacuum i bought and came back the next day. The manager helped me find it and when he found it, the guy on the back helped me carry it. I hope the next people here will be as polite helpful and i hope everyone in customer service business will all be like them read more

Manager was very rude when we tried to drop off our donations. We only had two boxes and a car was finishing up in front of us but the "manager" became irate for no reason at all. read more

Love that I can do clothing donations and it go for a good cause! Super easy and quick drop off and you get a receipt for the donations for tax purposes. The store itself is very nice and well put together not dirty and disorganized like other places. The workers are so sweet and treat you with respect and help you if you need it. I definitely recommend this place because it's a good cause and helps others as well! read more

Rude unfriendly, employees at check out. Even over the phone they hang up on you without saying bye. Do they know they wouldn't have a job if it weren't for our donations. Also, their prices are high now, priced like if they were a department store or Walmart. They can't compare lot of their stuff is outdated garbage, it should be trashed. Very hard to find even one nice item. They had a slightly peeled tag on one of the items I was going to buy and the male clerk pulled it back to look underneath it, like if I stuck it on there myself. BEWARE: They do not de-sanitize anything here, not even their carts. Bathroom had weird soap not in a dispenser. You are not appreciated as a customer or as a donor here at all. I'm donating to Salvation Army or schools with Donation bins instead. read more

I have been to TONS of Thrift Stores all over the Dallas area and the country as I travel for work. When I went in this store, I was reminded why I have not, and will not donate to GW ever again. While the store was nice and clean, anything I was half way interested in was WAY over priced. The guy at the check out counter was nice though. I won't be back. Don't waste your time. read more

Wow. Goodwill is horrible. Just know they're a profit for organization. One of the guy just stood there and didn't do anything to help unload, kinda useless. Do yourself a favor and throw your junk away instead of giving valuable stuff to these people. They don't really appreciate it and aren't helpful. read more

This by far has been the worst experience I've had at any Goodwill! I have came to this Goodwill multiple times to make donations and every time they seem to overly question me about what I am donating and they never accept all of the items. Overall if you are looking to donate more than a t-shirt and a pair socks this is not the location for you. read more

My family just stumbled across this location. We went up to the cashier to ask how things worked, and Alice was super knowledgeable and friendly! Five stars for Alice being such a joy and a blessing! read more

For the past two years it is impossible to donate at this Goodwill location. No one answers the phone to let you know they are not accepting donations or only accepting 1 bag of donations per car. Once you arrive you then find out that they will not accept your donations. It's sad to have bags of gently used clothes and housewares that I'd prefer to facilitate someone else having the opportunity to use. Additionally, the staff has been consistently rude. I'm the past I ignored their attitudes, knowing at the end of the day I was donating items we no longer need. Would love to know where in North Dallas I can reliably donate. read more

I practically live here. It's my sanity. I've scored on dresses to hardware and everything in between.

I was standing in the check out line looking at the bags and when I tuned around a Karen was in front of me. I told her the line was behind me and she said she was there first of which she was not. I looked to the associate who had witnessed it all, to clear things up and she digressed as if it was not her job to direct misguided customers as to where the line is. Then she mumbled something about no doing this again which leads me to believe that it happens often. Might I suggest training your associates to be clear when people are confused and although your check out line is pretty clearly marked, possibly marking it better for those who are ignorant. Thank you. read more

The donation hours on google business said 9am open time on Saturday. I drove across town to make a donation at 9:38am and was rudely told they recently changed their hours to 10am and they wouldn't help me. Wow. Good luck! read more

The store is dirty and an organized and the staff pay absolutely no attention to you and are rude. I've never seen a goodwill store like this and I hope it was an anomaly and not a consistent behavior of what the organization has representing them. read more

Would not shop here again. I love thrift shopping and we do it in every major city. This Goodwill had different sizes mixed together. And shirts would be on 1 side with dresses on the next without being marked. Plus, dressing rooms are closed and the lady said they don't plan to reopen. I had 3 items I wanted to try on, but left behind. read more

Staff at the donation site was rude and unprofessional. Do yourself a favor and find somewhere that needs the used items. Nothing special about this one, the same across the board to all other goodwills read more

this location should find new management or a new closer. i have never experienced such terrible customer service at any business i've ever been to. The donation center closed early for no reason, the lady at the front was basically threatening people to not come into the store bc they closed at 8pm. regardless there's no reason to give people a guilt trip about coming into a store before it closes. She has no clue what people are going through and why some people had to come with 15 minutes before they close. All she kept complaining about was that she had to work a double and she doesn't have time to deal with people or people do too much. she'd yell at every customer coming into the store saying "you guys do know we close in 10 minutes right? that means i'm not taking any things the register when it hits 8. just such crappy customer service. i hated that experience. it made me uncomfortable. not to mention she had a gentlemen there that did not work there, telling people over the microphone that the store would be closing at 8. and he also was being sarcastic a hit it too. She should not ever close again or be in any kind of management. read more

Items where not up to a goodwill standard. Some items were very foiled or damaged. I expected better quality.

Worst donation experience ever at this location. It was cones blocking off both entrances to the drive up area, but we saw men working and organizing items outside. There was a sign with confusing instructions stating to "wait in line", but not exactly sure where the line formed since we were the only car there. Then the rudest young man yelled at me about "pulling in the wrong way" and to turn around. I rolled down my window to get clarity and he continued to scoff at me. Luckily my husband was there to diffuse the situation and hand off our items, but it was honestly the worst customer service I've ever received. I feel sorry for those who have to frequent here. read more

I expected this place to be much better than it was. I've passed through multiple times to drop off donations but they always seem to be "full". Hopefully they can get more items to people in need and start back accepting donations. read more

Always believed that by shopping in goodwill you are helping charities in a way although their pricing is going up each time. This Goodwill has the most rude Staff for a nice location in Frisco. This store needs to shut down soon because the Staff do not know what Customer Service is and is just plain rude!Specifically with this employee named Sheeman. I do not care if she is the Manager but she definitely has no right to be rude to Customers. One night we were shopping and she announced that the store is closing. She does not even know how to annouce the time etc. we were next in line and she told us we will be the last peope to pay-directly to us. She did not announce to the whole Customers that we are the last to be accomodated. While it was our turn our Lady was behind us when suddenly she told her she is not going to accomodate her any more. She said this in a very rude way and not only that-when the Lady was about to walk out she accused her that she is carrying a purse from Goodwill. She simply just accused this Lady of stealing a purse in a loud accusatory voice. She arguing with the Woman while scanning our purchases. We were shocked of her behavior and was unsure if she scanned everything correctly so we went back to ask after. She snapped at us and was angry that we came back we told her we would just like to clarify. She insists that she scanned everything correctly which is fine. Then she literally said " Get out of my store now"! Like really Sheeman???? Is this really your store?? As far as i know you are just an Employee and you represent this whole company. If you are tired and not happy with your job then quit!! And as far as we know we are feeding you by shopping in this store. Stop treating people like trash!!I will never go back in this goodwill because of this Sheeman and i hope the rest will boycott this store. By the way i am just giving a one star bec this is the only way to make a review. read more

it wasn't too bad but it took forever for someone to check me out. they were nice about it and apologized. i may go back to see if my experience changes read more

Goodwill is become terrible! I went to THREE stores to make a DONATION and all three were not accepting. Basically the entire 30 mile radius of an area. You know if you're not going to be IN business get out of it! read more

I am cleaning out my closet & have many beautiful things to donate in great condition. I went to this Goodwill with 6 bags of clean clothes, boots, & shoes. A guy came out & said "1 bag limit today". What? Yes. See how much we have? Only one bag. I was shocked. How does he know how many people will come today? Maybe my donation is the inly one? I talked him into taking 2 bags because there was one with just plastic shoeboxes and another not too heavy. I don't know if he was being lazy, mean, or just grumpy. I didn't want a receipt. I just want the clothes to go to someone who will use them! But I will donate the rest of my clothing across the street. I looked online and Goodwill's policy is they do not limit how much you can donate. read more

This place used to be so clean and so well organized! With so many selections . But now the store has gone down . Hopefully they will recover and be back the way they were before. read more