The family that owns the business is so kind, you're always greeted! They have a vast selection of…read moreshoes. If they don't have your size in stock, they will help you find it! VSI has great discounts throughout the year off season. They also have a new website that is so easy to use! You can pick up in store or online.

Came here to find my wedding shoes. Couldn't believe how big their selection was. I finally found…read morethe perfect pair but they didn't have my size in stock. My sales girl called their other location and had my size sent over and it was there the next day. Extremely relieved since it was only one month before my wedding and I still needed to have my dress altered. I also found a few pairs of sandals and even outfits for my honeymoon (I didn't even know they sold clothing!) I will definitely be coming back!

Ordered online for in store pick up. Communication was smooth. Self pick up is the far back of the…read morestore near Amazon returns. Smart from a business standpoint because you have to walk through many aisles to get your order and likely to buy something else. Well I did because the clearance rakes are in the aisles. Purchased a nice cardigan for $8. Back to order pick up. You must have a cell phone that connects to the internet in order to pick up your order. The email link leads you to the bin number to get your item(s). Took less than 60 seconds. Staff was welcoming and helpful when I used the self-checkout. Surprised they had them. A human cashier was still present and also one doing regular checkout. Store was clean, items in the right sizing section and labeled price wise.

Very friendly sales rep that handled by Amazon return. Disappointing selection of sizes for men's…read moreunderwear, which is what my husband was shopping for. Couldn't use the Amazon return coupon to purchase Lee jeans.

first time at this store and was impressed with the wide variety of merchandize for outdoor…read moreenthusiast to include campers and hiking folks where this is a focus customer for this business. Price points are all over the map from what I can tell from budget friendly to ultra premium gear. All the big name ultra premium brands are here as is the budget friendly REI branded equipment that is very well regarded and highly rated in its own right . If you are into camping or hiking and looking for four season gear than this store should be nirvana for you. Lots of good stuff to see and tempt you where I can only dream of the day I can afford the top of the line gear they sell here (:

This is my first time back to REI in a few years. I was very disappointed with how I was treated…read moreand the lack of professionalism demonstrated by the personnel in the shoe department. We were not greeted nor spoken to in a courteous manner. We recognized the store personnel were busy assisting other customers so we took the initiative to look at shoes and found a design we liked. We brought the selection and waited until an attendant was available. The attendant was rude and condescending in tone, insisting I was mispronouncing the shoe brand name. I found this very unprofessional in how it was communicated as well as she thought it was necessary to bring this to my attention. I didn't appreciate this type of customer service. I will not return to this REI nor recommend it to my friends anymore.

Someone greeted us as we approached the back of the store…read more A store that's open past 6PM on a Saturday downtown here. Reasonable prices for apparel tops at least. Some cute tops and short sleeve sweaters, but all are way too short for me. I don't like the crop top styles too much. Fun to browse some.

My daughter bought a sweater from Dear Prudence for Christmas! It was a size small but is "huge!"…read more Today, January 20th, I brought it back! The salesperson said that they have a policy that all returns must be made by January 7th - and she read that off of the gift receipt! now, I have no problem with their policy, but when I spoke to my daughter, she said she was not made aware of it! The store has every right to make their own policies, but the customer has the right to be made aware of that policy at the time of the purchase! I left the sweater at the store and left! Nothing from the salesperson!

I took a pair of high heeled boots to get resoled. I was…read morethrilled with the results, they looked as good as new. The turnaround time was the following week! And the price was very reasonable. This is more than a repair store. They sell shoelaces, aids for your feet, sandals, shoes, leather purses, leather wallets. They even sell power step sandals, which I didn't even know they made. They have earned my business.

I had a jacket and a purse that needed new zippers. (Well actually, the jacket just needed the part…read morethat the pull hooks onto, but apparently, one still has to replace the whole zipper.) I took my things in on a Friday and was told that they'd be done on Thursday. When I went to pick them up, the jacket was done but the purse wasn't. When I'd dropped the items off, I hadn't seen the "CASH ONLY" sign by the register, so I had to make sure I had money when I returned on Friday. They did a lovely job, and the people were friendly. It cost $18 for the jacket (which was only a $20 jacket to begin with!) and $16 for the purse. I don't know if those prices are good or not; they seemed high to me, but, on the other hand, I don't have the skill to do such repairs. But I wish the sign about not accepting anything but cash was on the door (although I understand why it's not); most people don't carry much cash these days, so it would be helpful to know the policy beforehand.

Awesome been going there for years always find something good there. Variety and pricing is great.read more

Rating for its offerings: ok to good. Everything is clean and up to date…read more Rating for its selling of your clothes: bad. I brought in an evening gown that had never been worn and had paid $150 for it. Of course I got too fat or it got too small so I brought it in to be sold. They sold it for $14 and I got $7 for it. That was a good deal for someone. Not me. Never again.

Amazing service! Feels like a special place to shop where the customer's experience is very…read moreimportant. That doesn't really exist anymore in this age of digital shopping and rare face to face interactions. The service and friendly staff brings back the joy of yesteryear and makes it front and center in real time! The selection, high quality products and gentle ambience provides an excellent shopping experience! Prices range from very affordable to some things high end, there is something for everyone's budget. They really have some good sales as well! Special perks here too, boxes and gift wrapping. The extra perks go along way and this sure does keep me coming back.

The little old lady in the sunglasses seciton is racist. I saw a pair of glasses and she just…read morestared at me. Walked by and there was a white couple who she let try on every sunglass shades under the sun. They did not even buy anything. I had planned to purchase the sunglasses, but she did not let me try them on or even offer.