I went there for them to diagnose two problems with my jeep: clunking in the rear when I hit a bump, and clicking in the drivetrain when I accelerate. They asked for $96 for diagnostics (30 minutes for each problem). They immediately diagnosed the rear clunking as bad bushings in the shocks and fix it, but couldn't get the jeep to act up with the other problem. I came by to show them and they heard it and spent another hour or so trying to diagnose it. They were not able to find the problem but check all the bushings, u-joints, mounts, etc. they ended up only charging me for parts and labor to install new shocks even though they spend a good amount of time trying to diagnose the problems. The problem they couldn't diagnose is a hard one, so that didn't impact my rating much, but it is the only reason for 4/5 stars. The mechanics was very nice and is go back. read more

I had received my car back from two failed services to fix my car from a Good Year location that I gambled upon, due to a multitude of bad yelp reviews I thought we're dismissive to my issue with my engine light. And as I first requested to have my car looked at, they had charged me $100 for and had told me later that I needed a full synthetic oil change for $60. My total came out to $160 plus taxes. Three days later, I experience my engine light coming on AGAIN. Seeing as I paid a big chunk of change, for a college student/artist, to a corporate auto service company; I figured they'd definitely go back in at the problem for no charge and really resolve it this time. I was wrong, and those yelp reviews made sense now. It was the second service that had really set me off with their charge of $250 plus tax for an option to "try" something as the male associate had said to me over the phone. It was then a general manager, by the name of, Chris I had spoken to when my service was finished, over the phone, and I asked to make sure," so my car for sure is ok now? It doesn't skip while driving anymore? The engine light is definitely off?" She assured me it was a success and there were "absolutely no problems anymore at all." I had received my car this morning to behold my car skipping at every pedal I put towards my drive to work. It's uncomfortable to be treated like this and I feel disrespected by a company I thought I could trust. I had then taken it to a dealership of my make and model to then behold that there was an obvious oil leak that couldn't have been missed. This company and location is negligent and greedy. As I took it up with the corporation to come to compromise to even help fix the damages they could've prevented, my claim was denied as I was told that I "brought it in that way." Well, yes, I did bring my car to an auto service company, thanks good year! Spare yourselves, people. this should get a negative star review. read more

This place is the worst. Their prices are outrageous. They wanted over $350 dollars for a job that another shop did for $200. In my opinion this place is a rip off. Call around before you take your car here. Giving two stars because at least they are friendly to speak with. read more

I've taken 4 different cars here for minor things - nails in tires, oil changes, radiator flush. They are fine for minor things and pleasant enough. It usually takes 5 to 8 hours for these things, but I work close by so it's okay. However, I just had one of my cars in for an oil change. Their website said $74.70 for an oil change, tire rotation and 29 point general inspection. Well, no rotation, no inspection and oh, it was $95. I asked why and showed the print-out of the $74.70 estimate. They said extra $10 for the filter and $10 for an extra quart of oil. Hmmm, the website quoted my exact model, so the filter and oil price should have been accurate. No explanation on the inspection or rotation. Pretty dodgy. I would get your price fixed ahead of time, and I wouldn't let them do more than the basics. read more

Ok... have brought my car here twice. Definitely not the cheapest place. Also it took 6 hours to get 4 new tires and a battery even thought I made an appointment online before I went in. read more

I had a great experience here today. I came in because my tire went flat after adding air to it. Apparently I had broken the valve and potentially the sensor. They warned me it could be as much as $180 to fix. However, once the car was on the lift, they realized the repair could be done much more easily... and didn't charge me for the labor or parts! I'm back on the road and very appreciative of their help! read more

I've tried this place a few times for tire repair due to the convenience, however, they take all day to make the repair even with an appointment. It's much faster to go to the gas station, maybe 5 minutes, and they don't have to test drive your car, like Goodyear does. Oh and they crashed my fiance's car while test driving it and even though it was not their fault they were no help help at all when dealing with the accident. Also after having brake service done, my car now makes a grinding noise which they insist is not from them even though it never made the sound until they worked on it! Terrible! read more

Hands down the best customer service. Gene went above and beyond to help me with my car after having a terrible day. Friendly, helpful and quick service! I will definitely being bringing my car back! read more

I spent over 700 dollars on new tires and alignment, and while my car was there, they broke the sensor. They said that they fixed it, but I had to go back four different times within less than a week for them to fix it. They lied about resetting the computer, and their offensive way of lying to customers and wasting people's time is unacceptable. read more

Have been there a few times for tune ups and have had good service. Today I totally shredded my tire after my belt slipped off on the highway. Got towed there and they got me right in and fixed within a few hours! No extra charges or gimmicks. Fair price! Super pleased! read more

Make sure you have a lot of time to kill is you use this firm. Goodyear has always been excellent for me in the past. So when I moved to Baltimore I looked for one of their locations. My experience has been you stop by and they fit you in that day, fixing your car in a few hours. Not here. I stopped by Monday. The employee at the desk said they couldn't get to it till Wednesday. So I got an appointment. The word appointment here is used loosely. I arrived Wednesday at 7:05 AM. They didn't look at it till Noon. Never mind fixing it. Turns out an appointment means you plan to leave the car there 12 hours. Evidently with an appointment you are simply put in the rotation. Since they had cars left from the day before I simply had to wait. And wait. And wait. Finally I gave up, got my car once they were done "looking at it" and I left. At 1:20 PM. I will not be going back. They were polite and apologetic but this has to be the poorest communication and worst time management I've ever experienced from a car repair shop. The words hustle and expedient are not in their vocabulary. They will get to it when they get to it. Yawn. read more

I took my car there for a tire light that came on my dashboard. When I dropped it off, I was told I would be called when my car was ready....20 minutes before the store was about to close (and four hours later) , I called and the women casually mentioned it was ready...was I not going to receive a phone call? A day later I check my tire, not only is it OVER inflated by 10 psi's but it also now has a different tire cap has been placed on it. I will not be taking my car here again as they seem to have difficulty with the most simple tire related tasks and do not take customers or their car very seriously. read more

We came to Goodyear in a real bind. We were all packed up with 3 kids under four years old strapped into their car seats to travel to NYC when we discovered a completely flat tire. It was nearing the end of their workday but they saw our predicament and fit us in anyway. They had us back on the road in no time and we are exuberantly thankful! read more

So I came here last week with my friend to get oil changes. We called ahead of time to make sure they had time and they said that was fine. When we got there, they were rude, said there was no way they could take us and basically sent us home without even trying to accommodate us, even for a different time. Instead, we went to the Firestone down the street and they took both of us right away. I decided to try this place again after getting a flat tire three days after attempting to come here. They told me they had to order the tire and it would get here around Wednesday, completely understandable. When it was Thursday and I still hadn't gotten a call, I called around 4 pm to ask the status. The girl who picked up didn't seem to know what I was talking about, but eventually figured it out and told me it had gotten there that morning. They never notified me, despite me paying $490 and driving on a spare for almost a week, which is not very safe (something a tire shop should know). She didn't tell me what the next step was, so when I asked if I could just come by that evening to get it put on, all she said was, "Sure." I called back 30 minutes later to ask how long it was going to take due to me having plans at 6. A guy picked up and told me they were booked for today and couldn't see me. I explained to him that the girl who picked up when I called never told me that and told me I could come right up, and instead of apologizing for the confusion, he was very rude and acted like I was inconveniencing them for even calling. This is a tire that I am paying a lot of money for!!! Their lack of urgency and unaccomodating, rude customer service is unacceptable and I will NOT be coming here again! read more