Unless you make a lot of money, you're not buying a Goorin hat every couple of days. I myself only buy a hat on a special occasion, when I've received a bonus from work or when I discover a pot of gold at the end of a rainbow. And this isn't sour grapes either, I am perfectly willing to pay extra for the quality. And most importantly, because these things last forever. I have all of mine lined up on top of my dresser, and they still look as good as when I first bought them. The people who work there have always been super pleasant and knowledgeable about their inventory. They help you measure the size of your head and which hat might look best on you. Hat sizing is a real tricky thing, but they help you navigate those waters. There is a misconception that hats in 2014 are an affected touch, much in the same vein as bowties and vests. I would disagree. Except with tophats. Stay away from the tophats. You don't need them. You don't want one. Their flatcaps, baseball caps, and beanies fit all casual wearers. You don't know that you need a hat until you walk into Goorin. read more

The South Congress location is great! We actually live in Upland, California, but frequent Austin and always make it a point to buy a couple of hats when in town. This past Mother's Day weekend we stopped in to see if they had a particular hat that my husband had seen on a prior trip. We were greeted by Mia and Rachel. What a pair of friendly young ladies they are! They both went above and beyond to help us locate the hat. They actually ended up coming up with the name of the style of hat my husband wanted and found it in the Seattle store. We bought a hat for my son-in-law while we waited. Management for this location should be proud that they have such fine employees...might I just add, that every time we come here we have the same experience! Top notch service! Thanks a million... read more

We visited this store with colleagues when in Austin on business and purchased three high quality hats. The service was friendly helpful and professional. The Austin store will forever be a destination for us. read more

The hats seemed good quality and reasonably priced. The customer service is absolutely abominable. My wife and I were browsing and discussing what type of hat I wanted when an associate (I think his name is Brett), standing off to the side of me and behind my wife, said something neither of us heard. We didn't pay much attention, because we didn't realize he was talking to either of us. About 2 seconds later, he loudly proclaimed "fine, then I'll ignore you too!" I said "excuse me, I didn't hear what you said before," and he said "I was trying to talk to her". At that point, we decided to leave; as much as I like the hats, I won't buy anything from such passive-aggressive, entitled jerks, and I'm sure there are other fine hat shops that actually give a crap about their customers. Also, he had a drink in his hand, and based on his mannerisms I would be quite surprised if he were sober. Furthermore, I urge you to notice that they only seem to respond to favorable reviews on here. Unless they decide they like you based on who-knows-what at the moment you enter the shop, they truly do not care about you, or your custom. read more

Professional staff, lovely products and an amazing shop for a great city. I was searching all over for a hatbox to protect the hat that family let me have from my spouse's late Grandmother's estate in New Zealand. I wore it back on the international flight! Just as I was beginning to despair of finding one I came across Goorin Bros. This shop is really worth a visit, even if you're not a hat person. If you are a hat person - well then you're gonna love this! read more

I really like the place over on SoCo. One of the few boutique places on this street where the sales associates are always super kind and patient. I totally fell in love with a hat there. It wasn't in stock so they put me on a wait-list. After a few weeks I went to check in on it and it still wasn't there. But they scoured their network of shops and found it for me, emailed and called me with the information and put me in contact with a seller. Every time I go in there I feel inspired to buy something not pushed or guilt-tripped after I try stuff on. It's a really love atmosphere and I hope that their positive vibes team sets an example for other niche boutiques around Austin. read more

I've wanted a tophat for a while and they have some American made hats, so I took a look. Most of the hats in the store are made in China, but even the Chinese made hats are very well made thanks to Goorin Bros. quality control methods. They had 2 models of the hat I wanted, one taller one and a shorter version that I saw on the web site, so I went to visit them on S Congress. Entering the store it has a classy vibe and tons of hats for men and women. They are open until 11pm on weekends so I decided to go in there late at night when nobody was around and that was a great idea. They were running a promotion so they were giving away some tasty winter booze drink with vodka OJ and nutmeg. Don't know what it was called but it made the visit more fun. I talked to the staff about what I was looking for and they had every size available so I could find the perfect fit. If you are an "in between" size they can stretch the hat for you so it will be sure to fit. http://www.goorin.com/shape/bowlers-tophats The hat I picked is the "White Rabbit" and it's very nice. It fits well and looks regal. I got it for 20% off during a sale so it was 97 bucks. They also threw in a nice hat box which made me very satisfied. Hatboxes normally go for 12 bucks. I also bought my friend a hat too because she looked very cute in it and it was also on sale. As soon as I left the store I got a compliment on the hat from a stranger on the sidewalk. That was verification that it was a good buy. Bottom Line: 1. Classy store 2. Large hat selection, many made in the USA 3. Sales people are very knowledgeable and nice read more

Great staff, very friendly, and very helpful. Was down here on a business trip and made a couple stops here with my husband. Each trip we ended up leaving with a new hat and some accessories. The salesmen were very helpful in helping us pick out different styles. Will definitely be making another stop here on my next trip down. read more

Excellent collection of old school fedoras/flat caps. If you have a large head like me, they can stretch the hat to fit you. read more

Goorin Bros. - If you have a large head like me, they can stretch the fedora :) - Accessories Near Me - Austin, Texas

When I moved to Austin and learned that there was a Goorin Bros. nearby, I was thrilled! Having only visited the shop in Vegas while on vacation, it's nice to have a shop so close to home. I walked in the store one day on a mission to find my boyfriend a Fedora hat which he loves. His old one was on its last leg and I was growing tired of seeing it on life support. For our 3rd year anniversary, I wanted to surprise him with a new hate. Problem is, he has an odd shaped head! It is always hard finding hats that fits him nicely. Goorin Bro has been the only shop where we've had success. I was pleased when I found the absolute perfect hat for him! Right color and right size! I got a gift receipt in case we needed to exchange. So happy I did! The hat I purchased was actually too large! We went back to the store to exchange only to find that they were out of that particular style. The sales associate made a call to another Goorin's Bros. who luckily had it in stock. We had the hat shipped to our house to which it arrived less than a week later. I've never had a bad experience with any of my purchases and love the variety of hats offered. Whether you're a man or women, young or old, or like my BF, one with a large shaped head, Goorin's has a hat for you! Great shop and nice sales associates. Also, in response to the comment regarding being African American and shopping here, I've had quite the opposite experience. I would not instantly assume it is because of your ethnicity why you were offered poor service. That is QUITE a stretch... read more

What a waste of money! For how expensive their hats are, you'd hope they'd 1) be better quality and 2) have a better return/exchange policy. Also, their customer service is terrible - esp the female associate with short blonde hair. I'd rather support the other nearby local establishments who have better products and service. read more

Nice (chain) hat shop along SoCo with knowledgeable staffers.

We came in this past Sunday looking to replace a hat I had lost a couple days before. The selection of hats, great, but the attendant working left us running out fast. I was well prepared to purchase a $175 hat that day, but I will not return to this location, and management/owners should re-train staff because you will not make a sale on $175+ hats for the product alone. It is about the experience.. the quality AND the customer service. We walked in, and the attendant was "fluffing" the hats wandering around the store, not making eye contact, no welcome. I found the area of hats I was interested in and I ask her directly for sizing help. She turns around and says this flippant, dry remark, "It shouldn't fall off, or give you a headache." Well thanks, I could have googled how to size a hat, you were a big help! I would also like to add there was no one in the store except for us, I would understood her short service if it was packed, but it wasn't. Maybe this store gets a lot of window shoppers, due to the location.. but I was perfectly ready to make a sale, and they lost mine. I'll help myself to some more moderately priced online shopping. read more

Ehermahgerd. Look at all the hats. A haberdashery for lovers of quality headwear, both male and female. The hats can run up to $200, so be prepared to drop some serious coin. If you lose things easily, you might not want to get a hat here, unless you are made out of money like Bill Gates or something. Still, it's fun to go in and try on several different styles of hat. read more

A beautiful selection of hats in an artfully laid out store. The staff is friendly and helpful. If you're in the market for hat, this is your place! read more

A fabulous hat shop on s congress. A must visit if you like hats for both ladies and men.

I really cannot say enough good things about this place. Make it a stop on your next trip down SoCo. Ole fashion place with ole fashion customer service and business ethics. Hats off Goorin! read more

I love shopping in this store. The sales people are always so nice and accommodating it makes me buy more than one hat at a time. Great quality and will order any size for you if yours is not available. read more

Love to see a shop like this making it work. I hope things go well for them, great products.

Great selection! I like browsing through here and although I'm not a hat wearer whichever hat I try on makes me want to be one! I will definitely be purchasing my first hat from here for the summer. read more

High prices but very well made items. Also I like it's addition to S. Congress, cute small business

I love this company... I own 8 hats form them purchased is 5 different cities. The staff is always amazing, but not at this store. i waked in and looked around for 15 minutes making eye contact and smiling at the staff, but three people just set at the counter chatting about their personal lives and not a single person offer to help me. Goorin Bros is a wonderful company and makes outstanding products, but the Austin store should be a MUST MISS for any traveler. read more

I have not had a hat, other than ball caps since I was a kid. Saw the Goorin Brothers shop in San Francisco, and stopped in, this last March. Both couples on the trip walked out with hats. We had a blast trying on the different styles. They are high quality, reasonably priced and the service is excellent. We live in Texas, and travel to Lake Travis frequently, and so was happy to see the S. Congress location open up. Stopped in this week, and bought two more as gifts. They have a style for just about everyone. read more

Brett was amazing, I traveled to Austin and fell in love with a hat, I wasn't able to try things on and make a purchase with a cranky 2 year old in tow. In short 6 mos later Brett worked with me until we found the right hat, accessories and ething needed to keep my hat beautiful. And had it shipped to Houston! Great service, old skool hats, old skool service philosophy! I will be back! read more

As we walked in today we were greeted by a lovely and super friendly lady (not pushy) and had the most wonderful experience. Kitty, the store manager was absolutely delightful and I was bowled over by not only the beautiful hats, but the decor, ambiance, and customer service. I would recommend this to anyone - Make a trip there and you won't regret it. Really reasonably priced too! read more

Great place for hat lovers! Friendly ladies are running the business, they helped in the selection! I bought my new favorite hat last week here! I recommend to check out the shop even if you so not buy one. Better than the other hat shop on the 6th street (mainly due to the staff ;) read more

Tip 'o the (stylish and well-made) hat to Goorin Bros. on SoCo. Friendly and helpful service! I am looking forward to searching out the perfect outfit befitting such a high quality hat... The only problem is... What hat to choose?! So many wonderful styles to spend all of my money on! read more

This place has almost every type of hat style. I went a couple days ago to buy my nice brown flatcap, which I love, and that place is great! Their hats are really pricey, but they are made from the best material. They look like they will last and that is the kind of hat I want. The place itself looks very nice, very professional (in it's own "hatty" environment) and if you are just interested in a hat, disregarding what style you want, you should really make a stop there. You won't regret it. read more

Vlad and Brian are amazing! They made us feel right at home and styled us perfectly! We rolled in there unexpectedly. Super surprised to see a Goorin store here, after visiting one in Denver. By far, the best customer service! Which, in a customer service industry, hard to find lately. We bought an incredible hat picked out by Vlad! Totally unexpected! Thank you! You guys are amazing! I'll be back for mine soon! read more

The store on South Congress is near tons of great shops and eateries. Very classy atmosphere. Best of all they make some retry great hats! The employee I spoke with was extremely helpful in my search for the perfect slouchy hat for Big Love. He showed me a few options and understood what I meant when I said the options seems extremely slouchy. He told me about a style that was out of stock (( I'm assuming because it's the perfect weight and just the right amount of slouch )). He looked the options up online and proceeded into the back where he emerged with his own hat in that style. I appreciated him going to distance to make sure I knew what I was getting. They took my shipping info, as I am from out of town I wouldn't be able to special order and pick up outside of the store, and the hat was at my door in less than a week. Perfect hat. We chatted a bit and I left happy with the service I had. When visiting Austin, TX in the future I'll be sure to stop by again. read more

Excellent hat shop, the store people go out of there way to help you find just the hat. The only downside was they were low on sizes. Go check this place out, even if it is just for some hat trying on fun. read more

love this place. great customer service. great selection. i bought three hats...i had to...they were great!! read more

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This store is where to go if you would like to see high quality hats with exceptional service. My boyfriend and I needed something nice for my sisters wedding- I was the maid of honor- it was important he looked great! We went to the hat shop on 6th and was very surprised by how we were treated... We didn't want to spend a ton and I don't feel the need to apologize for that. We went to this shop and immediately was greeted by the sweetest girls, excellent service, ladies!! We found a hat, and was unable to pay for it for 6 days... Not only did they hold it- they did not require a payment and were happy to keep it on hold. The hat was $50 and looked excellent at the wedding and is so high quality it will last for a long time. Thank you! Ps- the girl with the pink hair is sweet as pie and helpful as ever. read more

A thousand THANKS TO THE SOUTH CONGRESS GOORIN BROS.!!! BRETT is a lifesaver!! He has always been especially helpful in finding the best hats for myself and my friends. I went in during a visit to some friends early last year and instantly fell in love with the store. The selection was astounding and the customer service was impeccable. Everyone was personable and friendly. Brett stood out and really got to know my friend and I and helped us each pick the best hats and accessories to suit our personalities and personal style. My friend recently lost her hat and was absolutely heartbroken! I made one phone call and Brett found the exact style hat and feather she purchased almost a year ago! I can't wait to surprise her with her beloved Blue Nose Nick. Everything about the store is wonderful. I will never buy a hat anywhere else. Thank you all again! Thank you Mia and Brett!! read more