I called and spoke to Ron on the phone who was super helpful. I needed to figure out what specific lug nuts would work with my truck. He was able to give me several options. This place doesn't sell to the general public so don't walk in thinking they're going to sell to you. I wish they did but they don't. Gorilla makes some really great products. I've used them on my previous cars. read more

I am not someone who leaves negative reviews because I understand that they can do damage, but my experience was so different from the positive reviews I am reading. I am not sure why. I should have read the reviews first before ordering, but I'd heard such good things about the quality. I received a set of Gorilla lug nuts that contained one incorrect lug nut. Nineteen were correct and one was for a different vehicle application. This should have been a simple issue to resolve, but it became extremely frustrating. I spent days attempting to contact the vendor by phone and was unable to reach anyone. I also contacted Gorilla multiple times seeking assistance. After several emails, Gorilla's response was simply to contact the vendor, despite the fact that I had already explained I had been unable to reach them. At this point, replacing a single incorrect lug nut has required more time and effort than purchasing the entire set. The product issue was minor. The lack of effective customer support was the real problem. I now have to buy an entirely new set from someone else in order to replace one lug nut. Looking over the reviews, it seems like doing business with Gorilla is a complete roll of the dice. I'd advise against it. read more

I recently bought a Gorilla Locking Lug Nut set, but when I ordered 2 duplicate wheel lock keys, the wrong ones (too small) were sent. The 2 duplicate keys did not work. I contacted Franklin Palma in Customer Service and he resolved the problem quickly! He provided a new set of locking lug nuts, with 2 extra lock keys that work perfectly. The customer service that he provided was excellent from start to finish! read more

Had warranty issues with the Gorilla alarm system on my Harley and got it worked out by working with a more than great attitude and friendly spirited employee. your on top Richardo read more

Gorilla Automotive Products - Auto Parts & Supplies Near Me - Vernon, California

Terrible lug nuts and worse customer service! I purchased a set of 24 lug nuts for my 2014 Ford F-150 Raptor. The Ford factory lug nuts were swollen and needed to be replaced. I decided on the Gorilla Lug Nut Kit Factory-Style Bulge Black Chrome F-150 2009-2014/Raptor F-150 2010-2014 Gorilla: 61108CXLBC lug nuts. I took great care installing them with a nylon socket so as not to damage the finish. It took only until the first rain for the lug nuts to begin to rust. After six months, they look absolutely awful. I contacted the vendor (CJ Pony Parts, Harrisburg, PA) where I purchased them and they will not stand behind them. They will also not respond to my latest email. I decided to contact Gorilla Automotive directing regarding my issue and they will not respond at all.These lug nuts are complete junk and Gorilla customer service appears to be non-existent. Buyer beware. read more

Gorilla Automotive Products - Gorilla Lug Nut Kit Factory-Style Bulge Black Chrome F-150 2009-2014/Raptor F-150 2010-2014 Gorilla: 61108CXLBC after six months. - Auto Parts & Supplies Near Me - Vernon, California

Whole I lived in Florida, I bought a set of four trailer wheel lug lock for my trip up the east coast. After installing the Lug Locks and arriving home I happened to misplace the Special Socket for the locks. Not knowing that the lock sequence was recorded by a serial number, I called the Gorilla company and was instructed to purchase a product that would create a mold of the Lug Lock so they could make a socket to remove the lug from my wheel. Well the product that was supposed to make the cast of the locking lug bolt was complete crap and dripped all over my wheel and rim making a complete mess which never made a cast of the lug. I forwarded extremely detailed pictures which should have been more than fine to get a replacement Lug Socket but the company refused to send a replacement. Later I found a YouTube video that explained that I could take an undersized socket and hammer it onto the Locking Lug and remove it which I did. The company wanted $15.00 to replace the socket along with shipping both ways and the cost of the casting product $28.00. All tolled it would have cost me over $58.00 for a $28.00 set of Lug Locks. I have lost gun locker safe keys, Master Locks and other important keys and the company's sent out a replacement complimentary. NEVER AGAIN GORILLA PRODUCTS!!!!!! read more

Good Lug Nuts, end of story! No need to worry about the uber rider below, who got their feelings hurt. If you own a car, you will have no problems with Gorilla products. read more

This place needs zero stars. The first thing you see when you walk in is the front desk with the rudest receptionist ever, named JESSICA... After reading the google reviews I can see that others had the exact same problem her! She literally stared us up and down and I I had to tell her good morning before she would even speak?! She should not work in customer service because her poor attitude and lack of professionalism bring this company down tremendously. Gorilla didn't have what we came for and as we waited for our uber in the lobby the receptionist slammed everything around violently as our presence must have continued to upset her. She needs to be retrained or fired.... unless of course the hiring requirements are to be a rude, classless, discriminating, angry, impatient woman...then Gorilla keep her! You've got the right one! You mean you can't afford to pay her more than minimum wage so she can buy a smile on her face when potential customers come in? Try steelmanpro.com or mcgard.com yelpers not this joke of a business! Yelp lets you share reviews on Facebook and twitter...thanks Yelp! Now I can let MORE people know about this horrible business read more

I bought a used pickup from Texas with no wheel lock key. We were able to remove one of the 20 lug nuts off and they turned out to be Gorilla splined lug nuts. I sent one to there office in LA and the Customer Support confirmed that I could order the wheel lock key. I ordered 2! Gorilla Customer Support was great!! Thank-you so much for one less headache. Now I can rotate the tires. Best Customer Support I have ever worked with. read more