wanted to like this place, but the overall experience fell short. The store felt pretty unorganized when it came to customer service. Instead of being greeted or offered help, I mostly felt watched without anyone actually approaching me, which made the atmosphere a bit uncomfortable. It really seems like there's a lack of direction from management. A strong team usually reflects good leadership, and here it felt like employees weren't aligned on how to create a welcoming environment or encourage customers to come back. It came across more like people were just hanging out rather than actively trying to provide a positive shopping experience. With better organization and more attentive customer service, this place could improve a lot, but as it stands, it didn't leave a great impression. read more

Not a fan. I received a necklace from here as a gift and wanted to like it so badly because the design itself is cute and the gesture from my friend was touching. Despite the piece being gold plated, the coloring looks so fake and feels like I'm wearing a piece of children's jewelry. I can't layer it with any other gold plated jewelry from other jewelry stores because the coloring from gorjana is far too yellow. Definitely think twice about purchasing any gold plated pieces from here and make sure it fits the color palette you are personally going for. Apparently the unusual coloring is intentional--customer support has told me that the jewelry is designed with a "bright yellow gold tone. This is part of the gorjana aesthetic and gives the piece a vibrant, eye-catching finish. Because of this, it may appear more yellow compared to solid gold or other gold-plated pieces when layered." read more

Love this store so much! Alexa is the manager at this location and always goes above and beyond. She truly cares and is always so helpful when I come to shop! The girls are also so nice, it's always a great environment every time I come in. We always get to catch up which makes the experience even better! read more

I went here recently to pick up some pieces I'd ordered online. The two stars is for the jewelry. The pieces look exactly the same in person, and I'm excited to pair them with future outfits. The three removed stars are for the service. It was not a positive experience. The customer service rep that was on the floor when I entered clearly saw me, but pretended not to. There were only three people present at the time: myself, the rep, and another client she was speaking to. I wasn't arrogant enough to expect the rep to immediately exit the convo and pivot to me, but she went too far in the opposite direction. Even a polite nod or quick smile to acknowledge my presence and let me know I'd be helped would have been fine. After waiting for what felt like an hour, another rep came to the front. I shifted my gaze to her and she asked if I'd been helped. I told her no and that I had a pickup order--which she promptly grabbed, then thanked me for my time and that was that. Those who know me know if someone is being rude to me, my skin tone is dead last on the list of what I assume is the reason. However, as a WOC who has lived in predominantly white areas for a bit over half of my life, I'm now usually able to recognize when someone is treating me differently based on color versus something else. They're lucky I'd already paid for my order ahead of time, because I assure you if I'd received the "service" I did while attempting to purchase in-person, I would have intentionally left empty-handed. read more

This store has always been solid for gifts for my wife and daughter but today I ordered online - and it just was NOT as convenient as in-person... UNTIL Camden went above and beyond to find my order and search through the newly delivered inventory to find my item and what I needed in time for Christmas. Thanks Camden! read more

What better way to celebrate my wife's birthday & her journey to Motherhood than a 14k gold "Mama" necklace . With scheduled pickup to accommodate our arrival this made the birthday plans stress free. The Store is clean and excellent decor with friendly staff. My wife has always admired Gorjana from afar so the suprise visit was worth the trip for her read more

gorjana - Jewelry Near Me - Long Beach, California

Ordered a bracelet for pick up in store and never received an 'order ready' email. Called customer service who told me to contact the store directly but they don't answer their phone. So I drove down in person to see if it was ready. After explaining that I hadn't received an order ready email, the girl asked my name and went in the back to get my order. No apology and the girls in the store were not friendly. This was my first purchase from Gorjana and I'm not impressed. I might try them again because I like the bracelet, but if so I will not return to the Long Beach store. read more

Ive been shopping at the long beach gorjana location for years and I have truly never left without feeling fulfilled. The girls are always so incredibly sweet and welcoming and I look forward to coming in every time i find myself needing new jewelry. This most recent time, stefanie helped me and she was so knowledgeable and patient and together we picked out a bracelet that im actually obsessed with and haven't taken off since i got it last week! The jewelry is amazing and the customer experience at long beach really makes shopping that much better! read more

I'm such a loyal customer because I seriously love shopping here! Alexa and all the girls are always sooo nice and helpful every time I come in. They always take care of me and make the whole experience super fun. Couldn't ask for a better team! read more

Every time I shop at Gorjana, Alexa is the one who helps me and she's amazing! She's so sweet, makes you feel welcome right away, and actually listens to what you like. I love how she always finds the perfect pieces and gives great styling tips without ever being pushy. She remembers me each time I come in, which makes the experience feel super personal. Shopping with Alexa honestly makes Gorjana my favorite jewelry store. I always leave happy with what I got and excited to come back. read more

Stopped in really quick to grab a gift for a friend and the two women there were extremely helpful! Gave them the price range I had and got some great recommendations. Would be helpful if they had prices visible inside the case of the fine jewelry. read more

gorjana - Gift giving ready - Jewelry Near Me - Long Beach, California

Ok, their customer service could be better But their stuff is really cute! It's holiday shopping time and my girlfriend got me hooked on their stuff (she always gifted me their amazing candles and a couple other pieces) I honestly had no idea we had a location in Long Beach Personally I think their jewelry is a great price and I love their dainty pieces. I have some ring sets that I wear often from here. The ONLY thing I think is unreasonable is their candle price (I still buy it anyways) I can't even describe what it smells like. It honestly smells like you're at a high end spa and it comes in a beautiful container. I always reuse it once the candle is all used. If you are into minimal pieces or layering necklaces then I highly recommend this place read more

I love their jewelry, but the employees at this location are so rude. Every time I have gone here, the attitude has been insane.

I stopped into gorjana because a necklace I've had for a bit , had broken. I was hoping they could repair it in house and the associate said they could send me a new piece as a part of their customer satisfaction promise. The associate working that day was very attentive to my needs and still managing the other customers in store. The process took about 10 minutes and I browsed around in the meantime. Bought some really cute studs. Gorjana's jewelry is amazing for the price and it's even better to know that if anything happens to one of your pieces they will help. Also the stores are beautiful and refreshing. Highly recommend for simple pieces that you can where whenever. read more

gorjana - Jewelry Near Me - Long Beach, California

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I stumbled upon gorjana while Christmas shopping at the fairly new 2nd & PCH mall. It was exactly the store I was looking for to get a gift for family and myself! Hehe They have quite simple designs, mostly in gold, but they specialize in customizing and using crystals or stones with healing properties. With their simple designs, they mix and match different necklaces to give a nice, layered look as well. In fact, they were selling a couple necklaces together for a discounted price and they could each easily be worn by itself, so I went with 2 different pairs that came out to about $50 each. (Reasonably priced for a boutique from Laguna Beach!) The staff helped me access and try on a few necklaces as well and were friendly in the process. I would return when I'm shopping for jewelry again! read more

The jewelry for the most part is great... Customer service at the 2nd and PCH store, not so much. We have purchased here several times and we have never received great customer service. For one, they need to learn how to tie the ribbon on their bags. Every time we have left the store, the bag falls apart. I purchased a chain from there, got home only to find it completely tangled. I went back and they acted so irritated. The reason for this review is from our trip yesterday. My daughter purchased a pair of silver hoops less than a month ago. They turned a goldish color. We went to return them for a replacement pair. First of all, they looked at her and questioned that she bought "silver" earrings. They then proceeded to look and make sure that they were their product. I asked if they needed the receipt to "prove proof of purchase" and they acted taken aback by being called out. The girl then handed us the plastic zip lock type of bag with the replacement and never gave my daughter the original pouch she brought in. This store is absolutely terrible and we won't be returning again after so many instances of terrible customer service. read more

I love this store but tonight I had a bad experience with a customer service rep; she was rude and dismissive and it left a bad taste in my mouth. I know everyone is overworked but courtesy and kindness go a long way. read more

I love this Gorjana location! This store is spacious and has such a lovely and welcoming feel. Every time I go in, I am greeted and helped by friendly and knowledgeable associates who elevate my experience. This is my go-to place to get a fun and special gifts for my family and friends. read more

Best Gojana experience yet! Jenna is a huge asset and I am so grateful for her assistance during my resent visit. For background reference, I have been buying Gorjana pieces for years, I've lost track of how long but way back when they only had one location. I have been to at least 4 of their locations throughout Southern California. My trip to the Long Beach location was one of the best experiences I've had to date. The reason I am so loyal to this brand is the way they stand behind its quality. I like having a mix of costume jewelry and fine jewelry and I can find that with Gorjana. The pros to costume jewelry is that it allows me to play with trends (with less regret) and when I travel I don't worry about losing jewelry as much. The cons are that gold-plated jewelry tarnishes. I had just about sworn to never buy any more until I found Gorjana. When the jewelry tarnishes they will either replace it, replace it with something of equal value, or have it redipped and mended. That guarantee is almost unheard of and why I stay a loyal customer. Last Sunday I went into the Long Beach location they patiently helped me replace several of the pieces I had collected over the years that had gotten tarnished (even on the weekend before Valentine's day, which is very busy time for them). Jenna was so kind, patient, and helpful words can't express how grateful I was. I needed to catch a flight to LAX that afternoon and was trying to squeeze one last errand in. Given the other reviews here, I was a little nervous but I needed to risk it since Long Beach was the closest location to me at the time. I am so glad I didn't listen to the other reviews and went in! Jenna (and some of the other gals) were so lovely and took such good care of me that they literally renewed my faith in the brand and have helped make me a loyal customer for years to come. I have noticed over the years as they have expanded they have had to hire more staff and they are often young women, some of who still look like they are in high school. And yes some of their customer services skills could be a lot better but I've never felt anyone was outright mean. Maybe lacking some life skills but never rude. I'm going to give them a break as I would have hoped someone would have given me when I was a young woman. My experience at this location was so positive that I had to write a review, especially after seeing so many negative reviews. I want to make sure people aren't scared away for lack of more information. read more

Went in looking to buy some pieces and, similar to the other reviews, was just greeted with a bunch of stares. This one girl who helped me had a forced smile, it seemed as if it exhausted her to provide basic customer service and answer questions about the products. Despite the awkward and lackluster customer service, I purchased a necklace that I have been wanting. Upon handing me the Gorjana bag with my necklace, I did not take it yet (as I had to put my card and wallet securely back into my purse, which took maybe 5 seconds), the girl actually looked at her colleague and ROLLED HER EYES, letting out a sigh. I wanted to right then and there return the item I purchased. Gorjana, please put attention into properly training customer representatives at this location if you care about your brand. It is clearly lacking. read more

Like other reviews, I can confirm the staff is judgey and condescending. I went straight in and knew what I wanted, purchased the item, and STILL did not feel welcomed. The staff give off these "I commute from Orange County/live with my parents/don't really have to work" vibes. I can assure you that I don't read into things, but the way these girls responded to my questions was so snarky. We need staff that represents Long Beach because these ppl are out of touch. read more

Okay so I get what people were saying about the employee thing. They probably had about 5 employees in this tiny store. One girl came up to help me and when I told her I was just looking, she went back to the group to chat with them. When I did have a question about pricing, they called the first girl who approached me so I'm guessing they have some sort of a strict commission structure. Although that was a bit awkward, she was super friendly and helpful. She answered all of my questions and even helped me try on some of the jewelry. They had a large collection of dainty necklaces-- exactly what I was looking for! read more

Came here on a Saturday at 5:30PM and the girls that worked there ONLY welcomed and helped out the Caucasian customers. It was so blatant that they were ignoring/avoiding me. Racism at its finest. read more

I like their jewelry but they have no customer service. I was not greeted when I walked in (no big whoop). Instead the whole time I was in there, the young employees, all FOUR of them, stood and gossiped by the register, as if they were waiting to be seated for lunch. I looked their way to see if I'd be acknowledged. One managed to smile weakly at me. I thought about buying a stack of rings because they have a great selection of jewelry but I was so turned off by their indifference. I'd rather buy their jewelry at Nordstrom or at another location. Their stuff is pretty but nothing unique. Plus their necklaces are not adjustable. read more

Unless you're Caucasian don't expect a warm welcome. Not sure why there were 6 receptionist (all seemed like teenagers) when the store was empty but walking in I was met with are you picking anything up? No Hello, How are you, How can I help you. They were ALL judgey and condescending. Please hire diversity not 1 token girl but true diversity seems like this is the norm for this location after reading a couple of reviews which is so sad because the jewelry is beautiful. I'd recommend going to a different location. read more

Love their jewelry! Walked in this morning with a bracelet I had previously purchased and had engraved with my late grandmothers name. The bracelet had broke and I was not sure what they would or could do to help. Although I do not remember her name, the young woman who helped did not hesitate and asked if she could engrave me a new one. I was beyond happy and in tears, and thanked her for such an easy process. read more

Their inexpensive/costume jewelry for the price is great..BUT my husband bought me a bracelet from their fine line ($210) for Christmas and I was already taking it in by the end of January because it broke. They happily exchanged it and put a new one on me. That was Jan. 31st. Literally driving 3 days later and realize it's just gone. It didn't snag or anything. Just fell off. I called and a girl said they couldn't do anything about it in store, but to contact them through their website. I got no response. I called and they said there's nothing they can do. Such a shame. I understand not being able to do anything for a lost piece..but I had just had problems with the same bracelet. Not even a discount or credit?! read more

Love coming here. Each time I've been, the girls that work here are so friendly and ready to help. A necklace my mom owns lost a stone and they were very forthcoming with solutions for us. Their suggestions for layering pieces, what looks good, etc is great. Also grateful they don't seem to mind my kids. It's not a kid friendly store but they interact kindly with them too :) read more

I love their jewelry. But now this store is "cash less" and when I went to exchange an item they refused to reimburse me the difference and would only give me store credit. This definitely makes me think twice if I should continue buying from them! read more

I started the day a bit anxiouse. I had purchased a beautiful pair of diamond huggies from the Gorjana fine collection amd sadley a diamond fell out. I was so nervouse to return the item as its a higher price then the norm, and was cocerned i would get a bit of push back for the return. Thankfully I was very wrong. The young lady who helped me, and im kicking myelf for not recalling her name, was so sweet and helpful. She gave a sincere apology for the issue and imediatley offered me a replacement or refund once she was able to pull up my purchase. I left feeling well taken care of and appreciated. I will be a lifetime shopper of Gorjana thanks to her stellar service. If this helps, for the owners review, this took place on Feb 1 at 11:15 am at your Long Beach location. Petite brunette with a bright smile assisted me. read more

Lovely shop in a pleasant shopping area, have been here maybe 5 times in last 5 years and exceptional customer service each time. Jewelry pieces are elegant for any occasion or casual days, as well as perfect for gifting. Two sweet young ladies helped me find my fav piece today read more

This review is long overdue. Iv first set foot and been a customer to this specific location since March 2021. I will continue to support this brand because I would say it's apart of my Daily essential wardrobe. The jewelry's are very high quality and makes great for that statement look. Jenna is the manager at this location, she goes above and beyond when I have issue with some of the pieces. The team that works here knows how to resolve any issues when Jenna is not around. I never feel like I'm ever being persuade to make a purchase. I think I come for the experience in fine customer Service. Every time I come I always leave with something and I'm very happy with my visit. I believe I met most of the wonderful girls that work here. The store is always clean and inventory is stocked. I love the jewelry's here so much I have back up pieces in my car and travel bag. read more

Came in to buy myself some earrings and the girls were all very friendly! I'm trying to build up my collection in the fine jewelry and they were very helpful on giving me ideas for ring stacks. Love this location! read more

Usually don't write reviews but had the best experience here at this location. On 12/30...the girls who helped me (named Cameron and Casey) were very genuine and helpful. I felt very welcomed in the store and I will definitely return. Amazing employees and service, Gorjana Long Beach! read more

UPDATE - I am writing this update based on a fluke encounter I had with OLIVIA. Yesterday, I was on my way out and the clasp on my Gorjana necklace wasn't working. I quickly decided to pop it in my bag and after my appointment in the South Bay see if there was a location nearby to exchange the necklace. Turns out there was a location right next door to where my appointment was, and what I did not know is that it was opening weekend. I walked in, everyone said hello, then after a few minutes Olivia approached me and asked if I needed help. I explained the issue with the necklace, she examined it, agreed the clasp was malfunctioning and asked if I wanted an exchange or return. I asked for an exchange; she pulled a necklace off the display, checked the clasp, and with no fuss took the old necklace back and handed me the new one. I was so pleased with the service, I excitedly thanked her and started to tell her about my experience at the Long Beach store, well before I could finish, she recognized me and admitted to being the one that helped me with my return that day. At first, I was taken back, then Olivia proceeded to express her heartfelt apologies about what had happened, and that I walked away having to carry that experience with me. She explained her side of the story - which I accepted - and her sincerity really touched me. It is so rare that we get to have these follow up discussions, and that the stars align for her and me to be at the MB store that day is quite fascinating. I am so glad we were able to chat, and I think we both walked away feeling better. I am not revising my rating because there were still 3 other associates involved, and I know nothing of how they felt about that day. But I feel it necessary that Olivia get the credit she deserves, because she could have easily not identified herself and avoided that conversation all together. Kudos to you Olivia!! read more

Went in and spent 250 on 5 pieces. Girl who "helped" me was totally bothered when asked her for additional bags for the 3 items I bought that were gifts. Customer service thrown out the door and she just tossed my items in a bag and took my money. I get you are over the holidays but you still have to service customers appropriately. Other customers being helped were having their gifts wrapped with no problem. Funny how she found two extra bags when I kept pushing because they were gifts. Be better Gorjana. read more

Jenna at the Long Beach store was so incredibly helpful and kind. For my first time shopping there- she made me want to go back!

This is my go-to store for family and friends! The ladies are incredibly helpful and always take plenty of time with me to make sure I'm happy with my purchases. They clearly know the brand and always seem to point me in the right direction with all my questions. Love this store! Love these ladies! Love this brand (just wish they'd bring back the teacher discount)! read more

I visited Gorjana for the first time yesterday and had a wonderful experience. Casey helped me to pick out a necklace, she was very knowledgeable on all products and everyone was very friendly. I will definitely be returning! read more

These ladies proceeded to stare at my husband and I as we were walking into the store. They greeted us then proceeded to follow us around and stare us down as the only people of color in this store. My husband felt very uncomfortable and we decided to leave. The products may be cute, but not worth being racially profiled by a bunch of skinny white girls. I'll take my business where I'm wanted, no thank you! read more