Once again, great service from Hyland Family Bicycles! We purchased our e-bikes from them last year…read moreand just picked them up after having the included maintenance service done. Excellent customer service from start to finish. Their level of customer service really is the best. Highly recommend!

Bill and Kevin are the best! Long story short, they went above and beyond to ensure that my bike…read morewas taken care of in the shortest time possible. Instead of making me wait for a part that wasn't in stock, they found a way to acquire that part in less than a day and had me back on the saddle in less than 48 hours. Im glad I purchased my bike at Hyland Bikes!

Submitted a Yelp bike tune up quote and 3 people responded. I went with Chris based on his reviews…read moreand quick response. Dropped off an adult and youth bike for service on Friday and Chris texted me Sunday letting me know he was almost done and they would be ready Monday. He provided me with a summary of the work performed and cost of the bike. The youth bike didn't need as much attention so he didn't charge me the full price. The process to tune up my bikes was easy and quick. Chris is a nice guy and would recommend his services and will drop off other bikes for future service!

Chris tuned up our 2 road bikes…read more Price: When sending us the prices for the tune ups, I initially thought it was for each of the itemized services. After reading it over several times, I finally understood it was for the total tune up. It's very affordable. Communication: His text responses were very fast. He broke down exactly what services he will do in his text. This is easy to understand and great for future reference. Personality: Very nice, cool person. Results: All issues were fixed and our 5 year old bikes are now good as new. Recommendation: There was an open slot 2 weeks out from the initial contact so I recommend booking early. Summary: With the low prices, I would probably do a yearly tune up with Chris. With everything else great, I have recommended him to friends and will continue to do so.

Lars and the Trail Head team are awesome. They blessed me with an Sworks Levo 4 and I love the…read morebike!! Very knowledgeable, cool, and super friendly . . . no weird attitudes, just a shop for riders - by riders. So far as I can tell, this is one of the only shops in the entire Bay Area that specifically caters to trail riders. They also support the trails and do ride events for the community. Plus the demo program . . . top quality, all the way around!! Thank you THC!!!

I've bought most of my protective gear, clothing, shoes, bike accessories, and tools from this shop…read moreover the years. I've always had a great experience shopping here, and the owner has always been very nice, welcoming, and helpful. I've always considered this one of the best mountain bike shops in the Bay Area. Unfortunately, my experience yesterday, 09/13/26, was very disappointing. I was shopping with my 6-year-old son. He is on the autism spectrum and has ADHD, so he can be hyperactive and sometimes loud. As his parent, I understand his behavior and always do my best to manage him. However, the sales manager, Scot, repeatedly kept checking on my son and saying "excuse me" to me in a way that came across as rude, annoyed, and unnecessary. I also noticed him giving my son a hard glare. That really bothered me. He is a 6-year-old child, and I don't think a child should be made to feel unwelcome or uncomfortable simply because he is energetic or behaves differently. What makes this especially disappointing is that I've been a loyal customer for years and have spent a lot of my hard-earned money at this shop. I've always supported this business because I genuinely enjoyed shopping here and had such positive experiences in the past. I hope management takes this feedback seriously. Everyone deserves to be treated with patience and respect, including children with special needs. If my son is not welcome in this store, then I will gladly take my hard-earned money somewhere else. It's unfortunate that one experience has changed the way I feel about a shop I previously had such a high opinion of.

Our family made a 30-minute drive from Los Altos to the Los Gatos store on a Monday (today)…read moreafternoon, fully intending to purchase a cargo e-bike for daily school drop-offs. We have purchased Specialized bikes for 30 years, so we came in ready to buy and simply needed basic staff assistance to test the fit. When we arrived, the three employees on the floor were occupied with other customers. We waited patiently for them to finish. Once those customers departed, our family was the only one left in the entire store. We waited an additional 10 minutes, yet none of the three employees greeted us, made eye contact, or offered any assistance. It is impossible to accidentally overlook an entire family standing in an empty showroom. Making a dedicated trip to a **direct Specialized store** just to be treated as if we were invisible is beyond unacceptable. This isn't just poor floor service; it is a **complete failure by management** to enforce basic retail standards or foster a welcoming environment. **Train your employees.** There is absolutely no excuse for this level of sheer apathy. Because we could not get a single employee to speak to us, we walked out. **Do better, Specialized.** We will be taking our business to a bike shop that actually respects its customers.

Today I dropped off my partner and my best friend at this location for biking accessories - they…read moreshared they had a terrible experience. They both were prepared to purchase items, after looking online, and they shared that they weren't greeted, asked if they needed help, or told to have a good day. It's really disappointing because we traveled from San Francisco. I hope that this location does better with DE&I.

I agree with the professional that gave it a 1 star ive done volunteer at st leos and recovery cafe…read more.I got the shittiest bike from them a month the worse one out of three i went to a recovery cafe again and they get recognized by this angency. They do pick and choose who gets what. I was told 1 bike a year and i volunteered work. I gave them away to some people that needed it ive also donated bikes there. Collin is a real prick.i dont even want the bike i cant use it .these kinds of businesses put up a front to professionals but they treat others like myself rudely. Please trust me when i say they are con artist trying to take care of themselves. Learn to treat people fairly!

Great place! I took my bike to another bike shop and they wanted to charge me 215$ to bleed my…read morebreaks and Community Cycles is 45$ each side! You can't beat that and the people there are extremely knowledgeable. I have found my new bike repair shop!

Website not showing any pricing or a link to order from. Could actually love to see the bikes with…read morea price to know if I want to drive 2 hours to purchase.

We stopped in here to look for a part -- it wasn't in stock so the guy running the show had to put…read morein an order for it. I believe there was a storefront at some point but they probably downsized or got pushed out from rising rent costs -- so, the operation is now ran out of a big garage in a business park. Lots of parts, accessories, and custom add-ons available on site, so check these guys out. Worth the drive out to Campbell if you're looking for specialty items to compliment your custom bike.

QUICK, FRIENDLY, & AFFORDABLE BIKE REPAIRS I stopped by the…read moreSan Jose Bike Clinic yesterday after struggling to put my bike chain back on while replacing my inner tube. No matter what I did, I just couldn't get it right. So I walked down first to check if they were open and explained my issue. The volunteers were super friendly and told me to bring my bike in since they had time to help. FAST & EXPERT SERVICE As soon as I carried my bike in, Chris got to work immediately. While he was fixing it up, another gentleman (I didn't catch his name!) struck up a conversation with me and shared some great bike trail recommendations after I told him about my not-so-great experience at Guadalupe Trail. He even handed me a map of the local bike trails which was super helpful! HELPFUL TIPS & COMMUNITY VIBES It took Chris less than 10 minutes to fix my bike, and afterward, he took the time to explain what went wrong and how to prevent it from happening again. Both he and the other volunteer gave me great maintenance tips so I could handle similar issues in the future. I also mentioned that my husband is looking for a bike and they let me know they have a solid selection of donated bikes available for purchase. Definitely bringing him back to check them out! VOLUNTEER-RUN & DONATION-BASED One of the best things about this clinic? It's completely volunteer-run and operates on donations! For the quick repair, expert advice, and overall amazing service, I only paid $10 - such a steal. I'm beyond grateful that a place like this exists in San Jose. TLDR Super knowledgeable, kind, and helpful volunteers who fixed my bike fast and gave me great biking tips. If you need bike repairs, maintenance advice, or even a secondhand bike, this place is a hidden gem. Support them if you can!

Bike got fixed and everyone was extremely kind and helpful. I would recommend this place to anyone…read morewith bike issues or simply wanting to learn more about bikes.

Hi Its martin. Heres…read morea solid evidence that your scooter will be never be stolen with this guys u r in good hands ..help yourselves have them service ur scooter i came here for a flat front tire replacement i was really hesistant at first cuz yeA... u kno.. after realizing they r the only ones repair accept heavy hyper scooters they even have pmt tires to offer for hyperscooters which is top of the line tires that only offer in this area. No other team will be honest than them .period. the front desk lady was so nice even gave me candies and frappp Due to my hardship situations that i had confess to them. Highly recommended this team r the best when it comes to customer service, honesty, upgrades , mods and repairs , fully knowledgeable experienced geek staffs to work on your scooter Professional people to be around and as u see my scooter is still in one piece. Dont trust other place than this guys. MORE POWER more projects to come! I will also drop off my begode 70mph euc when i get budget cuz it doesnt turn on cuz im a new rider drop it a lil bit when i was practicing and have them service it in future. GOD SPEED MORE POWER THANK YOU GUYS God will bless u with more customers now.. incoming!!!!@@ Thank you!! C:

If you have a backup electric vehical then you can bring the broken one to this place. They can fix…read morething but dont expect to get your vehical back within a week. My son ebike has been there over 2 weeks and it still sitting there waiting to be fix. We call every week for update but always get the answer that "someone will call you back" but actually no one call then you need to call in again and put you on hold then get the same answer.