Do not count on this bank or customer service for correct information. Call the branches phone…read morenumber to confirm i could complete a service, they laughed and said of course, only for me to get to the branch to be told that no, they couldn't do that service for me. Pain in the ass and incompetent, outdated system

So, I went to Desert Financial Credit Union to get a new debit card since my previous one was…read morecompromised. When I arrived, the process was fairly straightforward. However, the agent informed me that in order to activate the card and change the PIN number, I would need to call the number stated on the information paper she provided. It was a bit inconvenient to have to go through this process instead of doing it at the bank, but I accepted it. I rarely use my debit card since I prefer using my credit cards for points and rewards. A few days later, I decided to call the number she had given me, but to my surprise, it did not work. The number appeared to be disconnected. When I attempted to contact their customer service, unfortunately, I received a recorded message that says it was outside of their operating hours, and I was unable to receive any further assistance. I don't have a lot of confidence in a bank that can't even get their phone numbers in order. Due to this frustrating experience, I'm inclined to leave a one-star rating.

Great experience with my sales guy Darian..I will be back for another vehicle when my son graduatesread more

On 5/3/2025 I purchased a used 2018 Ford Mustang EcoBoost from Rollit Motors for $19,688.50. At the…read moresale the dealer gave me a CARFAX showing a clean title and only a minor May 2023 rear-end accident. I relied on that and bought the car. During my 90,000-mile service on 5/30/2026 the alignment was badly out of spec. A diagnostic at Sun Devil Auto on 6/3/2026 confirmed a bent front-passenger (right-front) strut, indicating a prior right-front collision. Researching the VIN, I found the vehicle had gone through an IAAI salvage auction on 12/16/2024 (Lot 40916124), listed with "Right Front" as the primary damage and sold for $8,700 - about six months before I bought it. Rollit took it into inventory on 1/3/2025 and listed it on 2/6/2025. None of this - the salvage auction or the front-right collision damage - was disclosed to me, and none of it appears on the CARFAX the dealer provided. The front bumper's lower lip had also been re-secured with screws, consistent with concealing damage to that corner. My attorney sent Rollit a formal demand on 6/11/2026; the dealership did not respond by the 6/19/2026 deadline. I have also filed complaints with the Arizona Attorney General (confirmation EDKVU-9OI92) and ADOT/MVD. Desired resolution: rescind the sale and refund my $19,686.50, or pay $7,500 to cover the vehicle's diminished value plus repair and inspection costs.

I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

NFCU became our choice after moving from Phoenix…read more It entailed transferring funds from our former Big Bank and opening new accounts with NFCU. We also worked with IRA and investment specialist "Stephanie" to evaluate how I was currently investing and what NFCU could accomplish with similar Fund strategies. They presented us with three options factoring in our risk tolerance with anticipated market outcomes for each. Navy Federal Credit Union really came through for us! Are you active or former Military and considering a financial institution change? It's simple, make an Appointment and meet with an advisor to assist you. The process was pleasant, thorough and efficient because of our Banking representatives expertise.

Aaliya was amazing on helping me with my account with disputes and providing information on…read morefraudulent activity that was in attempt making me look like the fraudulent customer. with frozen bank accounts causing a new account to be made, leading to disputes with other companies that didn't service me legally due to privacy concerns and lack of customer service and services.

The ATM is almost always down I have actually never seen a…read moreworse failure rate than this ATMs.

Opened loan in December 2025, paid it off in March 2026. Recently looked under my passenger car…read moreseat, and there it was, a GPS tracking device. These mother f,rs did not inform me at the signing of my loan. Criminals!! Stay away from this despicable, shady company.

Undisclosed tracker found in car is now on its way to Aruba. Scandalous allowed loan without…read morecontacting both people on the title. Only giving it one star because it wouldn't let me give zero or a half

They have been great with me. Even through my time on disability at work. As long as you…read morecommunicate they will work with you.

DO NOT DO BUSINESS WITH AL!…read more If I could give this place negative stars I would. THEY REPOSSESS YOUR CAR AFTER ONE MISSED PAYMENT. Especially with everything going on financially with covid 19, this company is not willing to work with you no matter what your circumstance is. They do not care about their customers especially during this time. Only looking to make money off their customers. We are a family of 4 with very little income right now due to losing jobs because of the impact of the corona virus. We were able to make half of a car payment last month and the following month we did not have the money to make a payment. We have paid 16k on a car that's only worth 14k, this is something that we have been okay with we understand due to the high interest rates. We have trouble one time and the next day someone is ringing our doorbell to take our vehicle. We called the company to make a payment arrangement of some kind and was told we had 10 days to pay $1,000 or say goodbye to the car. Any other company would try to make some kind of payment arrangement. Especially after missing one payment. Al is horrible, told us that he's talked to other customers with "more kids than us and in worse situations" that are able to make their payments during this time. Who is he to judge customers and their situations?! He does not offer any kind of payment plan and told us to get him his money the next day or we cannot get our car back even though we will have the money by the end of the month to keep the car. Was very rude over the phone and only would repeat the days delinquent over and over when we asked about making a payment at the end of the month. This shows he does not care about his customers and is only looking to make a profit. While we understand that missing a car payment is serious never in my life have I heard of a company repossessing a car over one missed payment. Especially if the customer is willing to pay off the amount owed by the end of the month. I write this review as a warning to anyone that is thinking of doing business here. This place has hurt our family tremendously and I hope you will STAY AWAY.

I just had the best experience at Lifted Trucks in Mesa. My salesperson Payton found me the right…read morejeep, the process was seamless, worry free, and I got to roll away in the jeep of my dreams. The professionalism and care was top notch. I highly recommend Lifted Trucks in Mesa. And ask for Payton!!

PAYTON, my sales associate, was so friendly and knowledgeable, and truly loves the craft. I had no…read moreidea how many options there are . Great family owned business, and fun to have such a unique treasure. Highly recommend, ask for Payton!

Tempe pawn and gold is amazing!! They really saved me, and I give all the thanks in the world to…read moreMichael. The process for a title loan is tedious, and he walked through every step with me and went above and beyond to make sure I understand everything, I am comfortable with everything, and that we can get it all done. They make up feel like that are there to support you and it really was such a relief! The pawn shop also has a beautiful assortment of jewelry, gold specifically and I will definitely be back to purchase some gold. Thank you Michael for all your help!!

Natalie was such a huge help today! She was so sweet and I left with exactly what I needed! I…read moreappreciate her so much!

I have been financed with this company for 4+ years, and from my own experience they are definitely…read morean outstanding company along with the people working here. On countless occasions they have helped me through financial hardship, allowing me to catch up and stay on time with the payments. They are truly very understanding with you as long as you keep them in the loop and up to date. I'm close to paying off my car in the next couple of months, and can whole heartedly say that I will definitely use them in the future for financing a car. 10/10 financing company.

They financed me with a low 600's credit score from Experian and mid 500's with Equifax &…read moreTransunion! I have a high but reasonable interest rate for my credit rating and they're good to deal with once you've purchased the vehicle! As with any lender you need to make your payments on time or there's a late fee but again it's very reasonable only being like $10 if you're less then 30 days late! If your credit improves you'll need to refinance with another lender and they don't have an early payoff penalty! The ladies working in the office are easy to deal with and as long as your first 6 or 7 payments are on time they will work with you a little bit after that if you're late within a 30 day period! Not sure if you're more then 30 days late and hopefully never have to find out! I would use them again if I needed to! Thank you Ark Financial

I've stopped by this branch a couple of times recently. I'm not a member of the credit union, but…read moreI have had a couple of checks to cash. The building is nice, and the employees are friendly. Wait times have been minimal, even when there are many customers ahead of me. Today, there were four tellers working, and the line moved very quickly. My only complaint is that they do charge a flat $5 fee to cash checks if you are not a member of the credit union. $5 is $5, and I hate to see it going back to the bank. The fee seems excessive, especially on smaller checks - it is what it is, though.

AVOID Arizona Financial Credit Union! Customer service is…read moreTERRIBLE -- long hold times, unhelpful staff, and no follow-through. Every issue becomes a stressful battle. Plenty of better banks in Arizona -- don't waste your time here. I'd give 0 Star if I could RUN AWAY!!!