If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

I agree with the other reviewers regarding the rude and non-helpful staff…read more My husband and I stopped in earlier this summer not for pool supplies but to look at the patio furniture they sell. The store was having a sale on a a particular brand of outdoor furniture. My husband was interested in two outdoor chairs with Sunbrella cushions from this line to use on the deck of his boat. When we arrived early on a weekday afternoon, there were several staff members (but few customers) at the front of the store where the pool supplies are located. In the back of the store there was a lone salesperson helping a customer. We browsed around while we waited for this salesman to finish with that customer. As we browsed we located the two chairs and cushions we wanted in the showroom. Minutes were ticking by and yet the salesman was still tied up. Thirty minutes later when I circled back to where the salesman was standing to be sure he knew we were still waiting, I heard him and the customer talking about personal things...her daughter's graduation from medical school, where her daughter was moving for her medical residency, about his family, and on and on and on they went without a care in the world. I was urging my husband to leave and call it a day but the chairs were the exact ones he was hoping for so we stayed. ONE HOUR later we were still waiting for assistance with no acknowledgment of our presence. My husband excused himself to the yakking customer and salesman and inquired if there was someone else who could help us. The salesman said that he was alone and would be with us "as soon as possible". A few minutes later (steam was coming out of my ears I am sure) my husband went to the front of the store and asked for a manager. Out the manager came already in a rude and surly mood, clearly irritated at having been summoned. He could not have cared less that we had waited for over an hour. If looks could kill, the manager would have had us dead and buried in a nano-second. At the front of the store at this point, there was one customer and yet several employees. Could not one of the unoccupied salespeople up front have helped us in the back? From the manager there was no apology about the lack of greeting to us, no apology for the length of the wait, no explanation why no one else could help us...just his surly visage. At this point, the other outdoor furniture customer was (finally!!) leaving thus freeing up the original salesperson. At this point, we had been in the store for an hour and 15 minutes just of time spent waiting. Tick-Tock. We did ultimately buy the outdoor chairs (although it killed me to spend money in this place) which cost us $1000 plus dollars so it's not like we were spending an insignificant amount of money. But it shouldn't matter. Customer service is everything. Having staff trained in customer service is everything. Being courteous and kind is everything. The manager was rude and discourteous. The salesman was hapless and addled. We still don't know why no one else in the store could help us including the "manager". We have a yard, a live-aboard boat and a pool...and I mention this only because these things all require products sold by this store...ie the reasons for this sad store's existence. That said, I can promise the manager and owner that we will never be back for anything nor will we recommend this store to others. I rarely, rarely, rarely give one-star reviews. In fact I can't remember the last one star review I wrote. While I am cautious and thoughtful about giving a one star review, I am confident that this is the perfect rating in this instance.

They don't stand by the products they sell. Bought a Hayward pump there seized in 3 years. Wouldn't…read moreeven look at it said I needed to contact Hayward. I've done a lot of business there won't ever shop there again. Plus their staff isn't very knowledgeable about anything they sell.

First off, I have no problem with someone taking a lunch break if they are alone. I chose to wait…read more A person emerged from the back after 5 minutes and pointed at the sign. I told him, "I know - I'm wondering when the 45 minutes is up," and he said, "I just put it up. " to which I responded, "Well how is anyone supposed to know that? You should put down what time you'll be back open. His response, "in 45 minutes." I'm done going here. This summer when it comes to my water tests, accuracy has been an issue. I have no confidence as the employees do not seem knowledgeable at all. Taking business elsewhere.

Leslie's Hanover was great 10 years ago. It is not even close to satisfactory today. Poorly…read morestaffed (not the store employees' fault.) Erratically stocked. Phone and water testing systems are down a lot. Operating hours are not reliable. Too bad, I was glad when I found them but they have been on a downward skid for multiple years and I don't see that they have any interest in improving.

Always great service.A pleasure to work with Steve. On time…read moreand consistent. My hot is in great shape thanks to Atlantic

Had a great experience with Atlantic Hot Tub! Any time we have any issues, we reach out to them and…read moreSteve comes out to take care of the issue. Greg was awesome when we were in the market and helped us pick just the right tub for our family. Very happy with our tub and the service we received from them. Highly recommend!

I purchased my home just about a year ago I've never been a pool owner and I was completely lost…read moreowning my first pool I went ahead and hired a company and paid them to maintain my pool weekly it was never clear totally unsatisfied and it was a lot of money so I finally got fed up and I brought a sample of water to sunshine pool they were beyond nice they gave us all the advice and the chemicals that we needed under $100 and in less than 24 hours our pool went from mountain dew green to almost clear but it's only been 24 hours!! We called them multiple times when we had questions after we started the chemicals that they gave us just to make sure we're doing everything right and never once I feel like they were aggravated that we're bothering them so much I am so pleased and I won't go anywhere else thank you sunshine pool

Exceptional professionalism, quality and service is what we received when we hired Sunshine Pools…read more They communicated every step of the way and completed the project just as promised. We are very pleased with the outcome and highly recommend.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

SSPS has been the Angel looking over our pool for ever!! The Openings, Closings and the caring in…read morebetween are always timely & flawless. Any maintenance or repair has always been executed rapidly and conveniently by a very Professional & Friendly Staff, a reflection of the Leadership!!!! Bravo & THANK YOU fln

If I could give zero I would. Triple charging customers and rude service. Never solved the problem…read moreand charged exorbitant pricing.

Had a problem with my pool pump. Called and they immediately order a new filter for me. Installed…read moreit within a week even tho this is there crazy busy time. Whenever you call the owners Steve and Tony are always knowledgeable and happy to answer questions. I highly recommend this family owned business

From the owner: In ground swimming pool contractorread more

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group