Honest people and nice to boot. They do a super job, wish I had known about them years ago. Never…read morefelt better going to a repair place

Blown two tires, get the replacement, drive two weeks, tires and alignment are good, it's…read moreexpensive tires,I think they will go well. Ty Arcadia tires shop.

Sergio and his team is wonderful always takes care of my vehicle honest work . He always works a…read moredeal . Never overpriced. Always coming back

Cool auto shop conveniently by the mall. They are open better hours than most other local places…read more Love that the mall is relight next to it if you want to kill time as you wait for your car. The service was fast and affordable, the cashier / attendant was friendly and talkative / engaging. Got my car in and out before 30 minutes. I just got a Smog Check but they do a lot of other services as well. The shop is located behind Dave n Busters as well as Bowlero. So if you want to entertain the family while they wait too you can walk there but they have a great lounge with big Tv and other amenities. Sergio the attendant was friendly and super professional.

I wanted to take a moment to recognize three employees who provided exceptional service during my…read morerecent visit on May 19, 2026. First, Cory was the first person to greet me when I arrived. He thanked me for my patience while I was waiting, which may seem like a small gesture, but it immediately made me feel acknowledged and valued as a customer. That level of attentiveness is something you don't see often these days. Jonathan was incredibly helpful, knowledgeable, and thorough throughout my visit. He took the time to explain everything clearly, answered my questions, and even recommended a nearby alignment shop that could help with my vehicle. His professionalism and willingness to help went above and beyond my expectations. Lastly, Joshua, one of the mechanics, took the time to walk me through the condition of my car and explain what I needed to know. He was friendly, informative, and provided a great customer experience all the way through the end of my visit. What stood out most was the consistency of the service. From the moment I walked in, to the information and guidance I received, to the final send-off, every interaction was positive. This is honestly one of the rare times I've experienced such a high level of customer service from every employee I interacted with during a single visit. Thank you, Cory, Jonathan, and Joshua, for making this such a great experience. Your professionalism, kindness, and attention to customers did not go unnoticed.

Got here at 1215pm fur my 1215pm Appt. After standing at the front desk for 10 minutes someone…read morefinally acknowledged me and asked me to have a seat. So now 15 minutes in and still haven't written it up or asked for my keys. I'm here for a rotation and balance so I don't expect it to take long. I'm on lunch and can't really be here for over an hour. He told me they should be able to get me out by 115. If they can do that , I will be happy. Right now though, I'm not all that happy since it feels like they burned 15 minutes of my time. By 1245 they have called me and measured my tread depth. This is little peeve of mine and it reminds me of a bigger one. No longer am I given the piece of paper that tells me what my tread depth was. What is the point then? If my tires are wearing unevenly, it would be nice to know about it and even better to know which tire. One of them was less than the others. Wearing faster. No idea which one and the receipt is worthless as it doesn't have that info. My bigger peeve is that when I had the tires installed I asked if they could tell me how much brake pad was left. Actually my girl was with the car and I asked her to ask them. She said they told her they can't do that. When I got there she and another customer told me it was due to liability. Now I didn't ask for them to make a judgement call on whether or not the brakes were good or bad or could go X miles. I just literally wanted a estimate measurement. The other customer coukdnt understand why I didn't want to accept the liability excuse and made sweeping statements about the trouble they could in. Let me make this part crystal clear for the sites and for the corporate lawyers. Ask yourself how much money you'll be liable for the day you refuse to tell a customer his brake pads were looking pretty slim, or let's say a couple mm left, and that person ends up dead or killing someone else 3 days later due to not stopping in time or some type of brake failure? They will sue and they will win stating that any reasonable technician would have recognized how dangerously worn the brake pads were and you refused to inform the customer, whether or not it's your business. So if that's policy to not say anything, I'd really rethink that. Seems like the liability is with not telling them. You tell them, you've done what would be reasonable. You refuse and you are opening yourself up to be cast as the next bad guy in court. So easily.They will crucify you. Think about it, corporate lawyer people. That's all I'm going to say on that. My car was done by 115. Guys at this store working in the bays showed a lot of hustle and cooperation. An exemplary crew of technicians. The service writer guys were good once they got to me but they would do well to achnowledge people when they walk in to let them know they are seen and will be helped soon. Can't ask for much better on a free service. Still would be nice to know those tread depths since you took the time to measure and all....

I went to have my tire checked this morning and found out there was a nail in it. A gentleman…read morehelped me, and he was very sincere and kind. He took care of the problem and helped me get everything sorted out. He was really wonderful. Unfortunately, I forgot his name, but he was such a nice person.

When the rubber hits the road. Let's roll into this new tire review…read more American Tire Depot is a full-service auto tire repair and sale facility. They have 94 locations in the country mostly in California. I was looking for new budget tires for my worn out Hankook tires. I went for ATD b/c they're always have SALE and open on Sundays. I went to this location hoping they carry the brand (LionHart A/S) I found online, and fortunately they have it. It cost me OTD $648 which included wheel alignment, balancing, recycling, premium wheel weights, warranty, coupon discount and tax. I was a walk-in and they installed the new tires in 2.5 hours. They will text customers when your vehicle is ready. Staff (Christian V. and tech) were competent and professional. Interior layout was organized. Prices were reasonable. Parking was easy. Service was on point. Overall, I was very satisfied, as a first time customer, with their exquisite service, price and professionalism. I recommend ATD.

Great customer service at the front desk. I appreciated the professionalism. I came into my car…read moreafter the service inspection to find a stain on the drivers seat.

I needed a wheel aligmeht and they took me immediately in and offered me a great price. I have been…read moregoing here for a couple of years now and Juan, the manager my favorite does not work here at this location anymore. Juan got a well deserved promotion. He always gave me stellar customer service. The staff working today was very professional and nice.

Great experience dude is very upfront no bs and he's pretty funny!! got us a new tire and back on…read morethe road in less than 30 mins might of been 15 honestly but way faster than waiting for triple A ! And very reasonable price especially for the area !! If I lived closer he'd for sure be my goto but I live in the valley

great service, communication and energy. Nothing about having a vehicle in need of repair is fun,…read morebut when a business can have those three things it is one that you want to return to and let other know about

I got a nail in my tire and tried to fix it with a DIY repair kit. However, while doing the repair,…read moreI discovered there were additional nails in the tire, so it was best to replace it. Since I bought the car used and hadn't changed the tires before, I decided it was a good time to replace all four. I started searching for an affordable shop with good tire pricing. After extensive online research and calling a few shops for quotes, I came across Pasadena Tire Pros. They gave me a quote over the phone for Pirelli tires, and based on my research, there was also a manufacturer rebate available. I asked whether they would honor the rebate, and they said they needed to check and would get back to me. A few days later, I received a call confirming that they would accept the rebate. That made the price very attractive, so I went in right away to get the tires replaced. The entire process took about 1.5 hours, and I spent the time walking around the area. Everything went smoothly, and Henry took great care of us. I would definitely recommend Tire Pros for your tire needs--be sure to ask for Henry. He's very friendly and easy to work with.

Great service, prompt and efficient. I seem to have "emergencies" (flat tires) frequently and Tire…read morePros came to my rescue.

I was in need of getting new brake pads and rotors for my 2020 BMW X5. Was getting quotes from a…read morecouple of other places but getting the quote from RTMotorworks was thorough. I was hoping I just needed brake pads for the front and hopefully not all 4 wheels at the time. They were very responsive and the quote was comparable to other places, if not better. Decided to take it in on a Friday in the morning. Checked my wheels and told me I just needed the front brake pads and rotors replaced. The back was still good. Sigh of relief somewhat. They were able to get the pads and rotors replaced for little under 3 hours. Time went by and they were updating me during the whole time. Great service and team here. Will definitely bring my car back in to get other services done. No issues whatsoever with the new pads and rotors.

PROBLEM: ALIGNMENT ISSUES, CUSTOMER SERVICE, ACCOUNTABILITY…read more When I first tried to leave a review, my account was somehow blocked from posting specifically for RTM, while I could still review other businesses. I contacted Yelp, and by coincidence, the representative I spoke with was also RTM's Yelp rep. He said it was strange that I couldn't post only for RTM. After I explained my situation, he advised me not to leave a review and instead take the matter to small claims court--which I did. During the hearing, the judge seemed to understand my side, but the ruling ultimately favored RTM. Despite being advised not to post this, I'm sharing my experience here because the situation still doesn't sit right with me--especially given Yelp's controversial review practices. On 10/1/25, my rear right adjustable control arm snapped. My car has aftermarket wheels, tires, and suspension components, so a precise alignment is critical to ensure proper fitment without rubbing the fender. I initially went to TM Auto (located across from RTM) for the control arm replacement. After installation, TM took my car to RTM for alignment. I specifically asked them to match the rear right alignment to the rear left, which was set at -2.8 degrees. When I went to pick up my car, I immediately noticed the rear right wheel did not match the rear left. The camber was visibly off. I pointed this out to the technician, but he insisted the alignment was correct and that there were no machine or human errors. After repeated requests, they put the car back on the rack, but instead of rechecking, two additional technicians came out and dismissed my concerns with questionable explanations: "Toyota made the fenders uneven." "Your control arm is made in Taiwan/China--what do you expect?" Despite putting the car back on the rack, they never rechecked the alignment. They simply removed the car and stood by their original claim. With no resolution, I had no choice but to drive the car home. Because the alignment was incorrect, my tires rubbed against the fender the entire way. The next day, I found heat damage, paint cracking, and visible wear on the fender. I came back the next day to talk to Richard (the owner) hoping he would recheck everything, but it was apparent he was "too busy"--despite clearly having time to talk with other customers and then continue working on another car, while ignoring me. I waited outside RTM for over an hour trying to speak with him. When the TM Auto manager asked if he had seen the damage, his response was, "Yeah, so what?"--with no concern at all. After is when I left, and was forced to go to another shop to realign--more driving, more damage done. I used a camber gauge and measured -2.8 degrees on the rear left and -2.0 degrees on the rear right. To confirm, I took the car to my trusted shop, Chewerks in La Habra, where they verified the rear right camber was indeed -2.0 degrees and did not match the left side. Their measurements matched mine exactly. Because RTM refused to recheck or correct their work, this improper alignment caused damage to my car. The rear left side tucks properly, while the rear right sticks out about half an inch, which led directly to the rubbing and damage. I had clear documentation and evidence, but the court still ruled in RTM's favor. I chose not to appeal to avoid spending more time on the matter. A nearby body shop, Cenco Auto Body, quoted over $1,800 to repair the fender (with another shop giving a similar estimate), confirming the extent of the damage. What could have been a simple recheck turned into a costly mistake. Despite everything, RTM did not offer any compensation or attempt to make things right. Seeing RTM's highly rated Yelp profile made their response even more surprising. They're quick to take your money with a smile when things go well, but when issues arise--as in my case--they deny responsibility and make no effort to make things right (In my case, they didn't take money directly, but a receipt was given to TM Auto, and I had to pay TM Auto--which is the same as paying RTM directly). TM Auto went as far as offering RTM to help cover the repair costs, but RTM still refused. TM Auto didn't have to step in for someone else's mistake, yet they still tried--that says everything. Richard (the owner) had my contact information through the small claims process, yet he never made any effort to contact me--even before we went to assigned court date. After what happened, I'm relieved I didn't bring my other cars first--especially since those cars are of higher value. It seems RTM has many satisfied customers, along with a smaller number of unhappy ones. Hopefully, you don't end up in the latter group like me. FWIW: Following the incident, I contacted Hunter to verify when RTM's rack was last calibrated. Abel (rep) advised that its calibration was set to expire later that month. This raises the possibility that their rack may have been out of calibration.