Grace Dental is perhaps one of the best dentists I have been to. Not only the care and quality but also the facility, cleanliness were amazing. Best experience, highly recommended! read more

Always have a smooth easy going appointment with the providers here . Front desk is always very helpful.

We were promised flying cars dammit! OK while that one didn't exactly pan out (yet), I offer being able to watch 'Snack vs Chef' on Netflix whilst comfortably lying supinely with sharp tools in your mouth and a convivial hygienist gets you oh so minty fresh. Well dream no more...welcome to Grace Dental. Picture 'Severance' but without the waffle party and dystopian vibes and you've got Grace Dental. Whiteness & sterility straight that would make Dwell Magazine proud, it's like stepping into the future. Service is impeccable, friendly & attentive, from the gentle text reminders to the greeting upon arrival to the chair-side manner of the staff & dentists, this forward-leaning practice rules. read more

As I was looking for a dentist near my home, I was delighted to find Grace Dental within my walking distance. The building is new, bright, spotlessly clean, and the equipment, state of the art. The staff members I have encountered are all very friendly, welcoming, and helpful. The dentist assigned to me, Dr. Karen Mei, is excellent. She is not only highly skilled in her work, she has empathy for her patients. She treats me, a person with unique vulnerabilities, with respect and consideration. She also explains my dental condition clearly and makes appropriate recommendations while leaving the decision to me, which is very important. In addition, she responds to my email inquiries right away. She deserves the highest praise. Dora S. Dien, Professor Emerita, California State University, East Bay. 8/23/2024 read more

We started coming here in 2022 and always had good experiences. We noticed a shift recently (January 2025) at our last appointments and have decided to leave the practice. There are major inconsistencies with the quality of care you receive from one dental hygienist to the next. We also received aggressive recommendations from one of the dentists to treat problems that actually did not exist. It is also very difficult to get in touch with anyone in billing (by phone or by email) and I still have unanswered questions from previous bills. I unfortunately would no longer recommend this practice. read more

The only reason there are so many good reviews for this practice is because they have raffles for highly sought after items like Hamilton tickets and Peloton bikes. I'll keep it brief but my experiences here were horrendous. 1) My mother also went to Dr. Kwon, she is allergic to penicillin, it is on her record and they gave it to her anyway. She was very ill that evening, but could have DIED, and simply received a "we're sorry". 2) I was double covered and treated me like a cash cow right in front of me, always reminding me that I was double covered and offering extensive additional procedures. 3) The crown on top of an implant Dr. Kwon did four years ago and told me would last 30 years just broke while I was eating strawberries--not the toughest food. As an update, I am now paying $1300 out of pocket because the crown was not old enough to be covered by insurance. Dr. Kwon did offer to take a look at it and I assume fix it, but I can't bring myself to go back to that office. This practice is in a hurry to make money, and only has the illusion of customer care with a bright and shiny new office. The front desk attendants have no idea what they are doing, implement improper billing, and miss scheduling appointments constantly. Buyer Beware. read more

THE BEST! I had the best experience here today and I will never go to another dentist again. Other dentists are the reason I have a fear of going to the dentist but not this office. I can't wait for my next appointment lol they're so nice, gentle & knowledgeable. Very clean & easy to find location plus their own parking lot. I'm very satisfied and will refer all my friends and family here. You will not be disappointed. read more

We've been with Grace Dental for 6 years. Over the years, I would generally say that everyone who works there has the patients' interests at heart. The main issue we've always had has just been dealing with our dental insurance not covering something after the fact or there is sometimes a lack of proper communication of what is covered or what isn't covered. This usually comes in the form of, for example, fluoride being applied to my kids teeth before we were asked if that was okay and then we find out later that our insurance (without us knowing) only covers it for once per calendar year. I would generally say that it is always a good idea, no matter what dentist practice you go to, to always ask first if something is covered before they do anything that sounds beyond a basic exam, because nobody likes to be surprised with a kickback of a large copay or bill. In particular, Dr. Mei has become a favorite doctor of mine due to her very honest, kind, straightforward nature and very good demeanor with my children. I specifically keep taking my kids to the upstairs adult part of the practice instead of moving them to the pediatric office downstairs, because of how well Dr. Mei does with them. In general for my own care and my husband's care, we have found sometimes we will see different dentists at different appointments and they sometimes have competing opinions on how to address something that we need done and we don't always realize that there is a difference. Sometimes that is the challenge with a practice that has multiple doctors and hygienists, so if you want to develop a specific close relationship with one dentist, I would highly recommend only scheduling with that person or pick a completely different practice that only has one or two dentists. Overall, Grace dental is trying its best to make sure that they give the best quality care to all their patients. Any issues we have generally get resolved in the end, it's just sometimes the process to that gets a little wonky. The only reason they don't get five stars is because there's just a lot of issues with insurance coverage not being communicated as often as it should, and the fact that sometimes we have been surprised by different opinions from different dentists when we didn't realize that was even a thing. read more

We were thinking that it would take a lot to switch our kids to some other dentist, until we tried this place. They have been fantastic.

If I could give this dental office zero stars, I would. Subpar cleaning, unnecessary additional x rays that they billed for $127.00 to my insurance (which insurance did not cover), "diagnostic casts" charge of $227.00, and charging me for fluoride treatment which I did not receive. On top of that, Dr. Mei is condescending and rude, and overall not confident in her dental recommendations to patients. Unethical and immoral practice. All I came in for was a simple dental cleaning and I got a bill from my insurance for a balance owed of $354.00. I would never recommend this practice to anyone who wants high quality dental care. read more

My husband and I both saw Dr. Mei. We should have suspected something when I was sold expensive prescription toothpaste and he was expensive prescription mouthwash. Both of us were told we had many cavities that needed to be filled now and made to feel as though our teeth were about to fall out and that our gums were highly diseased. We trusted her experience and the office is so clean with state of the art equipment, so we booked our appointments and got our teeth filled and he got an expensive deep cleaning. I started talking to others who went there and sensed a pattern. We went to a different dentist and took our records, they were shocked I had cavities filled and asked to see my treatment plan. Of course I had none, wait and see was not an option. Just come back next week and get expensive fillings. Also turns out my gums are just fine! Take your money and teeth elsewhere. When I called to have my records sent to the new dentist, they then told me that both my husband and I had credits on our accounts and sent us a check, so watch your billing statements. read more

If you're looking for a pediatric dental office that is thorough and compassionate- look no further. Dr. Grace Kwon is an exceptional clinician and person. I have a young child with special needs who requires a lot of TLC in the medical/dental setting. Dr. Kwon went over and above what a dentist does in order to make our daughter feel comfortable during her cleaning appointment. Their facilities are brand new and gorgeous. Her support staff from the front desk to the dental assistants are all extremely kind and personable. I would give them ten stars if I could. Thank you Grace Dental for truly understanding how to take care of our daughter in the most caring and professional way possible. This is what every pediatric dental office should strive to be. read more

DO NOT GO TO THIS PRACTICE. They continue to delete my reviews. The dentists here are absolute joke. The negligence by the dentists (i have to generalize bc they never have a dentist or hygienist for very long). I ended up in the hospital and had to be intubated under general anesthesia d/t their inability to address my chief complaint on a follow up visit. Instead they chose to replace a crown that didnt need to be replaced. They think having fancy new toys will make up for their poor bedside manner and basic dentistry. It does not. read more

I've been coming to Grace Dental for years where I've had my wisdom teeth removed, teeth cleaning and Invisalign done. I just recently did teeth whitening as well. I have nothing but nice things to say about Dr Kwon, admin and dental assistants. My experience specifically with Jessica and Dr Kwon was exceptional and I cannot recommend them enough. Jessica was very friendly, professional and accommodating to all my questions. Her demeanor is very warm and welcoming which made me feel comfortable sharing my concerns. She explained to me the procedures and processes very well and thoroughly, and gave me great advice for post procedures. For example avoiding coffee and warning me about discomfort the first few hrs. For someone who was originally scared of dentists, I appreciate everything about this team. My next appointment is later this month and I look forward to seeing them. read more

As someone who can get pretty nervous at the dentist, I was thrilled to find such a great fit at Grace Dental. Kind, proactive, high tech and professional. I will be coming back! read more

I think I've had one of the best cleanings in my 36 years of being alive! Customer service from the front desk to the cleaning was phenomenal! Clean. Efficient. Great communication. Lamees, my hygienist, had such a great touch that it didn't even hurt at all. I'm so glad I was referred to this office by my wife! They even gave me a new client gift bag! I really enjoy going to the dentist and I think I've found the right office for me! read more

Convenient location. Kind staff. Clean environment. Easy parking lot. It was easy to schedule an appointment quickly.

Things I'd rather do instead of go to a dentist: Hike Mt Fuji Pet a rabid bat Run across the US Forrest Gump Style Hug a porcupine Swim with a hungry shark Go skydiving with a sketchy parachute Anyway. I hate going to the dentist; after 10 years of seeing a orthodontist and one traumatizing bottom wisdom teeth removal; I loathe and shudder at the idea of anyone poking around in my mouth and working on my teeth. Enter in Grace Dental. The dentists themselves are fabulous. Especially the on sabbatical Dr. N and the owner Dr. Kwon. They're patient and the clinic has a "menu" of amenities to make sitting in the chair more comfy. I've had fillings done and they were done in the least painless way possible with Dr. Kwon stopping and checking in throughout the process. Front of house staff is fabulous and patient and this office is definitely up to speed with the current technology available out there. The staff never seem rushed or pushy or rude! My relationships with dentists haven't been the best in the last decade since I seem to freak out and ghost them. After 2 years it's still working out! So far these guys seem to be a keeper! read more

3 stars simply because of the hygienist. He requested me to move my chin in awkward directions (when I asked my wife if she had this experience with her hygienist, she said no), and he got fluoride or some product on my shirt. Post washing, it does not come off the collar - so now I can no longer wear it. Additionally, he does not articulate well, so it is especially hard understand him while he cleans my teeth. I also did not get a to-go package when we finished the cleaning. I will come back because Emily (dentist) is great (spite my fear of dentists), and only if I can request a different hygienist. My wife liked her hygienist - very polite and did not stain her clothes. read more

Grace Dental - Fluoride / product stain - Cosmetic Dentists Near Me - Menlo Park, California

Everyone in this office is so nice. I'm so impressed at the state of the art equipment in the office too. They have the best of all worlds. Love them! read more

I have had a really great experience with Dr. Mei. She's kind, thorough, and always gives options for your treatment plan. The facility is really nice and I'm usually in and out in a timely manner. read more

I have seen quite a few dentists in my life but Dr. Kwon has been the one that gave me anxiety and fear about sitting in the chair. The initial consultation was good and we agreed to start a treatment plan. My first treatment, a few fills, went horribly and I ended up crying throughout the procedure. I also was seen 35 minutes later than my appointment-- I could tell he was rushing for time. He did not numb me correctly and I could feel it all. I expressed this to him and he did numb me more, but it still didn't work. After a break and injecting me for the 3rd time, he then told me "we're almost done, let's push through". Horrible!! It was so painful and a rushed job. He was also rude and dismissive. The same filling cracked only mere months later. I had to go and get it fixed. When I went to get it fixed, he "numbed" me again and didn't even wait for it to kick in. Just went straight into it. I was shaking. He then told me to come back asap for the next treatment. Hell no! He is unethical and it hurts to write this. I have never had such a horrible experience. When I was there, they also advertised a contest/raffle and you got entries with a positive review of the place... makes me wonder where all these positive reviews come from. This is my honest review. I will never return and regret coming here. I have found a dentist who listens to my concerns and takes care of me, and this experience showed me how horrible this whole ordeal was. This is never how it should be!! At least the front desk receptionists are kind. Dr.Kwon needs to slow down, listen to patients, and not rush. He did a half-assed job and also is just straight up unethical. Please save yourself the trouble and do not come here! read more

I enjoy going to Grace Dental because they are very friendly and professional. They graciously accommodate my anxiety issues.

This was my first time getting dental work done as an adult and I was nervous to say the least. Dr Kang and his assistant Lulu were AMAZING! They were patient and kind as they explained everything, I didn't feel a thing, and the procedure was over before I knew it. Highly recommend Dr Kang, Lulu, and all of Grace Dental! Their admin team is wonderful too! read more

My second visit to Grace Dental provided a calm and clean environment both in the waiting room and private dental room. The hygienist and dentist were both friendly and professional before, during, and after my cleaning. The best part is they provided an estimate for future work so I won't have a surprise invoice. read more

The girl who helped me clean my teeth is not operating/resting the tube correctly I feel and it left a lot of mouth ulcer / tiny scars inside my lower mouth. I feel a bit of pain towards the end. But when I got home it get much worse. And I cannot eat anything strong at all for two weeks. Try avoid! She has dark skin tone, but I forgot to ask her name. read more

Before and during Covid-19, I've walked out as a happy patient (except for the day they told me I had to get my wisdom teeth out). Everyone at Grace Dental is friendly, nice, and professional. When I went during Covid-19, I was a bit nervous at first because it was my first time going to the dentist during the pandemic. But, I felt comfortable and safe at Grace Dental! Before my appointment, they sent me an email with a clear infographic of the procedure of checking in. You call them when you arrive, and they will let you know when they're ready for you to come in. They take your temperature right at the door then you wait in the mini lobby until a hygienist calls you in. All the staff were wearing a mask and the hygienists/dentists had a mask and shield. Lots of PPE! While I was getting my teeth cleaned, the hygienist took off the face shield, but she still had a pretty thick looking cloth mask, so I wasn't alarmed. Very gentle as well, nothing in my mouth hurt! Also, they have to be able to see clearly without any glares! The whole teeth cleaning appt + some xrays took about 45mins. Overall, if you're looking for a dentist open during the pandemic that is taking lots of precautions, you should give Grace Dental a call! Take it from someone who is veryyy careful (and a little paranoid). I had a great visit! read more

Friendly and attentive staff. But most importantly, honest, caring and skilled dentist who knows his craft. Perhaps one of the best dentist I have ever had. Dr. Kwon also did my Invisalign and I am so happy that I chose him to be my dentist. read more

Took a really long time to get scheduled, made me come in 3 separate times just to do a cleaning/filling (an "initial screening" appointment that took hours, a cleaning appointment and a filling appointment) and they kept moving the appointment date around. Each appointment took hours / ran me through multiple machines, many of which were unnecessary. I don't know about prices since I haven't been to other dentists in the area but insurance didn't cover a lot of the stuff they sold me or attempted to sell me (an $800 toothguard etc). They spend a lot of time hyping up how advanced they are but ultimately it was the same experience as any other dentist I've been to (just slower and less efficient). read more

These guys are terrible and fraudulent. I found these guys on Yelp and boy do I regret it. I needed a simple teeth cleaning. One yellow flag was all the random machines they put me through, which I had not seen at other dentists. Mind you I am a healthy young person with no risk factors and no known problems. Then the hygienist took FOREVER to clean my teeth. Two hours later I had to leave before I even saw a dentist because the whole thing was so slow. I provided my dental insurance and didn't think too much about it. Since then I have gotten multiple bills. I suspect the portion insurance didn't cover is that random machines they used? Or honestly I could not get any response as to why, so I just paid the bills but they keep coming, mostly because I think their accounting is so disorganized. I've emailed several times, never gotten a response. Then my husband went and got a crown here. The temporary crown broke almost immediately after it was installed. And we just got a $2000 bill for a single porcelain crown. read more

I first came to Grace Dental a few yers back after my old dentist retired. I found them on Yelp and decided to try them out due to the overwhelming number of positive reviews I saw for Dr. Kwon and his staff. To this day I can say that I am blown away by how amazing everyone is at this practice: kind, gentle, thorough, and very professional with their clients. I am extremely particular about my teeth and overall dental hygiene; I do a lot of research and ask A LOT of questions before getting anything done, so I really needed a dentist that was patient with me and through enough so that I felt comfortable and safe. I also wanted a dentist who was more on the conservative side and only recommended getting work done when you really needed it, rather than just to make a profit. Chriselda, one of the hygienists, is phenomenal and even with all the added precautions with COVID-19 she was so meticulous with my cleanings and took extra time to address any additional problem areas I pointed out. She was so patient with all my questions and so thorough with my cleaning I felt like she truly cared about the health and hygiene of my teeth, just as much as I do. Furthermore, they've totally redesigned the patient experience as a result of COVID-19 to make you feel safe and secure (i.e. waiting in the car instead of the waiting room and only being called in when the doctor is ready for you, wearing a ton of PPE, masks, face shields, gloves, etc, coordinating patient appts to make sure you don't run into any other patients while in the office). Would highly recommend this practice to everyone! read more

Grace Dental is truly exceptional and I can confidently say this is one of the best dental practices in the Bay Area. I have never been to another dentist that cares about the patient to the level of care Grace Dental offers its patients. From the receptionist to dental hygienist to the dentist - it is evident that every staff member strives to offer the best possible experience. My whole family gets our dental services from Grace Dental and Grace Dental Pediatrics and we leave each visit with excellent service and patient care. It's hard to find a dentist you can trust, but none of that skepticism exists at Grace Dental. I'm so grateful to have found this place! read more

My experience at Grace Dental was excellent! From the check in to the examination to the cleaning and to the exit process, every staff member was kind, thoughtful, caring, generous, and sought to provide service of the highest quality. Dr. Eric Kwon has developed a team and culture that strives for compassionate care and excellence in the work that they do. Moreover, Dr. Kwon is the kind of dentist that seeks to care for the whole individual, rather than to merely provide a transactional service. In my short experience with him, Dr. Kwon exhibited interest in my holistic well-being and showcased a kind of genuine generosity that I have never experienced while at the dentist. I highly recommend Dr. Kwon and his team at Grace Dental. read more

Grace dental, the hygienists, and Doctor Kwon always make the dental experience calm and great.

I transferred to this dental department as my previous dentist has hurt my husband 's nerve during extraction. We really enjoyed the experience here so far. read more

Grace dental is amazing. The staff is always very helpful and goes above and beyond to work with our schedules. I love how during cleanings or any other procedures they talk you through next steps till the end! Great people and wonderful customer service read more

Amazing dentists conveniently located off of University Ave in Palo Alto. There are so many things I love about Grace Dental. (1) They send text reminders when my appointment is coming up; (2) they always have open night (6-7pm) appointments available; (3) their staff is SO friendly. I never feel like I'm being rushed out. As soon as I arrive, the assistants and doctor sit down and ask how I'm doing. How my life is. How my work is. Like a 5 minute conversation! I've only been there twice but they remembered I was a grad student and who I was! They are just so nice!!; (4) they really TEACH you instead of chastising you if you're doing something wrong in your dental routine. They're empathetic and have a growth mindset about learning to take the best care for your teeth as possible. Can't recommend Grace Dental enough! read more

I've been a patient here for a few months and have had a great experience. Everyone is warm, welcoming and very knowledgeable!

I have been a patient at Grace Dental for several years and had previously recommended friends go there. Unfortunately, the dental office has really gone downhill recently. I understand pandemic has made things challenging but that is no excuse for the treatment I received. I am very concerned about the ineptitude of the admin staff. The dentists at Grace Dental are wonderful. Unfortunately, the admin staff are sloppy, disorganized, and unprofessional. They asked me to pay a several hundred dollar bill. I asked to see a print out of the bill and the staff member Cher was very reluctant to give me the bill. She said she had checked it thoroughly. She asked me to pay the balance while I was seated in the patient chair. I thought it was very unusual. Normally I always pay bills at the checkin counter. We went over to the admin counter. The admin staff gave me the bill of a different patient and listed all the treatments that patient had received including the patient's full name, address, and every treatment she received. I am very concerned about the violation and basic disorganization. They asked me to pay the bill of someone else and released a different patient's confidential information. Especially troubling was Cher's assertion that she had checked the bill. I had to repeat myself several times and explain that I wasn't that patient and wanted my bill. The staff member Cher seemed very slow and incompetent. The staff member Cher didn't apologize, didn't explain what she would do to prevent this from happening, and ignored my request that staff get basic HIPAA training on handling patient information privately and confidentially. I would advise potential patients to choose a different dental office. Grace Dental doesn't seem competent in organization, patient files, confidentiality or billing. Also other concerns came out in the appointment. The dentist hadn't seemed to have reviewed my records thoroughly. She didn't know when my last X-rays were. read more

Great dentist, always very thorough when I've been in for regular hygiene or treatment. Modern office and all the staff are grest - makes for a very pleasant experience. read more