I never leave these but he deserves it. My house for the past year has had an issue with flooding in our laundry room. My home warranty company has sent out more than 5 plumbing companies to come out and fix it. After a $9,000 damage from the flooding I was fed up. Insurance or not it was a night mare to have my floor pop up and my walls need demo to do the mold and physical repairs. I called and they sent out grade A plumbing. Randall came out and snaked it to help me figure out if there was a cracked pipe in my slab. He came to the conclusion that the issue was a diss lodged drain pipe for the washer. He not only noticed that but he also told me my hot water heater was missing an expansion tank and the pressure reduced to my home was bad. Those things the previous companies WORKED on actually "forgot" to mention. I'm a carpenter I know what it's like working in the trades. So when you get a trades man that actually says to you "listen this is your home I'd want this done right in mine too". That goes a damn long way. I will recommend Randall and grade A plumbing for all my friends and family from here on out. We just purchased this house and we plan to redo the entire bath room and kitchen. I can honestly say that I now have my go to plumber for the piping for the shower lines and sink lines. Thank you Randall and I hope this company, Grade A Plumbing treats you how you earn it. Again, I know how it is in construction and your a tradesman that earned that respect you're due. You're the man. Honesty goes a damn long way brother. read more

Before Grade A: Couldn't use my garbage disposal. After Grade A: Can't use my garbage disposal, sink, or dishwasher and I have water soaking my floorboards where I can't get to it. My home warranty company sent Grade A out to fix my garbage disposal. They couldn't fix it, so they replaced it with a new one and went on their way (this was on a Friday afternoon). Over the weekend, I found that my kitchen floor was covered with dirty water whenever I used the dishwasher or the sink. I finally traced the flooding back to the disposal and saw that they'd left the discharge outlet unconnected and uncapped. All the water that was supposed to go down the drain just went into the bottom of the cabinet, where some of it spilled out on to the floor and some when down the drainpipe hole in the floor of the cabinet and is now soaking the floorboards underneath.They evidently didn't read the installation manual, which clearly says to either connect the outlet to a pipe/hose or cap it. Duh. I left a voicemail on that Sunday for them to call me. They did not respond. I called them again on Monday and they said that, since it was July 3 they had no one available over their long weekend so I'd have to wait until July 5th! I hope they enjoy their 4th of July vacations - I'll be spending mine washing the dishes in the bathroom sink. read more

Used Grade A for the 3rd time due to what I thought was a leaky pipe. Turned out the noise I heard was pipe expansion and not a leak. The tech, Randy, took so much time searching everything for me and my peace of mind to help ease my anxiety. Since he was here I brought up another issue and he immediately decided he was going to take care of that for me since he was here. To have a technician that really cared about my home and my anxiety levels (we all know plumbing things are scary!), really was an amazing experience. He went above and beyond for me and all with a smile on his face. It's hard to find someone you fully trust and Randy with Grade A is one of these people. Words really can't accurately express how amazing he was and I would recommend him to everyone. I've also had Larry at my home at a different time to replace my hot water heater. He was extremely pleasant, knowledgable and his work was perfect. I would also recommend him back as well, he took great pride in the work he did and took a lot time answering my questions. I also use AHS home warranty and a lot of the reviews I have seen reflect them (the home warranty company) and not the Grade A Plumbing technicians. read more

Grade A Plumbing was assigned to my case through my warranty company after the first company flaked out and didn't show up. Before I was even off the phone with the warranty company, Grade A was calling to set up an appointment to repair my leaking pipe. After explaining the issue, Grade A went the extra mile and worked me in that day. Larry called and said he would arrive in a half hour. He was very helpful (I had a million questions about copper pipes), efficient, and courteous. Later that night, the same pipe started leaking again (not the spot that was repaired) so I called Larry and he told me to call it back into the warranty company and they would try to get back out to me the next day. Ten minutes later, Larry called to say he was on his way to fix it tonight since we had already been without water for over 24 hours. I was very impressed that they would even consider coming back out after 8pm. Larry made the repair and we haven't had any issues since! I definitely recommend Grade A Plumbing! read more

Together with American Home Shield, it was an awful experience. We had a warranty with AHS, and needed a new water heater, that required non-covered expenses. We were stuck with this contractor. These guys are crooks. They charged me $185 for an expansion tank that retails for 1/3 of that, and $195 for "water line modification". How do you charge $195 for some tubing and couplers? On top of that, I paid them over the phone, and when I saw the final bill, there was a $13 Credit Card processing fee! I'd have written a check, or even paid cash to avoid that fee. On top of that, when they removed the water heater, they soiled the laundry room, hallway, and the stairway. I'll need to rent a steam cleaner now. To Top it off, the next time we used the washing machine, we discovered the contractor left the washing machine drain hose out of the drain, and the washing machine drained directly into the laundry room! What a mess, Avoid this contractor, if at all possible. read more

As a homeowner, no one wants to have to call a plumber. However, if you have to Grade A plumbing takes all the anxiety away! I will be a homeowner for 2 years and have needed to call a plumber, not once but twice! Each time I have called Grade A plumbing, the first time especially stood out, they came to the rescue. The first incident, a pipe had burst in my house and we did not know where to start or who to call. Luckily, a close friend referred us to Grade A plumbing. Grade A plumbing was very knowledgeable about insurance claims. They even were able to recommend a restoration company who exceeded our standards. The team took out the old pipe, explained why it burst, and how to prevent it from happening again. The second time was due to a clog that we were afraid would result in major repairs, luckily for us it was fixed by snaking the pipe that led to the street. Very well-trained & personable plumbers! SUPPORT SMALL BUSINESSES LIKE THIS ONE! read more

My kitchen faucet started leaking yesterday. After submitting a service request through American Home Shield at around 9 pm yesterday (of course I paid the copay), Grade A Plumbing was assigned as my contractor. I searched the reviews and the low review score made me worried much and I had expected to have no water in my kitchen until after Christmas. Today it was really a surprise! I got a call at 10:30 am from a nice lady to schedule appointment to fix the faucet. Even to my surprise, the first available time is 11 am - 3 pm today. Of course I took it. The technician came at around 1:20 pm and he found that the pipeline inside the faucet was leaking, so he replaced the faucet and all surrounding pipelines and finished the work at 2:20 pm. Now I have a brand new kitchen faucet well installed, within 24 hours. I highly recommend Grade A Plumbing, based on my own experience. read more

As others have noted, Grade A Plumbing were assigned to our case by our American Home Shield (AHS) warranty. I've had issues in the past with AHS contractors, but not with Grade A. After I opened the issue (hot water heater not working) with AHS, Grade A called promptly to set up my appointment for the following day. Roy arrived a few minutes early, diagnosed and fixed the problem while clearly explaining what he was doing. Hot water has been working great ever since. While here, he also pointed out that the expansion tank attached to the hot water heater needs to be replaced; I have to open a new issue with AHS first, since that wasn't the cause of the lack of hot water. I'll open the new issue shortly, and I hope we get Roy again, he was aces! read more

I read the ratings for this company and thought this would be horrible experience. It was not. The plumber Jorge was allergic to cats and still did an excellent job replacing my water heater and bringing the system up to code. I have a home warranty, so some of the cost was covered. Jorge was very professional, and knowledgeable, and he cleaned up after himself. If I had to say something negative it would be that I asked for forms of payment and was told that I could give a personal check. On the day that I had to make payment, I was told personal checks were not accepted. It was fine, I had cash, but you should know the correct forms of payment as a customer before they come out to provide services. read more

I've used Grade A Plumbing 3x through American Home Shield home warranty service. All visits solved the problem and were handled with professionalism. 2017 Washing machine tub repair--2 plumbers came and fixed it, plus looked into a couple other problems around the house. 2017 Toilet Leak--A plumber came out and replaced the wax seal in the floor. 2018 Leaking bathroom sink--2 plumbers, Luke and Marsailes, came out and replaced the old copper pipe with PBC, explained why it corroded. I'm surprised at the negative reviews. I'm hoping I'm reviewing the right company! I hope I don't have more plumbing issues, but if I do, I don't have a problem using Grade A read more

They are new to North Carolina Eff. 1/2/18 according to Grade A themselves. The owner Adam, told the HW company we were out of code and we were not. Down here in North Carolinas the homes are built to different codes than in Penn. He was not comfortable working on the coded home and then refused because we only have the main shut off valve instead of the showers having a shut off valve. Which is normal for the homes down here. When I went on to our neighborhood facebook 353 other homes replied and stated that is the way their homes are. He is going to to have to get used to it down here if he wants to be in this area..... read more

Grade A plumbing was assigned by my home warranty company to come correct a leak. They went above and beyond to correct the issue and do so the right way. They did not take shortcuts and had a very experienced team member come back to finish the job the right way and ensure we were 100% pleased with the unfortunate situation. I must say, the situation wasn't ideal with regards to having my walls cut open but the way they handled the job , replacing the entire shower valve vs just the pipe was greatly appreciate. I would not hesitate using them again in the future. read more

I was a little nervous after reading reviews but when my door bell rang I was greeted by a friendly guy named Luke. He shook my hand and really took his time identifying my issue with my shower. What I thought was a leak turned out to be a caulking problem that he showed me how to fix so I didn't have to spend 300 dollars. He even went as far as checking my drains and cleaned it out for me and did some preventive maintenance. Just a good guy who wanted to help people. Thanks Luke we will see you again when it's time to replace the wax seals on my toilets. read more

Grade A was dispatched through my home warranty company to deal with an issue with our garbage disposal, which turned out to actually be two different issues - 1 with the garbage disposal and 1 with "gunk" in the pipes. They replaced the garbage disposal with a new one and cleared out the pipes and we can use our kitchen sink again! They arrived within their timeframe, were friendly and professional and I'd definitely use them again - with it without the home warranty.. read more

Grade A was sent to our home by American Home Shield and initially I was very skeptical after seeing how bad their reviews are. But it turned out to be a good experience. Grade A was able to schedule an appointment the next day itself and Tom, who is the person who came to our house was very nice to work with. He is professional and knows exactly what he is doing. He has all the tools at his disposal to clear the clog in our kitchen sink and fix a leaking toilet. read more

A young plumber was sent to my house by an insurance company, bc of my broken water valve. He was cranky and rude. After looking at it he said it was oven tightened, therefore, not covered my insurance. Within the same breath he said "if you want to fix it, it is $550". After my husband asked why $550 he said it is a weekend rate. It was a Friday before 4:00 PM. I will not recommend this Grade A Plumbing to any of my friends or customers in the future. read more

I needed Plumbing work done in my Laundry & Bathroom. I was referred to Grade A Plumbing. Josep;Technician called first to announce he was on his way . Joseph was exceptionally knowledgeable, professional & accommodating. He resolved my plumbing needs. I can definitely tell he loves what he does and gets the job done. I would highly recommend Grade A Plumbing of course (Joseph) to those in need of good quality work to be done. read more

I used grade a pluming today a gentleman named Randy came out for my service which was backed up drains. He was on time and very polite and professional he made me and my wife feel comfortable and confidence that the problem will get resolved. He was very neat and clean. After he fix the issue he gave us tips on how to keep the pipes clear I will be recommended grade a pluming "randy" to friends and family. Thanks for your help read more

Grade A plumbing was efficient and knowledgeable on the plumbing problem in my home. They were the 3rd company that came to my home and the only company that explained what was going on with the requirements to make repairs. Jorge followed up with to make sure there was no issues with water after we had 2 inches of rain to make sure there was not problems with the sump pump. I highly recommend Grade A plumbing HDK read more