BEWARE! this place used DECEPTIVE practices to sell me a brand new truck. They found the truck I was looking for at another ASCHENBACH AUTO owned dealership and brought it to Carlisle GMC. When it was delivered there was massive paint damage, one wheel/rim that was damaged as well as a few other items. The sales manager and the entire team worked together to promise that this would be fixed. I purchased the truck and they sent it to a local body shop to have the truck repainted. They had my truck for several MONTHS. I went to the body shop that was working on my truck and every time I went, my truck was sitting in their parking lot--UNTOUCHED. Yet, the dealership keeps blaming it on the body shop "dragging their feet". Finally, after complaining to the sales manager NUMEROUS times, he decides to pull my truck from that local family owned body shop and send it to FAULKNER collision for an estimate. The manager then calls me and says that it wouldn't be "good for the truck" to get it repainted and that PER his supervisors at ASCHENBACH AUTO GROUP and their "legal counsel" they would like to extend their apologies and offer me a check for $2,000. Keep in mind, I paid $130,000 for this brand new super truck and they want to offer me $2,000? I told the manager that was absolutely insane and that THEY damaged my truck and promised to fix it. I haven't even been able to drive it!! The manager tells me that it's out of his hands and we can't come pick up my truck..as it will be sitting at the dealership. Listen, I wish I would have read all of these NEGATIVE reviews prior to purchasing this truck. This dealership at CARLISLE GMC is an absolute joke. The manager, MIKE KRUPSKI has been my contact at the local end. ASCHENBACH AUTO GROUP is fully aware, and has directed their dealership to offer me a $2,000 check and "DO NOTHING ELSE" because it will cost too much!?! This is an outrageous and disgusting business. I can't believe that a company would do such a thing. read more

Aschenbach Auto Group, @Carlisle Cadillac Buick GMC, Allie Aschenbach, Conrad Robert Aschenbach. you should be ashamed of yourselves! I purchased a brand spanking new truck from your dealership (which I haven't been able to drive because you have had it) because you were supposed to fix it. MONTHS ago I purchased this $130,000 truck...your dealership ripped the wrap off of the trucks tail gate...not to mention the paint damage...you offer to send it to get painted..but the quote was too much...so you call me and tell me to come pick up my truck...and you will just cut me a check for $2000 when your repair estimate was over $9700.00 Are you kidding me!?! read more

Acadia Denali with issues. Keep saying there are no issues but keep fixing things just so that they can charge me! Every time I took it in they said the problem was fixed and it was not fixed. Try talking to Pat the manager to figure out what's going on and you won't get a return call ever! Yeah, I'll call you back! Really Pat, NEVER A CALL BACK! Plus, the intake guy is rude as hell! read more

**Update** 10/26/2016: In my original review I posted over a year ago, I gave this company a 1 star rating. I received a call today from Doug who is no longer a salesman but a manager. I have not yet had the opportunity to speak to him, but was very impressed that he took the time to reach out to me over a year after my bad experience with Graham Motor Company. In his voicemail, Doug expressed that he wished to speak with me about the changes they've made at the dealership so what I went through does not happen to anyone else. This is very impressive of a company to reach out to somebody who had a bad experience and assure them changes have been made. Best of luck to Graham Motor Company. Thank you Doug. read more

I have a similar situation as to Evan J from 6/28/15. I had gone into Graham Motors after checking online prices and they were by far the cheapest around. I went in, did a test drive, and was ready to make an offer on a 2014 Rav4. I was told they do not negotiate, which I can see because they really do have low prices, that's fine, I got down to a price I was comfortable with after my trade in was appraised and I was given a ballpark estimate of the taxes & fees. I mentioned that I would be getting financed through a relative and I needed to talk over the price with them but was willing to put a deposit on the car. They said they do not do deposits. I walked out anyway. I contacted the salesman on Monday via text, something he said was completely fine and common. I did not hear back from him directly--his wife had a baby, he told me that on the Saturday I was there--perfectly understandable. On Wednesday (4 days after I did the test drive) I called the general number and ended up talking with Doug, he gave me the exact amount the check would need written out for and I confirmed with him that I would be in on Monday around 6pm to pick up the Rav4 and sign all the paperwork. On Monday I got to Graham around 5:45pm, when I explained that I was there to pick up the Rav4 they seemed confused as to who I was and why I was there. After about 20 minutes of them trying to find some sort of paperwork they said they had already sold the car. This was my first car buying experience and I'm a super patient person so I rolled with what was happening. The used car General Manager apologized, made a phone call to another dealer and said he would get another Rav4 that matched the one I was suppose to get within a "day or two", and then made a comment about how he wasn't sure why I would be promised a car because their prices are so good they move cars quickly. They got me in a 2015 Ford Escape for the evening and said if I liked it they would work a deal out for me, so I went home. Once I got home I called Jeremy and told him I wasn't a fan of the Escape so I'd still like a Rav4. He said no problem, he would get one for me in a day or two, also if it wasn't an inconvenience could I bring the Escape back. I brought the Escape back the next day over my lunch hour, Jeremy was off but the other sales guys asked if I wanted to test drive any other cars on the lot, I said no thanks Jeremy is bringing another Rav4 and I had to get back to work (in Harrisburg). I called and texted Jeremy Wednesday ("a couple days later" from Monday) to check on the progress. He didn't respond until Thursday mid morning saying "I think I'm a day or two away from your Rav4, I'll keep you updated". Saturday rolled around and I contacted Jeremy and he said the car was suppose to be delivered Friday but it wasn't so he was hoping it would be that day and he would have it ready Monday. Monday came around and I heard nothing from Jeremy or anyone at Graham Motors. I contacted a Toyota dealer in York directly during the limbo time and got a car from them Monday evening. I'm disappointed in how the lack of communication is with Graham Motors, especially when their salesmen text customers. I'd like to note that I was a "cash"(check) paying customer from the beginning but it seems as though Graham Motors has other customers that are more enticing. read more

Fair prices. Salesman that don't pressure you, and the sexiest mechanics ever. One bald one who was outside, smoking, really tickled my fancy. Love you JT. read more

2015 GMC Sierra 1500 SLE. Bought from Al. Was in TX for a bit me back home. Had to get an oil change and a recall on the truck. The New store looks awesome btw. Al was available and walked . Me back to service, git with a fellow veteran and he was looking out for me. I received a loaner vehicle and was advised the basics (no smoking, gas, mileage). Man did I feel ecstatic, the rep put me in a 2016 GMC SLT, leather seats, blinkers on the mirrors, it was like a brand new truck. I'm deff coming back on my next lease. read more

After my clunking noise incident, I took my truck to the place I bought it from and they managed to fix it (they claimed the tightened every nut, bolt, and fastener in the rear end) which somehow fixed it. I was shortly thereafter due for an oil change and I reluctantly dropped my truck off at Graham again since they are much closer than the other place. I received a phone call later that morning saying that when the technician dropped the skip plate there was coolant everywhere and that my water pump was spewing it everywhere. They got the part, had it fixed, and took care of all the paperwork for the extended warranty I had bought from the dealership I bought the truck from. I am now back to being a regular customer at Graham. read more

The Folks at Graham Motors are the Best, Absolutely Top Notch. Not only did they get the part I needed in less than 24 hrs. They had my vehicle done in about 20 mins. I mean What More Can You Ask For??? I know that whenever I call or stop in for service or help, Everyone at Graham Motors treats me like my vehicle is the most important one in the shop. Thank You Very Much, I really Love you Guys!!! read more

Maybe I'm just picky but this dealership needs to review its business. The sales rep I worked with was a joke. Nice guy but all he did was SELL, SELL, SELL. Used all the classic used car sales lines... at times it was actually had not to laugh. Everything I asked I just got lip service, but nothing I asked for was actually provided. Then the fun part came. I was in the middle of speaking with him and he just gets up and walks away. The conversation didn't end, but he apparently decided there was something more important the customer sitting in front of him. He did this three times! The process of buying the car took over 4.5 hours. Two Finance guys and I were the last to leave on a Friday night. I understand people have other obligations but if you're in sales, how are you leaving your customer before the sale is completed? The level of unprofessionalism was truly amazing and I should have walked out on numerous occasions but I knew what I wanted and I'm a very patient person so I stuck around. After telling other people what my experience was like, every person said they would have left. Next, I needed some records a few months after the sale and the sales rep just wanted to get me off the phone as if I was inconveniencing him. I apologize if I made you put in some additional work after the sale... I apologize if people feel this is incorrect based on their experience, but my opinion is, this place is a joke. I would ask people to think twice about purchasing a car from here. If you do, make sure you receive more than the lip service I got when it came to information about the car you want, and the service you will receive after the sale. read more

Our salesman Jerry was so easy to work with. His easy going, but professional, demeanor was so accommodating that I felt like we had been friends a long time. One thing I noticed was how well all the staff worked together. An obvious team environment and as a consumer that speaks volumes of the dealership. The deal I received was outstanding, one that I'm very comfortable with. Great Job!!! read more

I bought a 2010 Gmc Terrain May 2016 within 4 months I had to replace fuel pump and 4 new tires (1,400) which the mechanic said were dry rotted we called Al who sold us the car and said they could fix for half price? Moving on it is September 2017 and I had complete transmission failure 4,000.00 not to mention I could have been killed in the intersection when it happened all in a years time? This is ridiculous. I urge you not to buy a car here without your own mechanic looking it over first. I was so excited to get this car I thought I got a great deal. Jokes on me. read more