I worked for this company as a finance manager and loved working for Mr. Nichols. Then, the…read moremanagers were told to sell to Autonation and we went into a town hall and the other employees were given the sad news. I resigned when the new company took over. Always will have the memories and fun we had while working with this dealership. So many good, lasting friendships were made while here. We all loved working here. and didn't want to stop working for this owner.

The worst experience ever. Finance person is a slimy weasel and will add fees you've said no to…read more Take your business elsewhere. Never do business here they are awful.

DECEPTIVE practices to say the least. They will tell you the out the door price then tack on a…read morecrisp cool $3k and claim they "dealer assisted" with some warranty items and never disclose an amount and tell you it was REQUIRED for the loan. Your 20 yr old kid looks at the sheet on his One day off during the week and notices the amount. So we called to be told "oh no it's wasn't required you can remove those items" uhhhh hello it was already financed and allegedly it was required by the lender. So what's the lie? I still get to know. So take your money anywhere else or bring a lawyer and a lie detector with you to financing.

Under new management and it shows! We didn't have an appointment on Saturday but they helped with…read moreno hesitation. We had a great experience with Jimmy Truong. Jimmy took his time with us. He broke down what some of the tricky car tag lingo meant and had so much patience as we decided on which SUV. We ended with a beautiful Palisade and couldn't be happier. All the staff at the dealership was friendly while we waited for everything and kept offering us whatever they could to make us comfortable. I will definitely keep doing business with Shottenkirk Hyundai. Many thanks to everyone that helped us.

Issue with service. Have 2025 Santa Fe with 17,00 miles…read more Wife had blowout on highway . Carried to Shottenkirk where we have bought two vehicles in last 14 months. Was informed by service manager we would have to pay for new tire((which they did not have in stock). We had already driven car on small spare for approximately 150 miles. Told service manager it exemplified pitiful customer service when repeat customers had to pay for defective tire. General Manager allegedly told service manager to replace at no charge but it did not happen. Also, told them we were bringing in for recall in rear cameras. Nothing was said about parts having to be ordered. This experience ruined it for me with Hyundai and Shottenkirk. I will never purchase another vehicle from this establishment. Absolutely pathetic customer service with don't really care attitude! How they treat customers after the sale speaks volumes about this place!

Service and the body shop is TERRIBLE! Over 3 months to get a bumper for my 2024 Chevy truck…read more They held my truck hostage. Now 1 1/2 weeks for my Equinox for a filter issue no call from the service department. Drive to Weatherford if you need a dealership. Granbury is a waste of time!!

Service department is extremely slow keeping our vehicle for 2 1/2 weeks. I have never heard so…read moremany excuses as to why they couldn't finish the job. Also did not call when the vehicle was promised to inform of that they needed it longer. Also $750 more than the estimate. The name is Jerry Durant Chevrolet at this address.

Huge location! Lots of selections. The GM was super friendly and has great taste in boots…read more Paul's manager (sorry we didn't get your name, thank you for the test drive) was super helpful, great at listening, has solid customer service skills, and is friendly. Mr. Paul Garrett... Customer Service - It would have been nice to be informed that the vehicle was double booked for an appointment, and was being processed to sell to somebody else. We called at 1 PM and made an appointment for 6 PM. The trip was a little over 2 hours one way. As we were pulling up around 5:30 we were texted that the vehicle was sold. Listening Skills - Had you asked us if we were flexible on color, trim, or model you might have been more helpful in focusing on what we were looking for. Integrity - The statement of there is absolutely no 2022 Nissan Kicks SR available, they are only in transit. FYI...https://www.nissanusa.com/shopping-tools/search-inventory is a tool hosted by Nissan that helps find the exact vehicle, where it's located, and if it's either available or in transit.

Bought a brand new Nissan Sentra in 2021 at 31,000k miles ac blower motor goes out. Keep in mind…read morethis is a part that lasts 10-15 years. The vehicles might be nice at first, after a couple of years you'll notice parts starting to "fail" and "break" on brand new vehicles. I cannot recommend staying away from Nissan as whole enough. Not to mention this specific dealership sales reps harassing you. Repeatedly calling you after you buy a vehicle with them to trade it in. 15 times in two weeks. AVOID!!! Response; the vehicle is no longer under warranty. Apparently it is 4 months past. The service department wants to charge 720$ to replace the part. The mechanic down the road only wants half. Since it's no longer under warranty, there is no reason to ever bring it back to Nissan. (Also look at the trust pilot, and angry consumer reviews) this place has gained a reputation for shady practices. Just had my vehicle fixed for 100$ turns out it was a blown fuse. Nissan tried to charge me for a whole ac blower motor. RUN FROM THIS PLACE

Shout out to Peter Arguijo for answering all of my vehicle questions and needs! Go see him for a…read moregreat deal!

I bought my dream car today here! It was an amazing experience with the crew here! They are…read morestraightforward and professionals. Especially my salesman Peter, he is nice and helped me make a good deal! I will definitely recommend to do business with him next time!

We bought a Chevy Trailblazer almost 2 years ago. We have nothing but good to say about the people…read morewe've dealt with or the vehicle we bought.

Had a car not from them,went here to look as some people told us they were good.Found a car we…read moreliked here that we got in November of 2025 one week after getting it the airbag light would come on randomly and turn off stabilitrak and traction control on it.It was a 2013 gold tahoe and had issue after issue I was very very excited for this car until this and until paying $650 for this car a month with insurance and payments combined just to have this many issues.We called and asked if they could fix it as we were told it was as is but wanted to see if we bought the part if they would as they told us they would. Unfortunately this came with being told it could take two days for them to even look at it and we'd have to leave it there and this was our only car and they knew that.When I went there I saw someone waiting and a car in the shop that looked to be like it was getting worked on so not sure why they could be there and we couldn't when we had no choice.Since we got the car it's been issue after issue we were not informed about and it's issues that don't just happen overnight someone that works here knew something no doubt about that.They knew we needed something safe as we had an infant and feel like they took complete advantage.We replaced the body control module for $500 almost $600 with programming,the alternator,battery and still nothing would fix it.They refuse to help,scam you.Sunday evening (5/17/26) we went to start it and it wouldn't even start whatsoever.My husband called and told them to come get it and the first thing that was asked was if they needed a tow truck for it before he even said what issue it had.Save your money and do not go here no matter how good it seems i'm very very disappointed in them and expected better from them with what we were told.Go anywhere they will take and take and put you through so much with a car that supposedly had no issues.Also the payoff amount with what we paid did not add up $573 to be exact that doesn't just go missing randomly.