Chris Pringel was absolutely fantastic! He knew so much over the cars and was so much help. He was…read morevery reasonable and honest and I am very grateful to have had such an easy experience here.

Extremely disappointed. I had a fairly good experience with the sales department. I did a vehicle…read moretrade in on 08/27, and drove home with my new vehicle purchase. On 08/29 I realized that I forgot to check my glovebox compartment for some $350 Rayban Sunglasses and called the dealer to see if they can hold the item for me. I never got a call back, So I drove to dealer on 09/01 and they told me that since it was Labor Day the service department was closed and had no access to the vehicle. Now today 09/03/25, I call again since they never called me back, and claim the detail department throw everything away to take pictures of the car fast to post for sale. I find that extremely hard to believe, and they even listed my car with my plates still attached and my rag on the armrest, they sure are professional. They will steal your items instead of giving you a courtesy call to remind you of anything of value left behind.

Under new management and it shows! We didn't have an appointment on Saturday but they helped with…read moreno hesitation. We had a great experience with Jimmy Truong. Jimmy took his time with us. He broke down what some of the tricky car tag lingo meant and had so much patience as we decided on which SUV. We ended with a beautiful Palisade and couldn't be happier. All the staff at the dealership was friendly while we waited for everything and kept offering us whatever they could to make us comfortable. I will definitely keep doing business with Shottenkirk Hyundai. Many thanks to everyone that helped us.

Issue with service. Have 2025 Santa Fe with 17,00 miles…read more Wife had blowout on highway . Carried to Shottenkirk where we have bought two vehicles in last 14 months. Was informed by service manager we would have to pay for new tire((which they did not have in stock). We had already driven car on small spare for approximately 150 miles. Told service manager it exemplified pitiful customer service when repeat customers had to pay for defective tire. General Manager allegedly told service manager to replace at no charge but it did not happen. Also, told them we were bringing in for recall in rear cameras. Nothing was said about parts having to be ordered. This experience ruined it for me with Hyundai and Shottenkirk. I will never purchase another vehicle from this establishment. Absolutely pathetic customer service with don't really care attitude! How they treat customers after the sale speaks volumes about this place!

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

Mary and Jordan did an excellent job. A salute to your mechanics for identifying the issues the…read moreother center just kept messing up. And also a thanks to the manager in the service/parts department. The only negative was that I had to wait five hours, and the waiting area was awful and boring.

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

My fianće bought me a Bronco on Saturday and Saul was our salesman, he made it very smooth and…read morewelcoming. He talked up the Bronco which got me even more excited about purchasing it. He wasn't pressuring us like other salesman I've been too at other locations. I'm loving my Bronco so much thanks again Saul!

We think Hyundai makes good cars, but have never been happy with the service we receive from the…read moreservice center. Most recently, Michael was rude and disrespectful. Maybe he was having a bad day, but it seems he needs to kearn what "customer service" means.

Robert Gray, a service advisor at Huffines Hyundai McKinney, did an absolutely outstanding job…read moreadvising my wife and I on our recent service visit! He listened carefully to our concerns, and he advised options we could take without pressuring us or trying to up-sell us. Of all the auto repair service advisors I have encountered, Robert is clearly the best! Consider us satisfied customers, and we will absolutely be taking our car to Huffines Hyundai McKinney for our future service needs.

Want to buy a car? Hoping for customer service? Look elsewhere…read more Try getting past their ai which poses as a fake employee ("Allison Irwin") and hope you will be contacted. Good luck with it. Bottom line - You can choose: Are they - incompetent ai users - getting so much business they do need you - disorganized - devoid of the most basic level of customer care. Listen - If they can't take care of buyers, good luck with service.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

I had a very disappointing experience with Waco Hyundai…read more I purchased what was presented to me as a brand-new Hyundai Ioniq 9, only to later find out the vehicle already had around 200 miles on it. That alone was concerning, but things got worse from there. On the very day delivery was supposed to happen, the dealership claimed they needed to clean the car and suddenly reported a sensor issue. Because of this, they withheld delivery at the last minute. Since then, I've been given multiple changing timelines for when the car would be ready. Each time, the reason has been that parts are unavailable. As of now, the car is still sitting at the dealership with no clear resolution or reliable delivery date. Communication has been inconsistent, and expectations have not been managed properly. Overall, this experience has felt misleading and frustrating. Selling a car as new with significant mileage, followed by repeated delays and vague explanations, is not acceptable. I would strongly advise others to double-check vehicle condition and get firm commitments in writing before purchasing from this dealership.I

I've never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the…read morelast 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all--they don't fix things. I've had to return multiple times because they forgot to hook something up after a repair. It's a circus. The service manager looked me in the eye and said, "I don't need to know! We're great! Thanks!" -- pounding the counter and storming off -- when I calmly brought up years of unresolved issues. All recorded, by the way. I'm easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn't wish this experience on anyone, and I wouldn't trust Hyundai--or Hyundai Waco--if you need a reliable vehicle or want to be treated like a human being who depends on one.