Usually, once I buy a car from a dealer that is the last time they ever see it. However, Jerry's…read morehas become a surprisingly wonderful exception to this rule. I never have an issue getting an appointment that works with my schedule, the price is always fair, the team is a delight to work with (always friendly), and (if the maintenance is going to take several hours) I've been able to utilize a no charge loaner vehicle. Jerry's really does show they appreciate your business and are well worth the 30 minute drive.

The WORST consumer experience of my life! We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and…read morewe LOVED the car. The ICCU unit failed and the vehicle could not be driven. It was towed to to Jerry's Hyundai on May 19, 2025. It took them several days to determine what the problem was, then then I was told that they didn't know how to fix it and had to wait for the national repair problem center (or something to that effect) to get back to them. They finally figured out what was wrong with it the car and how to go about fixing it. At this time I was working with "Kim" at Hyundai National Consumer Affairs, and while she was very nice and sympathetic, she was not able to get the dealership to contact either me or her. Kim seemed to gather information from me to put together with information she was getting from the dealership but had no ability to actually help in any way. (BTW, the service advisor, Bobby Lewis, almost never answered his phone and the only way I could find out what was going on with my car was to visit him in person at the dealership). OK - NOW it's June 1 and get a call from Bobby Lewis telling my that the part had come in BUT the hail storm the night before did a lot of damage and that I should contact MY insurance company. It seems that your dealership only has insurance for their own cars, NOT their customers' cars. So.. I'm out the 500 dollar deductible for my own insurance. A few days later, I was also told by Kim that the dealership ordered the wrong part and it was not compatible with the car. After not getting any response from Bobby Lewis about when the new ICCU part would arrive, I went to complain to the General Manager, Doyle Maynard, of the dealership, he said that my wife and I were lying - I told him that "Kim" at the National Consumer Affairs told me that the first part was the wrong part, Doyle said that she didn't know what she was talking about and that they DIDN'T order the wrong part, and that Bobby called us on several occasions. His quote was "I saw the call sheets on the account." I asked him to see those call sheets and he said NO. - By the way, I have a recording of part of the conversation between myself and Doyle Maynard where he argued with me about who was telling the truth. This conversation was not pleasant and Doyle was very aggressive and tried his best to intimidate me and my wife. And I'm pretty sure that all the calls between myself and Kim from the HNCA department were recorded and could be reviewed. FAST FORWARD (actually SLOW forward) and my car was able to drive on July 11 (May19 to June 11) with $18,000 of hail damage. I took it to Jerry's Collision and finally got the car back on October 1, 2025. I must say that the people I worked with at the Collision Center were very nice and responsive, BUT they also made several mistakes that increased the time for the repair. Geico said "20 days" for the repair, Donnie Kern told me they were busy and said it would be more like "30 days". It ended up being 10 weeks! Josh Mayfield was very nice, and due to an error by one of the technicians, a critical part was thrown away and they had to find and order a new part which was going to delay the repair even more. Josh offered to pay our rental car fee from the time the discarded part issue was discovered until we got our car back. This was very nice of him to make this offer and he was always a gentleman and very responsive. Not at all the horrible experience we had at the service department with Bobby Lewis and Doyle Maynard! I'd say that the work that the Collision Center did was very good, but not quite excellent. I can still see some very minor non-smoothness where some of the dents were repaired, and the paint job on the new hood was not great. All in all, it was a truly horrible experience with Jerry's Hyundai and I will NOT be taking my car back to Jerry's Hyundai again, ever!

Crazy experience with the Hiley service department. Before even coming in, I called to confirm they…read morewere open because I didn't want to drive all the way there in snow and ice if they couldn't take my car. I was told they were open, so I made the trip. When I arrived, the hill leading down to the service bay was completely iced over and extremely unsafe. I told them I did not feel comfortable driving my vehicle down because of the conditions. Instead of taking that seriously or offering a safe alternative, I was still expected to get the car to the bay. It was so dangerous that I literally had to slide down the hill on my backside just to hand them the key, then climb back up using tiny rocks for traction. That alone should tell you how unsafe it was. No one seemed concerned, and there was no sense of urgency about the situation. After all of that, I was told they'd "get to it whenever the ice melts." So I drove there in hazardous conditions after confirming they were open, risked my safety just to check the car in, and then got brushed off. Customer safety should be the bare minimum. The lack of professionalism, planning, and concern here was honestly shocking.

Extremely disappointed. I had a fairly good experience with the sales department. I did a vehicle…read moretrade in on 08/27, and drove home with my new vehicle purchase. On 08/29 I realized that I forgot to check my glovebox compartment for some $350 Rayban Sunglasses and called the dealer to see if they can hold the item for me. I never got a call back, So I drove to dealer on 09/01 and they told me that since it was Labor Day the service department was closed and had no access to the vehicle. Now today 09/03/25, I call again since they never called me back, and claim the detail department throw everything away to take pictures of the car fast to post for sale. I find that extremely hard to believe, and they even listed my car with my plates still attached and my rag on the armrest, they sure are professional. They will steal your items instead of giving you a courtesy call to remind you of anything of value left behind.

Bought my 2019 Toyota Tundra TRD Pro from Shottenkirk Hyundai, the Management made it easy and…read moresimple. The new General Manager Josh Snider has changed the way the dealership does business and he shows total transparency. The management is really making an effort to earn business and treat customer the right way.

Issue with service. Have 2025 Santa Fe with 17,00 miles…read more Wife had blowout on highway . Carried to Shottenkirk where we have bought two vehicles in last 14 months. Was informed by service manager we would have to pay for new tire((which they did not have in stock). We had already driven car on small spare for approximately 150 miles. Told service manager it exemplified pitiful customer service when repeat customers had to pay for defective tire. General Manager allegedly told service manager to replace at no charge but it did not happen. Also, told them we were bringing in for recall in rear cameras. Nothing was said about parts having to be ordered. This experience ruined it for me with Hyundai and Shottenkirk. I will never purchase another vehicle from this establishment. Absolutely pathetic customer service with don't really care attitude! How they treat customers after the sale speaks volumes about this place!

I purchased a used Mercedes from Hiley a few days ago and was very satisfied with the company and…read moreemployees. Antonio Jiminez was very helpful and friendly. He will make a great salesman.

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

Truly Life-Changing!…read more I am beyond grateful for the experience I had, and I want to personally thank Torian for making this happen for me and my daughters. On March 6th, I was blessed with a 2022 Ford Edge, and this moment meant so much more than just getting a car. It was a major step forward--coming from driving an old 2004 truck to now sitting in something clean, classy, and reliable. This wasn't just a purchase, this was the start of building my credit and setting a new tone for my life. Torian was already outside in the parking lot when I arrived, ready to help anyone without hesitation. From the very beginning, she was direct, honest, attentive, and genuinely invested in helping me. She worked tirelessly and exhausted every option possible to make sure I didn't leave without something that worked for me and my family. Torian, you are truly appreciated more than words can express. Your patience, dedication, and determination made this whole experience unforgettable for us. Her service was 5-star across the board, and the entire team matched that same energy. Everyone worked together, creating a welcoming, respectful, and encouraging environment. As a new customer, I felt supported every step of the way. I highly recommend this location to anyone looking to get into a vehicle. It truly doesn't hurt to stop by and try you never know what doors may open for you. There are so many great options and beautiful vehicles on the lot to choose from. Thank you again, Torian, and the entire team, for helping me take this next step for me and my daughters. We are forever grateful!

I scheduled an appointment to see a car that I found on their website. Upon arrival, the salesman…read moreimmediately asked for my license and wanted to know if I had a trade. He asked about financing, and I said that I didn't need financing, but I wanted to see the car first to decide whether I was interested enough to take the test drive. He said this was standard procedure. I gave him my license and asked to see the car. I also gave him the keys to my car for appraisal. He said he had to make a copy of my license and get the car. I waited 10+ minutes for him to copy the license. When he returned, he said that he had to go bring the car around. So, this annoyed me right off. He knew I was coming, but the car had not been brought around, and it took 10 minutes to copy a license. After another 5-10 minutes of waiting, he returned with the car. It was dirty. He said that of course, if I buy it, they will clean it up. He also said that there was only one key, but he would find out if the existing warranty would cover a replacement key. WHAT? I drove the car and I actually liked it. BUT when we returned to the showroom, he went to the back to "run the numbers." They also appraised my trade, which is in excellent condition with very low miles. I had already run numbers on my car, so I know what it's worth on multiple platforms and in all conditions. I waited another 20+ minutes. He came out with the finance guy who put a sheet of paper in front of me and said, "sign here" and he would go over the numbers. I said, No. I'm not signing anything. They lowballed me by $8,000 what I've researched my car is worth. I understand the dealer's need to make a profit, but that offer was laughable. I said that I was unhappy with the "numbers," thanked them for their time and stood to leave. I asked for my keys, which they hadn't returned to me. Finance guy kept talking. At that time, my son, retired Navy, asked the finance guy for my keys. The finance guy kept talking. My son said that the conversation was over. It felt like we were being held hostage. We were at their mercy, forced to hear their spiel because they had my keys. My son demanded the keys for a third time. Finally, the finance guy stood, told the salesman to get my keys, and walked away. We waited another 5 minutes for my keys and left. I told the finance guy that I am a 67 year old woman, and this was not my first car purchase. I was disappointed in the lack of courtesy and professionalism. Perhaps they need more training, because they didn't know how to treat a customer with respect and simple kindness as opposed to fake smiles and obvious games. They were my first stop, but I've found the car I'm interested in at a couple of other dealerships. I'll be visiting them this week. The good thing is that I don't need a new car. I simply wanted to downsize. I'm not in a hurry and will wait on the right deal.

This was hands down the best car purchasing experience I have ever had…read more I mean: I drove all the way from Houston to buy my car from this location so that I could specifically work with Mo Ibrahim and Bashar Nemri. These are two of the greatest salesmen I have ever met. They were no pressure, total service, wanting to ensure the deal was good for all of us, and it was. I LOVE, LOVE, LOVE my new Hyundai Kona and part of that is the emotional experience of actually trusting my salesmen. Thanks so much, and we will be back as well as anyone I can tell!!

I purchased a 2022 f150 from them when I was in desperate need. Barely a week later it's in the…read moreshop because the motor is leaking oil (how does this happen if they really do a pre inspection of every vehicle sold), get it back two weeks later and now it has another transmission issue, loss of power and service engine light, as well as a malfununction notification on the ford app. They tell me they can't replicate the issue, but it has to be driven to be replicated and they haven't driven it other than to take it to the transmission shop and back the next day, and I can verify because I tracked the mileage. The first time I got a loaner vehicle the second time they say they no longer offer them. All that it was literally less than a week between the two issues that they no longer offer a loaner vehicle vehicles. I talked with them about possible switching vehicles and they stated that due to my credit, it would be a little harder to find another vehicle that fit the financing needs. I understand this, knowing my credit is not good, so I talk to the finance department, I tell him that if they can fix the truck, then just return my money and I'll go somewhere else. He agrees, but tells me it will take a couple of days to get the check. It's now been several days, no money, no phone call, no call back when I call them. I am at home waiting, because I need the money to get another vehicle for work. Until I have it I can not work, so they've put me in a terrible position, and really don't care. I'm out thousands of dollars in lost wages at this point, and there's not a thing I can do about it. I can't believe how bad of an experience it has been to deal with autonation. I never could have dreamed it would be this bad. Nobody calls you back, and their corporate office doesn't care as well. I contacted them, took a week to get back to me, just to let me know they would look into it. GIVE ME MY MONEY!

I took my car in because I thought it was getting louder than it had been previously, not a lot…read morelouder, just a bit more noise. The technician drove my car multiple times and found nothing wrong with it so I went to pick it up. They did not even charge me! I couldn't believe it. I am a single woman and hate taking any vehicle to a shop because most of the time, they will try to tell me something is wrong that isn't. Actually, a few months earlier I took the car in for significant road noise. When I took it to Destin Auto Care in a nearby town and they gave me an estimate for thousands of dollars to replace my suspension and a number of other things. Since I have had this happen before, I took it to another place - Huffine's. The first time I ever walked in the door, a single woman with little knowledge of mechanics, and out of state plates because I had just moved. While the other shop thought they would fleece me easily, Huffines correctly diagnosed the issue, which was the need for an alignment and new tires due to uneven wear. It was good as new. The experience was so great that I waited on the list for a loaner and did not want to go anywhere else. So glad I didn't! I brought it in that second time and they were honest with me again. Whether you need a new car or a repair I wouldn't go anywhere else. They're honest, fair, and completely transparent.

This is the fourth car we have purchased from Hyundai McKinney. Our Sales representative, Daniel,…read morehas always taken care of us. We will continue to return to Huffines McKinney. Next up, we plan to purchase a Santa Fe.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

I had a very disappointing experience with Waco Hyundai…read more I purchased what was presented to me as a brand-new Hyundai Ioniq 9, only to later find out the vehicle already had around 200 miles on it. That alone was concerning, but things got worse from there. On the very day delivery was supposed to happen, the dealership claimed they needed to clean the car and suddenly reported a sensor issue. Because of this, they withheld delivery at the last minute. Since then, I've been given multiple changing timelines for when the car would be ready. Each time, the reason has been that parts are unavailable. As of now, the car is still sitting at the dealership with no clear resolution or reliable delivery date. Communication has been inconsistent, and expectations have not been managed properly. Overall, this experience has felt misleading and frustrating. Selling a car as new with significant mileage, followed by repeated delays and vague explanations, is not acceptable. I would strongly advise others to double-check vehicle condition and get firm commitments in writing before purchasing from this dealership.I

I've never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the…read morelast 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all--they don't fix things. I've had to return multiple times because they forgot to hook something up after a repair. It's a circus. The service manager looked me in the eye and said, "I don't need to know! We're great! Thanks!" -- pounding the counter and storming off -- when I calmly brought up years of unresolved issues. All recorded, by the way. I'm easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn't wish this experience on anyone, and I wouldn't trust Hyundai--or Hyundai Waco--if you need a reliable vehicle or want to be treated like a human being who depends on one.

Our car's sunroof randomly shattered in our garage while off and parked. A quick search explained…read morethat this is a known defect and the company extended the warranty by 5 years because of it. The service person on the phone was extremely clueless and unhelpful. When we took in our car for the warranty claim, they explained we were just out of the coverage period and could not help. I contacted corporate for a good will extension and they were very willing to help. HOWEVER, this dealership not only lied to corporate claiming this was cause by impact despite photo evidence, but they were completely unresponsive. I am going to report them to the BBB!!!! Very shady business. TAKE YOUR BUSINESS ELSEWHERE, they only care about lining their pockets.

Got a 2022 Volkswagen Atlas from this place. After a week the car battery died. I called the sales…read moreguy Max who sold me the car and seemed to be a reasonable person and explained about the battery died and asked what about the 125 points inspection which they claimed at the time of the sale . He said he will call me back right away BUT he never called back. Stay away from this dealership . Went to Volkswagen dealership and paid $580 for battery replacement. For Now battery died. God knows what else is coming my way