Grand Ave Sofas and Mattresses is the kind of family-owned business you actually want to support. From the moment you walk in, you can feel that it's not some big corporate chain -- it's people who care about their customers and take pride in what they do. They were welcoming, patient, and really took the time to help find the right fit without any pressure. You can tell they value relationships over just making a sale. The quality of the furniture is solid, the prices are fair, and the whole experience felt honest and straightforward. Delivery was smooth and professional too. It's always good to see a local, family-run spot doing things the right way. Highly recommend supporting them. read more

Grand Ave Sofas and Mattresses - Show room - Furniture Stores Near Me - Santa Ana, California

Updated 06-26-2026: 1 month later... I still don't have what I ordered. I'm continuing to pursue with my credit card company to get a refund. I have gotten no response from the company. 1 star based on my experience so far. I ordered a custom sofa from Grand Ave Sofas & Mattresses / CoolSofa, on March 22, 2026. My proposal, order, and receipt state a 2-3 week lead time. The price and delivery time were exactly what I was looking for. As of May 15 2026, nearly 8 weeks later, I still have not received my sofa. I have followed up multiple times and have repeatedly been told it would be ready the next day, the next week, or that they were still waiting on, fabric,, inserts, cushions, or stitching. I also physically drove back to the store to get an update after repeated phone calls went unanswered. At the store, an employee told me their phone lines were down and they couldn't take calls on the company line. He gave me his cell phone number to contact him for updates. After several weeks of delays via text messages and repeated calls to check if the company line was working again, I physically drove to the store again. Upon arriving during normal business hours, I see employees in the store(including one who went out and back in the front door), but the door was locked and a sign was posted saying "Sorry we are closed today", and that they will be "back to normal hours" tomorrow. The sign listed a cell phone number to send text messages for status updates. No response to my text message, not even an acknowledgement of receipt. I understand delays can happen, especially with custom furniture, but the lack of a clear completion date after repeated follow-ups is not acceptable for a pre-paid order. I will update this review if the business completes the order or issues a refund. read more

This business wasted 6 weeks of our time. What's unfortunate is that our experience didn't start this way. When we first walked into the store, Ryan was outstanding--he helped with everything, made the process easy, and closed the sale. We left happy and excited, looking forward to our new chairs. After a few weeks of no communication, everything went downhill. Paid $550 in full on March 16 for two lounge chairs with a promised 4-6 week delivery. That deadline passed, and what followed was a cycle of delays, no communication, and broken promises. Initially told the chairs would be ready April 16-22. When called to confirm, that changed to April 24 or 25. On the 24th, delivery was then promised for Tuesday the 28th between 3-6 PM, with a $100 credit for the delay. Husband even went into the store and was given the same promise. On April 28, called at 11 AM to confirm--no answer after three attempts. Eventually, an employee called from a personal phone (while off work) to say their machine broke and they could not deliver. The owner never contacted directly. Gave two options: deliver within 24 hours or issue a full refund. Instead, attempt was made to push delivery to May 6 -- completely unacceptable. Unable to produce the chairs, so a refund was requested. After providing Zelle information, the refund was issued a couple of hours later. Glad to be refunded, but this was a complete waste of time. This experience showed a complete lack of professionalism, accountability, and respect for customers' time and money. Constant delays, changing stories, and indirect communication felt deceptive. If choosing to do business here, do not pay in full upfront and do not expect delivery timelines to be honored. read more

Extremely Unprofessional - Avoid This Business I strongly advise everyone to stay away from this company. I purchased a couch over three months ago and was repeatedly promised delivery "next week." Every time I followed up, they postponed it again and eventually stopped responding altogether. After months of excuses and silence, they finally agreed to issue a refund, but only after I made it clear that legal action would follow. I paid through Zelle as they requested -- a personal transfer method with no buyer protection -- which now seems to have been a tactic to avoid accountability. Their lack of professionalism, communication, and integrity has caused me financial loss, stress, and physical discomfort. No customer deserves to be treated this way. I am proceeding with formal complaints to the Costa Mesa Police Department, the Orange County District Attorney's Consumer Protection Unit, and the California Department of Consumer Affairs. Save yourself the frustration -- do not trust or do business with them. read more

So far, my experience has been very disappointing. I ordered a couch on 4/15/26 and paid a 50% deposit after being promised delivery by 5/5/26. Since then, communication with Alex and Adam (the owner) has been extremely difficult, with repeated excuses about phones not working, inconsistent updates on production status, and conflicting information about whether the fabric had even arrived. After multiple delays and four separate visits to the store just to get updates, I eventually contacted the fabric vendor directly to try to verify the situation myself. I have now been promised delivery on 5/22/26 or 5/23/26. At this point, this review is based on the service and communication experience only. I will update it once I either receive the couch or receive a refund. read more

Amazing experience at Grand Ave Sofa and Mattresses! Our new mattress for our son is incredibly comfortable and the custom couch turned out even better than expected. Excellent quality, great service, and smooth delivery. Highly recommend! read more

I arrived with my sister on a Friday looking for a new sectional for her place in Huntington Beach. We were greeted by friendly staff members. Adam was able to work with us and have her new sectional chosen from the showroom floor delivered that coming Monday. It was a simple and quick process. She is IN LOVE with her new couch sectional. She says her purpose for it is to be able to lounge after a long day working in the medical field and comfortable but sturdy enough for guests to sleepover without needing to bring out the inflatable mattresses. Thank you Grand Ave Sofas and Mattresses! read more

Grand Ave Sofas and Mattresses - Purchased sectional couch - Furniture Stores Near Me - Santa Ana, California

I have purchased 3 custom sofas over the years and they have been perfect! Great quality, great price and fast service! They answered all my questions and help me choose my materials based on my needs! I have sent my family and friends to them and they have all been satisfied with their sofas too! I definitely recommend Grand Ave Sofas! You will not be disappointed! read more

I had an excellent experience at Grand Ave Sofas and Mattresses. From the moment I walked in, the service was outstanding, especially from Adam, who was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand exactly what I was looking for and never made me feel rushed or pressured. What really sets this place apart is the huge range of custom sofa options. You can customize almost everything -- size, configuration, fabric, color, cushion firmness, arm styles, and more. Whether you need something compact for an apartment or a large sectional for a family room, they truly build sofas to fit your space and style. Adam walked me through all the choices and made the customization process easy and enjoyable. The quality, pricing, and customer service were all top-notch. If you're looking for a custom sofa and want to work with someone who actually cares about getting it right, ask for Adam. I highly recommend Grand Ave Sofas and Mattresses and will definitely be back for future furniture needs. read more

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I've been buying furniture from Grand Ave Sofas in Santa Ana for years, and they never disappoint. The quality is excellent--solid, well-built pieces that actually last. Customer service is always top-tier: knowledgeable, helpful, and never pushy. You can tell they genuinely care about their customers and their craftsmanship. If you're looking for great furniture and a smooth buying experience, this is the place. My favorite spot for read more