Excellent customer service!! They are willing to go above and beyond to ensure that the customer is always completely satisfied

We highly recommend Furniture City. We have bought high quality furniture here the past several years including a futon, bean bag and dressers. I was able to customize each item as there are several stains to choose from as well as fabric choices. The owner Jose is extremely helpful, kind and customer services oriented. I am so happy to support this small local business! read more

Great service happy to support local business offers quality products went to big store big mistake should have started here first!

If you are looking for a futon, bean bag, or kids bed, including bunks, stop here. On my visit, I was greeted by Jose. I told him what I was looking for and even though he didn't have it in stock, he was catalogs of items I was looking for. His price is very competitive to online retailers. He even worked out a deal to which I couldn't say no to. I am very satisfied with every aspect of my purchase, including delivery and setup. I highly recommend this family owned business, you won't regret it. read more

Came in to look at a specific couch and was greeted by Jose with no pressure and all answers. New some info on the couch and worked with me on speedy delivery that worked with my schedule. I would highly recommend checking out Furniture City next time you are in need of a specific piece of furniture. I'll definitely be coming back next time I'm looking for a new couch. Thanks again Jose! read more

Excellent service and prices at this store. Jose was extremely professional & helpful. The gentleman (I don't remember his name) who delivered the box foundation to my home was also very professional. read more

I went to two stores in person for my hunt for a futon, in addition to online searching. Basically I stopped at Futon World first...I thought the store felt kind of barren and weird energy for whatever reason. They didn't have any futons that looked like couches, so i kept searching. I came next to Futon Factory and the guy Jose that works there is so knowledgeable and helpful. I told him I wanted to spend about $300 and I wanted a really small unit. He showed me the futon I ended up buying. I spent about $150 more than I wanted to but i feel like this bed will probably last longer, and be a better quality than a couch futon. I also like that I'll be able to change out the mattresses if it gets old. I laid on the mattress and it really feels like it will be comfortable like a real bed. Delivery and set up of the futon is only $40...which I think is a steal. I was out the door for $450 installation and delivery included. read more

Went in looking for an adult sized folding foam chair the converts to a bed. Only saw kid sized ones but I did see a folding foam bed. Jose asked that I take a look at something that he had just got it, it was the PERFECT item that I wanted, a folding foam chair that converts to a twin bed. Very comfortable and versatile, not only providing extra seating (for 2) but also a comfortable bed. Thank you Jose for providing exactly what I needed but also great customer service. I am very happy with my purchase...if I were you I would also show one of those chairs in the window! Thank you, Nancy read more

We purchased our 1st futon! Jose provided us with knowledge and excellent customer service. Thank you Futon Factory! We will be back again! read more

Well I can raise my review up balls in your court. But this placed ripped me off. Made me feel special by stating that if I paid cash I could get it cheaper. So I did one day later I'm @&#@ing pissed clean beans for 3+ hours. It broke my vacuum too I had to finish by hand. Dont buy vinyl or at least test the sh@# of your bag before leaving. read more

Furniture City - DO NOT COME HERE - Furniture Stores Near Me - Orange, California

Loved the costumer service and the variety of futons, and home furniture. Jose was extraordinary find the best futon for my needs. Selected my item and I'm able to enjoy it very next day. read more

Went there this morning, walked around for twenty minutes, called out but no came to help me. Guess they don't need to bother helping customers or make any sales. Business must be very good for them to alienate customers read more

I was in need of futon to add to my daughters playroom where guests can sleep comfy. I came across this place based on fellow Yelper's reviews. Jose the sales man was great in answering our questions and even recommended we go with a cheaper mattress based on our needs. I felt we got an honest deal however the mark-up on furniture can be astronomical so It's hard to tell. If you are in need of a futon, be sure to holla are Jose!! Tip: Street Parking only and most of the furniture needs to be shipped from the warehouse so don't expect to walk out of there with your new furniture on the same day. I wen in yesterday (Saturday) and Jose said he'll call me when it's ready for pick-up. I'm not sure if things are any different if you have them deliver and set-up for you. read more

Purchased an awesome Mickey Mouse bean bag for my son, He loved it!!! This place is awesome I wanted to come out with more stuff they have bunk beds for kids, mattress, HUGE Bean Bags for Adults, little sofas for kids and of course the smaller bean bags!!! It's worth the drive to check it out. read more

Furniture City - Mickey Mouse Bean Bag for kids! :D - Furniture Stores Near Me - Orange, California

The selection of futons and futon frames at this store is pretty good. The owners son helped my wife and I. He was very knowledgeable. When we had made a decision of what futon and frame we wanted to purchase his father took over (Jose I think). Our in-store experience was a good one. Delivery was insisted and we (regretfully) resigned to have the purchase delivered. The delivery location was Corona and the owner said he would deliver the futon and frame (and set it up) on Tuesday before the store opened (10 AM). This worked out great for us and for him too because of the morning traffic; he wanted to be back in Orange to open the store as close to 10 as possible. Tuesday came and I waited, and waited, and waited. I called the store number (only number I had) at 0719, 0825, 0916, and again at 1019 (at which time I was running late). I gat a call back at 1021 and the owner said he was getting ready to load the futon and frame into the truck. WHAT! This is where the experience turned for the worse. I was already late and not willing to wait any longer. With SO Cal traffic, my order wouldn't be delivered, at minimum, until noon; NOON! I told the owner I wanted to cancel my order and asked that he put my money (over $1500.00) back on my credit card and he began to yell and argue with me in a tone that was not appreciated. He said he wouldn't credit my account and I would need to dispute the charge with my credit card company. So I did, he lost but then on the last day he had to appeal his losing, he did. So I provided phone records and a copy of our receipt that stated morning delivery and he lost a again; I'm glad that he hand wrote 'morning delivery" on the receipt. I gave two stars because the initial in-store experience was ok. If the owner hadn't been such a jerk and refunded our money, or better yet, delivered our purchase when promised, I would be giving this company a five star rating. As it stands I say "enter at your own risk" at this store. read more

Furniture city and Futons, amazing store to buy from! This store has awesome mattresses and frames you can mix match to whatever your preference is. Great quality and great prices. They also specialize in bean bags. If your also looking for bean bags ask the awesome sales guys that work there. Great experience at Furniture City and Futon. Check out this store amazing customer service, prices and the sales guys are awesome!! read more

A few years ago we came to Futon Factory for a medium Pink 3 princess beanbag. They didn't have one. they made a special order and it was done in a week. My grand daughter loves it. Now it was time to get one for my Grandson. We had a custom made Angels on top Dodgers on one side and KC Chiefs on the other side. It took a week. We picked it up and was so surprised how it looks. This company is awesome. In another year i will need another one and i will keep going back. AAAAA+++++ Thank you for a job well done. read more

Jose is the man! He drives a good bargain and knows his business. He offered great advice as we were considering a large purchase of bean bags, a new mattress and bed. We saved a great deal of money over the competitors and got much better quality and service. read more

Great place for futons!! Great customer service ! Awesome we didn't have to look any where else!! Thanks Jose for all your help!!

Purchased 2 Futon Frames, one with a matress one without as the matress on one of the futons we are replacing is in good shape. Paid for them to deliver and assemble. Price paid was fair, and Jose was helpful in picking out the units we wanted. Only issue was the matress that was delivered was incorrect for the futon we purchased, so now I have to pick the correct one on my way home from work. read more

Came here to buy a futon and was pleasantly surprised to find a ton of options as far as frames, mattresses/pads and covers go. Jose was great, super friendly and knowledgeable, clearly they have been doing this a while (40 something years I think he said). Ended up buying everything from him and couldn't be happier. read more

Yay! We are really happy with our purchase of futon & cal king mattress pillow top. Thank you Jose for giving us a great deal. We slept great last night. Both mattress & futon feels amazing. Your delivery person where such a great help setting up our futon on hot day, they did a great job. Thank you for also staying after hours for us. I will definitely recommend you to all my friends & family. I thank God for business like yours that goes far & beyond expectations & of course great deal. May The Lord hand & blessing be with your business & family. read more

Friendly service and a TON of bean bags. We had been all over trying to find one for my son and they are not sold anywhere. So after one of our Disneyland trips we headed here. This place has different kinds from large to small and different materials. If you want a good quality bean bag make the trip and shop here! read more

If you are looking for a quality futon in Orange County, this is the place to go. Wide selection to fit every budget. Julio is knowledgeable, helpful, and gave us his rock bottom price. read more

We love bean bags!!! My family and I got a wild hair to buy a bean bag for convenient seating when we have extra guests over. Man have bean bags really come a long way! Futon factory had many different sizes, styles... They even put memory foam in their bags! The friendly staff helped us find the perfect one, and now we are reminiscing the days of bean bags in our new and improved comfy one! Affordable and fun! Thanks Futon Factory! read more

The Futon Factory gave me a good price and great service. Jose was extremely knowledgeable and helpful in picking a futon, and his colleague who delivered and assembled the futon was quick and efficient. Jose didn't fool around about price. He gave me his best price, that checked out based on my own research, right away. Because of the great service and reasonable price for a quality product, I rate the Futon Factory and Jose as first rate! read more

Wasn't sure what I wanted to purchase, but after speaking with Julio about my needs and my price point, Julio was able to get me exactly what I wanted!! Great service, and very helpful. The ONLY place to consider buying a futon. Now I'm afraid my guests won't leave after sleeping on my new purchase :) read more

Went here to get a futon was greeted by Julio who was great and helped us find just the right set for our dear friend. Great choices and honest salesman, highly recommend this place!!!' read more

Shop here!! If you want great and knowledgeable service, great selection and very reasonable pricing for quality product SHOP HERE! We've been looking for a full sized and attractive futon for our guest room and found it here. I had been looking online but kept coming back and finally went in today and got exactly what I had envisioned. Seriously, you won't find this kind of quality and service on Amazon. read more

If you need to buy a futon, futon mattress, futon cover, or beanbag chair, this is definitely the place to go in Orange County. I went to this one and the one on Dyer, and this one is by far the BEST. The selection is amazing, the prices are great, and the owners are incredibly nice and helpful and accommodating. The guy who helped me was Jose and he found me exactly what I needed at the price that I wanted and in a hurry. This place is terrific! read more

We came here today and picked up some beanbags, relatively cheap and the guy was super nice. They are quality beanbags and would recommend it to anybody looking for beanbags/futons. read more

really appreciated Julio's help last week with our mattress purchase. my wife and I were looking for a good queen size mattress for our new apartment in orange. julio was non pressure and so helpful with what we're looking for. thanks!! read more