My experience deserves NO stars. After waiting 15mins to be seated a waiter arrives and acknowledges the couple behind me to seat them. Every waiter I seen would make eye contact with me then quickly divert their eyes elsewhere. 20mins in a waiter finally takes me but can't find an empty table. We were refused a both because it sits five. My friend and I were given a table that sat four. That there prompted me to ask my friend if she wanted to leave. Her reasoning for staying was that she was hungry, tired, and already here. We had never been to Azteca before but she had a taste for Mexican food. We're not even sure who our waiter is, three people have spoken to us so far to refuse us the booth. When we asked out original waiter he spoke to the others then darted off without giving us an answer. Chips and dip were thrown at us eventually, then we sat another 20mins waiting for someone to take our order. I figured let me make it as obvious as possible that we're ready by putting the menu at the end of the table, still no one came until sometime later, took our order and darted off. The wait for our food wasn't bad, I had a nacho Supremos, which I noticed was in a pool as he sat my platter down. Maybe it was the water from the lettuce I figured...... It was all GREASE mixed in with sour cream. By my second bite I got an instant headache. I tried to eat it since I'm not one to waste good but couldn't. I thought maybe it was just my mood. I asked my friend for a carryout container and my platter on soggy nachors slopped in there like chum. That's when I realized all that access liquid was grease and I couldn't. I didn't even wanna take it home because even then it would have been wasted. I wouldn't serve that shit to my dog. I guess the carryout tipped our waiter off that we were ready to go so I mentioned how I hadn't even ate half of it, could I get half off. He directed me to the manager. I went to the manager about my dissatisfaction and he responded to me, in my opinion, as if the complaint had an ulterior motive behind it rather than give great customer service. There was no apology what so ever and I was talked over and given different scenarios on why it was impossible I did not enjoy my meal. I had the money, the nachos were $10, but the food wasn't worth it. It was gross and bland, then the service was HORRIBLE, even from management. The only offer I was given was a 10% discount, without an apology. He turns to my friend who is witnessing all this and asked her how her dining experience was and she told him candidly. The back and forth with the manager raised her blood pressure because there was no getting thru to this guy. We had no issue paying, we have money, but I wasn't gonna pay full price for the nightmare I was served. My friend was actually gonna cover the bill herself til she seen how the manager went about resolving the issue I had. The carry-outs are only so big so of course it won't look the same as if it was on a platter. We both left with headaches, mine caused my the food and worsened by the confrontation with the manager, hers was caused by the manager raising her blood pressure. As soon as we got home she tried to get comfortable, but have to run to my bathroom and proceed to vomit out her ass. GROSS!!! Lucky for me I stopped consuming my food before I ended up in the same boat as her. My stomach feels sour, but nothing yet. I'll keep Yelp posted.
Azteca, never again. read more