Quoted $1500 to replace computer module that ran the windshield wipers. Took to a local foreign car specialist who found fuse was missing

Thank you Cole with the service dept for helping me and my family get back on the road. My vw cc broke down on our trip back to Cali. Hands down 10/10 financings and service. They treat you like family. Shout out also to sales for taking the time to show me cars to purchase at an affordable price. Thank you so much. read more

Wanted to go over numbers for financing this vehicle. Was told by staff that unless I am serious about going forward, that it is store policy, that they cant give me numbers for months quite. I went to Kia, Honda, Subaru and other dealerships and they were able to go over what my monthly payment would be. I find that really strange? Am i wrong? Is that normal? read more

Grand Junction Volkswagen - Auto Parts & Supplies Near Me - Grand Junction, Colorado

I purchased a 2023 Chevy Colorado on April fools day...maybe a bad idea. I had a low pressure pleasant experience, however now nearly 3 months later as I needed the A/C it wasn't blowing normal or cold. I did some utubing for answers and it pointed me towards a possible clogged cabin filter and BINGO it was filthy and gross & clearly the original filter that came with the truck. The engine air filter was also filthy and I replaced both. The AC nearly blew my hat off after the upgrade. I've only driven the vehicle 2k miles since the purchase so they clearly lied on carfax saying they replaced both. The trucks last oil change was done by the 1 owner at 28k miles. I purchased it at 31k miles and VW claims to have changed the oil as well. Do I believe them? Absolutely not, in fact it wasn't reset to 0 in the computer probably for good reason. Lastly & thankfully I refused to pay for the $750.00 add on that claims they put on a paint coating and an upholstery coating as well. I live alone and the passenger seats never gets used & I have disgusting sweat or oil stains now oozing out of that seat. I've purchased seat covers to solve that problem. I wish I would have discovered these things day 1 & showed the pics I have to the manager but I shouldn't have to. I should be able to trust carfax right? read more

Charges fee whether or not they diagnose anything. Quoted $2400 for experimental part that may or may not fix the issue. Stay away from this place. read more

We just bought a preowned car from here. We want to thank our salesman Ian Meek. He was very professional, courteous, and knowledgeable. Went out of his way to spend time with us and make sure it was the car we wanted. No pressure at all. If your looking for a new or used car this is your guy. Everyone else were very courteous and helpful Thanks all.. read more

Technician turned off the my automatic parking break feature, which caused it to roll into another vehicle the next time it was parked. They would not take responsibility for it and showed no loyalty to a long time customer who owns 3 VWs. read more

Grand Junction Volkswagen - Auto Parts & Supplies Near Me - Grand Junction, Colorado

I bought my first VW here at the Grand Junction VW. First, I love my car. It's beautiful, well-running, and drives like a champ. The VW dealership here is clean, which in this COVID 19 day and age is important. They take excellent care to make sure one feels safe here. I had my 20,000 service today and the staff was efficient, kind, and did an excellent job to make sure my car ran smooth and safe...important since I transport my family around. I recommend GJ VW for sire read more

Grand Junction Volkswagen - Auto Parts & Supplies Near Me - Grand Junction, Colorado

I purchased a car from here this week, and the whole team there was amazing. Our Sales person (Allen Neece) was friendly, not pushy, and very helpful. We had our 2.5 year old with us, and we were there after closing, and they were so kind about it. The whole team was fantastic and quick. I took the car before they could detail it, so they came to my house to get it and take it back for a full detail. They even understood that it was hard for me to part with my trade (but it just wasn't a practical car). I highly recommend this dealership to anyone in GJ who's looking for a good car, great price, and friendly staff. read more

Great! During the second day of our road trip from L.A to Colorado the temperature light of our Audi start flashing, somehow we made it to Grand Junction and at 7:30 AM were at the door of VW service department. Gary Hoaglund took care of us, at 8:30 the problem had been diagnosed and 45 minutes later we were out and on our way, happy and relived. All for a very reasonable charge. We were super grateful to find such a prompt, courteous and reliable service. Thanks Gary! read more

Bought a Jetta here and love the car. Sales was good, attentive and courteous. The negative was when I picked car up, it had low gas warning light on, and gauge was a hair above empty. Which I understand if an oversight/mistake that can be forgiven. However, after bringing to their attention, the guy from service came to fill up and he had a negative attitude, as though the request was interrupting something more important. Didn't talk just took the keys. When he returned the car and keys, it was only half full on gas. I understand times are tough, but I've bought a slew of vehicles and every single transaction comes with a full tank. I know it's a minor issue, but if unable to fulfill something so trivial, what other corners are being cut? Verdict is I will skip this dealership's service department (where gas dude worked). I can imagine the place shorting me a quart of oil or shorting the torque on my lugs, etc. Otherwise a decent place and experience. read more

Customer service is non existent. Bought a used vehicle from them about 18 months ago. Purchased a warranty with them also. On July 5th we called them and filled out the paperwork to cancel the warranty, only to be ignored the rest of the month. After several emails to them and phone calls going unanswered they finally called us back today(July 22) only to tell us that they could not refund our money for the warranty because they are owned by someone different now. The employee that called was completely rude, told my husband not to email again and hung up. So please don't purchase a car there and if you do, DO NOT get an extended warranty. read more

Flew all the way from AZ to buy a 2017 Sportwagen here. These guys treated us W/ class and respect all the way. Gary and Travis were absolutely wonderful to deal with and made buying a car from another state a painless process. When we got to Grand Junction they even picked us up. I'd definitely recommend them if you're car shopping in the area. read more

Life savers!!!! I was out of town and my coolant light came on (it's 14 degrees) and I just had my dealership do a coolant flush in the summer! I told them everything I had been through and they got me what I needed so I could get home safely - unlike my (now former) dealership. My only gripe is that I don't live closer, because when I go to buy a new VW, they would be a serious contender for my business! Thanks to John and his team in service! 5 stars!! read more

Buyer beware do not buy your vehicle from this dealership. They will steal your hard earned money and add things to your paperwork in sneaky ways. Shame on you volkwagon of grand junction, co. read more

We bought a Subaru from William "BJ" Purcell, he is an amazing no pressure kinda guy...although he is primarily Volkswagen, he did an amazing job with the Subaru. When he couldn't answer our questions he found someone who could. Not only did he help clean out our trade in he took me home to feed our dog while my husband signed the paperwork. Great job BJ best of luck with your growing family! read more

Needed a battery for a car we had purchased at GJVW a couple of years ago. Because there are no dealerships for our brand of car, we checked first with the dealership where we had bought it. The service rep thought they could do it but wanted to be sure so he put me in touch with the Parts desk. Brayden, the parts rep, looked up our battery and discovered that it needed to be adapted for our particular automobile and that they couldn't do it there. BUT.... Brayden recommended another foreign car repair shop that was nearby and we were able to get our battery installed correctly in only less than an hour. He was such a responsive parts rep that I went by GJ VW just to thank him, personally for such great service. While I was there I stocked up on DEF fluid for my diesel automobile and thought I would go out of my way again to do business with GJVW as they are such a great dealership with such great staff. Way to go, Brayden! read more

Coincidence has it that on two different road trips we have had some engine trouble in Grand Junction Colorado. Fortunately for us they have a Volkswagen Dealership in town. Each time they have managed to squeeze us in and have been very accommodating. On one instance they even provided free diagnostic services (unheard of). They are very friendly and accommodating. read more

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Absolutely fantastic. I broke down on my way home to Kentucky and they took care of me wya better than they should have. Staff here is amazing, Thank you Chris and Gary! read more

My wife and I took out 2001 BMW 330i to them when our car stopped starting and running. I had it towed to them and was charged $400 and was told that the only thing they could do was sell me a new engine. They were unable to get it to start but were able to see it had low compression. At that point all I could do was have it towed back to our home where we sold it got way less then if was worth. The new owner pulled the spark plugs and ran a little injector cleaner and it fired right up and is still running. The head mechanic was rude and actually hung up on me when I was complaining about their obvious incompetence. I would have given them a 0 instead of a 1. Worse garage ever. read more

So I was on a cross country road trip about 4 weeks ago, and my car stopped working just as I was coming into Colorado. I stopped at this dealership and they were so nice and so quick to help me. Unfortunately the part I needed was on national backorder, so they had to wait to get the part, but they understood I was from California and trying to get my car to Georgia. Gary from services was so nice and so helpful in my situation. As soon as the part came in he gave me a car, and then called me again immediately the next day to let me know that they put it in and the car was ready to be picked up. I feel like I was in a terrible position, but I was so happy this location and the people here made a bad situation a lot more bearable. Would definitely recommend this dealership!!!! read more

We had some car troubles traveling home to California and Robert was able to fix everything by lunch time. Everyone was super friendly and the cost was way less than we thought it'd be. Thanks, guys!! read more

Absolutely had to take the time to leave a good review for these guys. I'm traveling home from Colorado to California and found out my brake lights were totally out last night. They got me in first thing the same morning I called and diagnosed the problem readily. (They even send you a cool video from the technician showing you the inspection of your car and what they identified was wrong.) Although they didn't have the part I needed in stock, they were willing to go out of their way to attempt to get it rushed overnight to try and help with my predicament in getting home. Really went above and beyond to help me out and can't say enough positive things about how well they treated me. Waiting areas are spacious, clean, free coffee and wifi. If I lived local, I'd bring my car here for everything without question. Grand Junction folks, you're super lucky to have such a great service department in your backyard! read more

Robert works at the service counter and he truly needs some recognition for how awesome his customer service is, 5 stars is really for him. While I was there, practically all day, he was really kind, personable, professional and super helpful to all the customers I saw him with as well as all of his coworkers (I watch how people treat one another). I did not have an appointment, like most of the yelp reviews we were traveling a long distance CA to CO for a wedding and then onward but an unfortunate incident happened on the hwy. By lunchtime Robert had my estimate and helped me out by calling the local insurance adjuster. He said parts need to be ordered because of the extensive damage the object on the road caused to my beloved GTI. I can't say I felt great about the salesman who went and checked our trade-in value because initially he didn't want to do it. So I went up to him and asked him very, very kindly when he declined to do it to his coworker without me having a car picked out to purchase. However, Trent another sales guy and our courtesy driver walked us around the lot and answered all of our questions he was extremely helpful. Uh, one more note about the personable, atmosphere this happened- I was walking around the lot and there was a guy putting keys on the cars, I somewhat jokingly asked, "how much do you think this car is going for," curious since it didn't have a price or a tag in the window. His response was, "I don't give a f--- it's 102 degrees out." This experience humbled me when it comes to courtesy and customer service. 5 stars for the service center. I eventually chose to get it fixed, the trade in was fair but I love my father-in-law's car and he isn't around anymore so it was an extra heartbreaking day Props to Robert and Christina for being amazing while I ugly, white girl cried like I was drunk at the bar in the service line. Whoever lost their men's red road bike traveling east on I-70 off the back of their car, it's a piece of art now, and the tow truck guy has it. read more

Best service and customer service I've ever been to...I have had VW's since 1986 and been to many service centers around the country over the years. GJ has always been able to get me in immediately, have a loaner ready for me, and always did the right thing. You just don't find customer service like this anywhere anymore. I would travel hours to go this dealer for anything. read more

If I could leave 0 stars I would. Absolutely terrible customer service. We have been taking our cars to VW forever and in the past year they've gotten a whole new staff and it's a miracle they are still in business. I took my diesel SUV to get serviced (specifically to get the AdBlue topped off) before a long road trip to Wyoming. We set off on our trip and my sensor goes off telling me i'm almost out of AdBlue and my engine will be shutting down soon, we check and sure enough they didn't put any in (we also checked for leaks and there were none-the dealer in Wyoming also confirmed there were no leaks). So we call from the-middle-of-nowhere Wyoming and speak to the service manager (Alex?) and he was absolutely terrible. He was rude on the phone, saying that i was lying because if I paid for a service it happened and this wasn't their fault. I asked what we should do to keep the car running to make it to the next town and he told us to figure it out on our own. I also asked where the nearest dealer was and he said just call around and basically told us we were going to break down due to their negligence and it wasn't his problem so we were shit out of luck. I am extremely disappointed in their service, and in the managers professionalism and customer service. I recommend no one take a vehicle there ever. They clearly don't know what they're doing in service and their staff and management don't care about your business anyway. The dealer in Wyoming was extremely helpful, we called and they told us step by step what we needed to do to keep the car running so we were able to make it to them. Once we arrived they got us in immediately and even cancelled their afternoon appointments to accommodate us. They were all extremely pleasant and kind to us and our three dogs while we were waiting at their facility. Now THATS how customers should be treated. Thanks Freemont Volkswagen for cleaning up the mess Grand Junction VW made! read more